Hotel - Grand Ambassador Seoul - Associated with Pullman
Pullman Hotel Pullman Hotel

Grand Ambassador Seoul - Associated with Pullman Hotel

4.5/5 2,128 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Air conditioned
    • Air conditioning
    • Air-conditioning with individual remote
    • Air Conditioning
  • INCHEON INTL
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
    • Japanese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early Check-in (Paying)
    • Late Check-out (Paying)
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
    • Sauna (Paying)
  • Golf practice facilities

Catering

  • Breakfast
  • 5 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 11 meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Companies and event centres nearby

Company

HYUNDAI GROUP5 km / 3.13 mi SK GROUP4 km / 2.5 mi
SAMSUNG GROUP6 km / 3.75 mi

Congress centre

KOEX12 km / 7.5 mi

Exhibition centre

KOREA EXHIBITION CENTRE12 km / 7.5 mi

Your meetings and events

The Pullman Grand Ambassador Seoul is centrally located and within easy reach of Incheon International Airport. Meetings here tend to start and finish promptly.The hotel has 12 meeting spaces that can be configured for any type of function, while our newly renovated Grand Ballroom is a good choice for larger events.All our meeting rooms are equipped with the latest technology and high-speed Internet access, and free WIFI is available throughout the hotel.

Grand Ambassador Seoul - Associated with Pullman Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
BOARD ROOM 34 m2 2 m 0 0 14 18 0
NORTH JEWEL 46 m2 2 m 40 0 18 24 20
SOUTH JEWEL 49 m2 2 m 40 0 18 24 20
MIDDLE JEWEL 66 m2 2 m 40 0 18 24 50
VIP ROOM 78 m2 2 m 40 0 30 32 36
CHARDONNAY 100 m2 2.6 m 90 42 42 60 80
DORAJI ROOM 120 m2 2 m 60 30 30 36 60
ORCHID ROOM 189 m2 2 m 100 45 42 80 100
BALLROOM (EAST PALACE) 248 m2 5 m 200 69 60 120 120
BALLROOM (WEST PALACE) 255 m2 5 m 250 72 60 132 180
GRAND BALLROOM 712 m2 5 m 700 90 60 300 500
    • Videoconferencing
    • Soundproof areas for greater confort
    • An extensive array of audio, video and projection equipment
    • Podium
    • Day light
    • Slide projector
    • Video equipment
    • Syndicate rooms
    • Overhead projector
    • WIFI access
    • Airconditioned meeting room
    • Simultaneous interpreting

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

A range of room types are available at this beautiful Seoul hotel. All rooms feature modern bathrooms with bathtub and shower, Roger & Gallet or L'Occitane amenities and bidets, plus LCD televisions and Ambassador beds offering absolute comfort.

  • 413 rooms
  • 413 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 9 connecting rooms
  • Extra bed in room for adult
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box
    • Spa/Jacuzzi in bathroom
    • Free in-room mineral water
    • TV with on-screen billing info
    • Wide work desk
    • Telephone in bathroom
    • Pay per view channel(s)
    • WIFI in your room
    • Phone with 2 handsets in room
    • Air-conditioning with individual remote
    • Satellite and cable television offering a wide range of channels
    • Printer
    • Iron in room
    • RJ 11 outlet
    • Nespresso experience offered
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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See all our restaurants and bars
4.5/5 ALL Rating 3,010 reviews

Our guest reviews for
Grand Ambassador Seoul - Associated with Pullman

100% genuine reviews from our guests

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tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 2,128 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Couples - 16/01/2020 TripAdvisor review
« The best place ever »

I would also like to say something about June Ahn... He is in the concierge of the hotel and he is the most kind, friendly and efficient person we have ever met in a hotel. He went out of his way to help us, always offering tips on how to get to places and what's the best food for us to try. I can't thank him enough for all he has done for us during our stay and we'd like to think we are friends for life now! He deserves the best from Accor, because he really makes the guests feels like they are home! Well done Jun!

