Novotel York Centre Hotel 4 stars

Customer review rating (ALL Rating) 4.3/5 11,923 reviews

ALLSAFE approved hotel

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Novotel York Centre
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+ 18 Services

Hotel extras

  • Indoor heated pool with natural light

  • Elegant, modern restaurant, relaxed dining

  • Choice of flexible rooms for events that work

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel York Centre

Fishergate
YO10 4FD york
united kingdom

Tel: +441133969004

Fax: (+44)1904/610925

Check-in from 15h00

Check out up to 12h00

  • By plane

    LEEDS BRADFORD At 50km / 31.25 miles

  • By plane

    MANCHESTER At 136km / 85 miles

  • By plane

    SHEFFIELD AIROPRT At 93.33km / 58 miles

  • By boat

    HULL At 60km / 37.5 miles

  • By boat

    NEWCASTLE At 140.81km / 87.5 miles

  • By helicopter

    YORK RACE COURSE HELIPAD At 1.61km / 1 miles

  • By helicopter

    YORK RACECOURSE At 1.61km / 1 miles

  • By car

    A19 At 0.1km / 0.06 miles

  • By car

    A64 At 3.22km / 2 miles

  • By car

    AIM/A19 At 20km / 12.5 miles

  • By train

    LEEDS At 32.18km / 20 miles

  • By train

    YORK STATION At 1.61km / 1 miles

GPS:53.952728, -1.077586

Companies

  • HSBC 0.8 km / 0.5 mi
  • NESTLE ROWNTREE 2.0 km / 1.25 mi
  • NORWICH UNION 0.8 km / 0.5 mi
  • PORTAKABIN 4.83 km / 3.0 mi
  • SHEPHERD CONSTRUCTION 1.0 km / 0.62 mi
  • SMITH AND NEPHEW 2.0 km / 1.25 mi
  • UNIVERSITY OF YORK 2.0 km / 1.25 mi

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Wi-Fi
  • Bar
  • Meeting rooms

RESTAURANT

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting.Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel networkOur years of experience have let us build a great expertise in meetings organization.

Room descriptions and layouts

7 

meeting rooms

From 1 to 210 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

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  • Convert different units of measurement and make organising your events easier.

  • Flipchart

  • Videoconferencing

  • Audio and video equipment

  • Podium

  • Lectern

  • Day light

  • WIFI access

  • Syndicate rooms

  • Slide projector

  • Video equipment

  • Overhead projector

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Enjoy modern decor and ergonomic comfort. Queen bed, en-suite bath or shower, sofa bed, large flexible work area, complimentary WIFI access, 55'' LCD TV, hairdryer, iron, laptop safe, fridge, tea/coffee, Up to 2 adults and 2 children. Enjoy modern decor and ergonomic comfort. Queen bed, en-suite bath or shower, sofa bed, large flexible work area, complimentary WIFI access, 55'' LCD TV, hairdryer, iron, laptop safe, fridge, tea/coffee, Up to 2 adults and 1 child.

Our guest reviews for
Novotel York Centre

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

11,923 reviews

TripAdvisor Rating 4.0/5

3,422 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

enjoyable stay

Customer review rating 5.0/5

Lin Couples - 28/11/2021 Confirmed reviews ALL

comfortable room, friendly and efficient staff

Fantastic

Customer review rating 5.0/5

Bev M. Friends - 28/11/2021 Confirmed reviews ALL

Loved the new style hotel friendly staff excellent all round

On the whole a good stay

Customer review rating 4.0/5

Lincolnshire L. Couples - 28/11/2021 Confirmed reviews ALL

We were met by a very pleasant receptionist who told us our room was ready even though it was 1 hour before the check in time. I had requested a walk in shower and what we actually got was an accessible room but this was absolutely fine with a large bathroom and the toilet was in the bathroom which in the York Novotel they are usually separate (We much prefer a combined bathroom and toilet). The towels had improved since our last stay - nice and fluffy. The only downside was we were asked when we checked in if we would like the room to be serviced daily, we said yes we would but in the 3 nights we stayed the room wasn’t cleaned, bins emptied etc at all and we had to collect tea/coffees etc ourselves from reception. We have stayed at The York Novotel lots of times over the last 20 years and it isn’t a budget hotel and think for the price we paid the room should be looked after. Having said that we did enjoy our stay and will probably return when visiting York.

