Hotel Mercure Brussels Airport 3 stars

Customer review rating 4.0/5 1,779 reviews

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Hotel Mercure Brussels Airport
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+ 18 Services

Hotel extras

  • Free shuttle service to the airport

  • Only a 15-minute drive to the centre

  • Suites and flats available for longer stays

  • Complimentary fitness centre for guests

  • Just minutes from the NATO district

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Manual temperature control
  • Airport shuttle
  • Languages spoken at the hotel
  • Laundry
  • Boutique Gourmande
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
Leisure and activities
  • Fitness centre
Business services
  • 5 meeting room(s)
  • Self service business centre
  • Copy/print service available
Information message

Hotel location

Hotel Mercure Brussels Airport

74 avenue Jules Bordet
1140 brussels
belgium

Tel: +3227267335

Fax: (+32)2/7268295

Check-in from 14h00

Check out up to 12h00

  • MAES :  80 DA VINCI

  • NATO :  65 DA VINCI

  • BORDET :  55 DA VINCI

  • By plane

    AMSTERDAM SCHIPHOL At 198km / 123.75 miles

  • By plane

    ANTWERPEN DEURNE At 40km / 25 miles

  • By plane

    BRUXELLES NATIONAL At 5.5km / 3.44 miles - Shuttle free

  • By plane

    OSTEND At 114km / 71.25 miles - Shuttle paying

  • By plane

    PARIS ROISSY CHARLES DE GAULLE At 290km / 181.25 miles

  • By boat

    OSTEND At 114km / 71.25 miles

  • By boat

    ZEEBRUGGE At 130km / 81.25 miles

  • By car

    ANTWERP At 5km / 3.13 miles

  • By car

    LIEGE At 3km / 1.88 miles

  • By car

    NAMUR At 3km / 1.88 miles

  • By train

    BORDET At 0km / 0 miles

  • By train

    CENTRAL STATION At 6.5km / 4.04 miles

  • By train

    NORTH STATION At 4.5km / 2.81 miles

GPS :50.874828, 4.41281

Congress centre

  • HEYSEL 6.0 km / 3.75 mi
Congress centre

Your meetings and events

Our 3 meeting rooms, completely renovated, on the ground floor, with direct access to the terrace and garden, have day light, air conditioning, and WIFI. A personalized service from booking till the day of your meeting is our promise!

Room descriptions and layouts

5 

meeting rooms

From 1 to 120 

attendees

Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

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  • Convert different units of measurement and make organising your events easier.

General equipment

  • Audio and video equipment

  • Podium

  • Lectern

  • Day light

  • WIFI access

  • Syndicate rooms

  • Airconditioned meeting room

  • High speed transmission line

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Rooms at the 3-star Mercure Brussels Airport hotel are spacious and comfortable. Stay in either our Standard Room or in one of our Business Flats with kitchenette. Ideal for long stays.

Standard Room with 1 double bed

  • Max. number of persons: 3
  • Area: From 26 m² / 280 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Standard Room with 2 single beds

  • Max. number of persons: 2
  • Area: From 26 m² / 280 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Superior Room with 1 double bed

  • Max. number of persons: 3
  • Area: From 32 m² / 344 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone
Rooms

Our restaurants and bars

VINS SUR 20

Type of cuisine: Regional

Restaurant, with terrace, seating up to 45 people, and winter garden

Dinner

19:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

VINS SUR 20 (WINE BAR)

Non contractual photo

Bar, with terrace, seating up to 45 people, and winter garden

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Hotel Mercure Brussels Airport

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

1,779 reviews

tripadvisor

TripAdvisor Rating 3.5/5

427 reviews

Dirty, Old and shady hotel that wasn't near the airport.

Customer review rating 2.0/5

Walter Business - 01/10/2020 Confirmed reviews ALL

I received a complimentary upgrade, but even though that room had a living room, it was outdated and dirty. I also received a voucher for a complimentary drink.

Dear Walter, Thank you for taking the time to respond to our satisfaction survey. We are glad that as a Gold member, you appreciated your free upgrade and welcome drink, however, we are very sorry that your stay did not meet all your expectations and have taken note of all your comments for future improvements. We do request a credit card guarantee from all our guests to cover any extras, which is lifted upon departure, the duration of this depends on your bank's policy. If the duration is too long, you can always call or e-mail to the hotel to check the cancelation of the credit card guarantee. The reception team will check this point with the credit card company. We are located at 10min by car from Brussels' international airport Zaventem and do provide a shuttle service if required. We hope to be able to welcome you back on a return visit. Best regards, I.S.

