Hotel - Novotel Toronto North York
Novotel Hotel Novotel Hotel

Novotel Toronto North York Hotel

3.5/5 1,102 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Nearby)
    • Public indoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
    • Spanish
    • French
    • Italian
    • Japanese
    • Polish
    • Russian
    • Korean
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early Check in from 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Beauty salon
    • Hairdressing salon

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Well-being
    • Sauna
    • Tanning salon
  • Golf course 18 holes  (Nearby)
  • Outdoor tennis court  (Nearby)
  • Jogging track

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 17:00-22:00
    • Opening hours : Week-end 17:00-22:00

Business services

  • 8 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Companies and event centres nearby

Company

AEGON0.5 km / 0.31 mi AXA2 km / 1.24 mi CADBURY ADAMS0.5 km / 0.31 mi CAPITAL ONE1.3 km / 0.81 mi DOWNSVIEW CHURCH9.4 km / 5.84 mi KPMG2.77 km / 1.72 mi LOWES0.1 km / 0.06 mi NESTLE1.1 km / 0.68 mi PRICE WATERHOUSE CO2 km / 1.24 mi PROCTER AND GAMBLE HEAD OFFICE1.17 km / 0.73 mi SANOFI6.1 km / 3.79 mi SCIENCE CENTRE11.4 km / 7.08 mi TTC12.3 km / 7.64 mi WARNER BROSS2 km / 1.24 mi YORK UNIVERSITY8.6 km / 5.34 mi
AEGON TRANSAMERICA0.4 km / 0.25 mi BOMBARDIER AEROSPACE8.35 km / 5.19 mi CADBURY KRAFT FOODS7 km / 4.35 mi COLUMBUS CENTRE9.3 km / 5.78 mi HEINZ2 km / 1.24 mi LOWE'S HOME CENTER0.1 km / 0.06 mi MANPOWER0.5 km / 0.31 mi NESTLE CANADIAN HEAD OFFICE1 km / 0.63 mi PROCTER & GAMBLE1.2 km / 0.75 mi S.A.P CANADIAN HEAD OFFICE2.77 km / 1.72 mi SANOFI PASTEUR7 km / 4.35 mi STARBUCKS0.1 km / 0.06 mi VALE INCO40.1 km / 24.92 mi XEROX13.1 km / 8.14 mi

Congress centre

METRO TORONTO CONVENTION CENTRE25.6 km / 15.91 mi

Exhibition centre

CANADIAN NATIONAL EXHIBITION20 km / 12.5 mi

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel networkOur years of experience have let us build a great expertise in meetings organization.

Novotel Toronto North York Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
CUMMER 26 m2 3 m 25 12 12 15 20
EMPRESS 26 m2 2 m 0 0 10 0 0
DEMPSEY 35 m2 3 m 0 0 12 0 0
DUNCAN 48 m2 3 m 35 15 14 20 30
SHEPARD 48 m2 3 m 35 15 14 20 20
JOHNSON 57 m2 3 m 50 25 25 30 40
STAGE DOOR 85 m2 3 m 60 20 25 35 50
GIBSON BALLROOM 260 m2 3 m 300 45 0 125 220
    • Day light
    • WIFI access
    • Video equipment
    • High speed transmission line
    • Catering available

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 260 rooms
  • 100% non-smoking hotel
  • 8 rooms for people with reduced mobility
  • 12 connecting rooms
  • Baby bed
    • Ice machine
    • 110/120 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Remote control TV
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • WIFI in your room
    • Direct dial telephone
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.1/5 ALL Rating 6,941 reviews

Our guest reviews for
Novotel Toronto North York

100% genuine reviews from our guests

Find out more
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3.5/5 TripAdvisor Rating 1,102 reviews
Anonymous Business - 21/02/2020 Confirmed reviews ALL

Kitchen catering not clean. No vegan options for breakfast.

Connor M. Business - 19/02/2020 Confirmed reviews ALL
« Location was perfect »

I came down for a conference at the Service Canada building, which is located 2 blocks away from the hotel. The location of the hotel made it easy to go to and from the office. Easy access to the food court and subway made it easier to travel to Downtown/Scotiabank Arena.

Our hotel has responded to the review
Our hotel has responded to the review

Mr. Connor M., We very much appreciate your comments regarding your stay at the Novotel Toronto North York. It is always a pleasure to receive positive feedback. I will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Toronto North York Team.

Anonymous Business - 18/02/2020 Confirmed reviews ALL
« Good location, lots of restaurants and shops »

Room was comfortable and quiet, staff were courteous and helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cheryl A., We very much appreciate your comments regarding your stay at the Novotel Toronto North York. It is always a pleasure to receive positive feedback. I will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Toronto North York Team.

