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Sofitel Los Angeles at Beverly Hills Hotel 4 stars

Customer review rating 4.5/5 9,896 reviews

ALLSAFE approved hotel

Sofitel Los Angeles at Beverly Hills
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+ 26 Services

Hotel extras

  • Discover the profusion of boutiques and haute couture along Rodeo Drive and Melrose Avenue.

  • Make the most of the L.A. endless summer weather on our pool deck or on our outdoor patio.

  • Relax in a sumptuous SoBed as you take in the balcony view of the iconic Hollywood Hills.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Sofitel Los Angeles at Beverly Hills

8555 Beverly Blvd.
90048 Los Angeles, California
90048 los angeles
united states

Tel: +1310 278 5444

Fax: (+1)310 657 2816

Check-in from 15h00

Check out up to 12h00

  • RTD :  305 BEVERLY BLVD

  • By plane

    BURBANK INT'L At 19.31km / 12 miles

  • By plane

    LOS ANGELES INTL At 16.9km / 10.5 miles

  • By train

    RAILWAY UNION STATION/ AMTRAK At 14.48km / 9 miles

GPS :34.076123, -118.377845

Companies

  • CBS TV STATION 1.61 km / 1.0 mi
  • PACIFIC DESIGN CENTER 0.8 km / 0.5 mi

Hotel services

RIVIERA 31 Non contractual photo

Riviera 31 welcomes our guests in a cozy and sensual Hollywood vibe. From Jazz to Salsa and DJs, enjoy amazing live performances, creative mixology cocktails and delicious bar bites. And stop by our outdoor patio Le Jardin for an aperitif al fresco!

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • One Bar
  • Breakfast
    • Express Additional charge
Meetings/Events
  • No Meeting room
  • Business Center
    • Self service business center
    • Business center is wheelchair accessible
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 295 rooms
    • 8 rooms for people with reduced mobility
    • 49 family rooms
    • 10 connecting rooms
    • No non-smoking room
    • 10 floors
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Chinese Mandarin
  • Lounge
    • Waiting area or lounge
  • Laundry / Valet Services
    • Dry cleaning / Ironing
    • Laundry / Valet Services
  • Wi-Fi
    • High speed transmission line
    • WiFi in the communal areas
    • High Speed WiFi
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Elevator to all floor
  • Check In & Check-out facilities
    • Express check-out
  • Luggage storage
    • Luggage storage
  • Porter
    • Porter
  • Concierge
    • Concierge
  • Desk equipment available
    • Plugs and converters available on desks
    • Shoe shine machine
  • Currency exchange
    • Currency exchange
Access to property
  • Overnight Parking Additional charge
    • On site
    • 130 parking spaces
    • Private
    • TESLA recharging units
    • Parking opened 24/7
    • Parking with security service
    • Valet parking
Well-being
  • Outdoor Heated Pool
    • Outside
  • Sofitel Fitness
    • On site
Boutiques/shopping
  • Beauty salon
  • Art gallery

Your meetings and events

Sofitel Los Angeles at Beverly Hills offers a fully refreshed luxury meeting experience . Discover the perfect location for your next event in a gorgeous new decor blending French-inspired modern chic design with a classic Hollywood twist.Delight in delicious catering by our Chef and an exclusive event floor offering more than 10,000 square feet of flexible meeting and banquet space. Or select from 12,000 square feet of beautiful indoor and alfresco outdoor event venues on our 1st floor.Enjoy distinctive features such as floor to ceiling windows in all meeting spaces, dedicated fully-equipped kitchen, onsite AV and more.

Room descriptions and layouts

26 

meeting rooms

From 1 to 400 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

  • Flipchart

  • Soundproof

  • Screen

  • OUTDOOR PATIO

  • Videoconferencing

  • Audio and video equipment

  • Lectern

  • Day light

  • WIFI access

  • Airconditioned meeting room

  • Video equipment

  • Overhead projector

  • High speed transmission line

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Sofitel's Los Angeles luxury hotel rooms feature state-of-the-art technology - including high-definition TV and WiFi Internet. Our Beverly Hills luxury hotel also boasts spacious work desks, glass-enclosed rainfall showers, and French bath amenities. In your room or suite, abundant daylight and a soft color palette - combined with minimalist design - transport you to a tranquil villa in Provence.

