ibis Clermont-Ferrand Montferrand

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ibis Clermont-Ferrand Montferrand 3 stars

Customer review rating (ALL Rating) 4.0/5 613 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Courtepaille Comptoir restaurant on site

  • Free outdoor car park and paying covered car park

  • Close to the tram and halfway between the city center and the major highways

  • Certified ALLSAFE by Bureau Veritas

  • Family Rooms for up to 4 people

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

ibis Clermont-Ferrand Montferrand

3 Bvd Ambrose Brugière
63100 CLERMONT FERRAND
France

Telephone +33 4 73 23 00 04

Fax +33 4 73 25 52 63

Contact email

  • Bus Ligne D:  Sortie Blvd Ambroise Brugière

  • Tramway Ligne A:  Station Montferrand Lafontaine

  • By plane

    AULNAT At 10km / 6.25 miles

  • By car

    SORTIE 15 CLERMONT NORD At 7km / 4.38 miles

  • By train

    CLERMONT FERRAND At 5km / 3.13 miles

GPS:45.79205, 3.118197

Companies

  • MICHELIN 4 km / 2.49 mi

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

COURTEPAILLE COMPTOIR

If you crave delicious grills the team at your Courtepaille Comptoir will take care of you 7 days a week in this warm, friendly restaurant, and will cater to your every need to guarantee satisfaction.

Your meetings and events

Room descriptions and layouts

4 

meeting rooms

From 1 to 55 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

    Look for another hotel

Our accommodation(s)

Inviting, modern and cozy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay

Our guest reviews

Our guest reviews for
ibis Clermont-Ferrand Montferrand

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  613 reviews

TripAdvisor Rating  3.5/5  472 reviews

Conveniently located WITH parking and lift.

Customer review rating 4.5/5

Jo Friends - Confirmed reviews ALL

Just used the tiny room to sleep and wash. All is well.

Hello, Thank you for your response. We are happy to learn that our hotel fulfilled your expectations. Regarding the rooms, some renovations are forecasted. We are looking forward to welcome you again. Best regards, Christophe BOULBET, director

Customer review rating 3.5/5

Dom H. Families - Confirmed reviews ALL

Ascenseur/Lift not signposted. At breakfast, bowls and cups unavailable unless requested. Bowls, cups not hygienically handled (held by thumb/forefinger inside those items). Cheap, nasty pillows retained and reflected heat. Only one extra pillow for twin bed room. Did not appreciate the search for toilet flush mechanism. Should be indicated. Contortion required to access toilet roll holders. Poor design layout Expected more room at foot of bed compared with Budget ibis.

Hello, Thank you for taking time to give us your experience on your stay in our hotel. We are sorry to read that the breakfast could not reach your expectations. Regarding the bathroom issues, renovations are scheduled within the year. We are looking forward to welcome you again, Christophe BOULBET, Directeur

Good welcome

Customer review rating 4.5/5

John S. Couples - Confirmed reviews ALL

Ease of access from the Autoroute, the welcome and ease of getting our rooms and a restaurant in the same building made a late Sunday meal easy.

Customer review rating 4.5/5

C. Business - Confirmed reviews ALL

Top

Monsieur , Nous vous remercions pour vos commentaires suite à votre séjour à ibis Clermont-Ferrand Montferrand. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs Christophe BOULBET Directeur

Good stay

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

Good and efficient welcome

Dear Sir, We very much appreciate your comments regarding your stay at the ibis Clermont-Ferrand Montferrand. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe BOULBET Directeur

Great location appalling standards

Customer review rating 0.5/5

Paul C. Couples - Confirmed reviews ALL

As a member it is still cheaper to book on line, so despite not being allowed that rate as a walk in, we went out into the car park and booked. Check in was relatively smooth. Remote control didn't work and after 3 replacements. We were moved to another room. The room we thought smelled of cigarette smoke and again, not bothering to have checked, the remote control didn't work. We also found an unused ashtray in the room. I thought it was law that you couldn't smoke indoors other than in your home. Anyway, we were switched to a third room and everything worked but now a much smaller room. Breakfast selection was good, however the hygiene standards weren't what we have ever experienced in an Allcor Hotel. There were pieces of broken China in the well of the coffee machine and it generally looked messy. The trays were stained and the cutlery was badly water marked. First time Bad Review but the place needs a good shake up.

Dear Customer, We’re sorry if your stay was not at the level that you hoped. We see with our technician to resolve the problem with the TV. Concerning the second room, it was a smoker’s room, hence the fact that this one smelled the smoke. For the breakfast, we recruit a new manager who is doing his best to improve its quality. Hope to see you during a new stay and win back your trust. Sincerely, Christophe BOULBET Directeur

