Hotel - Novotel Madrid  City Las Ventas
Novotel Hotel Novotel Hotel

Novotel Madrid City Las Ventas Hotel

4.0/5 2,093 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Bus/coach parking area (Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Italian
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine

Leisure and activities

  • Outdoor unheated pool
  • Tanning salon  (Nearby)
  • Golf course 18 holes  (Nearby)
  • Tennis  (Nearby)
    • Clay tennis court (Nearby)
    • Grass tennis court (Nearby)
    • Hard tennis court (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 11 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Companies and event centres nearby

Company

AMADEUS0.5 km / 0.31 mi
IBERIA0.5 km / 0.31 mi

Congress centre

PALACIO DE CONGRESOS J.CARLOS I4 km / 2.49 mi

Exhibition centre

IFEMA PARQUE FERIAL J.CARLOS I4 km / 2.49 mi

Your meetings and events

Novotel Madrid  City Las Ventas Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
MADRID CITY B 20 m2 0 m 10 0 10 0 0
MADRID CITY E 36 m2 2 m 30 15 30 16 20
A 40 m2 2 m 30 15 30 25 0
Disruptiva 40 m2 2 m 25 15 40 15 0
MADRID CITY D 46 m2 2 m 40 16 40 20 30
MADRID CITY F 49 m2 0 m 40 20 40 24 30
MULTIUSE MEETING ROOM 58 m2 2 m 50 24 50 30 0
MADRID CITY C 62 m2 2 m 50 24 50 30 40
MADRID CITY E+F 85 m2 2 m 70 30 70 40 50
MADRID CITY C+D 108 m2 2 m 90 35 90 50 70
MADRID CITY C+D+E+F 193 m2 2 m 150 0 150 90 120
    • Screen
    • Flipchart
    • Soundproof
    • Videoconferencing
    • Audio and video equipment
    • Podium
    • Lectern
    • Day light
    • WIFI access
    • Syndicate rooms
    • Overhead projector
    • Airconditioned meeting room
    • Conference hotel

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

The new Novotel rooms, spacious and modern, have free Wi-Fi, minibar, safe, kettle, hairdryer, eco-toiletries and some of them Nespresso machine, bathrobe and slippers.

  • 156 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 126 family rooms
  • 16 connecting rooms
  • Baby bed
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • Baby bed
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • Direct dial telephone
    • High speed transmission line
    • Minibar
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.6/5 ALL Rating 263 reviews

Our guest reviews for
Novotel Madrid City Las Ventas

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 2,093 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Mohan J. C. Solo - 06/02/2020 Confirmed reviews ALL
« GOOD stay. well behaved staff. wonder ful experience..restaurant and bar super »

From the moment I checked in the hotel Hawkin made me at home. stayed in many Novotels around world but this one was special. Jordy and Albert in bar fantastic..Will make a point to promote it to my friends in Toledo and here in Abudhabi.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mohan joseph c., We very much appreciate your comments regarding your stay at the Novotel Madrid City Las Ventas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Marco A. Business - 05/02/2020 Confirmed reviews ALL
« Nice hotel »

The experience has been positive, from the moment I arrived to the moment I left. Staff are very nice and friendly. Location is not central but was near to my meeting place so I did not care. Food selection is a bit strange and I have not been positively impressed. Next time I will explore restaurants in the vicinity.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marco A., Thank you for taking the time to tell us about your experience at the Novotel Madrid City Las Ventas. I am sorry that your experience did not meet your expectations regarding our restaurant service; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sara Baeza Dto de Calidad

Belinda Business - 04/02/2020 Confirmed reviews ALL
« Newly refurbed! »

I recently stayed at the property which was a nice surprise with the refurb! I hadn’t previously stayed at the property but had been told by colleagues it was tired. Service was great! Staff were very attentive and always happy to help. My only concern was the aircon in my room as it seemed to stay on the same temperature no matter what setting I put it on so quite often it was very hot at night even when I turned the aircon off.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Belinda, We very much appreciate your comments regarding your stay at the Novotel Madrid City Las Ventas. It is always a pleasure to receive positive feedback. I will share your comments with our team. . I am sorry that your experience with the aircon did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Itziar Payá Dpto. Calidad

Ana Families - 02/02/2020 Confirmed reviews ALL
« Confortable »

