Novotel York Centre Hotel 4 stars

Customer review rating 4.3/5 10,677 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Novotel York Centre
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+ 23 Services

Hotel extras

  • Indoor heated pool with natural light

  • Elegant, modern restaurant, relaxed dining

  • Choice of flexible rooms for events that work

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Manual temperature control
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • PorterPaying
Leisure and activities
  • Indoor heated pool
  • Boat excursions (Nearby)
  • Bike rack facilities
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
Information message

Hotel location

Novotel York Centre

Fishergate
YO10 4FD
york
united kingdom

Tel: +441133969004

Fax: (+44)1904/610925

Check-in from 14h00

Check out up to 12h00

  • By plane

    LEEDS BRADFORD At 50km / 31.25 miles

  • By plane

    MANCHESTER At 136km / 85 miles

  • By plane

    SHEFFIELD AIROPRT At 93.33km / 58 miles

  • By boat

    HULL At 60km / 37.5 miles

  • By boat

    NEWCASTLE At 140.81km / 87.5 miles

  • By helicopter

    YORK RACE COURSE HELIPAD At 1.61km / 1 miles

  • By helicopter

    YORK RACECOURSE At 1.61km / 1 miles

  • By car

    A19 At 0.1km / 0.06 miles

  • By car

    A64 At 3.22km / 2 miles

  • By car

    AIM/A19 At 20km / 12.5 miles

  • By train

    LEEDS At 32.18km / 20 miles

  • By train

    YORK STATION At 1.61km / 1 miles

GPS :53.952728, -1.077586

Companies

  • HSBC 0.8 km / 0.5 mi
  • NESTLE ROWNTREE 2.0 km / 1.25 mi
  • NORWICH UNION 0.8 km / 0.5 mi
  • PORTAKABIN 4.83 km / 3.0 mi
  • SHEPHERD CONSTRUCTION 1.0 km / 0.62 mi
  • SMITH AND NEPHEW 2.0 km / 1.25 mi
  • UNIVERSITY OF YORK 2.0 km / 1.25 mi
Companies

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel networkOur years of experience have let us build a great expertise in meetings organization.

Room descriptions and layouts

meeting rooms

From 1 to 210 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

General equipment

  • Flipchart

  • Videoconferencing

  • Audio and video equipment

  • Podium

  • Lectern

  • Day light

  • WIFI access

  • Syndicate rooms

  • Slide projector

  • Video equipment

  • Overhead projector

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Enjoy modern decor and ergonomic comfort. Queen bed, en-suite bath or shower, sofa bed, large flexible work area, complimentary WIFI access, 55'' LCD TV, hairdryer, iron, laptop safe, fridge, tea/coffee, Up to 2 adults and 2 children. Enjoy modern decor and ergonomic comfort. Queen bed, en-suite bath or shower, sofa bed, large flexible work area, complimentary WIFI access, 55'' LCD TV, hairdryer, iron, laptop safe, fridge, tea/coffee, Up to 2 adults and 1 child.

Superior room with 1 queen size bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering

Superior room with 1 queen size bed and a sofa

  • Max. number of persons: 3
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering

Family Room with 1 queen size bed and 1 convertible double sofa

  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering

Superior room with 2 single beds and 1 sofa

Accessible room
  • Max. number of persons: 3
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering

Executive room with 1 queen size bed and 1 single sofa

  • Max. number of persons: 3
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering

Deluxe Executive with 1 queen size bed and 1 single sofa

  • Max. number of persons: 3
Rooms

Our restaurants and bars

RESTAURANT

Type of cuisine: International

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting.Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Menu (PDF)

Lunch

12:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 20:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Non contractual photo

Absorb the lively atmosphere at Novotel. In stylish surroundings, choose from an array of beers, wines and cocktails served by our fun and friendly staff. Our buzzing bar offers the perfect place to enjoy an evening's entertainment or relax and unwind.

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Novotel York Centre

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

10,677 reviews

tripadvisor

TripAdvisor Rating 4.0/5

3,299 reviews

Fantastic hotel with accommodating staff all round

Customer review rating 4.3/5

Ian G. Business - 13/01/2021 Confirmed reviews ALL

Fantastic stay as always. Perfect service

Nice hotel, good stay

Customer review rating 4.3/5

Damon H. Families - 05/01/2021 Confirmed reviews ALL

Everything with the room and service was spot on, the only flaw as I would have is that we stayed in the junior suite which was a great room, however, there was no actual dressing table with a mirror in front of it, we had to use a bedside table with a mirror near it.the only other issue may it be a small one was as we was with children the tv did not even have cbeebies or a children’s based channel to watch on both the huge tv’s. otherwise all was well.

