ibis Aachen Marschiertor (Aix la Chapelle) Hotel 2 stars

Customer review rating 4.3/5 2,478 reviews

ibis Aachen Marschiertor (Aix la Chapelle)
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+ 17 Services

Hotel extras

  • Advantage 1

  • Advantage 2

  • Advantage 3

  • Advantage 4

  • Advantage 5

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
Leisure and activities
  • Other sports activities
Business services
  • 2 meeting room(s)
  • Self service business centre

Hotel location

ibis Aachen Marschiertor (Aix la Chapelle)

Friedland Strasse 6-8
52064
aachen
germany

Tel: +4924147880

Fax: (+49)241/4788110

Check-in from 15h00

Check out up to 12h00

  • By plane

    BRUSSELS AIRPORT At 141km / 87.61 miles

  • By plane

    DUSSELDORF At 90km / 56.25 miles

  • By plane

    KOELN At 75km / 46.88 miles

  • By car

    AACHEN-LAURENSBERG At 3km / 1.88 miles

  • By car

    EUROPAPLATZ At 3km / 1.86 miles

  • By train

    HAUPTBAHNHOF At 0.2km / 0.13 miles

GPS :50.767747, 6.085763

Companies

  • ZENTIS 2.0 km / 1.24 mi
Companies

Your meetings and events

Our bright, well-equipped meeting rooms offer the perfect setting for business events for up to 70 people. We will be happy to offer catering tailored to suit your requirements.Our bright, well-equipped meeting rooms are ideal for business events with up to 70 participants. Individual planning for breaks, including catering.

meeting rooms

From 1 to 15 

attendees

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

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  • Convert different units of measurement and make organising your events easier.

General equipment

  • Screen

  • Flipchart

  • Lectern

  • Day light

  • High speed transmission line

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodations

The 104 attractively furnished rooms will ensure that you feel at home. All rooms feature Sweet Bed by ibis beds for a pleasant and peaceful night's sleep. The rooms also feature soundproofing, flat-screen TV and a desk.

Standard Room with Double bed

Accessible room
  • Max. number of persons: 3
  • Area: From 16 / 172 sq ft
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Direct dial telephone

Standard Room with Twin Beds

  • Max. number of persons: 3
  • Area: From 16 / 172 sq ft
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Direct dial telephone
Rooms

Our restaurants and bars

IBIS KITCHEN RESTAURANT

Type of cuisine: International

Indulge yourself at our ibis kitchen Restaurant, open daily from 6pm. Whether you enjoy international dishes or regional specialties, our restaurant offers a wide selection to satisfy virtually all culinary tastes.

Dinner

18:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE BAR

Non contractual photo

Open around the clock: Our hotel bar provides a relaxed atmosphere for whiling away the hours. Relax with a coffee, a glass of wine, a beer or a light snack.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
ibis Aachen Marschiertor (Aix la Chapelle)

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

2,478 reviews

tripadvisor

TripAdvisor Rating 4.0/5

747 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Friendly, helpful and organised

Customer review rating 4.3/5

David S. Couples - 31/07/2020 Confirmed reviews ALL

We have stayed at this hotel several times in the past and always had a good experience. It is well placed within walking distance of the main square and has good size car park. The Covid-19 precautions work well and we would have no hesitation in staying here again.

Dear Mr S., we very much appreciate your comments regarding your stay at our hotel. Your satisfaction is the best motivation for us. We hope your next visit will be as pleasant as the previous one. With kind regards, Your staff ibis Aachen Marschiertor

Feels like coming home

Customer review rating 4.3/5

Armand Business - 28/02/2020 Confirmed reviews ALL

Whenever I stay the night over in Aachen I stay in this hotel, which isn't luxurious but offers all you need for such an occasion for a very reasonable price. The staff is very friendly, knows my name and make you feel very welcome.

Dear Armand P., We very much appreciate your comments regarding your stay at the ibis Aachen Marschiertor. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, your ibis Team Aachen Marschiertor

Good value

Customer review rating 4.3/5

Anonymous Business - 16/01/2020 Confirmed reviews ALL

The breakfast was very good, as was the location. My room smelt a little stuffy.

Dear Richard F., We very much appreciate your comments regarding your stay at the ibis Aachen Marschiertor. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, your ibis Team Aachen Marschiertor

very satisfied

Customer review rating 4.3/5

Emmanouil K. Couples - 02/01/2020 Confirmed reviews ALL

No complains

Dear Emmanouil K., We very much appreciate your comments regarding your stay at the ibis Aachen Marschiertor. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, your ibis Team Marschiertor
Customer review rating 4.3/5

Bahman Business - 19/12/2019 Confirmed reviews ALL

I will never book again a room in ibis hotel sorry. I paid 90 euro for nothing...even no drinking water and napkin in the room. internet was also too slow! I was lucky that I just was there for one night. 90euro for nothing!!!

