Novotel York Centre Hotel 4 stars

Customer review rating 4.3/5 10,464 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Novotel York Centre
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+ 22 Services

Hotel extras

  • Indoor heated pool with natural light

  • Elegant, modern restaurant, relaxed dining

  • Choice of flexible rooms for events that work

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Manual temperature control
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • PorterPaying
Leisure and activities
  • Indoor heated pool
  • Boat excursions (Nearby)
  • Bike rack facilities
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
Information message

Hotel location

Novotel York Centre

Fishergate
YO10 4FD
york
united kingdom

Tel: +441133969004

Fax: (+44)1904/610925

Check-in from 14h00

Check out up to 12h00

  • By plane

    LEEDS BRADFORD At 50km / 31.25 miles

  • By plane

    MANCHESTER At 136km / 85 miles

  • By plane

    SHEFFIELD AIROPRT At 93.33km / 58 miles

  • By boat

    HULL At 60km / 37.5 miles

  • By boat

    NEWCASTLE At 140.81km / 87.5 miles

  • By helicopter

    YORK RACE COURSE HELIPAD At 1.61km / 1 miles

  • By helicopter

    YORK RACECOURSE At 1.61km / 1 miles

  • By car

    A19 At 0.1km / 0.06 miles

  • By car

    A64 At 3.22km / 2 miles

  • By car

    AIM/A19 At 20km / 12.5 miles

  • By train

    LEEDS At 32.18km / 20 miles

  • By train

    YORK STATION At 1.61km / 1 miles

GPS :53.952728, -1.077586

Companies

  • HSBC 0.8 km / 0.5 mi
  • NESTLE ROWNTREE 2.0 km / 1.25 mi
  • NORWICH UNION 0.8 km / 0.5 mi
  • PORTAKABIN 4.83 km / 3.0 mi
  • SHEPHERD CONSTRUCTION 1.0 km / 0.62 mi
  • SMITH AND NEPHEW 2.0 km / 1.25 mi
  • UNIVERSITY OF YORK 2.0 km / 1.25 mi
Companies

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel networkOur years of experience have let us build a great expertise in meetings organization.

meeting rooms

From 1 to 210 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

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  • Convert different units of measurement and make organising your events easier.

General equipment

  • Flipchart

  • Videoconferencing

  • Audio and video equipment

  • Podium

  • Lectern

  • Day light

  • WIFI access

  • Syndicate rooms

  • Slide projector

  • Video equipment

  • Overhead projector

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Enjoy modern decor and ergonomic comfort. Queen bed, en-suite bath or shower, sofa bed, large flexible work area, complimentary WIFI access, 55'' LCD TV, hairdryer, iron, laptop safe, fridge, tea/coffee, Up to 2 adults and 2 children. Enjoy modern decor and ergonomic comfort. Queen bed, en-suite bath or shower, sofa bed, large flexible work area, complimentary WIFI access, 55'' LCD TV, hairdryer, iron, laptop safe, fridge, tea/coffee, Up to 2 adults and 1 child.

Superior room with 1 queen size bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering

Superior room with 1 queen size bed and a sofa

  • Max. number of persons: 3
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering

Family Room with 1 queen size bed and 1 convertible double sofa

  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering

Superior room with 2 single beds and 1 sofa

Accessible room
  • Max. number of persons: 3
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering

Executive room with 1 queen size bed and 1 single sofa

  • Max. number of persons: 3
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering

Deluxe Executive with 1 queen size bed and 1 single sofa

  • Max. number of persons: 3
Rooms

Our restaurants and bars

RESTAURANT

Type of cuisine: International

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting.Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Menu (PDF)

Lunch

12:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 20:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Non contractual photo

Absorb the lively atmosphere at Novotel. In stylish surroundings, choose from an array of beers, wines and cocktails served by our fun and friendly staff. Our buzzing bar offers the perfect place to enjoy an evening's entertainment or relax and unwind.

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Novotel York Centre

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

10,464 reviews

tripadvisor

TripAdvisor Rating 4.0/5

3,267 reviews

Customer review rating 4.3/5

Brian Couples - 23/09/2020 Confirmed reviews ALL

Very clean well up with government requirements friendly staff

Clean comfortable stay

Customer review rating 4.3/5

Emma Couples - 23/09/2020 Confirmed reviews ALL

Great location, 10 min walk into the centre. Paid parking on-site. There were great Covid measures in place, lots of hand sanitiser, good direction, clear instructions. All staff were welcoming and friendly. Our room was clean and comfortable. Some attention to detail was needed though. One of the wall sockets was loose and need tightening up. My main niggle was the disposable cups & glasses instead of proper cups and glasses in the rooms. I understand that this would be to do with Covid but surely clean non disposable drinking utensils would be just as hygienic. Luckily we had brought our own travel mugs so were able to use them in the room alongside our own non plastic teabags.

