Hotel - Mercure Pau Palais des Sports Hotel
Mercure Hotel Mercure Hotel

Mercure Pau Palais des Sports Hotel

4.0/5 66 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
    • Internet access via Fiber Optics
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre  (Nearby)
  • Golf course 18 holes  (Nearby)
  • Beach and water sports  (Nearby)
    • Kayaking (Nearby)
    • Rafting (Nearby)
  • Other sports activities  (Nearby)
    • Bike rack facilities (Nearby)
    • Football (Nearby)
    • Horse riding (Nearby)
  • Skiing  (Nearby)
    • Snow Skiing (Nearby)
    • Cross country skiing (Nearby)
    • Downhill skiing (Nearby)
    • Ski hire facilities (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week DU DIMANCHE SOIR AU VENDREDI MID

Business services

  • 6 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Companies and event centres nearby

Company

EDF5 km / 3.13 mi TIGF4 km / 2.49 mi
PALAIS DES SPORTS0.5 km / 0.31 mi TOTAL5 km / 3.11 mi

Congress centre

PALAIS BEAUMONT7 km / 4.38 mi PALAIS DES CONGRES7 km / 4.38 mi

Exhibition centre

PARC DES EXPO5 km / 3.11 mi PARC DES EXPOSITIONS5 km / 3.11 mi

Your meetings and events

The Mercure Pau's six meeting rooms, all with Wi-Fi access and natural light, can host up to 200 people. Take advantage of our savoir-faire to ensure your meetings are a success.

Mercure Pau Palais des Sports Hotel Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
Brétine de Duras 10 m2 2 m 0 0 4 0 0
Mademoiselle de Montaigu 20 m2 2 m 15 0 15 8 0
Fleurette de Nérac 60 m2 2 m 40 20 190 27 0
Gabrielle d'Estrées 60 m2 2 m 40 20 190 27 0
La Belle Corisandre 60 m2 2 m 40 20 190 27 0
Victoire d'Alaya 60 m2 2 m 40 20 190 27 0
    • Screen
    • Soundproof
    • Audio and video equipment
    • Lectern
    • Day light
    • WIFI access
    • Slide projector
    • Video equipment
    • Syndicate rooms
    • Overhead projector
    • Airconditioned meeting room
    • Simultaneous interpreting
    • Kitchen & restnt hire available

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Choose one of the various categories available: Standard Rooms, Superior Rooms or Suites overlooking the pool and the Pyrenees mountain range.

  • 84 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 1 family rooms
  • 4 connecting rooms
  • Extra bed in room for child
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Free in-room mineral water
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • TV Bouquet beIN Sports
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • High speed transmission line
    • Minibar
    • Internet access via Fiber Optics
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.2/5 ALL Rating 2,163 reviews

Our guest reviews for
Mercure Pau Palais des Sports Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 66 reviews
L. Business - 25/12/2019 Confirmed reviews ALL
« Top »

Super accueil super confort super clean

Our hotel has responded to the review
Our hotel has responded to the review

Monsieur L., Je vous remercie pour vos commentaires suite à votre séjour à l'Hôtel Mercure Pau Palais des Sports. C’est avec grand plaisir que je reçois vos compliments. Je ne manquerais pas de partager vos encouragements à toutes nos équipes. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. A bientôt à l'hôtel Mercure Pau Palais des Sports ! Carlos Galban Directeur

Andrei S. Business - 14/12/2019 Confirmed reviews ALL
« The experience has been perfect. »

Great conditions, food and overall atmosphere. Well done, will gladly return anytime.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ANDREI S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Pau Palais des Sports. Thank you for taking the time to write them ! It is always a pleasure to receive positive feedback. I'm pleased to see that you qualified your experience with the word "perfect". I'll share your comments with my team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carlos Galban Directeur

L. Couples - 17/11/2019 Confirmed reviews ALL
« Top »

Parfait

Rab Business - 05/11/2019 Confirmed reviews ALL
« Shower room »

Shower room smell pee

Jon O. Couples - 04/11/2019 Confirmed reviews ALL
« beautiful Hotel...great staff »

Peaceful and relaxing...easy access..

