Hotel - Novotel Ottawa City Centre
Novotel Hotel Novotel Hotel

Novotel Ottawa City Centre Hotel

4.0/5 1,838 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information


Leisure and activities


  • Breakfast

Business services

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Dear Customer, Please be advised that due to annual maintenance and cleaning , the hotel pool and hot tub will be closed from April 8-14, 2019. We apologize for any inconveniences this may have caused and appreciate your understanding. Novotel Ottawa Team

Hotel location

Companies and event centres nearby


BABCOCK1.1 km / 0.68 mi CROSSEY ENGINEERING13 km / 8.08 mi KPMG0.9 km / 0.56 mi NATIONAL DEFENCE HEADQUARTERS0.55 km / 0.34 mi PWC1.6 km / 0.99 mi THALES15 km / 9.32 mi
CPSA0.65 km / 0.4 mi DELOITTE0.9 km / 0.56 mi MDS AERO SUPPORT7.7 km / 4.78 mi NORR LIMITED0.65 km / 0.4 mi SHOPIFY0.9 km / 0.56 mi XEROX5.1 km / 3.17 mi

Congress centre

GOVERNMENT CONFERENCE CENTRE0.3 km / 0.19 mi OTTAWA CONGRESS CENTRE0.25 km / 0.16 mi SHAW CENTRE0.3 km / 0.19 mi

Exhibition centre

LANSDOWNE STADIUM15 km / 9.38 mi

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel networkOur years of experience have let us build a great expertise in meetings organization.

Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
MOONLIGHT 20 m2 2 m 0 0 8 0 0
TWILIGHT 32 m2 2 m 0 14 16 0 0
ZENITH 33 m2 2 m 0 14 16 0 0
SUNSET 69 m2 2 m 65 25 30 30 50
DAWN 78 m2 2 m 80 30 35 35 60
AURORA 90 m2 2 m 100 35 40 65 80
MORNING LIGHT 167 m2 2 m 180 65 75 100 140
    • Screen
    • Flipchart
    • Meeting room
    • Videoconferencing
    • Audio and video equipment
    • Podium
    • Day light
    • WIFI access
    • Airconditioned meeting room
    • High speed transmission line
    • Slide projector
    • Video equipment
    • Overhead projector

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Spacious rooms with a King bed or 2 Doubles, en suite bath/shower, complimentary WiFi & HSIA, ergonomic work area, LCD TV with pay movies, laptop size safe, mini fridge, hair dryer, MP3 alarm clock, tea/coffee.Stunning new rooms! 1 King bed or 2 Doubles, en suite shower, free WiFi & HSIA, work area, LCD Smart TV, HDMI & screen mirroring capability, laptop safe, tea/coffee, fridge, bathrobe & slippers, hair dryer, free local calls & bottled water.

  • 282 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 98 family rooms
  • 8 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • Ice machine
    • 110/120 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Baby bed
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Web TV
    • Pay per view channel(s)
    • Video games on TV in room
    • High speed transmission line
    • Suite TV
    • RJ 11 outlet
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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4.3/5 ALL Rating 8,868 reviews

Our guest reviews for
Novotel Ottawa City Centre

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,838 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Michael Business - 30/11/2019 Confirmed reviews ALL

Nice hotel, good breakfast, service and location.

Ciara H. Business - 29/11/2019 Confirmed reviews ALL
« Excellent as ever »

The Novotel is clean, bright and comfortable. The staff are friendly and helpful.

John Business - 27/11/2019 Confirmed reviews ALL
« Convenient location and friendly staff. »

The location was convenient for an event at the Shaw Centre. The front desk staff were pleasant and helped me find my rewards club member number, which was helpful. The room on the second floor was a bit noisy with traffic.

Anonymous Business - 27/11/2019 Confirmed reviews ALL
« Excellent accommodation, staff, food and location. »

The staff and the meals were particularly good.

Siri B. Business - 27/11/2019 Confirmed reviews ALL
« Great room, fairly quiet hotel, amazing food! »

Excellent service at front desk - lovely staff! Loved the bed and the room (shower too!). Clean, modern space. Food catered to our work event was amazing (salmon was delicious!). Great location. Highly recommend!

Anonymous Couples - 26/11/2019 Confirmed reviews ALL
« Fun and very convenient. »

We had a good time and like the location, pool and restaurant downstairs. A few things that could use improvement were the not working fridge, old carpet hallway on 8th floor and few narrow parking spots.

Amy Business - 26/11/2019 Confirmed reviews ALL
« Comfy cozy right in the heart of downtown Ottawa »

I stayed here for 3-4 days back in October for a conference. The rooms are compact, modern and practical. Well-situated just steps from Byward Market and the Rideau Centre. Would definitely recommend to family and friends for business or leisure!

Muriel L. Business - 26/11/2019 Confirmed reviews ALL
« The temperature in the room was incontroled...very hot and I was told, there was nothing they could do and to keep the window open. »

The conference room, dining area and meal was great but very expensive.