Agradable

Our hotel has responded to the review
Our hotel has responded to the review

Estimada Ana Maria, Le agradecemos el tiempo que se ha tomado para hacernos llegar los comentarios sobre su estancia en Novotel Madrid City Las Ventas. Sentimos enormemente que su experiencia no haya alcanzado sus expectativas en nuestro servicio de restauracion; por favor permítanos hacerle llegar nuestras mas sinceras disculpas. En Novotel, nos esforzamos en proporcionar un servicio de calidad a cada uno de nuestros clientes, por ello sus comentarios son muy importantes para nosotros. Por favor tenga por seguro que tomaremos las medidas necesarias para que no vuelva a ocurrir lo acaecido en su estancia. Apreciamos sinceramente que haya compartido con nosotros este asunto y confiamos en que nos dé una nueva oportunidad para poder ofrecerle un servicio óptimo. Reciba un cordial saludo. Sara Baeza Dto de Calidad

Anonymous Business - 31/01/2020 Confirmed reviews ALL
« Falls short of expectations »

The hotel amenities are not the grade expected for a Novotel, rooms are very common, this is more a ibis-grade property

Our hotel has responded to the review
Our hotel has responded to the review

Dear Philippe, I am sorry that your experience in Novotel did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. If in the future happens again, Don't hesitate to contact our reservations department directly to make the booking with breakfast included in the future We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Itziar Payá Dpto. de calidad

Tim G. Couples - 27/01/2020 Confirmed reviews ALL
« Conveniently located modern hotel »

Ideally located to visit relatives in nearby Casa Virgen de la Providencia (15 minutes walk) and nearest Metro station even closer (only 10 minutes walk) Recently refurbished hotel with very modern feel, very comfortable well appointed rooms, very friendly and helpful staff. Only criticism (and true to all hotels) there is never enough sachets of sugar or milk cartons in the room Have already booked a return stay for late March when I am hoing it will be warm enough to brave the roof-top swimming pool!

Georges Business - 25/01/2020 Confirmed reviews ALL
« Great Team »

Felt very welcome, efficient staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear George, We very much appreciate your comments regarding your stay at the Novotel Madrid City Las Ventas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sara Baeza Dto de Calidad

Robin Business - 22/01/2020 Confirmed reviews ALL
« Far away from public transport »

Room was fine, staff was friendly but check-out was difficult, there was a long queue

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robin, I am sorry that your experience in the check-out did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem in the check-out time and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Best Regards Itziar Payá Guest Experience

Arnaud Business - 20/01/2020 Confirmed reviews ALL
« practical, clean, nicely design hotel »

I stayed for business in Madrid. the location of the hotel is near enough the main motorway, near the airport and the town center. Good customer service. Nice to be able to stream your content on the Samsung TV. Can't wait for the gym to open and this will become my prefered hotel in Madrid in the price stays competitive,

Our hotel has responded to the review
Our hotel has responded to the review

Dear ARNAUD, We very much appreciate your comments regarding your stay at the Novotel Madrid City Las Ventas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sara BAEZA Dto de Calidad

Wiste Couples - 13/01/2020 Confirmed reviews ALL
« 2 night stay »

We enjoyed our 2 night stay at the Novotel. We found that the reception staff were all very helpful especially when we had trouble parking our car. We ate in the restaurant twice and found the food to be very good as were the breakfasts. The restaurant staff were also very good. The room was a good size and comfortable. Very happy with our stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear WILLIAM S., We very much appreciate your comments regarding your stay at the Novotel Madrid City Las Ventas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sara Baeza Dto de Calidad

Peter R Solo travel - 13/01/2020 TripAdvisor review
« Short stop »

I had a short 1 night stop in Madrid. This hotel was clean efficient and awsome value for money. Best thing was the super comfortable bed worst thing was the horrible paint and decide in the hallways.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter, We very much appreciate your comments regarding your short stay.Your feedback is very important to us. Thank you again for sharing your experience. We are looking forward to welcome you back very soon and for a long stay. Best Regards, Itziar Payá Dpto Calidad

Charles R. Business - 27/12/2019 Confirmed reviews ALL
« Very good »

Very good

Anonymous Families - 26/12/2019 Confirmed reviews ALL
« Perfect experiences »

Good breakfast. Good workers. All perfect

Shaun Business - 22/12/2019 Confirmed reviews ALL
« Newly refreshed - comfortable »

This hotel has been newly renovated - with everything shiny and new. The reception is a little confusing - when I first got there I was confused where to actually check in as there isn't a traditional check-in counter, nor any signage as to what I was meant to be doing. Amenities are typical of Novotel though I was a little surprised I had to request an iron - not an issue at all but just different. Food could be better: breakfast was exactly the same for the entire week I was there. The dinner staff could do with an attitude improvement - there is a manager with short hair - he told me to wait in the lobby and he'll come and get me. Didn't get me and I waited for 15 mins. Then when I approached another waiter he brought me in and I was intercepted again by that manager - who offered me to sit on a high bench? What's wrong with sitting at a regular table. He was then just irritating the whole night - wouldn't fill up water when asked, took ages to take my order, gave me the bill when I didn't ask for it. In general did not feel welcome at all.

