Sofitel Los Angeles at Beverly Hills

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Sofitel Los Angeles at Beverly Hills 4 stars

Customer review rating (ALL Rating) 4.3/5 1,064 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Discover the profusion of boutiques and haute couture along Rodeo Drive and Melrose Avenue.

  • Make the most of the L.A. endless summer weather on our pool deck or on our outdoor patio.

  • Relax in a sumptuous SoBed as you take in the balcony view of the iconic Hollywood Hills.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Sofitel Los Angeles at Beverly Hills

8555 Beverly Blvd., 90048 Los Angeles, California
90048 Los Angeles
United States

Telephone +53 102785444

Fax +53 106572816

Contact email

  • RTD:  305 BEVERLY BLVD

  • By plane

    BURBANK INT'L At 19.31km / 12 miles

  • By plane

    LOS ANGELES INTL At 16.9km / 10.5 miles

  • By train

    RAILWAY UNION STATION/ AMTRAK At 14.48km / 9 miles

GPS:34.076123, -118.377845

Companies

  • CBS TV STATION 1.61 km / 1 mi
  • PACIFIC DESIGN CENTER 0.8 km / 0.5 mi

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

RIVIERA 31

Riviera 31 welcomes our guests in a cozy and sensual Hollywood vibe. From Jazz to Salsa and DJs, enjoy amazing live performances, creative mixology cocktails and delicious bar bites. And stop by our outdoor patio Le Jardin for an aperitif al fresco!

Our accommodation(s)

Sofitel's Los Angeles luxury hotel rooms feature state-of-the-art technology - including high-definition TV and WiFi Internet. Our Beverly Hills luxury hotel also boasts spacious work desks, glass-enclosed rainfall showers, and French bath amenities. In your room or suite, abundant daylight and a soft color palette - combined with minimalist design - transport you to a tranquil villa in Provence.

Our guest reviews

Our guest reviews for
Sofitel Los Angeles at Beverly Hills

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,064 reviews

Great location but room and stay were very underwhelming

Customer review rating 1.0/5

Joseph M. Couples - Confirmed reviews ALL

Front desk attendant was great but service staff and valet service left a lot to be desired. I'd give the hotel another chance, but I was disappointed.

good stay

Customer review rating 3.5/5

Christina Business - Confirmed reviews ALL

Here for work conference. hotel is well designed and art was amazing. Bed was hard, however feather mattress topper helped some. soaps and shampoos were empty in bathroom and shower. It would have been much better if coffee was offered in the lobby around the clock. Coffee is something I am used to at my other stays.

Great until it wasn’t

Customer review rating 1.5/5

Chris H. Couples - Confirmed reviews ALL

The stay was great until it wasn’t, upon arrival we asked to extend our stay one extra night for a total of 6 days. We were told no problem but it’ll be a second reservation, no problem. Ran the card made the reservation, the second to last day we received a call while out on the town asking if we were planning on checking out, I responded we asked to extend the stay and had made a second reservation for the same room on the 10th floor… “yes sir I see that now, we will need the card when you get back, just stop by the front desk”. We returned within the hour to give our card like instructed before. They proceeded to tell me that there had in fact not been a reservation made and they have no rooms available, we were locked out of our room with our things still in the room, the maid had slammed the door in my wife’s face and told her she was not allowed in, my wife is deaf and came down in tears. When I tried to go up to the room my key doesn’t even work the elevator then the room. After five attempts and going from the front seat to the room, on the 10th floor, I call the front desk and they send an attendant up to open the door. We collect our thing and spend the next 5 hours finding another hotel, we finally find a room at the Hyatt for $150 more than the room we originally reserved 5 days prior at Sofi. As we are checking in I get a call from the Sofi and am asked if we would be checking in, I proceeded to explain the story that had unfolded and that we were basically thrown out of the hotel that day and was only given a sorry and we’ll cancel the reservation… the way we were treated the last day would make it extremely difficult to go back, for how much we were treated like royalty then like trash all because they were unorganized was astonishing. Furthermore the fact that nobody made an effort to make things right was even more astonishing. Honestly we’ve received better customer service at a holiday inn.