Adam C. Families - 26/11/2019 Confirmed reviews ALL

I went for my sisters wedding and a bunch of our family stayed there on Nov 2. The restaurant kitchen was closed in the afternoon and they didn’t have a liquor license. What a joke! Will never be back place sucked!

Anonymous Business - 25/11/2019 Confirmed reviews ALL
« Pleasant stay. »

Fast, efficient check-in, nice, clean, modern & comfortable room.

Shane Business - 25/11/2019 Confirmed reviews ALL
« dark rooms, non-accessible few plug-ins, bathtub didnt drain »

otherwise good

Anonymous Friends - 25/11/2019 Confirmed reviews ALL
« Great Hotel! »

I really loved staying in Novotel. It was clean, well-located, neat and even with good service :) Thank you for your service .

Mf T. Business - 25/11/2019 Confirmed reviews ALL
« Customer satisfaction is clearly the first priority at Novotel Ottawa »

Excellent. I checked in on 17 November during the mid-afternoon, and completely settled into my room (920) as I was staying for five nights. By that evening, a very notable and unpleasant odor of sewer settled into the room. One call to the front desk and Aaron, the maintenance employee on duty, was quickly at my door to check into the issue. After removing the panel under the bathroom sink, and determining the issue would require more than a few minutes to repair, Aaron contacted the front desk, retrieved a key for a new room on the same floor (for ease of moving my things), and assisted me with that transfer. I am very pleased with Novotel Ottawa City Centre's appreciation for my time, their desire to make things right, and the efficiency with which they accomplished that goal. The remainder of my stay was excellent and I will recommend this location to others. Many thanks

Rahul K. Business - 24/11/2019 Confirmed reviews ALL

This was my 3rd stay this year. Executive rooms were better and had a pleasant stay. Though never felt like a gold member.

Ck Couples - 24/11/2019 Confirmed reviews ALL
« Short pleasant stay »

Clean, friendly, comfortable, ideal location

Our hotel has responded to the review
Our hotel has responded to the review

Dear Caroline K., We very much appreciate your comments regarding your stay at the Novotel Ottawa City Centre. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jessie A. Guest Services Agent

H. B. Business - 23/11/2019 Confirmed reviews ALL
« Wonderful staying »

As usual we have been received very cordially. Our host, Troy, he was present to provide us with our room. Once again Troy exceeded our expectations. He offered us a room different from one we used to occupy during our previous visits. The room was excellent, well located and nicely decorated. Many thanks to Troy.

Family - 23/11/2019 TripAdvisor review
« Great location disappointing room »

Stayed at this hotel for 3 nights in November. We booked a Classic room - 1 king bed, but were upgraded to a renovated King room on the 6th floor. We were told that the regular King Superior Room would be small, be located on the second floor and would face a noisy street. After reading other people’s reviews, I know now that we should be thankful for the upgrade. I can say that the renovated room was OK, but… When we walked in, the room had a very strong chemical smell (perhaps chlorine?), which was mostly concentrated in the washroom. We did mention this to the front desk and it was suggested to move us to a different room. Not knowing if the source of the smell was the disinfectant or the cleaning solutions used by the hotel and thinking that another room will have the same issue, we opened our window and went for a walk. When we came back, it got a bit better...but unfortunately, the unpleasant, chemical smell was always present in our washroom. Perhaps and most likely it was coming from the pool located on the 5 floor. The washroom was always cold… like there was no heat inside at all. The closet was small and we had to remove the ironing board to make room for our coats and clothes. No soap dish. Shower door did not stay shut completely, so water would end up on the floor. The pillows were small and not comfortable. The location of this hotel was great. Staff was friendly and helpful. Room was clean and with comfortable bed. Had dinner at the hotel restaurant. Food was good. Breakfast was good, but pricey. All you can eat buffet, served with drip coffee or tea - $19.50 per person. In summary, perhaps if we stayed in a different room, we would probably be happy with our stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sightsee42890577670, Thank you for taking the time to leave your detailed review. We are happy to hear that you enjoyed the service provided by our team as well as the location and The Albion Rooms dining experience. However, we are disappointed to hear that you were not comfortable in your room, due to the cleaning chemicals. Your feedback will be provided to the Housekeeping team and for any future stays, we will be happy to have your room prepared as a hypoallergenic room for your comfort. Thank you again for taking the time to share your thoughts through this review and we hope we have the opportunity to welcome you back. Regards Raman Virk Front Office Manager

Anonymous Business - 22/11/2019 Confirmed reviews ALL
« Great stay »

Thank you for the upgrade and the accommodations for your Platinum members

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. H., Thank you for the great review of our hotel, and for being a loyal member of the Accor brand! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kelly D.

Desmond J. Families - 21/11/2019 Confirmed reviews ALL
« Not too bad »

It was a pretty cold weekend in Ottawa,and we were in town for a wedding,overall the hotel met our needs,the breakfast was reasonable..lots of shopping close by..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Desmond, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kelly D.

Louise Business - 21/11/2019 Confirmed reviews ALL

Great location

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