Hong L. Business - 17/02/2020 Confirmed reviews ALL
« Well located, great restaurant, great room service, but a bad experience. »

Everything was great, except for one. I booked for three nights, but at noon of the second day a staff banged on my door and asking quite impatiently when was I checking out. I said tomorrow, but the staff didn't believe me, and said the front desk will call me, with this expression like I was lying. I would otherwise give a 9/10, but this really ruined my experience at this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hong L., Thank you for taking the time to share your comments concerning your stay at the Novotel Toronto North York. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. We will speak with the housekeeping team to ensure that staff approach guests in a friendly and courteous manner. My apologies for the inconvenience you had encountered, due to miscommunication between the front office and housekeeping team. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, Novotel Toronto North York Team

Anonymous Business - 17/02/2020 Confirmed reviews ALL
« Good stay »

I was staying at the hotel for a business meeting The staff were all excellent. Fatima handled all the needs for my meeting and it was perfect. Trio head gal sat me down w a fresh pot of coffee and pastries even though I arrived after they had closed for breakfast. Please note the bed in my room has metal projectiles covered by the bed skirt. Three on one side under the mattress. Dangerous.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shannon D., We very much appreciate your comments regarding your stay at the Novotel Toronto North York. It is always a pleasure to receive positive feedback. I will share your comments with our team and Fatima. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for also notifying us regarding the bed frame, I have made sure maintenance looks after this. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Toronto North York Team

Anonymous Business - 15/02/2020 Confirmed reviews ALL

Very good experience

Our hotel has responded to the review
Our hotel has responded to the review

Mr. Tony C., We very much appreciate your comments regarding your stay at the Novotel Toronto North York. It is always a pleasure to receive positive feedback. I will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Toronto North York Team.

Anonymous Business - 15/02/2020 Confirmed reviews ALL
« Good location. Rooms are mediocre. Shower is terrible »

I pick u for location. Parking access is poor and elevator was broken. House phone on the floor was broken. Shower is not good (too complicated) and not consistent temperature Couch in room is uncomfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jane Elizabeth O., Thank you for taking the time to tell us about your experience at the Novotel Toronto North York. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we have taken the appropriate measures to address the house phone issue on the 5th floor with the maintenance team, it seams additional wiring work is needed to be done for the phone. I have also mentioned your comment regarding the shower water temperature to maintenance as well. The parking elevator was under maintenance by the North York Centre building and has now been fixed, unfortunately you were effected by this maintenance work. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Novotel Toronto North York Team

Viqar Business - 14/02/2020 Confirmed reviews ALL
« Needs major improvement »

The first impression established by the broken sink in the washroom, dirty floor of the shower area, old and smelly towels (buy some new), very uncomfortable pillows, very dirty carpet, extremely dusty and faulty room heating system, a lot to describe but have other commitments

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., Thank you for taking the time to tell us about your recent experience at the Novotel Toronto North York. We are sorry that it did not meet your expectations; please allow us to express our sincerest apologies. At Novotel, we strive to provide a superior stay for every guest; therefore your feedback is very important to us. Please rest assured that we have taken the appropriate measures to address your comments in order to improve the quality of our services. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Novotel Toronto North York Team

Anonymous Business - 13/02/2020 Confirmed reviews ALL
« Well located and friendly »

Very good experience. Room is always clean. Breakfasts are very nice with a mix of eggs, breads, meat and fruit. Suppers, "Winterlicious" menu and room service all offer very tasty food. Gym is good but small. Gym equipment needs fine tuning- one elliptical machine doesn't work and the step machine needs oiling. I did advise the front desk about this but action as not yet been taken.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Leslie-Anne, Thank you for taking the time to tell us about your recent experience at the Novotel Toronto North York. At Novotel, we strive to provide a superior stay for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to fix our gym equipment in order to prevent future problems. We appreciate your sharing your concerns, and hope to welcome you again very soon. Sincerely, Novotel Toronto North York Team

Anonymous Business - 08/02/2020 Confirmed reviews ALL

Great location, close to the subway and restaurants

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kimberley, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon. Sincerely, Novotel Toronto North York Team

Sarah Business - 07/02/2020 Confirmed reviews ALL

The door card scanner to my room was consistently not working and I couldn't get inside. Even when someone "fixed" it, it was not actually fixed. To have to call someone to enter my room each time was inconvenient. The room was also very very cold in the washroom and near the bed closest to the door. There was a large draft from the hallway, and it was as if the heater in the room only spread heat halfway into the room. These are all small things but they do add up to make a slightly uncomfortable stay, or one that is not stellar.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sarah, Thank you for taking the time to tell us about your recent experience at the Novotel Toronto North York. We are sorry that it did not meet your expectations; please allow us to express our sincerest apologies. At Novotel, we strive to provide a superior stay for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address your comments in order to prevent future problems. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Novotel Toronto North York Team

Zootopia Families - 05/02/2020 Confirmed reviews ALL
« Well located »

