Hotel - Novotel Marseille Vieux-Port
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Novotel Marseille Vieux-Port Hotel

4.0/5 1,645 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying

Leisure and activities

Catering

  • Breakfast

Business services

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Hotel location

Companies and event centres nearby

Congress centre

PALAIS DU PHARO0.1 km / 0.06 mi

Exhibition centre

PARC CHANOT7 km / 4.38 mi

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel networkOur years of experience have let us build a great expertise in meetings organization.The Hotel Novotel Marseille Vieux Port has a EUREK@ lounge, an innovative concept for organizing meetings.

Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
FERNANDEL 32 m2 2 m 20 10 12 12 0
CESAR 37 m2 2 m 20 10 13 13 0
MONTE-CRISTO 37 m2 2 m 30 18 18 18 0
BEJART 40 m2 2 m 30 20 20 20 0
EUREK@ 65 m2 2 m 0 0 15 0 0
MONTICELLI 110 m2 2 m 80 30 25 60 60
    • Screen
    • Flipchart
    • Meeting room
    • Audio and video equipment
    • Lectern
    • Day light
    • WIFI access
    • Video equipment
    • Syndicate rooms
    • Overhead projector
    • Airconditioned meeting room
    • Hotel connected to conv. centre

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

With a contemporary and completely modular design, Novotel's spacious rooms are real living spaces and can be adapted to suit all requirements.Book one of 11 executive rooms overlooking the old port at Novotel Marseille Vieux Port: Take advantage of the incredible panorama of the old port! (couple, with family or as part of a business stay)

  • 110 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 26 family rooms
  • 7 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • TV Bouquet beIN Sports
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • Baby bed
    • Satellite/cable colour TV
    • Manual temperature control
    • High speed transmission line
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars
4.2/5 ALL Rating 5,111 reviews

Our guest reviews for
Novotel Marseille Vieux-Port

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,645 reviews
Couples - 12/11/2019 TripAdvisor review
« Transit travel »

Good hotel near to the port for Corsica and Algéria restaurant room service fitness clean good reception Parking but is hight level limited for SUV with case but you have a other parking. cat and dog possible

Anonymous Friends - 11/11/2019 Confirmed reviews ALL
« Comfortable hotel near the Pharo »

This is a simple but comfortable hotel placed near the Old Port but not close to the city center. Because Marseille's public transport system is not convenient it is better to have your own transport to get there and move around. They have a convenient parking inside the hotel that is shared with the Sofitel, a better but much more expensive hotel from the same company group. The rooms are basic but comfortable with all the necessary things for a good stay. Nevertheless they have an unpleasant stinky odour. The breakfast is good andis served in a room with beautiful views over the Old Port. Value for money is good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr V., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Marie, Guest Relations.

- Business - 06/11/2019 Confirmed reviews ALL

tres agreable

Our hotel has responded to the review
Our hotel has responded to the review

Cher Monsieur A., Nous vous remercions pour vos commentaires suite à votre séjour au Novotel Marseille Vieux-Port. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs. Marie, Guest Relations.

Marc B. Solo - 05/11/2019 Confirmed reviews ALL
« Bad smell »

Room smelled bad from plumbing in the bathroom

Our hotel has responded to the review
Our hotel has responded to the review

Dear MrBonnefoi, Thank you for taking the time to tell us about your experience at the Novotel Marseille Vieux-Port. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marie, Guest Relations.

Ilker O. Business - 08/10/2019 Confirmed reviews ALL
« Wonderful place to be! »

One of the best place in Marseille, for business or with your family..

Our hotel has responded to the review
Our hotel has responded to the review

Dear mr o., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Marie, Guest Relations.

Corinne L. Business - 02/10/2019 Confirmed reviews ALL
« Perfect place to stay with fabulous food and great services »

The staff is welcoming and always ready to help. The amenities are very well kept and the restaurant menu is of excellent quality. I truly ennoued my stay at the Novotel and would highly recommend it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs L., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Marie, Guest Relations.

Roger D. Couples - 24/09/2019 Confirmed reviews ALL
« Nice hotel for cruising port »

Great hotel, great view (get a harbor view) Well worth the extra cost Make friends with Benjamin at the front desk, He is excellent Breakfast scrambled eggs were awful (take this from a well travelled foodie) Tasted like sloppy powdered eggs

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr D., We very much appreciate your comments regarding your stay at the Novotel Marseille Vieux-Port. It is always a pleasure to receive positive feedback. I will share your comments with our team and Benjamin ! I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marie, Guest Relations.

Guillaume T. Couples - 24/09/2019 Confirmed reviews ALL
« Horrible »

The room is dirty, bed poor quality and carpet smell bad Not even a one star hotel

S. V. Families - 15/09/2019 Confirmed reviews ALL
« Lovely hotel, excellent location and superb staff »

Amazing breakfast, lovely pool area. Staff could not be more helpful. Room was clean but a little basic and not that much storage space.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs V., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Marie, Guest Relations.

Sarah J. Families - 14/09/2019 Confirmed reviews ALL

No running hot cold water or flushing toilet!

Our hotel has responded to the review
Our hotel has responded to the review

Dear sarah J., Thank you for taking the time to tell us about your experience at the Novotel Marseille Vieux-Port. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marie, Guest Relations.

David Couples - 13/09/2019 Confirmed reviews ALL
« Midweek break »

This is the second time we have stayed in the hotel overall an excellent break the only negative is being made to feel like a second class guest when the business community arrive each lunch time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr G., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Marie, Guest Relations.