Nice hotel, dirty room.

Customer review rating 4.3/5

Lauren Couples - 23/09/2020 Confirmed reviews ALL

The stay was lovely and at first glance the room was good, but, on closer inspection it was rather dirty. There was dust on the kettle, blonde hair under the fresh upside down placed cup (neither myself or my partner are blonde) big stains on sofa pillow, large clump of hair in the w/c, stain on towel, ironing board and iron very dirty and dirt marks on the tv remote. Even without covid 19 I would've expected a cleaner room.

Good location, clean and friendly

Customer review rating 4.3/5

Lynsey Couples - 22/09/2020 Confirmed reviews ALL

Stayed a few weeks ago as a family fantastic hotel very clean, friendly good location booked again while there and have just returned form a 2 night break child free love the walk along the river to the centre hotel staff very accommodating

Good stay great location

Customer review rating 4.3/5

Pete S. Couples - 22/09/2020 Confirmed reviews ALL

room was lovely, covid one way system confusing at check-in area

Conveniently located to York centre

Customer review rating 4.3/5

Dee D. Families - 22/09/2020 Confirmed reviews ALL

Comfortable stay with clearly signposted Covid19 guides. The room was clean and comfortable - can't comment on the meals as we didn't eat at the hotel, preferring to eat out as there are lots of cafes/restaurants that cater for all tastes/costs. Thought the hotel parking was pricey at £13.50/night though TBH we didn't look into alternatives - no doubt there are cheaper options; we preferred the convenience of being parked adjacent to the hotel.

Good location and nice and clean hotel

Customer review rating 4.3/5

Rob Couples - 21/09/2020 Confirmed reviews ALL

Stayed for two nights to explore York with partner.

Enjoyable stay

Customer review rating 4.3/5

Anonymous Couples - 20/09/2020 Confirmed reviews ALL

We felt that hotel staff approached the current situation entirely appropriately and we felt as safe as one can, in current climate. All staff helpful, and very much available, and working efficiently during the restrictions.

well located

Customer review rating 4.3/5

Gwenda Couples - 19/09/2020 Confirmed reviews ALL

Very clean and comfortable hotel. Looks like it has been very recently refurbished as the ceiling was missing in the reception but i did not notice until the second day so not a problem as the rooms were very clean and modern. I would be happy to go there again.

Fantastic they couldn’t do enough for us

Customer review rating 4.3/5

Gary M. Business - 19/09/2020 Confirmed reviews ALL

Me and a colleague stayed at the Complex for 2 whole weeks on training courses for work, from the time we arrived to when we left the staff were there to meet any needs we had. It was hard being away from home and family for the 2 weeks but they made it feel comfortable and extremely welcoming, Kai the hotel manager was great, as was Connor and Especially Jennifer, I cant thank them enough hot there hospitality and professionalism. Cheers guys.

Dear Mr M., We very much appreciate your kind review of your stay at Novotel York Centre. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind review,which i will share with the team We hope to see you again soon for another magnifique journey with us. Kind regards Peter Steadman Reception Manager

Great stay

Customer review rating 4.3/5

Sharon Families - 19/09/2020 Confirmed reviews ALL

Great stay during these unprecedented times! The hotel was lovely, staff absolutely brilliant and we felt covid safe the whole time.

Dear SHARON A., We very much appreciate your comments regarding your stay at the Novotel York Centre. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Peter Steadman Reception Manager

Very impressed - not your average Novotel

Customer review rating 4.3/5

Elizabeth Families - 19/09/2020 Confirmed reviews ALL

Hotel in great location. Easy access to city centre by foot. Car parking on site. Rooms spacious, comfortable and clean - good Covid précautions in place. Bar and lounge area exceptionally nice! Stylish and comfortable and relaxing. Food in restaurant not good at all - but it is a Novotel even if the fancy setting makes you forget that! Pool nice and good that you have to book slot ( tiles need thorough clean).

Comfortable stay. GooExcellent location

Customer review rating 4.3/5

Anonymous Couples - 18/09/2020 Confirmed reviews ALL

Good location with a lovely walk along the river to the city. Comfortable room (with an upgrade). Breakfast was well organised and generous.