Our guest reviews for
Sofitel Los Angeles at Beverly Hills

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

9,896 reviews

Well located

Customer review rating 5.0/5

Arianna P. Friends - 10/10/2021 Confirmed reviews ALL

Very clean, nice and comfortable. I left an item after I had already checked out, I called and was told it would be held for me. I arrived to pick it up and there was good security measures to assure the item belonged to me which I think is great, I appreciated the extra security. Shows me this hotel is professional and responsible. I appreciate that every time I called, someone actually picked up! That was nice. Overall, great.

Dear Arianna P., Thank you for taking the time to share your comments concerning your stay in our hotel Sofitel Los Angeles at Beverly Hills. I would also like to thank you for acknowledging our service with these great scores! The team was very happy and proud to know that you enjoyed your stay with us. Please share your positive experience online by giving us a 5 star public review in one click on Trip Advisor and Google. Your public feedback will mean a world to us and will make our future guests benefit from your positive experience! I look forward to welcoming you back to Sofitel Los Angeles at Beverly Hills soon! Best regards, Emilie Inestroza Executive Assistant & Project Manager

Good, but highly unusual billing / charging practices

Customer review rating 3.5/5

Michael Solo - 10/10/2021 Confirmed reviews ALL

The hotel is well located near Beverly Center. The suites are comfortable and the Hollywood Suites have a pleasant view of Hollywood Hills. The absence of in-house restaurant and room service is somewhat inconvenient, but there are good restaurants within walking distance. The most unusual feature that I have encountered was incremental credit card billing. My entire reservation was quoted at $2300, Out of that $550 was charged at a reservation time. At arrival there was a hold placed on my card in the amount of $2300 and it was explained to me that the excess amount was meant to cover incidentals. That in itself was not unusual. Two days later an additional incremental hold of $200 was placed on my card despite the fact that I did not consume any "incidentals" - there was nothing really to consume except, perhaps, the minibar that I did not use. When I inquired about additional hold, I was told that this is "how the system works". At that time there was a total of $750 held "for incidentals" on my card. That was still ok. However, one day prior to my departure, still without any additional consumption on my part, and additional hold of $100, followed by a hold of $750 was placed on my card! By now the total amount of holds "for incidentals" was $1600!!! I feel that this was excessive and unwarranted. During checkout I had to ask for multiple adjustments, like removal of someone else's car parking charges (I did not bring a car) and removal of breakfast charges on weekends that I was entitled to as a Diamond member of Accor. No sooner than I have reached airport on my way out the breakfast charges were re-imposed and I had to write to the hotel to have it removed. Otherwise it was a pleasant stay. Michael

Frustrating

Customer review rating 1.5/5

Amy Couples - 09/10/2021 Confirmed reviews ALL

After valeting our car, we were greeted by a young man who abruptly told us the computer system was down and they couldn't check us in. To quote him, "We have no idea when it's coming back." Nothing else. Basically, "Good luck but we can't help you." That's it. No solution, no empathy. I get it must have been stressful for everyone, but this was such a slap in the face. After waiting around, trying to communicate with my credit card company for a refund, my fiancé approached a different manager and pleaded for some sort of information. That person finally put us in a room. NO mention of when I'd be charged the room charges, zero clarity around anything. It was nice that someone finally helped, but at no point did it feel like the luxury experience as advertised - we were shoved in a little room to get us out of the way. No offers to make up for the inconvenience. No "Thank you for your patience." I'd called twice requesting a mini bar and our room didn't have one. I understand that this was a big upset and not anybody's fault, but no one seemed able to roll with the punches and keep the luxury experience at least partially intact for their guests - so many disgruntled people in the lobby. I can't imagine staying here again, or recommending the place to anyone else.

Good stay

Customer review rating 4.0/5

Couple A. Couples - 08/10/2021 Confirmed reviews ALL

Everyone was helpful and friendly. Decor was beautiful. Bring your vaccination card or u can’t go to their restaurants. Their pool is ran down really needs renovations and no spa as it’s shut down due to COVID . But we knew that before hand so no worries. Other wise great and accommodating sta.