Our hotel has responded to the review
Our hotel has responded to the review

Dear luizomjr, Thank you so much for taking your precious time to provide feedback about your recent visit at the hotel. We are happy to know that you were very satisfied with our kind staff and their service. As your encouragement to Grand Ambassador Seoul associated with Pullman is very valuable, we will strive to look for opportunities to deliver outstanding experiences to the guests. I am happy to share with the entire hotel team including "June Ahn" your positive feedback which will certainly motivate our associates to continuously delight all our guests. We hope you will grant us the opportunity to have you stay with us soon here in Grand Ambassador Seoul. Once again, thank you for recommending us and please feel free to connect us at your convenience. Sincerely,

C. K. M. Families - 03/01/2020 Confirmed reviews ALL
« Good comfortable stayed »

Hotel staff very friendly. Stay was comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr/Ms Kee m. C., Good morning. Warm greetings from Grand Ambassador Seoul associated with Pullman and thank you so much for taking your time out to complete the survey. I am glad to hear that you enjoyed your stay with us in general; however would like to extend sincere apology as you got disappointed. Please note that once we schedule the renovation, your comment will be reflected. Also, when there is old bed sheet, we normally get rid of it, however it was our mistake. I am terribly sorry for this, Mr/Ms C.. Hope to welcome you back in the nearest future and I wish this hotel will be your choice when you are in Seoul Korea next time. Thank you so much! Best regards, Julia Hong Guest Relations

K-s H. Business - 02/01/2020 Confirmed reviews ALL
« A friendly staff and excellent choice of food »

I have thoroughly enjoyed two nights of stay in this hotel. Initially, I was allocated in the lower floor which had a blocked view but relocated to the higher floor after I spoke to the reception. The entire process of relocation was extremely effective and smooth! I had a very good conversation with some of the staff in the hotel during my stay and it was a nice and pleasant experience as the staff were very friendly with a big smile on their face all the time. The staff in the hotel industry is one of the most important business assets as they directly deal with the customers every second. I would particularly like to praise the staff in the concierge whom I had a great dialogue while I was waiting for my wife to arrive from the airport. Speaking of KAL Limousine service - It takes too long from the airport to the hotel as this hotel was the final stop in the route. Back to the positive side, the breakfast buffet was full of surprise containing the variety of food including the best of Eastern and Western food. Although some facilities are somewhat outdated, they are well looked after and maintained I think. Overall, my experience with Grand Ambassador Seoul Associated with Pullman was very pleasing and would definitely return to stay in the future! Many thanks, K-S from London

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., Good afternoon. Warm greetings from Grand Ambassador Seoul associated with Pullman and thank you so much for spending your time completing the survey. I am glad to hear that you enjoyed your stay with us. Hope this hotel will be your choice again when you are in Seoul Korea next time. Take good care until our next encounter. Best Regards, Julia Hong Guest Relations

Anonymous Families - 01/01/2020 Confirmed reviews ALL
« Everything is good! »

Clean room, helpful staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peng L., Good afternoon! Warm greetings from Grand Ambassador Seoul associated with Pullman and thank you so much for spending your time completing the survey. I am glad to hear that you enjoyed your stay with us. Hope to welcome you back in the future and take good care until our next encounter. Have a happy new year! Regards, Julia Hong Guest Relations

Geraldine Families - 31/12/2019 Confirmed reviews ALL
« My Seoul Experience with Grand Ambassador »

It was a perfect stay in this wonderful hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. C., Good evening. Warm greetings from Grand Ambassador Seoul associated with Pullman and thank you for spending your time completing the survey. Ms. C., you gave us score 40 in the lunch/dinner section; if you don't mind can you please explain me little bit more in detail? If you give us comments, we would deliver them to the related team and that enables us to provide better service next time. Ms. C., I hope your next choice for the hotel in Seoul will be this hotel again. Take good care and wish you have a happy new year! Best Regards, Julia Hong Guest Relations

Billy Families - 30/12/2019 Confirmed reviews ALL
« Good location and comfortable hotel »