Well located, excellent services

Our hotel has responded to the review
Our hotel has responded to the review

Dear Betty, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon. Sincerely, Novotel Toronto North York Team

Anonymous Business - 05/02/2020 Confirmed reviews ALL
« Well located, Good stay »

The hotel was located perfectly to where my company is.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mackenzie Elizabeth, Thank you for taking the time to tell us about your recent experience at the Novotel Toronto North York. At Novotel, we strive to provide superior service for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the issue with the receipt in order to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Novotel Toronto North York Team

Anonymous Business - 05/02/2020 Confirmed reviews ALL
« Ok »

There for business meetings and training

Our hotel has responded to the review
Our hotel has responded to the review

Dear Elric, Thank you for taking the time to tell us about your recent experience at the Novotel Toronto North York. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Novotel, we strive to provide a superior stay for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem with the temperature in order to prevent any future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Novotel Toronto North York Team

Ray Friends - 05/02/2020 Confirmed reviews ALL
« Fine »

Came down for a buddy’s 50th. Quick check in, but very disappointed that no caa or corporate rate, and no mention the pool was out of service. This also wasn’t communicated over the phone while booking, so that was frustrating. Split the bill at checkout, but it still hasn’t been processed 3 days later. Good breakfast buffet.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ray, Thank you for taking the time to tell us about your recent experience at the Novotel Toronto North York. At Novotel, we strive to provide a superior stay for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address your comments in order to improve the quality of services. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Novotel Toronto North York Team

Egon Business - 04/02/2020 Confirmed reviews ALL
« Average »

Easy check in and relatively smooth parking. However, the bed was not comfortable and the room could use some updating. Other than that, a relatively enjoyable stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Egon Venn, Thank you for taking the time to tell us about your recent experience at the Novotel Toronto North York. At Novotel, we strive to provide a superior stay for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address your comments in order to improve the overall quality of our services. We appreciate your review and hope to welcome you again at our hotel very soon. Sincerely, Novotel Toronto North York Team

Anonymous Families - 03/02/2020 Confirmed reviews ALL
« Nice location »

Not a kid friendly hotel at all by any means. Pool out of service, no atrium for parents or kids to hang out in. Your hotel is beautiful.. minus the rooms being incredibly small. And the parking garage exit being broken all weekend

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kelly-ann, Thank you for taking the time to share your comments regarding your stay at the Novotel Toronto North York. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow us to express our sincerest apologies and rest assured that we are taking the appropriate measures to address your comments in order to prevent future problems. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Novotel Toronto North York Team

Dr. P. F. Business - 03/02/2020 Confirmed reviews ALL

Basically, some of your older rooms are totally unacceptable for today's business traveler. There are no electrical outlets near the sides of the bed so you cannot plug in a phone charger and the lighting over the bed (actually those stupid light panels that shine out into the room) are absolutely useless. The wifi is slow and the prices in the restaurant are not competitive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter, Thank you for taking the time to tell us about your recent experience at the Novotel Toronto North York. We are sorry that it did not meet your expectations; please allow us to express our sincerest apologies. At Novotel, we strive to provide a superior stay for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address your comments in order to improve the quality of our services and facility. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Novotel Toronto North York Team

Minsheng S. Business - 31/01/2020 Confirmed reviews ALL
« good location but over charged and out of date facilities »

The location is great. It is very easy to access the subway, bus stations and restaurants. During my stay(from Jan 12 to Jan 31), I had stayed in two rooms. In one of the rooms, the shower door can't close. After a shower the water flows on the floor. The electric sockets are not installed(or maintained) appropriately a,d they are moving. The price is too high. Originally I planed to stay up to Feb 14(originally I planed to stay to Feb 8 but need more time fin Toronto to finish assignment). Today I moved to Liberty Suite Hotel which is located on 7191 Yonge St. The price is just half ($99 vs $215). The facilities here are much newer than Novtel's and it is very easy to access the public transportation too.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MInsheng, Thank you for taking the time to tell us about your recent experience at the Novotel Toronto North York. We are sorry that it did not meet your expectations; please allow us to express our sincerest apologies. At Novotel, we strive to provide a superior stay for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the issues you've encountered during your stay in order to prevent future occurrence. We appreciate your feedback, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Novotel Toronto North York Team

Catherine Business - 31/01/2020 Confirmed reviews ALL
« Stay was satisfactory »

I stayed at Novotel because my meeting was held in a conference room. Overall, my experience was good. The room seemed very tight, and television station access was a bit limited; breakfast was ok but it seemed like a limited selection for a buffet.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Catherine, Thank you for taking the time to tell us about your recent experience at the Novotel Toronto North York. At Novotel, we strive to provide a superior stay for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address your comments in order to improve the quality of our services. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Novotel Toronto North York Team

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