Well located, good stay

Customer review rating 4.0/5

Anonymous Business - 16/03/2020 Confirmed reviews ALL

I enjoy the hotel, room is comfortable, breakfast is excellent. However, I notice some degradation, probably due to aging, that has not been addressed: - Restaurant menu is not regularly updated, always the same dishes - My shower didn't allow me to regulate temperature, it was slightly too hot. - None of the minibars refrigerate anything, yet they are always on, wasting energy - Wifi is not reliable, I had problems with video conferences I intend to continue using the hotel, even because of the very convenient location. However, I call your attention to these details, in order to encourage improvements, Best regards, Nuno B.

Dear Nuno, Thank you for taking the time to share your experience at our hotel. It is rewarding to know that our location was so convenient for you, and we are also glad to know you intend to make us your base for future visits. Please know that we have noted your comments and have shared them with the concerned departments. We appreciate your feedback as we constantly aim to improve our overall guest experience. Concerning the internet connection, although it is efficient for general everyday use, for better access with a more powerful connection we suggest you might like to purchase premium access online. Please don't hesitate to contact our reception team with any issue you may have so we can help resolve them. The fridges in our rooms are always on the lowest setting, for our guests' personal use or for storing items from our shop. We look forward to welcoming you back on your next visit. Best wishes, I.S.

Close to NATO HQ so ideal for anyone attending there for work

Customer review rating 4.5/5

Joanne Business - 10/03/2020 Confirmed reviews ALL

Very pleasant stay overall. I was made to feel very welcome by the hospitable staff. Good breakfast and nice room.

Dear Joanne, Thank you for sharing your review. We are delighted you had a pleasant experience and appreciated our prime location. Your kind words about the friendly and professional service you received from our team members are much appreciated. We hope to see you again in the future. Kind regards, I.S.

Room to clean

Customer review rating 2.5/5

Anonymous Business - 24/02/2020 Confirmed reviews ALL

The room need a refresh. It stank. I have had to keep the windows open to get some fresh air

Dear Guest Thank you for taking the time to share your feedback. We are sorry to hear of the issues with your room and regret that you had not made us aware during your stay; our team would have been more than happy to have had these issues addressed. The comfort and well being of our guests is of the utmost importance to us. We do hope to be able to welcome you back for a more enjoyable stay in the future. Kindest regards, I.S.
Customer review rating 0.5/5

Anonymous Business - 20/02/2020 Confirmed reviews ALL

Will never stay with Mercure ever again. I had the most rude check in clerk EVER. I'm still upset about it. Also, the room was slightly shockingly too hot. The air conditioning DID NOT WORK. the duvet was EXCEPTIONALLY warm. I had the worst sleep I've ever had in a hotel anywhere in the world.

Dear Guest, Thank you for taking the time to share your feedback. We pride ourselves on our usual high levels of customer service and were concerned to receive your comments. Please rest assured that this matter will be fully investigated and reviewed with our team. We regret that the temperature of your room was not ideal for you. Conscious of the environment we have a pulsed air system rather than a compressed air conditioning system, however, for the comfort of our guests, we do have fans available upon request and are happy to assist in finding alternative bedding. We do hope that you will reconsider as we would love to be able to welcome you back in the future. Kind regards, I.S.
Customer review rating 2.0/5

Anonymous Business - 16/02/2020 Confirmed reviews ALL

- Room which is called Gym can hardly call gym :( i) Lack of equipement. ii) Equipment which is there does not allow to have proper workout (gym is boring in general - that room makes gym even more boring). - Selection for the breakfast is poor. i) Lack of "hot" food. ii) Eggs were never properly boiled - it was impossible to peel an egg. iii) If there are a bit more people, waiting for coffee occupies total time available for breakfast. - In room lighting is "depressing". I wanted to work in second part of the day - there was no proper light: main light is enough only till the entrance, all standing lamps (on the table or on the floor) do not give enough light for working with laptop.

Dear Guest, Thank you for taking the time to share your feedback. The satisfaction of our guests during their time here is very important to us, so we regret to read of your disappointment. Please rest assured that we have shared your comments with the concerned departments. It is feedback like this that will help us improve our facilities and overall guest experience. We do hope to be able to welcome you back for a more enjoyable stay in the future. Kind regards, I.S.