Bénichou Couples - 04/11/2019 Confirmed reviews ALL

bravo

Mark M. Business - 28/10/2019 Confirmed reviews ALL
« AC doesn’t work but close to airport »

Early check in was a bonus, the place was clean. The gym is outdated and AC in my room didn’t work, but the window opened. Price was a bit high for the level of hotel, but free parking and close to airport.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MARK M., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Pau Palais des Sports. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are happy to announce that we are going to improve our gym next December, concerning your AC we invite our guest to call the reception if they have technical problems to solve it as soon as possible. Sincerely. Carlos Galban General Manager

Graeme T. Business - 28/10/2019 Confirmed reviews ALL
« Parts were very good and parts were lacking. Staff very helpful and congenial. »

Bed was comfortable, room cleaning excellent. Hallways too dark. Bedroom cooling system did not work. Sometimes there was a septic smell from the shower drain. Breakfast is overpriced. Eggs were cold or if hot they were like porridge. Sausages and bacon not prepared well. Rest of breakfast was fine.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JACKY G., We very much appreciate your comments regarding your stay at the Hôtel Mercure Pau Palais des Sports. It is always a pleasure to receive feedback of our guest. I would like to announce that on december we are going to close the hotel and we will check our plombery to avoid comments like yours. We are also working in our new breakfast offer 2020, we take in condiseration your comments to improve our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carlos Galban Directeur / General Manager

Austin O. Business - 28/10/2019 Confirmed reviews ALL
« Mr »

Great. I enjoyed Elisa sense of humor to ensure my communication in English was adequately rewarded with good response even though I don't understand French! I couldn't use WiFi almost 2days!

Our hotel has responded to the review
Our hotel has responded to the review

Dear AUSTIN O., We very much appreciate your comments regarding your stay at the Hôtel Mercure Pau Palais des Sports. It is always a pleasure to receive positive feedback. I will share your comments with Elisa. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I would like to point that we have free wifi. If you have problems of connection please do not hesitate in contact us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carlos Galban Directeur / General Manager

Julie W. Couples - 20/10/2019 Confirmed reviews ALL
« Loved the bar the restaurant and the hotel. The reason I did not give a 10 is because the junior suite was too hot and the aircon could not be adjusted to cooler. »

Air con should be able to be adjusted. Staff advised that it had been preset and there was nothing that could be done. Very hard to sleep in a room that is too hot.

Kim J. Business - 08/10/2019 Confirmed reviews ALL
« Very comfortable! »

Very comfortable room and bed, nice, helpful staff, good food.

John Business - 06/10/2019 Confirmed reviews ALL
« Pleasant stay but complicated breakfast »

I had a pleasant stay. However, during breakfast the staff seemed overwhelmed. A lot of things were missing and we had to wait for it: coffee pads, bottle of water, tea cups, places ready to sit etc.

Paidi-ireland Couples - 30/09/2019 Confirmed reviews ALL
« friendly and helpful staff, lovely hotel »

enjoyable 1 night stay,drinks at bar,nice meal;good room. overall perfect

Peterg Couples - 25/09/2019 Confirmed reviews ALL
« good place to stay »

easy access to downtown and main Highway, rooms comfortable and breakfast selection is good

Anonymous Couples - 18/09/2019 Confirmed reviews ALL
« Fantastic stay »

Excellent hotel - good parking, friendly and efficient staff, lovely rooms and great restaurant. Particularly loved the Nuxe honey toiletries!

Dereke A. Couples - 16/09/2019 Confirmed reviews ALL
« Refurbished since last visit. »

Since refurbishment this Mercure this hotel is now in the 21st. Century. Very comfortable. Now update the menu and it would rate 5 stars.

Oli Business - 28/08/2019 Confirmed reviews ALL
« poor customer service »

bar closed before 23:00 lots of mistake during check out (undercharged) and no recognition to customer.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Pau Palais des Sports. I am sorry that your experience with our young and motivated staff did not meet your expectations. I'd like to inform you that we are currently experimenting a new concept of check in and check out, more mobile and user-friendly, that our staff he's still learning. We are looking forward to welcoming you again at Mercure. Don't hesitate to ask for me during your next stay. I'll be very happy to offer you a glass of regional Jurançon wine at our bar. Sincerely, Carlos Galban, General manager.

Couples - 22/08/2019 TripAdvisor review
« Average hotel, pricey for what it is »

Over night stay on our way back from Spain to Scotland. Location was good for our purpose. The hotel can do with a little TLC. Had stayed in better Mercures, although they all are rated the same stars. Expensive breakfast 19 Euros per person for a very poor selection.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert, Thank you for your posting on TripAdvisor following your stay last August. We appreciate you giving the nod to anyone who may be searching a hotel well located for long distance travellers. I would like to point that our breakfas price in summer is 15€ per person. Have a good summer! Best regards,

Geoff S. Couples - 16/08/2019 Confirmed reviews ALL
« Mr Geoff S. »

Great hotel to stay. All the facilities you need and good value for money.

John B. Couples - 12/08/2019 Confirmed reviews ALL
« Newly refurbished hotel for overnight stay »

This newly refurbished hotel was very modern and comfortable. Check in was an experience with the receptionist standing by a table with an iPhone and laptop. Still it worked. Bar and restaurant were both very good and all the staff were very friendly.

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