Ash Families - 10/09/2019 Confirmed reviews ALL
« So so »

It was not one of the worst hotel I stayed during this trip but I wouldn’t say it was great either. Photos on reservation website do much justices on actual conditions of room and overall environment. It has spacious bathroom but relatively small room with not enough space for my luggages. Moreover, when I first walked in, the room reeked of smoke despite being a non-smoking room...:( Picked this one over for its location and swimming pool but didn’t get to enjoy them well. One advantage is being located near a park with University where you can see good sights of sunrise and sunset

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shin E., Thank you for taking the time to tell us about your experience at the Novotel Marseille Vieux-Port. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mari,e, Guest Relations.

Anonymous Families - 02/09/2019 Confirmed reviews ALL
« Excellent location but what about Service and Tidiness ?!? »

Overall the hotel is on a premier location close to harbor and city center. Also worth to mention I'm on Platinum Level, as I choose Novotel as my preference for all business trips. Both facts were base for that booking. We spend our waiting time prior check-in on the bar, which was nice due to the pretty view, although it took longer than expected to get the room. Unfortunately the tidiness of the room was not as expected. The floor was dirty and the overall condition of the room was not as I experienced from other Novotel houses. We traveled as a family (2 adult & 2 kids) and it was booked accordingly. But the room wasn't prepared and according to guidance from reception, we had to help ourself to prepare the bed for our kids! The welcome voucher was only available for 2 people instead of four. Plenty little things that could have been way better! Given the current experience I'd rather not come back or recommend that particular hotel!

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter Herr G., Vielen Dank, dass Sie sich die Zeit nehmen, uns nach Ihrem Aufenthalt bei uns zu schreiben. Wir freuen uns, dass Sie die Lage unseres Hauses geschätzt haben. Wir danken Ihnen für Ihr Vertrauen und Ihre Treue zur AccorHotels-Gruppe. Was für eine Enttäuschung zu lesen, dass wir nicht alle Ihre Erwartungen erfüllen konnten, insbesondere in Bezug auf Check-in und Zimmer. Ihre Kommentare wurden an die Abteilungsleiter weitergeleitet, um die verschiedenen angesprochenen Punkte so schnell wie möglich zu korrigieren. Bitte beachten Sie, dass wir auf eine Renovierung warten, die nicht lange auf sich warten lässt. Unsere Zimmer sind in der Tat mit einem Doppelbett und einer Schlafcouch ausgestattet, die bei Ihrer Ankunft geschlossen sind, um Ihnen mehr Platz zu geben. Wir stehen jedoch allen unseren Kunden zur Verfügung, um das Sofa bei Bedarf zu öffnen. Wir entschuldigen uns für diesen Mangel an Informationen. Wir hätten gerne Ihre Gefühle vor Ort erfahren, um Sie kennenzulernen und mit Ihnen in diesem Bereich auszutauschen und zu versuchen, unsere Fehler zu korrigieren. Wir freuen uns, Ihnen auf Ihrer Platinium AccorHotels-Karte 2000 Bonuspunkte anbieten zu können, die Ihnen heute gutgeschrieben werden. Wir entschuldigen uns noch einmal für die aufgetretenen Probleme. Wir würden uns freuen, Sie bei Ihrem nächsten Besuch in Marseille wieder begrüßen zu dürfen, um die Möglichkeit zu haben, Ihr Vertrauen zurückzugewinnen. Mit freundlichen Grüßen, Marie, Gästebetreuung.

Salut Families - 02/09/2019 Confirmed reviews ALL
« Excellent »

Ras

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr K., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Marie, Guest Relations.

Rachel Families - 26/08/2019 Confirmed reviews ALL
« Lovely hotel, will recommend »

Lovely hotel, very clean hotel, pool towels provided everyday, room towels changed daily. Free Bottle of Water provided in mini fridge in room everyday which is great as its €5 a bottle at pool bar . Staff very friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs B., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Marie, Guest Relations

M. W. Business - 25/08/2019 Confirmed reviews ALL
« Nice hotel ! I recommend it ! »

Nice stay at the Novotel vieux port! I had an amazing view of the vieux port from my room... Facilities are good. The pool is cleaned and not crowded. THe Staff was nice and helpful. You really fell welcome and they are at your disposal for any needs. The hotel is well’located Not far from the attractive places. The view from the restaurant is amazing ! Eating the Breakfast face to the vieux port i loved it !

Our hotel has responded to the review
Our hotel has responded to the review

Dear W. M., We very much appreciate your comments regarding your stay at the Novotel Marseille Vieux-Port. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marie, Guest Relations.

Anonymous Families - 23/08/2019 Confirmed reviews ALL
« Pleasant stay »

Good experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs P., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Marie, Guest Relations.

Family - 14/08/2019 TripAdvisor review
« Happy vacation »

We have experienced that the standard in France is quite a bit lower than in some other European countries. However, the kindness of the staff and the terrace with very nice view AND swimming pool make it worth while.

Walter Business - 12/08/2019 Confirmed reviews ALL
« Great location, great view! »

Great location with a great view! However the (executive) room itself seemed a bit dated.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Walter, We thank you for taking the time to answer the questionnaire and for your comment. We are delighted that you had a pleasant stay with us. We hope to have the pleasure to welcome you again at our hotel. In the meantime, we send you our sincere greetings. Alexandra BRUBACH, Guest relation Service

A. Families - 12/08/2019 Confirmed reviews ALL
« excellent location and perfect breakfast »

Generally speaking, Novotel Vieux Port in Marseille provides an excellent stay either for business or leisure reasons. Food is great, especially the fabulous breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Philippe a., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon at the Novotel Marseille Viuex Port ! Sincerely, Alexandra BRUBACH, Guest relation Service

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