Novotel Gent Centrum 3 stars

Customer review rating (ALL Rating) 4.2/5 1,287 reviews

Hotel extras

  • In the heart of the historical city centre

  • Restaurants, sights and shops within walking distance

  • Hammam, sauna, fitness centre and outdoor pool

  • Delicious breakfast buffet, bar and restaurant

  • Air-conditioned, 100% non-smoking and 24/7 reception

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Novotel Gent Centrum

Hoogpoort 52, Postadres : Goudenleeuwplein 5
9000 GENT

GPS:51.054213, 3.723646

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms


Gourmet Bar is the heart of our hotel. A place to meet or to relax, away from the chaos of modern live. The menu of changing seasonal flavours, international classics and house specialities is as versatile and creative as the city of Gent itself.

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel network Our years of experience have let us build a great expertise in meetings organization. This hotel features premier meeting rooms in the center of Ghent, ideal for conferences and a variety of events. The staff provides proactive service, and the facilities include audiovisual equipment and free WiFi.

Room descriptions and layouts

meeting rooms

From 1 to 100 


Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

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Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs. Tasty dishes are prepared with fresh ingredients. The Gourmet Bar offers delicious snacks, quick meals and seasonal specialities. Healthy and balanced food in a friendly and relaxed atmosphere. Children have their own menu.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,287 reviews

TripAdvisor Rating  4.0/5  1,687 reviews

cold room

Customer review rating 2.0/5

R. Business - Confirmed reviews ALL

well, very disappointed. HEating was not woking. Front desk did not answer phone, so needed to come down to frontdesk to claim. So got an electric heater which was very noisy! So at least, front desk told me she is allone, she can't help and only solution is extra heater. I also left a message on your system (the QR code in the room). Never got any answer... So i will certainly not come back to this Hotel.

Terrible rooms

Customer review rating 1.0/5

Will Couples - Confirmed reviews ALL

The rooms are really bad (at least the one I stayed in). Water on max (heat) was at best lightly warm! Both me and my wife were shocked. Lighting in the bathroom and toilet (both separate rooms) was terrible. The sink was filling up every time you use it (the water would stay there for around 30 mins until it managed to gradually go down the drain). The room heating/ventilation system even though set on 30 degrees was pumping in cold air into the room. We were cold at night under the this thin duvet. The hotel condition was far below Premier Inn (budget hotel). We are both highly disappointed and will not come back to this hotel ever. I'm really sorry for this review but it was a terrible time for us. On a positive not the restaurant/pub on the ground floor is nice, clean and warm.

Well located but dated hotel

Customer review rating 3.0/5

Maria K. Families - Confirmed reviews ALL

It is really well located but also very dated, 'tired' hotel. We had a junior suite for our family of 5. The shower was clogged and we had to ask twice to clean it properly. There was dust in many places stuff from the previous visitors. Extra blanket was never brought to us. The safe was not reset so we decided not to use it. Breakfast had limited but good assortment of food to choose from.

No electricity

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

After checking in my room there was no electricity in the room and I had to wait for at least 20 min until it was fixed. The lady from management trying to fix the problem wasn't friendly.

Dear C., Thank you for taking the time to review your stay. We are sorry to hear that you felt our service fell below the standards expected of us and apologize for any inconvenience. Your remarks have been duly noted and will be reviewed with our team. We hope that you will return in the future for a more enjoyable stay. Kindest regards, Petra DE MEYERE, General Manager


Customer review rating 2.0/5

Maby Families - Confirmed reviews ALL

Bar was closed the whole stay, no man available if you believe it. No information about it. No welcome drink, only an automatic vending machine. Old coat in the room with cigarette burn spots.

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Other web-users rate our hotel

  • 939 reviews 8.8/10 Location
  • 961 reviews 5.8/10 Room
  • 769 reviews 8.2/10 Service
  • 14 reviews 8.8/10 WiFi
  • 535 reviews 6.8/10 Breakfast
  • 334 reviews 5.9/10 Cleanliness
  • 244 reviews 4.2/10 Vibe
  • 195 reviews 4.3/10 Value

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