Great location, a great Novotel

Customer review rating 4.3/5

Gary O. Families - 04/01/2021 Confirmed reviews ALL

Perfect for a family stay in York. Lovely pool. The usual high standard at breakfast. Typical well appointed room with the trademark bathroom fittings. Can't go wrong here.

Dear Gary, Thank you very much for your comments regarding your stay at the Novotel York Centre. I remember You and Your family, that was a pleasure to check you in! I am so glad you enjoyed stay with us and I hope you had nice swimming session in our pool. I am looking forward to welcoming You and Your lovely family in our hotel again! Sincerely, Magdalena I Novotel York Centre I Fishergate | York I YO10 4FD +4…60 | H0… I www.novotel.com

Christmas getaway

TripAdvisor rating 4.0/5

damonhughes85 03/01/2021 TripAdvisor review

Everything with the room and service was spot on, the only flaw as I would have is that we stayed in the junior suite which was a great room, however, there was no actual dressing table with a mirror in front of it, we had to use a bedside table with a mirror near it.the only other issue may it be a small one was as we was with children the tv did not even have cbeebies or a children’s based channel to watch on both the huge tv’s. otherwise all was well.

Friendly atmosphere

Customer review rating 4.3/5

Lydia Couples - 02/01/2021 Confirmed reviews ALL

We only stayed for one night and unfortunately York went from tier 2 to tier 3 on the night of our stay. This was problematic but the hotel reassured us that we could complete our stay aswell as having breakfast in our rooms via room service as there was no other way to go out for food. The room was pleasant and the staff were all helpful and welcoming. I will be coming back!

Very good location

Customer review rating 4.3/5

Julian D. Couples - 02/01/2021 Confirmed reviews ALL

Stayed over Christmas 2020 room very clean and comfortable. Staff very kind. Covid precautions very clear and sensible.

Dear Julian, Thank you very much for your comments regarding your stay at the Novotel York Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will make them very happy! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Magdalena I Novotel York Centre I Fishergate | York I YO10 4FD +4…60 | H0… I www.novotel.com

Rude staff

Customer review rating 4.3/5

Jason S. Families - 02/01/2021 Confirmed reviews ALL

Being a Accor Diamond member, I paid for our 2 rooms with points leaving a small residual balance of £64.50. This was reflected in my confirmation. When I came to check out, the lady at reception handed me a bill with almost 3 times this amount on. I even showed her my confirmation showing the £64.50. She then proceeded to get another male member of staff, who proceeded to tell me I had to pay the higher amount. He was very rude and was dismissive in front of a number of other guests, even after I showed him my confirmation which clearly showed I had used 12,000 points. It was extremely embarrassing. Thankfully a manager was sitting having a coffee and overheard the commotion. He got up and told the rude man that I was correct and instructed him to charge me the correct amount of £64.50. Whilst the manager was very pleasant and professional, the other two I have mentioned were polar opposites. In fact, they are the most appalling I have encountered in a hotel for many years. Being a Diamond member, you will appreciate that I spend a lot of time in hotels. This whole experience made it very unlikely that I would return to the property in York again.

Dear Mr S., Thank you for taking the time to tell us about your experience at the Novotel York Centre. I am sorry that your experience at departure did not meet your expectations; please allow me to express my sincerest apologies. It was a billing information mistake rather than any attempt to be rude from one of our staff. I can see that Management team have already been informed on the day to prevent reoccurrence. We appreciate you are sharing your concerns, and it is our hope that the rest of your stay was fine and you will give us the opportunity to better serve you in the near future. Thanks for your loyalty Mr S. and wish you a fantastic 2021! Kind Regards, Simone Natali Tanci Rooms Division Manager Novotel York Centre

Well located

Customer review rating 4.3/5

Rachel Families - 30/12/2020 Confirmed reviews ALL

Fantastic stay last minute lovely breakfast

Lovely stay over Xmas

Customer review rating 4.3/5

Suzanne C. Couples - 28/12/2020 Confirmed reviews ALL

Staff particularly in hospitality could not do enough for you, very speedy and professional service

Dear Suzanne, We very much appreciate your comments regarding your stay at the Novotel York Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Simone Natali Tanci Rooms Divisions Manager Novotel York Centre