We stayed here for 7 nights in overall we had a comfortable and good experiences. Although there are 1 or 2 incidents, however we still enjoyed staying here. The subway station located just a few minutes walk.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr/Ms Mung F., Good afternoon! Warm greetings from Grand Ambassador Seoul associated with Pullman. Thank you so much for taking your time out to complete the survey, Mr/Ms F.. I am glad to hear that you enjoyed your stay with us in general, however regarding the inconvenience you had as there was no shaving kit, please accept my apology. Please be informed that if you contact Guest Service Center and ask for the complimentary razor, we can deliver it to you. Mr/Ms F., I wish this hotel will be your choice again when you are in Seoul next time. Have a happy new year and take care! Best Regards, Julia Hong Guest Relations

Poyon Friends - 30/12/2019 Confirmed reviews ALL
« Excellent Staff! »

So happy to stay at your hotel because of your excellent hospitality.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, Good afternoon! Warm greetings from Grand Ambassador associated with Pullman and thank you so much for spending your time completing the survey. I am really glad to hear that you enjoyed your stay with us. Hope this hotel will be your choice again when you are here in Seoul, Korea. Take good care and wish you a happy new year! Best Regards, Julia Hong Guest Relations

Mr G. R. Families - 29/12/2019 Confirmed reviews ALL
« Brilliant start to our holiday »

Great rooms fantastic staff on the executive floor extremely helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gregory J R., We very much appreciate your comments regarding your stay at the Grand Ambassador Seoul - Associated with Pullman on your special holiday. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. In particular, EFL Lounge staff is always striving for better service and maintaining it in more detail for members. In this regards, we appreciate your recognition. Thank you again for sharing your experience, and we hope your next visit will be more pleased and memorable. Sincerely,

Quang N. Friends - 28/12/2019 Confirmed reviews ALL
« Good attitude from staff »

There was a small issue but very good attitudes from staff quickly recovered this. Just a small suggestion: hotel should have placed the xmas card in room as i checked in on xmas day. Dont feel any xmas feeling from food, staff clothes, welcome amenities, etc

Our hotel has responded to the review
Our hotel has responded to the review

Dear Quang Ngoc N., We very much appreciate your comments regarding your stay at the Grand Ambassador Seoul - Associated with Pullman. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As you suggested, we will prepare Christmas card in the room from next years. If you give us any further feedback, we'll apply it to the hotel service if possible. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Family - 28/12/2019 TripAdvisor review
« First visit of Seoul »

The hotel staffs are very helpful and always keen to help and give information especially concierge staffs. The hotel is clean, big and full of amenities. The location also near with subway and local mini market, easy to get taxi and have bus ticket service to incheon airport.

Our hotel has responded to the review
Our hotel has responded to the review

Dear CU Ling L, Warm greeting from Grand Ambassador Seoul associated with Pullman. Thank you for choosing our hotel for your first visit of Seoul. We are located in the middle of Seoul so that you can easily go to tourist attractions such as palace, shopping area and various markets as well. For your next visit you can try our free shuttle to Myoung-dong and Dongdaemun. It is more than pleased to make a good impression on first visit to our hotel, not satisfied with this, but we will strive our best for better guest service. Lastly, Thank you for your comments and we look forward to welcoming you back again. Happy new year, 2020!! Sincerely,

Darrell F. Couples - 27/12/2019 Confirmed reviews ALL
« Wonderful Hotel and Service. »

The whole hotel staff were so wonderful and friendly and willing to make your stay the best experience it could be! The executive lounge was packed but outstanding you didn't miss out on food and drinks. The massage chairs were excellent and the bus shuttle service was very pleasant and handy.The Pullman is definitely a strong recommendation bye me and my wife.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. F., Good morning! Warm greetings from the Club Lounge. We deeply appreciate that you have taken your time out to complete the survey. I am glad to hear that you enjoyed your stay with us and had a wonderful time at the Club Lounge. Mr. F., when you are in Seoul next time, I hope Grand Ambassador Seoul associated with Pullman will be your choice again. Once again thank you so much and wish you have a happy new year! You have my best regards, Julia Hong Guest Relations

Anonymous Solo - 27/12/2019 Confirmed reviews ALL
« Great Location with a great standard »

The whole guest journey was without any complications and therefore very enjoyable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., Good morning! Warm greetings from Grand Ambassador Seoul associated with Pullman. I am delighted to hear that you enjoyed your stay with us and appreciate that you have taken your time out to complete the survey. All of staffs and I hope this hotel can be your choice next time when you are in Seoul. Mr. B., have a wonderful year end and take good care until our next encounter. Thank you so much! Sincerely, Julia Hong Guest Relations