Great

Customer review rating 5.0/5

Emmanuel Families - 16/02/2020 Confirmed reviews ALL

Superb

Dear Emmanuel, Thanks for positively reviewing your time at Mercure Brussels Airport, Evere. It is rewarding to know that you had a great stay with us. Our hotel aims to provide a memorable experience and we are delighted that we were able to meet all your expectations. We hope to see you again. Kind regards, I.S.

Room cold

Customer review rating 1.5/5

Anonymous Business - 24/01/2020 Confirmed reviews ALL

The room was freezing cold, I rang front desk to inform them . I was sent a blow heater up . I expected a room change but was not offered that option. The use of blow heaters would in my opinion be a fire hazard especially if left in prolonged time .

Dear Guest, Thank you for taking the time to review your recent stay with us. We are very sorry to hear of the less than satisfactory experience which you had. At the time, our team member had thought that there was a heating problem in all of the rooms and so for that reason had proposed a blow up heater instead of a room change. We sincerely apologize for any inconvenience caused and assure you that we have taken note of your comments regarding the heater. We do hope you will give us the opportunity to better serve you in the future. Kindest regards, I.S.
Customer review rating 4.5/5

Tine Business - 22/01/2020 Confirmed reviews ALL

rooms were ok, but best experience was with the staff. I felt very sick that day and one lady from the staff even gave me the medicine she had in her personal bag, really very nice and supportive.

Dear Tine, Thank you for sharing this review of your stay at Hotel Mercure Brussels Airport. We do our utmost ensure that our guests have the best experience possible with us and it is truly rewarding to receive such positive feedback. I will be sure to let our team members know how much of an impact they made on your experience. We look forward to welcoming you back! Best wishes, I.S.
Customer review rating 2.5/5

Anonymous Business - 22/01/2020 Confirmed reviews ALL

Very friendly staff. However the room was very cold and though I asked the staff this was not fixed during the two nights if my stay. Long waiting time in the hotel bar before I was served.

Dear Guest, Thank you for taking the time to share your feedback. We appreciate your mention of our team members and their efforts to always provide friendly service. However, we do regret that you were not fully satisfied with your room and we apologize for any inconvenience. We have also noted your concern regarding the bar, and we will review this with the team. We hope that you will visit us again for an improved experience. Kind regards, I.S.

In serious need of renovating

Customer review rating 2.5/5

Anonymous Business - 18/01/2020 Confirmed reviews ALL

The rooms are outdated and musty smelling, and the hotel is overpriced for what it has to offer.

Dear Guest, Thank you for taking the time to share your feedback. We regret to hear that you were not completely satisfied with our hotel and that you felt that the room was outdated. We will certainly pass on your valuable feedback to our management team. We hope that at least our teams provided you a good service. We do hope to be able to welcome you back for a more enjoyable stay in the future. Kindest regards, I.S.

Depressing

Customer review rating 2.0/5

Walter Business - 13/01/2020 Confirmed reviews ALL

The Mercure Bru airport (15 min away) is in the middle of nowhere in quite a depressing area. There is nothing around, except for a crappy Italian restaurant (I Goloso). The staff were very friendly. The bar is more of a waiting room. There is no restaurant. The pictures on ALL look very nice and are quite misleading.

Dear Walter, Thank you for taking the time to share your feedback. It is great to know that you received such friendly and professional service from our team members. However, we regret that not all aspects of your stay met your expectations. Currently, we do have an on-site à la carte restaurant and do try our best to ensure that the information concerning our hotel is both accurate and up to date on all of the major booking sites. While we regret that our strategic location, which is between both the Brussels City Centre and Brussels Airport was not to your liking, we have noted your comments. We trust your next stay with us will be a far more positive experience. Best New Year wishes, I.S.
Customer review rating 4.0/5

Martin M. Business - 11/01/2020 Confirmed reviews ALL

online check-in worked well but after quick check-out I did not receive an invoice by email, I am still waiting for the invoice.

Dear Martin, Thank you very much taking the time to share this review. We are pleased that your check-in experience was so convenient. We apologise for any inconvenience, rest assured that your invoice has been sent out again. We hope to welcome you back on your next visit to Brussels. Best wishes, I.S.

Nice clean room

Customer review rating 4.5/5

Fenella Business - 07/01/2020 Confirmed reviews ALL

Nice clean room and not too noisy

Dear Fenella, Thank you for sharing your nice feedback. We are pleased that our hotel met your expectations. We look forward to welcoming you back. Best wishes for the coming year, I.S.

