Novotel York Centre Hotel 4 stars

Comfortable stay with clearly signposted Covid19 guides. The room was clean and comfortable - can't comment on the meals as we didn't eat at the hotel, preferring to eat out as there are lots of cafes/restaurants that cater for all tastes/costs. Thought the hotel parking was pricey at £13.50/night though TBH we didn't look into alternatives - no doubt there are cheaper options; we preferred the convenience of being parked adjacent to the hotel.

Stayed for two nights to explore York with partner.

We felt that hotel staff approached the current situation entirely appropriately and we felt as safe as one can, in current climate. All staff helpful, and very much available, and working efficiently during the restrictions.

Very clean and comfortable hotel. Looks like it has been very recently refurbished as the ceiling was missing in the reception but i did not notice until the second day so not a problem as the rooms were very clean and modern. I would be happy to go there again.

Me and a colleague stayed at the Complex for 2 whole weeks on training courses for work, from the time we arrived to when we left the staff were there to meet any needs we had. It was hard being away from home and family for the 2 weeks but they made it feel comfortable and extremely welcoming, Kai the hotel manager was great, as was Connor and Especially Jennifer, I cant thank them enough hot there hospitality and professionalism. Cheers guys.

Great stay during these unprecedented times! The hotel was lovely, staff absolutely brilliant and we felt covid safe the whole time.

Hotel in great location. Easy access to city centre by foot. Car parking on site. Rooms spacious, comfortable and clean - good Covid précautions in place. Bar and lounge area exceptionally nice! Stylish and comfortable and relaxing. Food in restaurant not good at all - but it is a Novotel even if the fancy setting makes you forget that! Pool nice and good that you have to book slot ( tiles need thorough clean).

Good location with a lovely walk along the river to the city. Comfortable room (with an upgrade). Breakfast was well organised and generous.

lovely hotel friendly staff

The room wasn't sparkling clean, and at this point in time it absolutely should be. While it was superficially fine, lower areas such as the lower part of the bedside table had drink stains on. I've stayed in a dozen or so hotels since lockdown, and I've used my own disinfecting wipes for touch points and surfaces in all; this was the only room where a wipe has come back dirty (I have a photo should you wish to see). Also I appreciate being given a COVID information sheet, but the sheet dated June 2020 has outdated and now wrong (and potentially dangerous) information on. Specifically "4 - When is a person contagious?" (should say from two days before symptoms) and "6 - How do we protect ourselves?" (should NOT be telling non-sick people not to wear a mask!). Guidance on mask wearing and infectious period needs to be updated. I'm involved in public health and I'm happy for you to email me to discuss further if this isn't clear enough. Otherwise: shower fantastic, appreciate being able to open the window, bed comfortable, parking easy, check-in fine (though had to specifically go back to reception to request my welcome drink voucher as was not given at check-in). Welcome drink, when got it, was good (though we had it in our room to avoid the busy bar area). Bar area seemed smart. Stairs smelt very smoky (is there a smoking area at the bottom?)

Hotel lacks cleaning service as on our arrival to our room foind out room was not cleaned properly, hairs was on bathroom wall bathroom door was full of dust it seems not be cleaned for days . Which I was disappointed for 4 star hotel specially during these difficult time which hotel should take care more on clearness as I contacted manager he was very helpful and arranged our room to be cleaned again . Another issue was with bathroom sink when tap was running you get horrible smile coming out off sink I kept door closed during night .you could try yourself it was room 205 ..the other things is your hotel was good just cleaning you should look at .

The hotel was in a very good location and only a short walk to the city centre and all sightseeing activities. Tha hotel was very clean and modern and staff were very helpful and couldn’t do enough for us. The swimming pool area was very clean and easy to book a slot at short notice however maybe slots could be increased from half an hour to an hour as there were many times that no one was in after us but we still had to leave after half an hour despite the pool being empty, but loved our stay and would definitely stay there again any day of the week!

Great stay.

Everything was fine just one thing to mention the drinks cooler wasn’t working but otherwise we were very satisfied

We stayed with yourselves in a family suite. The room was well presented and clean. The travel cot we requested however was rather dirty. Then espresso machine didn’t have any capsules and when we called down the hotel informed us the didn’t have any.