Irma D. Families - 27/12/2019 Confirmed reviews ALL

The service is good and awesome

Our hotel has responded to the review
Our hotel has responded to the review

Dear Irma, Good afternoon. Warm greetings from Grand Ambassador Seoul associated with Pullman. Thank you so much for spending your time completing the survey. I am really glad to hear that you were satisfied with your stay with us here. Hope to welcome you back in the future and take good care until our next encounter. Have a happy new year! Best Regards, Julia Hong Guest Relations

Anonymous Friends - 25/12/2019 Confirmed reviews ALL
« Accommodation generally satisfactory but location not very convenient »

The hotel and reception generally satisfactory. Renovation of the rooms is suggested. Location is not convenient. It took me two hours from Incheon airport by airport bus 6702. And the subway station not very near. My friend who needs walking with a stick found it not convenient.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Siu Hung M., We very much appreciate your comments regarding your stay at the Grand Ambassador Seoul - Associated with Pullman. We are sure that this feedback about our staff will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are sorry that our hotel is located at the last stop on the airport limousine route, so sometimes it may take longer than expected. Also by taking subway to hotel, we recommend you to use Gate #1 instead of #6. you can come to the hotel more easily. Thank you again for sharing your experience, and we hope your next visit will be more memorable and enjoyable. Sincerely,

modream1 Family - 25/12/2019 TripAdvisor review
« Nice staffs and comfortable bedding »

Always satisfied with the comfortable bedding and hospitality of kind staffs, especially thanks to Mr.K.W, Lee, and executive lounge staffs showed us on detailed care like fresh squeezed juice what I have requested.

Our hotel has responded to the review
Our hotel has responded to the review

Dear modream1, Thank you for staying at Grand Ambassador Seoul associated with Pullman. It is always a pleasure to receive positive feedback. We will share your comments not only Mr. K.W, Lee but also our teams which are Housekeeping and EFL Lounge as well. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. It is definitely one of our jobs that remembering guest preference and preparing it in advance. For your next visit, we will also prepare it and wait for you Thank you again for sharing your experience and we hope your next visit will be more pleasant and memorable. Sincerely,

Anonymous Friends - 21/12/2019 Confirmed reviews ALL

Great customer services, staff are courteous. Would have expected the sauna is part of the hotel services like other five-start hotels. The toiletries are hard to use. Bottles are too hard to use

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr/Ms N., Good morning. Warm greetings from Grand Ambassador Seoul associated with Pullman! Thank you so much for taking your precious time to complete the survey. We are so glad to hear that you were satisfied with the service provided by staffs, however we would like to express our sincere apology regarding the inconvenience caused by the Sauna policy and amenity bottles. We will deliver your comments to the relevant department and try to find the better alternative for making up. Hope to welcome you back in the near future and take a good care until our next encounter. You have my best regards, Julia Hong Guest Relations

Tommy W. Families - 21/12/2019 Confirmed reviews ALL
« Very very good services »

Good location, quiet and convenience transportation. Breakfast are tasty, but restaurant service staff not so politely sometimes, I think they can improve if the workload can be reduce.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr/Ms C., Good morning! Warm greetings from Grand Ambassador Seoul associated with Pullman. Thank you so much for taking your time to complete the survey. We are deeply sorry to hear that we were not able to meet your expectations. We will notify your comments to the related department and will try our best to provide better service next time. Please accept our sincere apology. Wish you have a nice day and hope to welcome you back in the future. Thank you so much. Best Regards, Julia Hong Guest Relations

Youngchun C. Families - 16/12/2019 Confirmed reviews ALL
« I would call this hotel lovely. If you are looking for a 5-star hotel in downtown Seoul, I recommend this hotel firstly. »