Dear Lincolnshire L., Thank you for your feedback and thank you for returning We are pleased that you had a nice stay with us. I think my colleague had misunderstood your request for a walk-in shower for a wet-room, so I apologise for the confusion. The room should have been cleaned as requested though, and I will pas your feedback to our Rooms Manager to address, I am sorry about this. Since your last stay, you have now become a Silver member on our ALL loyalty, and we will endeavour to recognise this loyalty on future stays with us. We look forward to welcoming you again. Kind regards, Novotel York

Good locaction and pool

Customer review rating 3.5/5

Karen Families - 28/11/2021 Confirmed reviews ALL

Pool lovely and warm and clean. Staff friendly and helpful. Breakfast choices good.

Dear Karen, Thank you for your feedback. We are pleased that you had a nice stay with us. I am sorry to hear that there was some noise disturbance. The night team will do regular floor walks to prevent this but I apologise it did not capture all. We look forward to welcoming you again. Kind regards, Novotel York

Pleasant Central Location.

Customer review rating 4.5/5

Stephen B. Couples - 28/11/2021 Confirmed reviews ALL

Easy to find and convenient accessible car parking. Scenic riverside walk to York centre and all its attractions.

Very well located, very friendly, lovely bar area with nice atmosphere.

Customer review rating 4.5/5

Amanda Families - 28/11/2021 Confirmed reviews ALL

We had a very good stay at Novotel York, the hotel was very clean, the atmosphere was friendly, the breakfast spread was very extensive and of good quality. The bar area was very welcoming. Would definitely recommend. Little suggestions for the rooms are, more hooks in the bathroom to hang your wet towels on and a dressing table with a mirror and chair to dry your hair and put your makeup on (but these are very minor points)

Not clean rooms

Customer review rating 1.5/5

Fern Families - 28/11/2021 Confirmed reviews ALL

Our room was not cleaned and the sheets not changed. The carpet had obviously not been hoovered and around the toilet not mopped. What’s worse is that the bed sheets were not changed. Initially we thought that the hair on the bed was cleaners which is fine, however getting into the bed it smelt like perfume on one half and sweat on the other and the bed sheets looked obviously slept in. We didn’t use the towels for fear of being previously used and the reception staff apologised for the sheets and changed them. We were offered 3x drink vouchers for this inconvenience. We have expectations when you pay for a room that it will be clean with fresh sheets as that is the service you are paying, especially the prices you pay for this hotel. Staff and restaurant were the only saving grace, staff were friendly and we would happily eat at the restaurant without staying at the hotel in the future. We had our month old baby with us and not once were we offered another room or any compensation for this.

Well located

Customer review rating 2.5/5

Lorraine Couples - 27/11/2021 Confirmed reviews ALL

If honest, just ok! Been several times over last 4 years and for the price seemed tired.

Dear Lorraine, Thank you for taking the time to share your feedback and thank you for returning. We had a bedroom refurbishment in 2018 and the rest of the hotel in 2019, but appreciate if you feel it is not as new as recently opened places. The loyalty programme currently gives you an automatic 10% discount on the published selling room rates. Thank you for staying with us and we hope to welcome you back to our hotel very soon. Sincerely, Novotel York

Excellent location, great price, good facilities

Customer review rating 5.0/5

Ann H. Friends - 27/11/2021 Confirmed reviews ALL

Perfect location for a short break in York. Lovely touch with fridge in room.

Dear Ann, Thank you for your feedback. We are pleased that you had a nice stay with us. We look forward to welcoming you again. Kind regards, Novotel York

We had a very happy holiday

Customer review rating 4.0/5

Romilly M. J. Couples - 27/11/2021 Confirmed reviews ALL

We loved the environment of the hotel, appreciated the prompt and courteous response to our enquiries by staff and above all I was impressed by the happy atmosphere of the team who clearly liked working together.

Varied attitudes, good stay, cleaning detail

Customer review rating 4.0/5

Rhian W. Couples - 27/11/2021 Confirmed reviews ALL

The hotel and room was lovely, and the day time front desk staff were always more then happy to help however just a few tweaks and I wouldn’t have any complaints.

Dear Rhian, We very much appreciate your comments regarding your stay at the Novotel York Centre. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. I am particularly grateful about your feedback and comments on how we could make things better with just a little effort and I have shared your comments with our managers. Thank you for your kind feedback, and we hope to see you again soon. Sincerely, Novotel York Centre

Dirty carpets

Customer review rating 3.0/5

Scott W. Business - 27/11/2021 Confirmed reviews ALL

Nice hotel but could have been cleaner

Could have been warmer!