Dear Bahman D., Thank you for taking the time to tell us about your experience at the ibis Aachen Marschiertor. We are verry sorry that your experience did not meet your expectations. Please don't hesitate to inform us directly in case of inconveniences. So that we could take the chance to fix it. It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Your staff ibis Aachen Marschiertor

Xmas market

TripAdvisor rating 4.0/5

Darne53 Couples - 14/12/2019 TripAdvisor review

We went to Aachen for the Xmas markets as we have many times before and as always stayed in the Ibis, which is just a 10-15 minute walk from the market and town. As always we were not disappointed with the hotel, the service or the markets, actually the hotel had been decorated and was even better than before. Recommend 100%

Dear Darne53, we very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. Your satisfaction is the best reward for us. We are also pleased, that you like the new design of our rooms. We hope your next visit will be as pleasant as the previous one. Sincerely, Your staff ibis Aachen Marschiertor

Very happy

Customer review rating 4.3/5

Anonymous Friends - 10/12/2019 Confirmed reviews ALL

Had a lovely stay but would have like tea and coffee making facilities in the room or option to help ourselves during day to hot drinks in the lounge area.

Dear Mrs D., We very much appreciate your comments regarding your stay at the ibis Aachen Marschiertor. It is always a pleasure to receive positive feedback. We are sorry, that the tea and coffee making facilities are not a standard at ibis hotels, but we provide water kettles at reception and have a bar which is open 24 hours/day. We hope your next visit will be as pleasant as the previous one. Sincerely, Your staff ibis Aachen Marschiertor
Customer review rating 4.3/5

Anonymous Business - 30/11/2019 Confirmed reviews ALL

Helpful staff, room was clean and fresh.

Dear Ariane S., Thank you for taking the time to tell us about your experience at the ibis Aachen Marschiertor. We are sorry that your experience concerning the food did not meet your expectations; please allow us to express our sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Your staff ibis Aachen Marschiertor

Easy check-in (unfortunately only late afternoon); service personnel at bar very nice but extremely unexperienced

Customer review rating 4.3/5

Anonymous Friends - 19/11/2019 Confirmed reviews ALL

I liked my stay. My friend however, did not like the temperature in the room, the fact that she was not able to handle the aircon and when opening the window, the outside noise. So, she did not sleep well.

Dear Mrs T., thank you very much for your feedback regarding your stay at the ibis Aachen Marschiertor. We are sorry, that there were some problems concerning the temperature and trafficnoise. We ask you to apologize the inconveniences. Please don't hesitate to ask us for a room on the backside of the hotel upon your next reservation. They are situated a little bit calmer. We hope that you will give us the opportunity to better serve your on your next stay. Sincerely, Your staff ibis Aachen Marschiertor

Two overnight stops

TripAdvisor rating 4.0/5

Europeanrailwayman Friends getaway - 02/10/2019 TripAdvisor review

We have used this hotel many times as a stop over for trips by train beyond Aachen into Germany, Austria and Eastern Europe. On this occasion, as usual, we stopped over on both outward and return journeys. This time, however, due to the closure of a favoured (I use English spelling) nearby restaurant, we used the hotel restaurant for the first time, since we are now less mobile than previously. There were not many customers but the service was excellent and while the menu was fairly basic, it suited our needs and we were able to make acceptable choices on both occasions. Ibis offers good value for couples; but rather expensive if you're on your own. Curiously the basic room price was higher on the return journey. - European Railwayman

Dear Europeanrailwayman, thank you very much for your comments regarding your stay in our hotel. It is always a pleasure to receive positive feedback. We hope that we could welcome you again on next trip to Aachen. With kind regards, Your staff ibis Aachen Marschiertor

Very nice stay

Customer review rating 4.3/5

Donald V. Couples - 17/09/2019 Confirmed reviews ALL

Clean and orderly room a bit small but that was expected Bartender Lareef was very nice and engaged in pleasant conversation I thought being charged for coffee in the evening from the breakfast room unusual as the coffee machine runs automatically all day and evening, no credit card for that service, only euros paid to the evening bartender. Breakfast very good and much variety. Overall an enjoyable time spent here

Dear Mr V., We very much appreciate your comments regarding your stay at the ibis Aachen Marschiertor. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope your next visit will be as pleasant as the previous one. Sincerely, Your staff ibis Aachen Marschiertor

