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Mercure Caen Centre Port de Plaisance Hotel 4 stars

Customer review rating 4.3/5 4,234 reviews

ALLSAFE approved hotel

Mercure Caen Centre Port de Plaisance Hotel
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+ 16 Services

Hotel extras

  • Certified ALLSAFE by Bureau Veritas

  • Enjoy our fresh homemade dishes available from room service Sunday-Thursday

  • We have small private spaces for co-working or individual meetings.

  • Excellent fiber WiFi

  • Secure private car park with electric vehicle charging stations

Hotel location

Mercure Caen Centre Port de Plaisance Hotel

1 rue de Courtonne
CS 43086
CAEN CEDEX 2
14000 caen
france

Tel: +33231472424

Fax: (+33)2/31474388

Check-in from 12h00

Check out up to 12h00

  • Railways station :  All Tour Leroy

  • By plane

    CAEN CARPIQUET At 10km / 6.21 miles

  • By plane

    PARIS ORLY At 250km / 155.34 miles

  • By plane

    ROISSY CDG At 280km / 174 miles

  • By boat

    BRITANNY FERRIES At 12km / 7.46 miles

  • By boat

    OUISTREHAM At 15km / 9.38 miles

  • By helicopter

    CAEN CARPIQUET At 10km / 6.25 miles

  • By train

    CAEN At 2km / 1.24 miles

GPS :49.184151, -0.355551

Congress centre

  • CENTRE DES CONGRES 2.0 km / 1.24 mi

Hotel services

BAR LOUNGE Non contractual photo

Our bar, Le Between, welcomes you in pleasant, cozy surroundings with views of the port and a gallery of photos providing an alternative way to discover the town. Furnished with large sofas and comfy armchairs where you can sample our Grands Vins Mercure.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • No Restaurant
  • One Bar
  • Breakfast
    • Buffet Additional charge
    • Express Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 17 Meeting rooms
Hotel Services And Equipments
  • Hotel informations
    • 126 rooms
    • 4 rooms for people with reduced mobility
    • No family room
    • 14 connecting rooms
    • 126 non-smoking rooms
    • 3 floors
  • Languages spoken at the hotel
    • French
    • English
    • Spanish
    • German
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High speed transmission line
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • Desk equipment available
    • Shoe shine machine
  • Iron
    • Iron at reception
  • Safe deposit box at reception
    • Safe deposit box at reception
Access to property
  • Rue de Courtonne Additional charge
    • On site
    • 78 parking spaces
    • Private
    • Electric car recharging units 3,7 kVA
    • Parking opened 24/7
Boutiques/shopping
  • Hairdresser/barber

Your meetings and events

For your seminars, we have 17 modular rooms (completely renovated in 2015)with WIFI access and natural light, which can accommodate up to 360people.For receptions, you will love our glass-roofed Atrium space,

Room descriptions and layouts

17 

meeting rooms

From 1 to 450 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

  • Screen

  • Audio and video equipment

  • Podium

  • Day light

  • WIFI access

  • Video equipment

  • Syndicate rooms

  • Overhead projector

  • Airconditioned meeting room

  • High speed transmission line

  • Slide projector

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Choose from our Standard Rooms, with views over the marina or with calmer views over the terrace, or our Privilege Rooms to make the most of a wider range of services. NUXE products in all our bathrooms.

Our guest reviews for
Mercure Caen Centre Port de Plaisance Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

4,234 reviews

TripAdvisor Rating 4.0/5

1,015 reviews

Not what you wolud expect

Customer review rating 1.0/5

Stephen R. J. Couples - 08/10/2021 Confirmed reviews ALL

Long queue at checking Very tired room. Very noisy on street outside Overpriced for quality No shampoos etc and only 2 towels fro 2 persons

well located

Customer review rating 3.5/5

Steven D. Business - 29/09/2021 Confirmed reviews ALL

overall very pleasant hotel. rooms are quiet.

STAYED HERE FREQUENTLY AND LOVE THE PLACE

Customer review rating 5.0/5

James L. Couples - 26/09/2021 Confirmed reviews ALL

This is a very smart well located hotel for visiting the city of Caen. It has a good underground car park which is secure and the staff are always very professional and welcoming. The rooms vary a little and it is worth asking for a quiet room if you prefer that but this time we stayed in one of the suites which was very comfortable. Access to the city centre is an easy walk across the top of Bassin St. Pierre and on the other side there are some really good restaurants especially Le Carlotta which also has great staff and a very good chef. On a nearby corner there is a bar where the Jupiter beer is ideal to sip whilst watching the world and the traffic go by. For those on their way home to England, in Rue Neuve Saint-Jean there is a fantastic greengrocer/fruiterer and close by a superb butchers and cheesemongers.

dreadful!

Customer review rating 1.0/5

Mike C. Couples - 25/09/2021 Confirmed reviews ALL

i have already submitted a trip advisor report.

Well located, good stay, helpful staff

Customer review rating 4.5/5

Rd Solo - 24/09/2021 Confirmed reviews ALL

I stayed for 13 nights and was treated well, The staff were exceptionally helpful with all my queries adn questions

Very good

Customer review rating 4.0/5

Brian B. Couples - 22/09/2021 Confirmed reviews ALL

Satisfied and relaxed

OK for an overnight stay

Customer review rating 2.5/5

Anonymous Families - 13/09/2021 Confirmed reviews ALL

Upon arrival in our room, we noticed a very strong smell of tabacco and it was very apparent that a previous guest had been smoking in our room. We called reception to ask to be moved but as the hotel was full they could only suggest that we had a machine bought to the room, that would eliminate the smell. We however would need to vacate the room for a couple of hours because the chemicals were not safe!! We were travelling with our small child and dog, so this was very disturbing to hear. It was extremely inconvenient to have to immediately leave the room and if there has been availability in another hotel, we would have left. Air conditioning is noisy abs room is very tired, although we did notice renovations are happening in the hotel.

