Novotel Gent Centrum

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Novotel Gent Centrum 3 stars

Customer review rating (ALL Rating) 4.2/5 804 reviews

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Description

Hotel extras

  • In the heart of the historical city centre

  • Restaurants, sights and shops within walking distance

  • Hammam, sauna, fitness centre and outdoor pool

  • Delicious breakfast buffet, bar and restaurant

  • Air-conditioned, 100% non-smoking and 24/7 reception

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Gent Centrum

Hoogpoort 52, Postadres : Goudenleeuwplein 5
9000 GENT
Belgium

Telephone +32 9 293 90 02

Fax +32 9 224 32 95

Contact email

  • BLAARMEERSEN:  38 GOUDENLEEUWPLEIN

  • DAMPOORT STATION:  3 GENT CENTRUM 1

  • Wondelgem Evergem:  1 GENT CENTRUM 1

  • By plane

    BRUSSELS NAT. AIRPORT At 55km / 34 miles

  • By helicopter

    ZAVENTEM At 55km / 34 miles

  • By car

    GENT ANDERE RICHTINGEN At 4km / 2 miles

  • By car

    GENT CENTRUM At 2km / 1 miles

  • By train

    DAMPOORT At 1km / 0 miles

  • By train

    ST PIETERS At 5km / 3 miles

GPS:51.054213, 3.723646

Companies

  • HET PAND 1 km / 0 mi
  • MILLIKEN 1 km / 0 mi
  • VLERICK LEUVEN GENT 1 km / 0 mi
  • VOLVO CARS 7 km / 4 mi
  • VOLVO TRUCKS 7 km / 4 mi

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

GOURMETBAR

Gourmet Bar is the heart of our hotel. A place to meet or to relax, away from the chaos of modern live. The menu of changing seasonal flavours, international classics and house specialities is as versatile and creative as the city of Gent itself.

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel network Our years of experience have let us build a great expertise in meetings organization. This hotel features premier meeting rooms in the center of Ghent, ideal for conferences and a variety of events. The staff provides proactive service, and the facilities include audiovisual equipment and free WiFi.

Room descriptions and layouts

8 

meeting rooms

From 1 to 100 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

    Look for another hotel

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs. Tasty dishes are prepared with fresh ingredients. The Gourmet Bar offers delicious snacks, quick meals and seasonal specialities. Healthy and balanced food in a friendly and relaxed atmosphere. Children have their own menu.

Our guest reviews

Our guest reviews for
Novotel Gent Centrum

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  804 reviews

TripAdvisor Rating  4.0/5  1,666 reviews

Exceptional location

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Generally, I had a good experience with your hotel. The location was very convenient, within walking distance from the venue of the conference I attended. On the other hand, it was rather noisy on Friday night. The hotel had everything I needed, although the breakfast restaurant could have been cleaner - there were bread crumbs on the tables and seats and sometimes the tables were not set for late-comers. I appreciate a very comfortable bed and dressing-gown.

extremely well located

Customer review rating 4.0/5

Albert V. Business - Confirmed reviews ALL

very satisfying, extremely friendly staff

Gross

Customer review rating 2.0/5

Anonymous Families - Confirmed reviews ALL

Although the location was perfect and the staff was friendly upon check in, there were a few issues and disappointments. The pool was half filled with green disgusting water. The hotel website’s pictures of the rooms don’t depict the aging. The rooms looked old, especially the carpet. Also, they smelled of cigarettes. Gross! I’m typically pleased with this hotel brand, but I was extremely disappointed and embarrassed in front of the guests I was hosting from out of country.

Dear Amy, Thank you for taking the time to share your feedback with us. Our team works hard to ensure that every guest has the best experience possible, and your comments inspire us to continue with our efforts. However, we regret that our pool was out of service while maintenance was being carried out and are sorry for any disappointment. Furthermore, we have noted your feedback regarding your room, and although we feel that our website is a true reflection of our hotel we will pass on your comments for consideration for future renovations. Our hotel is entirely non-smoking apart from a designated outdoor area but unfortunately, not all guests are respectful of our rules. We are sorry to read of this concern and wish that you had let us know at the time so that we could find you a more comfortable solution. We value your feedback which assists us in highlighting areas for improvements in our services while we strive for excellence in all that we do. We hope that you will allow us to welcome you again for an improved experience. Kind regards, Petra DE MEYERE, General Manager

Well located / Good stay

Customer review rating 4.5/5

Peter Couples - Confirmed reviews ALL

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Well located

Customer review rating 4.0/5

L C. Families - Confirmed reviews ALL

It was a good stay. Noisy garbage trucks early in the morning. Parking was slightly more expensive than public parking garage and could be reached from the hotel lift. Unfortunately the car had to leave around midday which was a bit of a drag to move the car before day trippers filled up parking garages. (It was a Saturday check-out).

Only for 1-2 nights

Customer review rating 2.5/5

Robert Business - Confirmed reviews ALL

Very basic room and service, cannot cool down, the temperature was set centrally, was too warm during the night.