Mini Break

TripAdvisor rating 4.0/5

Henry H Couples - 13/09/2019 TripAdvisor review

Nice staff,clean hotel,good selection of food and drink,good location.Stayed near to stairs and cupboard next to my room had what sounded like a pump going on and off all night,this was very disturbing

Dear Henry H, thank you very much for your feedback regarding your stay in our hotel. We are sorry, that you have been disturbed by the elevator. We ask you to apologize the inconveniencies. Please don't hesitate to remember us to give you a room away from stairs and elevator on your next stay. We hope that we could welcome you again soon. Wth kind regards, Your staff ibis Aachen Marschiertor

A very pleasant stay

Customer review rating 4.3/5

Anonymous Business - 26/08/2019 Confirmed reviews ALL

Everything worked smoothly from check-in to check-out. Clean, quiet room, comfortable bed, well-assorted breakfast buffet, friendly staff, although I did not have to interact much with them. At busy times during breakfast, they had trouble keeping up with demand and ran out of very basic things such as bowls, glasses, orange juice, and milk.

Dear Henrik Junge M., Thank you for taking the time to tell us about your experience at the ibis Aachen Marschiertor. We are sorry, that there was a feeling of "busy moments" during the breakfast time; please allow us to express our sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Your staff ibis Aachen Marschiertor

Clean and good breakfast

Customer review rating 4.3/5

Helen T. Couples - 25/08/2019 Confirmed reviews ALL

Nice housekeeping staff and helpful reception

Dear Helen T., We very much appreciate your comments regarding your stay at the ibis Aachen Marschiertor. It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope your next visit will be as pleasant as the previous one. Sincerely, Your staff ibis Aachen Marschiertor

Very good

Customer review rating 4.3/5

Professor R. Solo - 22/08/2019 Confirmed reviews ALL

Pleasant and helpful staff

Great hotel, service not so

Customer review rating 4.3/5

Anonymous Business - 18/08/2019 Confirmed reviews ALL

The lady in the front desk was not available when I checked out and hat to wait at least 5 min. Then the card machine was not working and left without my receipt. It was later mailed accordingly.

Dear Miguel N., Thank you for taking the time to tell us about your experience at the ibis Aachen Marschiertor. We are sorry that your experience concerning the check out did not meet your expectations; please allow us to express our sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Your staff ibis Aachen Marschiertor

Mr

Customer review rating 4.3/5

Peter W. Couples - 09/08/2019 Confirmed reviews ALL

Friendly staff We asked for our return visit to be moved to a room at the rear of the hotel & this was carried out very quickly The food was very good especially the breakfast

Dear Mr W., We very much appreciate your comments regarding your stay at the ibis Aachen Marschiertor. It is always a pleasure to receive positive feedback. We hope your next visit will be as pleasant as the previous one. Sincerely, Your staff ibis Aachen Marschiertor

One night stay in Aachen

TripAdvisor rating 4.0/5

anmcc Couples - 04/08/2019 TripAdvisor review

Stay in Aachen on our way to Budapest. This is an excellent hotel. Really comfortable bedrooms and great breakfast. Reception staff very helpful. Aachen has a really lovely old town centre. Really enjoyed our stay.

Dear anmcc, thank you very much for your great feedback! Your satisfaction is the best motivation for us. We hope that your next stay will be as good as the previous one. With kind regards, Your staff ibis Aachen Marschiertor

Great new air-conditioning

Customer review rating 4.3/5

Ann Couples - 29/07/2019 Confirmed reviews ALL

Really enjoyed the fact that air conditioning has been installed and the rooms have been upgraded

Dear Roger N., We very much appreciate your comments regarding your stay at the ibis Aachen Marschiertor and thank you very much for your feedback concerning the refurbishment of the rooms. It is always a pleasure to receive positive feedback. We hope your next visit will be as pleasant as the previous one. Sincerely, Your staff ibis Aachen Marschiertor

Good for tourists & more

TripAdvisor rating 4.0/5

TridentE6 Business - 28/07/2019 TripAdvisor review

This hotel shouldn't be mistaken for the Ibis Aachen Hbf, even though it is actually closer to the station than the other one (and, in my opinion, more conveniently-located as well). It is one of the older in the chain, but it doesn't really feel so. The staff is very helpful and friendly. Definitely worth a recommendation

Dear TridentE6, thank you very much for your comments about your stay in our hotel. It is always a pleasure to receive positive feedback. We hope that your next stay will be as pleasant as the previous one. With kind regards, Your staff ibis Aachen Marschiertor

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