Some Basics Need Attention

Customer review rating 3.5/5

Gary R. Families - 08/10/2021 Confirmed reviews ALL

Bones of the hotel are fine. Significantly reduced service levels because of COVID, generally understood. Most important issue was bedding, which was below standard. Mattress had contours indicating significant age. Less significant but noticeable, shower fittings could be updated. Ordered food from outside for delivery (no food available at the hotel Sunday eveing) and asked front desk to call when it arrived. No call received.

Great location

Customer review rating 4.5/5

Anonymous Couples - 07/10/2021 Confirmed reviews ALL

Visiting LA, easy drive from LAX, easy in/out with hotel car valet, Professional staff

Dear Julie L., Thank you for taking the time to share your comments concerning your stay in our hotel Sofitel Los Angeles at Beverly Hills. I would also like to thank you for acknowledging our service with these great scores! The team was very happy and proud to know that you enjoyed your stay with us. Please share your positive experience online by giving us a 5 star public review in one click on Trip Advisor and Google. Your public feedback will mean a world to us and will make our future guests benefit from your positive experience! I look forward to welcoming you back to Sofitel Los Angeles at Beverly Hills soon! Best regards, Emilie Inestroza Executive Assistant & Project Manager

So happy to be here!

Customer review rating 5.0/5

Darius R. Business - 06/10/2021 Confirmed reviews ALL

Customer service is beyond amazing. Probably haven’t had such an experience like this before. You guys are really on your A game and can easily put any other hotel to shame. Thank you so much for such a wonderful stay!

Dear Darius Aloysius R., Thank you for taking the time to share your comments concerning your stay in our hotel Sofitel Los Angeles at Beverly Hills. I would also like to thank you for acknowledging our service with these great scores! The team was very happy and proud to know that you enjoyed your stay with us. Please share your positive experience online by giving us a 5 star public review in one click on Trip Advisor and Google. Your public feedback will mean a world to us and will make our future guests benefit from your positive experience! I look forward to welcoming you back to Sofitel Los Angeles at Beverly Hills soon! Best regards, Emilie Inestroza Executive Assistant & Project Manager

Well located

Customer review rating 5.0/5

Mary M. Couples - 06/10/2021 Confirmed reviews ALL

The hotel is beautiful and very clean. The location is great too.

Dear Mary M., Thank you for taking the time to share your comments concerning your stay in our hotel Sofitel Los Angeles at Beverly Hills. I would also like to thank you for acknowledging our service with these great scores! The team was very happy and proud to know that you enjoyed your stay with us. Please share your positive experience online by giving us a 5 star public review in one click on Trip Advisor and Google. Your public feedback will mean a world to us and will make our future guests benefit from your positive experience! I look forward to welcoming you back to Sofitel Los Angeles at Beverly Hills soon! Best regards, Emilie Inestroza Executive Assistant & Project Manager

Perfection

Customer review rating 5.0/5

Angel D. Business - 05/10/2021 Confirmed reviews ALL

Everything was emaculant

Dear Angel D., Thank you for taking the time to share your comments concerning your stay in our hotel Sofitel Los Angeles at Beverly Hills. I would also like to thank you for acknowledging our service with these great scores! The team was very happy and proud to know that you enjoyed your stay with us. Please share your positive experience online by giving us a 5 star public review in one click on Trip Advisor and Google. Your public feedback will mean a world to us and will make our future guests benefit from your positive experience! I look forward to welcoming you back to Sofitel Los Angeles at Beverly Hills soon! Best regards, Emilie Inestroza Executive Assistant & Project Manager

Amazing staff

Customer review rating 5.0/5

Sasha Business - 05/10/2021 Confirmed reviews ALL

Deborah, your night manager, is an absolute delight. Whatever you’re paying her, triple it. She’s amazing.

Dear Sasha S., Thank you for complimenting our hotel and staff, and for acknowledging our service with these great scores and the mention of Debra! Your satisfaction is our priority, and we are very glad to know that you enjoyed your stay with us. Your warm compliments have been shared with Debra, and he has been congratulated accordingly! This made her so happy and proud! Make our future guests and Debra benefit from your positive experience! Share your comments online and mention what you loved about our service on Trip Advisor or Facebook, with mentioning Debra's name. Debra and myself are looking forward to welcoming you back to Sofitel Los Angeles At Beverly Hills very soon. Best regards, Emilie Inestroza Executive Assistant & Project Manager

Great Customer Service during Unfortunate Circumstances

Customer review rating 4.0/5

Jennifer P. Families - 05/10/2021 Confirmed reviews ALL

We arrived around 3:30pm on a Saturday when the entire computer system was down. It was a major inconvenience to our check in process and trip, but the staff handled the situation calmly and patiently. Once checked-in, we had some issues with the card keys, again unfortunate, but the staff was quick to try to make things right. My 80 year old mother got confused on the elevator and the front desk staff jumped into action to help us rescue her from her floor. Their responsiveness was truly commendable!