Good Stay

Customer review rating 4.3/5

Mel Families - 28/12/2020 Confirmed reviews ALL

Friendly staff - You made our Xmas so much better enjoyed food - the jnr suite is awesome clean loved it. One prob kindly twist the breakfast - disposable cups cutlery plus the way of serving breakfast didn’t go well with me. I kno it’s because of covid but try use normal utensils - dishwashers does kill germs -

Good COVID control

Customer review rating 4.3/5

Paul Couples - 28/12/2020 Confirmed reviews ALL

Felt safe throughout. Nice hotel with friendly staff. Good breakfast and also picked up drinks from the bar to take to our room. All well organised. Paper cups rather than any crockery - possibly sensible solution but disappointing. Would certainly stay again.

Customer review rating 4.3/5

Anonymous Families - 27/12/2020 Confirmed reviews ALL

The evening waiter was rude and not hospitable. Appreciate it Xmas day but bad attitude all round. Embarrassed a part of our company in the restaurant and was unhelpful over the bill discrepancy.

Dear Jessica, Thank you for taking the time to tell us about your experience at the Novotel York Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I will be grateful to know and understand what actually happened and who you encountered at the hotel/restaurant so we can investigate and address your concerns. Thank you for your compliments to the staff in the bar. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kai h0…

Lovely stay

Customer review rating 4.3/5

Tracey Couples - 27/12/2020 Confirmed reviews ALL

We stayed at Novotel for 2 nights at very short notice and we were very pleased we chose the Novotel. The room was lovely, well appointed and very clean. We used the bar area a number of times and it felt very safe with lots of hand sanitizer and plenty of room between tables, it was a lovely place to sit and have a bite to eat and a drink and watch the world go by. We would definitely stay at the hotel on another visit to York.

Brilliant stay!

Customer review rating 4.3/5

Jas Friends - 26/12/2020 Confirmed reviews ALL

Everyone was so, so friendly. Nothing was too much trouble. Very welcoming. Everything was very clean. It was wonderful to be able to bring our dog! Very animal friendly. I’ll definitely be using these hotels in future.

Fantastic Stay Simoly Perfect

Customer review rating 4.3/5

Stace &. S. Couples - 26/12/2020 Confirmed reviews ALL

We stayed for our 10th Wedding Anniversary it was great to visit after 10 years :) Our Entire experience was Excellent The hotel staff were amazing, the food great, the room fabulous We received a room Upgrade & a lovely gift from Hotel for our stay - totally gobsmacked absolutely a wonderful surprise. The Hotel Manager came over & wished us Happy Anniversary & thanked us for coming back - our experience was perfect from start to finish Thank you so much from the bottom of our hearts for an truly amazing Anniversary! Would be great to go back again :)

Excellent visit

Customer review rating 4.3/5

Adam H. Couples - 24/12/2020 Confirmed reviews ALL

Cannot fault our stay, breakfast was very good and the hotel is in a great location.

Dear Adam, We very much appreciate your comments regarding your stay at the Novotel York Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Simone Natali Tanci Rooms Division Manager Novotel York Centre

Absolutely faultless service

Customer review rating 4.3/5

Frankie Families - 24/12/2020 Confirmed reviews ALL

The staff are wonderful,attentive, helpful and friendly. The service is excellent.

Dear Frank, We very much appreciate your comments regarding your stay at the Novotel York Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Simone Natali Tanci Rooms Division Manager Novotel York Centre

Cosy hotel,and near centre.

Customer review rating 4.3/5

Colin G. Families - 23/12/2020 Confirmed reviews ALL

Bar and food service were spot on.Perhaps a little more attention could be placed on tidying the riverside patio area ,and car park area.But I would recommend the York Novotel.

Nice hotel

Customer review rating 4.3/5

Craig Couples - 22/12/2020 Confirmed reviews ALL

Hotel very nice. Large room cofy bed. Restaurant and bar very expensive and also a £3 charge for table service o every order which i thought was discusting. I f it wasnt for this charge we would of spent more time in the hotel. But instead went out to spend our money

Dear Craig, We very much appreciate your comments regarding your stay at the Novotel York Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I think there must be some confusion with the service and charges. We charge £3 tray charge. This is for when you order room service delivered to your room. It will certainly not make any sense for us to charge guests sitting in our bar/restaurant additionally to bring them a drink/food. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kai

Lovely stay

Customer review rating 4.3/5

Macy L. Couples - 21/12/2020 Confirmed reviews ALL

Staff were brilliant, loved the whats app messaging service, and an all round comfy and safe stay

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