Hotel OK but not the restaurant

TripAdvisor rating 4.0/5

Kenneth S TripAdvisor review

When I arrived at this hotel, I noticed that it had a Courtpaille restaurant attached to it. I was very pleased to see this, because all my past experiences with Courtpaille have been positive. Prices are modest, the food is good and service is normally very fast. Courtpaille restaurants are also normally very clean. Unfortunately this Courtpaille was a bad exception. This response facillity does not allow me enough characters to describe this disaster of a restaurant but I will summarise:- They are slow to clean up soiled tables vacated by a previous customer. The Head Waiter (or restaurant manager) was stupid, slow and lazy The waitresses (all coloured girls) seemed to be behaving like robots with no initiative of their own Quite possibly they may be demoralised by the fact that they have to listen to customer complaints caused by the laziness and stupidity of the Head Waiter or restaurant manager. I had to ask 4 times for my wine before it was served. When I got my wine, another couple raised hell, because of a long wait before their main course arrived. The hotel was exactly what you would expect from a red Ibis. If you were travelling as a couple and you have a lot of luggage, a red Ibis standard room is cramped.. The hotel has a free car park, which can get quite full. However, there is more parking round the back, plus questionable parking spaces which you can probably use without being penalised. If the hotel is very full then wi-fi connectivity deteriorates, especially at night, because hotel guests tend to leave their phones on at night and each phone takes up bandwidth. However, the hotel has multiple networks. When I comlained about signal strength at front desk, the girl gave me the password for their conferene network. I had complained about the poor restaurant service, on the first day. When I checked out, the hotel I found that they had cancelled my restaurant bill, so I got a complimentary meal, although I had to fight for virtually everything I ordered. Hopefully, Accor have taken remedial action by now, so this review may not be a reason to avoid the restaurant.

Not at the expected level

Customer review rating 0.5/5

Anonymous Business - Confirmed reviews ALL

Broken toilet seat, clogged shower, AC way too strong. Breakfast wasn't good.

Anonymous but functional hotel

Customer review rating 4.0/5

Nicholas Families - Confirmed reviews ALL

The hotel did it's job. It's close the the Old historic centre of Montferrand, which is charming, if you misread the map and go the other side of the road you're likely to be offered drugs. It's two km from the historic centre of Clermont Ferrand, with a great, cheap, tram service from Lafontaine Ferrand stop, 1.60€ each way The centre of the city is beautiful and charming. If you're coming for a holiday, rather than travelling through, you'd be nbetter asvised to stay at a place in town, Novotel Suites for example.

good stay

Customer review rating 5.0/5

Fleur Couples - Confirmed reviews ALL

very pratical and easy

Good stay

Customer review rating 4.0/5

Constant Business - Confirmed reviews ALL

People were good with me, appreciable. The room was clean

Great stay

Customer review rating 5.0/5

Andrés Couples - Confirmed reviews ALL

Staff are warm, clear replies to our requests.

Dear ANDRES M., We very much appreciate your comments regarding your stay at the ibis Clermont-Ferrand Montferrand. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe BOULBET Directeur

De passage

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

De passage

Bof

Customer review rating 1.5/5

R. Solo - Confirmed reviews ALL

Pas de welcome drink , a quoi sert la gold card ?

Cher Client, Nous sommes sincèrement désolés de cet oubli de la personne présente en réception à votre arrivée. Suite à votre commentaire, nous avons pris le temps de bien resensibiliser notre équipe sur les avantages de notre programme de fidélité. N'hésitez pas lors de votre prochain séjour à demander à voir quelqu'un de la Direction. Nous ferons au mieux pour compenser cet oubli. Au plaisir de vous revoir au sein de notre établissement. Bien Cordialement, Christophe BOULBET Directeur

Good hotel for 1-night transit but limited service

Customer review rating 3.0/5

Al M. Friends - Confirmed reviews ALL

Very supportive and dedicated staff (helped with parking, postal requests etc) and rooms are clean and functional However, rooms were lacking basic services (no toilet brushes, no cleaning service during the week potentially due to COVID)

Ibis hotel

TripAdvisor rating 4.0/5

DerekM1833 Solo travel - TripAdvisor review

As usual a good clean comfortable hotel at a reasonable price. Good breakfast available and helpful staff. Location neat the tram stop ideal for getting into town. Several excellent restaurant in the near vicinity.

Ibis Clermont Ferrand Montferrand

TripAdvisor rating 4.0/5

486Len Couples - TripAdvisor review

Well sited, easy to find from the motorway. P!enty of free parking. Courte Paille restaurant attached. Small bar area plus seating outside. Good quality food in the restaurant at reasonable prices. Normal Ibis room, small but adequate. Good service, friendly staff. Would stay again if in the area.

More than expected of a 2*

TripAdvisor rating 5.0/5

Evva_81_ Business - TripAdvisor review

I was really positively surprised with this hotel. It is pretty basic, yes. But the room I was given was rather spacious and very clean. It was also quiet, and I enjoyed a good night's sleep. The breakfast had a broad selection, for a French hotel - I've been in some 4* that offered less choice. No scrambled eggs though. But most of all, and what made my stay deserving a 5 rating, was its staff. From the hotel receptionists to the cleaning personnel - all very kind and welcoming. Definitely will stay here again when travelling to Clermont-Ferrand.

scruffy and very uncomfortable bed

TripAdvisor rating 2.0/5

Culture723704 Couples - TripAdvisor review

the bed was dreadful - very uncomfortable and hot. Neither of us slept. The blinds were very tatty: one was ripped and the curtain was not properly attached to the wall. The bathroom needed serious updating - the wall behind the loo seat was stained and the shower stall was a mess

Overnight stay

TripAdvisor rating 3.0/5

savopaula Couples - TripAdvisor review

For an overnight stay the hotel was good but I have stayed at many Ibis hotels and this rates as one of the poorest I stayed at. Nearly every hotel have given very good to excellent service. The hotel was very difficult to find, I have no satnav. The bathroom had a shower over the bath which I find difficult to use due to age. The staff at reception were very good, but the restaurant staff were not to friendly and twice I had to chase up an order I made.This will not stop me using Ibis hotels again as this was, hopefully, a one off and all other times the service and cleanliness was excellent.

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