Customer review rating 3.0/5

Simon Couples - 27/11/2021 Confirmed reviews ALL

Interesting stay with the hotel heavily populated with snooker players. Ominous start with Matthew Selt complaining after leaving his snooker cue in the room after checking out. Joe Perry queue jumped but was quickly informed to get in line behind. I thought the checking in on laptops, pen and paper was a nod to how we used to manage. We quickly checked in and dropped our bags and went out for the day in York. After a great day in York we returned to the hotel to find our room was cold. #329 was the room and it’s on the end, this could be the reason why it was cold. The WhatsApp number worked and somebody attended to show us the thermostat on the wall. It maxed out at 25 degrees. We were told it was because we had the fan on A for automatic. The largest fan icon was selected, we were cold but appeased after being told it would warm up after 20mins. The superior queen bed was two single beds pushed together. I stood on the end of the bed to see if I could feel the warm air coming through. I could but it was being beating by the cooler jet of air. We waited for a good hour before asking for assistance and a blanket. Lisa the Manager attended and she has had a very thin micro fleece blanket that was welcomed. I did complain about the heating, the two single beds pushed together and the duvet quality not being thick enough. Instead of solving the problem Lisa offered a refund, we refused as we only wanted a warm room. Another duvet or a heater would have been a better option. Obviously this took a shine off the stay and we emptied all our clothes and jackets on the bed to give us the heat we required to have a comfortable nights sleep. Complementary hot chocolates didn’t cut it. It was a two night stay so we decided to leave one of the key cards in the slot to keep the heat in the room during our second day in the great City of York. We returned to the room and it was ok for the second night and we enjoyed the second night far more than we endured the first night. The facilities were good and the breakfast was 10/10. We felt safe but questioned wether we would stay at Novotel again after not being looked after on the first night. I wished we had taken the offer of the refund now, we’ll certainly for that first night. If you want to facilitate this it was £96.30 the cost per night.

Excellent location easy to get to.

Customer review rating 5.0/5

Paul H. Families - 27/11/2021 Confirmed reviews ALL

Very helpful, friendly staff. COVID compliant which is more than I can say for most of the guests. They weren’t breaking the rules but weren’t following guidance. Not the hotels fault.

Great hotel. Friendly, helpful staff. Good location. Would definitely stay again.

Customer review rating 5.0/5

Jonathan Families - 27/11/2021 Confirmed reviews ALL

Pleasant stay Lovely spacious room Friendly helpful staff Good location Really comfy bed Lovely shower Nothing to not like.

Dear Jonathan, We very much appreciate your comments regarding your stay at the Novotel York Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel York

Friendly and helpful staff

Customer review rating 4.0/5

Don S. Couples - 26/11/2021 Confirmed reviews ALL

Stayed 2?nights. Location is alright. Rooms basic but clean and comfortable. Good choice at breakfast. The staff were very good

Disappointing

Customer review rating 2.0/5

Kim P. Families - 26/11/2021 Confirmed reviews ALL

Air con in room not working ,maintenance came fiddled with it and said it was ok.while he was in the room we said its still not working ,he said he would check the main board.nothing more was done .The extractor fan in the toilet was also not working. We had to have the window open all of the time as the room was so hot as we where in room 222 we where above the outside smoking area so had the sound of people talking at all times of day and night we also had a dog barking when it was taken from the hotel at 11pm ,1am and during the evening this not only disturbed us but also my parents in the room next door . All of 5his was reported to reception on several occasions. So overall are stay with you was some what disappointing.

Great hotel lovely staff

Customer review rating 4.5/5

Rob Couples - 26/11/2021 Confirmed reviews ALL

Everything spot on except only one large towel in room (I know this would have been sorted if we asked). Staff were super friendly and helpful, room was great.

excellent stay

TripAdvisor rating 5.0/5

francis d 19/11/2021 TripAdvisor review

Just an overnight stay but very enjoyable .Room was comfortable clean and well equipped .Dinner was very nice and well presented. Lovely walk into city but a good bus service as well.All in all an enjoyable short break

Lovely stay

TripAdvisor rating 4.0/5

lisahands2020 17/11/2021 TripAdvisor review

We had a lovely 2 night stay at this hotel. Hotel was well located, rooms were nice, lovely bar area with very friendly attentive staff. Breakfast was very good. The only disappointment was we upgraded to the deluxe superior room which compared to the standard rooms we usually have with Novotel was not at all worth the extra money. The room description is misleading, especially the "mini bar" which was actually 2 bottles of water for the 2 night stay.

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