Dear Jennifer P., Thank you for taking the time to share your comments concerning your stay at the Sofitel Los Angeles At Beverly Hills. Excellent service is what we would like to be known for; therefore your feedback is extremely important as it helps us to improve upon our services and provide a memorable experience to our valued guests. We appreciate your understanding and patience during our system shut down. We do apologize again about the inconvenience. Our relationship with our customers is very important to us. We hope that you will grant us the opportunity to better serve you soon. Best regards, Emilie Inestroza Executive Assistant & Project Manager

Great Location, Short on Amenities

Customer review rating 3.5/5

Anonymous Couples - 04/10/2021 Confirmed reviews ALL

We were here for a few nights for a wedding. The room was comfortable and clean and the art was very cool and the staff was nice. I do wish the cafe was open later. They were open 6:30-11:30, which is weird considering checkout was noon. I can't count how many people came downstairs for coffee and found the cafe was closed. The restaurant didn't open until 5 and there was no room service, so basically you're on your own to find food and drinks for those 6 hours. Also, the pool was not heated as described and was freezing at 3pm. The location was great as the Sunday brunch was awesome, but I'd choose a hotel with more amenities next time. It wasn't the best place to post up and relax.

Dear Amanda V., Thank you for taking the time to share your comments concerning your stay at the Sofitel Los Angeles At Beverly Hills. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. I have reviewed your responses and I want to assure you that I take them very seriously. Please rest assured that they have been shared with our Executive Management team so as to improve upon the points you mentioned. In regards of your comment regarding our Food and Beverage service, we had to take the difficult decision to suspend those services during the pandemic. We do apologize about the inconvenience and are hoping to open back our restaurant and room service very soon. Our relationship with our guests is of paramount importance to us. We hope that you will grant us the opportunity to better serve you in the near future. Best regards, Emilie Inestroza Executive Assistant & Project Manager

Location , friendly staff

Customer review rating 4.5/5

Tahj W. Solo - 04/10/2021 Confirmed reviews ALL

My overall experience was great . The cleaning staff could’ve done a better job at cleaning my room .

Dear Tahj w., Thank you for taking the time to share your comments concerning your stay at the Sofitel Los Angeles At Beverly Hills. Excellent service is what we would like to be known for; therefore your feedback is extremely important as it helps us to improve upon our services and provide a memorable experience to our valued guests. I have reviewed your comments and concerns, and I can assure you that I take them very seriously. Please rest assured that we have taken the appropriate measures to address the problem with our Housekeeping team in order to prevent any future occurrence. Our relationship with our customers is very important to us. We hope that you will grant us the opportunity to better serve you soon. Best regards, Emilie Inestroza Executive Assistant & Project Manager

Pleasant stay and hotel well located

Customer review rating 3.0/5

Alejandra T. Families - 04/10/2021 Confirmed reviews ALL

Although the overall experience was good we missed the basic services in a hotel of that range as breakfast and room service.(note take away breakfast was very basic and crazy expensive). Rooms were nice and spacious and with a great view but the furniture and carpet were tired. Also I would like to mention that the rooms were certainly not designed for ladies, there was not a single mirror in the room, and not enough plugs either. Try to dry the hair or do a brushing was an impossible mission.

Dear Alejandra T. Baiges, Thank you for taking the time to share your comments concerning your stay at the Sofitel Los Angeles At Beverly Hills. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. I have reviewed your responses and I want to assure you that I take them very seriously. Please rest assured that they have been shared with our Executive Management team so as to improve upon the points you mentioned. Our relationship with our guests is of paramount importance to us. We hope that you will grant us the opportunity to better serve you in the near future. Best regards, Emilie Inestroza Executive Assistant & Project Manager

Great Location

Customer review rating 5.0/5

P. Couples - 04/10/2021 Confirmed reviews ALL

The staff was very friendly and accommodating. I had a few concerns which were immediately addressed.