Well located enjoyed the stay

Customer review rating 4.3/5

Ian S. Couples - 17/09/2020 Confirmed reviews ALL

lovely hotel friendly staff

Making and effort but more work needed re COVID

Customer review rating 4.3/5

Ih Couples - 17/09/2020 Confirmed reviews ALL

The room wasn't sparkling clean, and at this point in time it absolutely should be. While it was superficially fine, lower areas such as the lower part of the bedside table had drink stains on. I've stayed in a dozen or so hotels since lockdown, and I've used my own disinfecting wipes for touch points and surfaces in all; this was the only room where a wipe has come back dirty (I have a photo should you wish to see). Also I appreciate being given a COVID information sheet, but the sheet dated June 2020 has outdated and now wrong (and potentially dangerous) information on. Specifically "4 - When is a person contagious?" (should say from two days before symptoms) and "6 - How do we protect ourselves?" (should NOT be telling non-sick people not to wear a mask!). Guidance on mask wearing and infectious period needs to be updated. I'm involved in public health and I'm happy for you to email me to discuss further if this isn't clear enough. Otherwise: shower fantastic, appreciate being able to open the window, bed comfortable, parking easy, check-in fine (though had to specifically go back to reception to request my welcome drink voucher as was not given at check-in). Welcome drink, when got it, was good (though we had it in our room to avoid the busy bar area). Bar area seemed smart. Stairs smelt very smoky (is there a smoking area at the bottom?)

Dear Mr H., Thank you for taking the time to tell us about your experience with us at Novotel York Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer especial so during these challenging times; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems you encountered including a review into the paperwork you were issued with during you stay We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly on 01…60 if you wish to discuss this matter in further details. Kind regards, Peter Steadman Reception Manager

Good location

Customer review rating 4.3/5

R. J. Couples - 16/09/2020 Confirmed reviews ALL

Hotel lacks cleaning service as on our arrival to our room foind out room was not cleaned properly, hairs was on bathroom wall bathroom door was full of dust it seems not be cleaned for days . Which I was disappointed for 4 star hotel specially during these difficult time which hotel should take care more on clearness as I contacted manager he was very helpful and arranged our room to be cleaned again . Another issue was with bathroom sink when tap was running you get horrible smile coming out off sink I kept door closed during night .you could try yourself it was room 205 ..the other things is your hotel was good just cleaning you should look at .

Dear j. , Thank you for taking the time to tell us about your experience at the Novotel York Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems you experienced during your stay to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards , Peter Steadman Reception Manager

Well located and helpful staff

Customer review rating 4.3/5

Roberts Couples - 15/09/2020 Confirmed reviews ALL

The hotel was in a very good location and only a short walk to the city centre and all sightseeing activities. Tha hotel was very clean and modern and staff were very helpful and couldn’t do enough for us. The swimming pool area was very clean and easy to book a slot at short notice however maybe slots could be increased from half an hour to an hour as there were many times that no one was in after us but we still had to leave after half an hour despite the pool being empty, but loved our stay and would definitely stay there again any day of the week!

Dear LOIS J., We very much appreciate your comments regarding your stay at the Novotel York Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cristina Bucovanu I Front Office Supervisor I Novotel York Centre I Fishergate | York I YO10 4FD +4…60 | H0… I www.novotel.com

Great location just a short walk into city centre.

Customer review rating 4.3/5

Michelle S. Friends - 14/09/2020 Confirmed reviews ALL

Great stay.

Dear MICHELLE S., We very much appreciate your comments regarding your stay at the Novotel York Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Crisitina Bucovanu I Front Office Supervisor I Novotel York Centre I Fishergate | York I YO10 4FD +4…60 | H0… I www.novotel.com

Good service and comfortable and clean room

Customer review rating 4.3/5

Kat Families - 14/09/2020 Confirmed reviews ALL

Everything was fine just one thing to mention the drinks cooler wasn’t working but otherwise we were very satisfied

Dear RANONG S., We very much appreciate your comments regarding your stay at the Novotel York Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cristina Bucovanu I Front Office Supervisor I Novotel York Centre I Fishergate | York I YO10 4FD +4…60 | H0… I www.novotel.com

Acceptable.

Customer review rating 4.3/5

Bella Families - 13/09/2020 Confirmed reviews ALL

We stayed with yourselves in a family suite. The room was well presented and clean. The travel cot we requested however was rather dirty. Then espresso machine didn’t have any capsules and when we called down the hotel informed us the didn’t have any.

Dear ROSE W., Thank you for taking the time to tell us about your experience at the Novotel York Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems you experienced to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards Peter Steadman Reception Manager

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