Comfortable, quiet (but warm) room

Customer review rating 3.5/5

Jeroen Business - 02/01/2020 Confirmed reviews ALL

As a regular visitor I am very satisfied with the hotel facilities and services. Small discomfort was during this particular stay that the room was very warm when I arrived (about 24 degrees Celsius, mid December and about 10 degrees outside) and did not cool off despite open window or air conditioning. I'm used to my sleeping room at about 18 degrees maximum and woke up often due to the high temperature.

Dear Jeroen, Thank you for taking the time to share your feedback. It is always a pleasure to welcome a returning guest, and we are glad to hear that our facilities and services are to your satisfaction. We regret you were not able to find the ideal temperature for your room, we do have fans available upon request and our reception team would have happily provided one for you. We hope to welcome you back on your next visit to Brussels. Best New Year wishes, I.S.

Very good with a couple of lapses

Customer review rating 4.0/5

David S. Families - 16/12/2019 Confirmed reviews ALL

Very good stay. Problem at check-in. An authorisation was taken for 100 euros even though I'm platinum. We had an excellent dinner in the restaurant with a very efficient waiter. Despite the card authorisation having been taken, I was told that the bill could not be signed on my room. We went with the waiter to the reception area and fortunately there was a new receptionist who sorted out the problem Other minor lapse. There was no Breakfast tea at breakfast. However the staff member got some for me from housekeeping. Otherwise, everything was fine and the suite very comfortable.

Dear David, Thank you for taking the time to share your experience in our hotel. It is very rewarding to know your stay with us was a great experience, compliments from our guests strengthen our resolve as a team to offer good service. Our team is always happy to help and we are thankful that you appreciated our efforts to make your stay with us enjoyable. We appreciate your kind words about the restaurant and your suite. We have taken note of your comments relating to charging the bill to your room, a deposit is required of all guests including platinum members. We apologise for the inconvenience of having to return to reception to sort out this issue, but are pleased it was dealt with for you at the time. We hope to welcome you back in the future. Seasons Greetings, I.S.
Customer review rating 4.5/5

Anonymous Families - 09/12/2019 Confirmed reviews ALL

On nanten trop l ascenseur

Cher hôte, Merci pour les bonnes notes accordées à la qualité du service ainsi qu'au confort de votre chambre et nous vous prions de nous excuser pour la patience requise pour notre ascenseur lors de forte affluence. Nous espérons avoir le plaisir de vous revoir parmi nous, I.S.

Good rooms, breakfast too poor.

Customer review rating 3.0/5

Jean-pierre Business - 06/12/2019 Confirmed reviews ALL

The rooms are proper. 1 small bottle of water is missing in the fridge. The breakfast is poor, coffee machine not working.

Dear Jean-Pierre, Thank you for taking the time to share your experience during your stay. While we are pleased that your room met your expectations, we regret that our buffet breakfast was not to your taste, we welcome any suggestions which you may have on your next visit. At present, we do not supply bottled water in our rooms, however, there is a shop in the lobby, we have taken note of your comments in this regard. We hope that you will visit us again in the future. Kind regards, I.S.

Noisy

Customer review rating 2.5/5

Wrldamne Business - 02/12/2019 Confirmed reviews ALL

A lot of noise

Dear Wrldamne, Thank you for taking the time to share your experience in our hotel. We are sorry that your recent stay at our hotel didn't meet all your expectations and that you experienced some disturbance. Our team are always on hand to assist with any issues you may have, and are happy to offer a quieter room should one be available. Thank you for bringing this to our attention; we will certainly look into this matter so that we can better ensure the comfort and satisfaction of our guests in the future. We hope to welcome you back again in the future. Best wishes, I.S.

It was ok.

Customer review rating 3.5/5

Jack Business - 02/12/2019 Confirmed reviews ALL

The stay was ok. There was no major drawbacks but there are some things which may be improved. The rooms ware clean but they are too dark, even with all the lights switched on. In addition, the shower water on the 3rd floor could be warmer (tap water was warm enough).

Dear Jack, Thank you for taking the time to share your experience in our hotel. Your feedback is very valuable to us as we are constantly looking for ways to improve our facilities and create the best experience possible for all our guests. We have duly noted your comments and we hope you will be able to return for an improved stay in the future. Very best wishes, I.S.

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