Well located, secure parking and good restaurants close by, great

Customer review rating 4.5/5

John Couples - 02/09/2021 Confirmed reviews ALL

Probably stayed 3 or 4 times in the past so that speaks for its self.

great location

Customer review rating 5.0/5

Peter D. D. Couples - 19/08/2021 Confirmed reviews ALL

Hi there myself and my wife stayed in this hotel for five nights which was our seckond time we really enjoyed it all staff were very helpful in every way the food was good and we will stay there again .

As good as always

Customer review rating 4.5/5

John M. Couples - 14/08/2021 Confirmed reviews ALL

Well located

Not a good experience

Customer review rating 1.5/5

Anonymous Couples - 14/08/2021 Confirmed reviews ALL

We did not have a nice experience. The hotel was not very pretty and neither were the rooms. We had no towels and the Toilette did not flush. Even when they said the fixed the issue, it still did not flush. They should have given us a different room. Further, there were instructions on the floor above us which was not mentioned to us when we booked the hotel. The instructions woke us up every morning. I would not recommend the hotel.

Very comfortable

Customer review rating 4.5/5

Simon Couples - 25/07/2021 Confirmed reviews ALL

Staff very helpful.

Wellington located

Customer review rating 4.5/5

Anonymous Solo - 16/06/2021 Confirmed reviews ALL

Excellent service

Good stay

Customer review rating 4.5/5

Ghabri Couples - 17/05/2021 Confirmed reviews ALL

We enjoyed our stay at the hotel. The staff was very friendly and helpful. The dinner menu was good and tasty. I recommend this hotel.

Excellent city centre hotel

TripAdvisor rating 5.0/5

Stephen P Solo travel - 05/11/2019 TripAdvisor review

One night stay in the city centre met all my expectations. As ever with Mercure hotels, a warm welcome was received along with the voucher for my welcome drink. The bedroom was spacious and the bed was very comfortable. Breakfast buffet style was again excellent. Underground car parking (12 euros) ensured no worries about my car. I will return to this hotel

Good day Monsieur, Thank you so much for your feedback. It is a pleasure to read you and to welcome you again soon! Regards, Juliette

Very helpful staff and a great location

TripAdvisor rating 4.0/5

DublinF247 Family - 15/08/2019 TripAdvisor review

We were arriving late so called ahead to ask about restaurant closure times, parking, etc. and got all the information we needed from a very polite and cheerful lady from Chicago, which gave me a welcome break from trying my holiday French. We missed the restaurant, but had a very nice bottle of St Emilion from the bar. The hotel is in an excellent location, but felt more functional than luxurious. However it was very well priced and we had a complimentary mini-bar, dressing gowns, etc., which were nice.

Good day! Thank you so much for your comment. My colleagues, especially our cheerful lady from Chicago, Amy, and I were very pleased to read you. Hope you enjoyed your french holidays! Regards, Juliette

NICE TO BE BACK AGAIN

TripAdvisor rating 5.0/5

JAMES L Couples - 21/02/2019 TripAdvisor review

We stay at this hotel regularly and always look forward to our visits. The hotel is very comfortable and has very good parking facilities. The staff are always very welcoming and really care about their guests. Location is great for the town centre and many good places to eat.

Mercure hotel not up to the standard

TripAdvisor rating 3.0/5

jpcharland1957 Couples - 08/10/2018 TripAdvisor review

Had a pleasant stay in Caen. Hotel amenities were not up to the standard of this type of hotel and I stayed in many Mercure and Novotel hotels as I am a holder of an Accor hotel membership card. The wi-fi in the hotel did not work from Friday to Sunday inclusively. I made the comment to the front desk and was reassured that they were working on it. I overheard other patrons inquiring too about this situation. One of the reading lamps next to the bed was missing a light bulb. I mentioned it too to the reception and was told that they did not have any with them and they did not have technical services over the weekend (to replace a light bulb !!??) to assist. I was asked if this was critical for my stay, what a strange question without an ounce of excuse offered. In fact, the same reply about the faulty wifi to patrons in the hotel was most likely a lie so staff would not have to offer excuses for this situation. Lastly, the shower was leaking and we ended up with water on the floor, so much for quality control in the rooms, there is a need for better technical team in this hotel. So, overall, no excuses, no compensation for all these issues, this is a strange way to make a member feel welcomed in the hotel.

Good hotel in Caen

TripAdvisor rating 4.0/5

CharleyG Couples - 09/06/2018 TripAdvisor review

Good location in Caen. The safe in the room was broken with the door wide open and it had been drilled. When we told the staff about it they seemed unaware and said since it was a weekend it couldn't be fixed.

Comfortable stay

TripAdvisor rating 4.0/5

180SnowWight Couples - 02/02/2018 TripAdvisor review

The hotel is in a convenient position, easy to find and a short drive from the cross channel ferry port at Ouistreham. Charming welcome from reception and easy access underground parking. Although not large our room was a reasonable size, with very comfortable beds. We liked the large walk in shower in the bathroom. The hotel does not have its own restaurant but there are a variety of places to eat within a 5 minute walk. Breakfast in the hotel was excellent. Overall I think it is time for refurbishing the rooms, as the decoration is looking tired but this did not really detract from our stay.

Dear guest, Thank you very much for sharing such a nice feedback following your stay with us. It is very much appreciated and will serve as an encouragement for our team. We are happy that you liked our great location and that you were able to enjoy both beatches and Caen city center. We are looking forward to welcome you back in the near future. Kind regards, Lucie

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