Anonymous Business - 20/12/2019 Confirmed reviews ALL
« GOOD: Good comfort, good food for good price »

Easy to checking / check out, nice room with good bed, and very convenient. Hotel is calm, clean. The food at the restaurant (dinner and breakfast) was very good

Marc Families - 17/12/2019 Confirmed reviews ALL
« Room OK - services not adequate for a 4 star hotel »

The hotel is newly renovated. Therefore, the lobby and rooms have a modern look and are clean. But some things just did not work out what actually should when paying the premium for a 4 star hotel. The service (reception and hotel bar) are not really going to extra mile. We arrived late at night from the airport. In the lobby we had first to walk around a bit and search before we were able to identify the reception (which has a different design than usual). Actually, the reception staff was there when we entered, but they talked to each other instead of welcoming the arriving guests. Although I prebooked online and entered clearly how many rooms and people in which room we are, the reception staff was confused about it and I needed to tell them again. After all, one double bed room had an unfolded sofa bed (scarifying the sofa) for unclear reasons. In the room we found to our surprise that there was no free water available. As it was late and there is no shop close to the hotel, we went to the hotel bar to get some refreshments. We waited there for at least 15 minutes as a group of people was served. The waiter still did not care about us. So we called for attention. Then we were told that the bar closed at 01:00 and we cannot order anything while these other people seem to be somehow special. The waiter was not able to explain in English. Actually, we arrived the bar before 01:00 and also, they continued to serve the group of people afterwards. We also asked the reception if we can get some water. He told us that they do not offer this. Only the minibar where it costs €3.50 per half liter. Also, the tap water in Madrid was described as very good and drinkable. I tried it then later and already tasted with the first sip that it contains chlorine. This is not understandable and totally unacceptable in many ways: - Even we arrived late, the reception did not tell us the bar closes soon. - The bar closes already at 01:00 and the hotel offers not alternatives for 24h drinks or snacks. - The bar refused to serve hotel guests anything although it was obviously still running. - No free water available. - Staff asked us to drink tap water which contains chlorine. The story continued the next day. By coincidence we just cam back to the hotel before 01:00 and arrived the bar at exactly 00:55 where we wanted to use the vouchers which we've got as members. The bar keeper wanted to send us away, telling us the bar is closed. After insisting and complaining about the situation of the previous night he then at least offered to serve something. I cannot remember the last time I was in a 4 star hotel confronted which such poor hospitality. To go to Novotel was kind of a compromise which eventually completely failed. In the future I will rather spend some more money and go to hotel chains for which I am sure that they can manage the quality of all their hotels. The breakfast was quite good. It was sold as "premium breakfast", not sure what is the difference to just "breakfast".

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marc, Thank you for taking the time to tell us about your experience in our Hotel. I am sorry that your global experience did not meet your expectations; allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Rest assured that we are taking the appropriate measures to address these mentioned problems.preventing future occurrences. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to offer you the best answer in order at your claim. All our efforts are concentrated in it. We will contact you at the end of the next week when we can to check all the points in your letter. I would like to thank your comprehension and patience. Best regards and happy new year¡¡¡ Sincerely, Itziar Payá Dtpo de calidad

Business - 17/12/2019 TripAdvisor review
« Simply Excellent »

Fantastic breakfast, really good and impressive kitchen. And last but not least really nice personnel. The hotel was renovated lately, so it is really nice. Could be nice to get there in summer, there is a pool.

Giorgio P. Business - 15/12/2019 Confirmed reviews ALL
« A renovated old friend »

I have been staying at this hotel for many years, always to my full satisfaction. Now, with a slightly different name and fully renovated, it is just as good and convenient.

Maarten Business - 13/12/2019 Confirmed reviews ALL
« Perfect hotel to stay! »

Great stay, very friendly staff and perfect service. The upgrade of the hotel including the rooms is a done very well and it looks all amazing

Manuel A. Business - 07/12/2019 Confirmed reviews ALL
« Very nice altogether »

Very nice altogether. It was nice to get executive room with my Gold status. The only negative comment is the fact that the breakfast is extremely expensive. Any cafe nearby serves breakfast for less than 5 euro. The price of 16.95 in your hotel is ridiculous for Spain

Our hotel has responded to the review
Our hotel has responded to the review

Dear Manuel It is always a pleasure to receive positive feedback. I will share your comments with our team. We strive to provide a superior service experience for every customer; therefore your feedback about Breakfast price is very important to us to improve our services. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Itziar Payá Guest Experience

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