I stayed at this hotel for one night as Accor Gold membership member. Every moment which I experienced at this hotel was comfortable, enjoyable, and peaceful. The check-in process was quick without no waiting line and there are enough check-in counter staffs. The room was very comfortable, the toilet amenity such as shampoo, shower gel, body cream was high quality Motte & Bailey brand. The room supplies such as pillow, duvet was very comfortable. Room and toilet facility such as TV, desk, chair, sofa, wardrobe, bidet and so on is well equipped in line with 5-star hotel standard. The toilet room was big and comfortable also, bath tub and separated shower space was equipped with. At basement 1 floor, there is a pool and large fitness space. We didn’t prepare the swimming suit so, couldn’t use the swimming pool but the inside of swimming pool which I watched through glass door was peaceful and large jacuzzi tub by the swimming pool was seducible. At 12th floor, there is small library equipped with free electric massage chair and comfortable business lounge. This space has good view into the Namsan mountain which is the most frequently visited mountain at the center of Seoul. Breakfast buffet was high quality and has enough variety. Only regrettable thing is small space of buffet restaurant. The location of this hotel is very close to the subway station and almost connected with Dongkuk University which is very famous for alma master college of many Korean movie stars. Through this university, you can walk around and climb the Namsan mountain. Every hour, this hotel operates free shuttle service to Myeongdong, Insadong, and Dongdaemoon shopping street from 8 o’clock a.m. until 10 o’clock p.m. (in case of Dongdaemoon, 17:00~22:00). We used this shuttle service after the check-out and the short trip to Myeongdong was comfortable and convenient. We are offered the free welcome drinks from lobby lounge cafeteria as an Accor gold membership member. At lobby lounge, we could select every beverage menu using welcome drinks coupon so, we ordered the white wine and fresh fruit juice each. We also ordered a loaf of bread for a fee. Warmed bread was served with enough jam and cheese and appropriate tableware, we are very impressed by the excellent served manner and foods. The two female staffs at the cafeteria was very professional at serving and very friendly at treating guests. We are deeply impressed by their hospitality and professionality. After checking-out, to take a walk around Dongkuk university, we planned to leave our baggage to the front desk for a while. The concierge personnel were very kind and helpful at this process. We greatly appreciate for every staffs of this hotel for making our stay be memorable one. And, I and my wife will definitely visit again and stay at this lovely hotel. I recommend this hotel to every foreign and domestic visitors of Seoul area with honesty and confidence. This hotel will truly let you taste the true warmness and hospitality of Korea and Korean hotel service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Youngchun c., We very much appreciate your comments regarding your stay at the Grand Ambassador Seoul - Associated with Pullman. It is always a pleasure to receive positive feedback. I will share your comments with relevant department. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. However we sincerely apologize that you had an uncomfortable at a buffet restaurant. Although we are operating in two- part according to the number of peole, we will see how we could do better on it. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Gordon S. Business - 16/12/2019 Confirmed reviews ALL
« One less thing to worry about »

This hotel is like your favorite dress shirt: it is familiar, comfortable, and makes you look your best. I always have a very good stay and the service is flawless.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gregory S., We very much appreciate your comments regarding your stay at the Grand Ambassador Seoul - Associated with Pullman. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Business - 14/12/2019 TripAdvisor review
« Hot Hot Hot »

Literally hot. I mean, I know it's winter time. It was +7 degrees. Plus seven. It's not THAT cold, so why have you turned the temperatures in the rooms to 30 degrees? Way too hot and not controllable. The rooms would probably be fine if they were not Sahara-esque in their conditions. And then breakfast, Admittedly I am a vegetarian and Korea is no place for people like me. So I was reduced to an omelette which had no seasoning and was exceptionally bland, even with all the cheese I asked for. And your coffee is bad. And that's being exceptionally nice about it. You don't want to know my REAL thoughts on it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for sharing your experience with us at Grand Ambassador Seoul associated with Pullman. It is our desire to make your stay with us as comfortable and enjoyable as possible. Firstly, we fully understand that you have felt uncomfortable due to the warm temperature in the room. We do apologize for any inconveniences you had during your stay. We operate our central air-conditioning system based on the outside temperature but we will be more intensively paying attention to control the system to avoid any inconvenience again. Regarding on breakfast, in addition, it has been shared with relevant department and we will see how we could do better. We always strive to provide superior service, and your comments are the very best way for us to keep an ear to the ground. Once again, we would like to take this opportunity to express our sincere regrets for the inconvenience caused.

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