Dear Celeste P., Thank you for taking the time to share your comments concerning your stay at the Sofitel Los Angeles At Beverly Hills. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. I would also like to thank you for acknowledging our service with these great scores! The team was very happy and proud to know that you enjoyed your stay with us. We are looking forward to welcoming you back to Sofitel Los Angeles At Beverly Hills very soon. Best regards, Emilie Inestroza Executive Assistant & Project Manager

Perfect

Customer review rating 5.0/5

Anonymous Business - 04/10/2021 Confirmed reviews ALL

Such amazing service from the moment I arrived. Perfect location and overall great stay.

Dear Karrie L., Thank you for taking the time to share your comments concerning your stay in our hotel Sofitel Los Angeles at Beverly Hills. I would also like to thank you for acknowledging our service with these great scores! The team was very happy and proud to know that you enjoyed your stay with us. Please share your positive experience online by giving us a 5 star public review in one click on Trip Advisor and Google. Your public feedback will mean a world to us and will make our future guests benefit from your positive experience! I look forward to welcoming you back to Sofitel Los Angeles at Beverly Hills soon! Best regards, Emilie Inestroza Executive Assistant & Project Manager

Too much noise

Customer review rating 1.5/5

Anonymous Business - 03/10/2021 Confirmed reviews ALL

Too loud. Too much noise. Smells like weed everywhere inside the hotel.

Dear Paul K., Thank you for taking the time to share your comments concerning your stay at the Sofitel Los Angeles At Beverly Hills. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. I have reviewed your responses and I want to assure you that I take them very seriously. Please rest assured that they have been shared with our Executive Management team so as to improve upon the points you mentioned. Our relationship with our guests is of paramount importance to us. We hope that you will grant us the opportunity to better serve you in the near future. Best regards, Emilie Inestroza Executive Assistant & Project Manager

Well located, friendly staff

Customer review rating 4.0/5

Ena F. Families - 03/10/2021 Confirmed reviews ALL

Originally I had booked a double bed room to stay and I was not happy with that room as it was very small and didn’t feel for star worthy! I went down to the front desk was able to upgrade to the last week and then the magic happened! My suite was beautiful my bathroom was beautiful and the size of this week was perfect! I just wish there was more time to experience the restaurant atmosphere! I attempted to go to the drag show but they were running so far behind that after a couple of hours I left and didn’t get a chance to see it ! It seems like more activities are during the week I would have loved to have had salsa lessons which I am told it’s only on Wednesdays! Other than that after I was upgraded I feel like it was everything that I expected from Hotel Sofitel! I will be staying at your Philadelphia property next week and I hope to have a pleasant experience there as well .

Dear Ena F., Thank you for taking the time to share your comments concerning your stay at the Sofitel Los Angeles At Beverly Hills. Excellent service is what we would like to be known for; therefore your feedback is extremely important as it helps us to improve upon our services and provide a memorable experience to our valued guests. I have reviewed your response, please rest assured that they have been shared with our Executive Management team so as to improve upon the points you mentioned. Our relationship with you, our guest, is of utmost importance to us, and I am very glad to know that you enjoyed your stay with us. I look forward to welcoming you back to Sofitel Los Angeles At Beverly Hills soon! Best regards, Emilie Inestroza Executive Assistant & Project Manager

Great service

Customer review rating 5.0/5

Julia Y. Couples - 02/10/2021 Confirmed reviews ALL

The staff were very polite and nice to talk to. Very helpful and great stay.

Dear Julia Y., Thank you for taking the time to share your comments concerning your stay in our hotel Sofitel Los Angeles at Beverly Hills. I would also like to thank you for acknowledging our service with these great scores! The team was very happy and proud to know that you enjoyed your stay with us. Please share your positive experience online by giving us a 5 star public review in one click on Trip Advisor and Google. Your public feedback will mean a world to us and will make our future guests benefit from your positive experience! I look forward to welcoming you back to Sofitel Los Angeles at Beverly Hills soon! Best regards, Emilie Inestroza Executive Assistant & Project Manager

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