Dear Robert, We'd like to thank you for taking the time to review your experience. We are very concerned to read that we did not meet all of your expectations. Ensuring the satisfaction of every guest is one of our top priorities. We are sorry that the room temperature was not to your liking, however, we can provide fans on request and our team would have been happy to provide one had we known it was required. We have duly noted your comments and will take these into review with our maintenance team. We hope to welcome you back for an improved stay soon. Best wishes, Petra DE MEYERE, General Manager

Well located, nice hotel

Customer review rating 4.5/5

Antoine P. Families - Confirmed reviews ALL

Great hotel situated in the middle of the city near the "Korenmarkt". Friendly personnel and nice clean rooms.

Good family hotel in prime location

Customer review rating 3.5/5

Timo C. Families - Confirmed reviews ALL

+Really good location for a good price +Very helpful, friendly staff at the front desk +good for families -some commodities not as advertised on website: swimming pool not yet ready for summer; restaurant not operational (only bar).

Dear Timo, Thank you for taking the time to share your feedback. It is always a pleasure to receive positive feedback from our guests. In taking great care of our hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. We are equally pleased that our location was ideal for you. Moreover, your kind mention of our team's courteous service is much appreciated. We do try to make sure all our guests have the best experience they can with us and we will always go that extra mile to ensure your expectations are met. As you mention, our restaurant is currently closed. We are sorry for any inconvenience caused. However, our team would be happy to provide you with recommendations and directions for nearby restaurants. We are also sorry that you missed our swimming pool and have noted your comments. We would be delighted to welcome you back for another stay. Best regards, Petra DE MEYERE, General Manager

Well located

Customer review rating 5.0/5

Patricia C. Couples - Confirmed reviews ALL

We felt looked after. Very helpful and friendly staff. Room very comfortable and clean. Breakfast excellent and pleasant dining room.

Great stay and great staff

Customer review rating 4.5/5

Stueyd Couples - Confirmed reviews ALL

Easy check-in, welcoming staff, great beer..

Great location

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Visited Ghent for a conference. Location was excellent. Room was nice and staff were generally very helpful.

Good stay

Customer review rating 4.0/5

K. L. Business - Confirmed reviews ALL

Well located and friendly welcome

Another excellent stay!

Customer review rating 5.0/5

Mag D. Families - Confirmed reviews ALL

Every single member of staff was welcoming, friendly and professional which all contributed to an enjoyable stay. Lots of choice at breakfast too. Room was well maintained and well stocked.

good

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

only poor element was when I arrived the car park was full had to park in the disabled car park

Great location

Customer review rating 3.5/5

Mark Business - Confirmed reviews ALL

Nice hotel in regards to location, hotel rooms are looking tired now.

Dear Mark, Thank you for sharing your review. We are delighted that our location was perfect for your needs. However, we are sorry that not all aspects of your stay met your expectations. We do carry out maintenance whenever necessary to keep our rooms up to date. However, we have noted your comment and will be considering it. We hope that you will return on a future occasion. Best regards, Petra DE MEYERE, General Manager

Well located, clean and helpful friendly staff

Customer review rating 5.0/5

Sarah Business - Confirmed reviews ALL

We were a large group and found the hotel to be in a great location with friendly staff, clean areas and great breakfast.

Located in the heart of Ghent

Customer review rating 4.0/5

Simon G. Business - Confirmed reviews ALL

Perfect for a city trip, but limited parking space available. Breakfast slightly overpriced, but good from a quality and freshness standpoint.

Business stay

TripAdvisor rating 3.0/5

GregoryBostyn Business - TripAdvisor review

Hotel was well situated in the middle of the city. Parking space available in Hotel but unfortunately no charging station for my electric car which you would expect for such a Hotel. Room was ok but could use in futur an update. Breakfast was good. Bar is modern and bartender friendly Big negative point was the Wifi. This was broken and did not work at all !! As a business traveller this is something we can not miss. Did not receive any compensation or excuse even though i am a silver member.

Buen servicio!

TripAdvisor rating 5.0/5

EdgarChinga Families - TripAdvisor review

One day my room was not cleaned (the housekeeping was out) and I called to reception and Mr. Laurens gave a quick and good solution for me. After just 5 minutes he was on my floor with a new key for change in a new room. That solution exceeded my expectations!

Well located hotel BUT with bathroom water problem

TripAdvisor rating 2.0/5

WilfridusP Families - TripAdvisor review

The hotel is very well located in the centrum, breakfast was okay, Junior Suite room was spacious. BUT it didn't have any meaning when there was a repeated issue with bathroom water (water supply, shower pressure) during our 5-days stay. Already 2-3 times told Receptionist to fix this, but no improvement. On the last night, even we could not use shower at all. Neither no apology to this situation until we checked-out. During check-out, there was a mistake that the Receptionist created second reservation into my credit card instead of cancelling the first reservation. But he kept insist no mistake. He gave me the printed receipt and said actually he could not give me the printed receipt. Need two times explaining to him by showing him the printed receipt that he gave, that he did a mistake. Both stated "reservering" and not "annuleren". Finally, he corrected it. Anyway, still no apology coming from him. It looks like Novotel (specifically Ghent Centrum) needs to improve their customer handling mindset

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