Excellent

Customer review rating 5.0/5

Alice S. Families - Confirmed reviews ALL

All the staff are so friendly, and the service is fast when we request some staff that we need.

Very good stay

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

The team at the front desk did an outstanding job checking me in (&checking out) and making sure I was familiar with the hotel as it was my first stay. They were also really helpful when I needed assistance with something.

Great location!

Customer review rating 5.0/5

Leslie W. Families - Confirmed reviews ALL

My husband I stayed there 4 nights as we were in town for my daughter’s MA Ed graduation. The hotel is close to where my daughter lives and was really convenient! We had a balcony room. The balcony could use some attention, nicer chairs, and a table. The room was clean and check in and out was easy!

Good location, excellent staff but unbearably hot rooms

Customer review rating 2.0/5

M H. Business - Confirmed reviews ALL

Upon arrival to the end of our stay, we had great customer service. The location is fantastic and the hotel presented well. Unfortunately the cooling in the room was not adequate for even sleeping. After the first night of sweating in the bed, we requested someone look at the cooling in the room. We were left a note saying engineering had attended and fixed any issues. This was not the case and after a short time with two people in the room we reached 25c/77f and were sweating. We couldn't spend much time in the room because of this and will likely be the reason we can't return to that particular hotel. Lastly, the breakfast at 31 was fantastic.

Great hotel, very pleasant staff, great location!

Customer review rating 4.5/5

Doga K. Couples - Confirmed reviews ALL

We stayed in Sofitel with my wife. This was the best experience we had so far among different hotels in the United States. As someone who lives in the U.S., but who is originally from Turkey where the quality and service levels of hotels are very high, usually hotels in the U.S. are not satisfactory to us. But, this was not the case for Sofitel at Beverly Hills. The staff was very pleasant and the hotel rooms were nice and well-equipped. Hotel's location is pretty good. The cost-service ratio is good. My only suggestion would be to offer a discounted deal for parking for the hotel guests.

great stay

Customer review rating 4.0/5

Johnny O. T. R. Business - Confirmed reviews ALL

4th stay here. Easy early check in. Front desk is fantastic. Enjoyed the pool. Bed is awesome. Breakfast manager bought me coffee. Will always come back.

Good Stay

Customer review rating 3.5/5

Abdullah Friends - Confirmed reviews ALL

The stay was good, but am giving a rating of 7 because of the car parking valet service. I payed 55$ per day, and it took them long time to bring up the car.

Poor communication

Customer review rating 1.5/5

Brian E. Families - Confirmed reviews ALL

When I booked I was advised of the incidental deposit was $100 (USD) per night to a maximum of $300 as I was using Ovations Reward gift cards, upon check in it changed to the entire stay as a incidental deposit as a hold. Very misleading when you’re told one thing then another thing happens, definitely won’t be back.

Relaxing Ambiance

Customer review rating 5.0/5

Erlee Couples - Confirmed reviews ALL

The staff are friendly, the room is clean anf comfortable. the location is perfect. The food super delicious and well prepared.

Beautiful stay great service

Customer review rating 5.0/5

Artemis B. Families - Confirmed reviews ALL

I had a beautiful stay and great service. The room was comfortable and beautiful. Amenities were wonderful but best of all your people made our stay so memorable. Thank you.

Great service from Valet to Breakfast and out the door.

Customer review rating 5.0/5

Donald D. Solo - Confirmed reviews ALL

Everyone was attentive, polite and professional. Rooms and hotel quality is refreshing considering how tired and depressing Beverly HIlls has become. Do major cities ever get tired of stepping over homeless?

Needs major Renovations

Customer review rating 0.5/5

Gia Business - Confirmed reviews ALL

I had to cancel my 2nd nights reservation because I couldn't stand the room. It was so run down and depressing. The resteraunt was in need of renovations as well. The food was terrible too.

Best location good value

Customer review rating 5.0/5

Ayse Z. Couples - Confirmed reviews ALL

I loved everything at this hotel. Bed and pillows are comfortable. Everybody is very friendly and smiling. Location is perfect.

Home away from home

Customer review rating 5.0/5

Jeff G. Business - Confirmed reviews ALL

Love my Sofitel stays — the rooms and the service are both top-notch

Our most recent 20 reviews

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