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Novotel Stevenage Hotel 4 stars

Customer review rating 4.1/5 3,215 reviews

ALLSAFE approved hotel

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Novotel Stevenage
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+ 17 Services

Hotel extras

  • An ALLSAFE Clifton Environment certified hotel.

  • New Spring Menu served daily from 18:00 - 21:00

  • Coffee served in the lounge from early morning with lunch from 11.30 -14:00

  • Meeting rooms available for socially distanced meetings

  • Free car parking on site -register with Parking eye at reception

Hotel location

Novotel Stevenage

Knebworth Park
SG1 2AX stevenage
united kingdom

Tel: +441438346100

Fax: (+44)1462/650528

Check-in from 15h00

Check out up to 12h00

  • STEVENAGE :  STEVENAGE

  • By plane

    LONDON HEATHROW At 68km / 42.5 miles

  • By plane

    LONDON LUTON At 25.59km / 15.9 miles

  • By plane

    LONDON STANSTED At 45km / 28.13 miles

  • By train

    STEVENAGE STATION At 3km / 1.86 miles

GPS :51.886898, -0.208569

Companies

  • ASTRIUM 1.01 km / 0.63 mi
  • AVIVA 7.24 km / 4.5 mi
  • BAE 2.41 km / 1.5 mi
  • BRITISH AEROSPACE 3.0 km / 1.88 mi
  • DIXONS 3.0 km / 1.88 mi
  • DUPONT 3.0 km / 1.88 mi
  • E A D S 2.41 km / 1.5 mi
  • FUJITSU 2.41 km / 1.5 mi
  • GLAXO SMITH KLINE 0.8 km / 0.5 mi
  • ICL 3.0 km / 1.88 mi
  • M B D A 2.41 km / 1.5 mi
  • NORWICH UNION 3.0 km / 1.88 mi
  • PROJEN 3.0 km / 1.88 mi
  • SHEARING PLOUGH 3.0 km / 1.88 mi
  • SODEXHO 3.0 km / 1.88 mi
  • STEVENAGE BOROUGH COUNCIL 3.0 km / 1.88 mi
  • TESCO 0.8 km / 0.5 mi
  • TESCO STORES LTD 3.0 km / 1.88 mi
  • TEXTRON FASTENING SYSTEM 3.0 km / 1.88 mi
  • WINCANTON 3.0 km / 1.88 mi

Hotel services

RESTAURANT

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting.Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • One Bar
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 6 Meeting rooms
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 102 rooms
    • 2 rooms for people with reduced mobility
    • 4 family rooms
    • 4 connecting rooms
    • 102 non-smoking rooms
    • 3 floors
  • Languages spoken at the hotel
    • German
    • Dutch
    • English
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet Additional charge
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-out
  • Desk equipment available
    • Shoe shine machine
  • Safe deposit box at reception
    • Safe deposit box at reception
Access to property
  • Free on site parking available,
    • On site
    • 98 parking spaces
    • Private
Family
  • Services for children
    • Board games available
    • Outdoor playground for children

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel networkWith the Meeting@Novotel offer, Novotel promises the right solution to meet every need.

Room descriptions and layouts

7 

meeting rooms

From 1 to 150 

attendees

Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel

  • Convert different units of measurement and make organising your events easier.

  • Flipchart

  • Videoconferencing

  • Audio and video equipment

  • Podium

  • Lectern

  • Day light

  • WIFI access

  • Syndicate rooms

  • Overhead projector

  • Airconditioned meeting room

  • Slide projector

  • Video equipment

  • High speed transmission line

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Our guest reviews for
Novotel Stevenage

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

3,215 reviews

TripAdvisor Rating 3.5/5

975 reviews

Well located

Customer review rating 5.0/5

Gavin S. Couples - 12/10/2021 Confirmed reviews ALL

I had two nights at the hotel and found it to be perfect for me. Clean, large, well located and friendly staff.

Grotty

Customer review rating 1.5/5

Austenrose Business - 11/10/2021 Confirmed reviews ALL

Every piece of carpet and soft furnishing needs thoroughly washing or replacing - there are stains on the carpets and chairs throughout the hotel and the bedroom floor (221) is disgusting. Even the newer looking soft furnishings in the bar need vacuuming along the seat backs. There are cobwebs around the windows. No ventilation working in the public toilets - contravenes COVID recommendations. Beds stored under the main stairs. Stair hand rail filthy. We're meant to be reassured by the cleanliness during the pandemic. Quite the opposite.

Customer review rating 0.5/5

Chris G. Friends - 07/10/2021 Confirmed reviews ALL

I CAN ONLY GIVE YOU A LOW SCORE AS i did not stay in the Hotel. I had cancelled my reservation 2 weeks ago and am still awaiting a refund for the three room that were booked. Having said that my previous stay in the hotel about 3 years ago was satisfactory.

No Food at 7-45pm

Customer review rating 2.0/5

Nicholas J. M. Friends - 06/10/2021 Confirmed reviews ALL

We arrived to check in at 7-45 pm to be told by reception that the restaurant had stopped taking orders as they had " a rush" , said there was not out of hours sandwich menu, and gave us a list of local take aways that deliver to the hotel. I've never seen that before in a hotel in my life! We went in to the fairly empty restaurant and after asking nicely the lady in the restaurant asked the chef and we were allowed to order a meal. I found the whole episode extraordinary - I've just never seen this before in a hotel - an attempt at dreadful service. Having said this we did get a meal but only just and only by being forceful, the rooms were nice, and the breakfast OK.

Well located enjoyable stay

Customer review rating 4.5/5

Stuart Couples - 05/10/2021 Confirmed reviews ALL

Well presented location, ample parking

Convenient, comfortable and clean

Customer review rating 4.5/5

Rob Families - 05/10/2021 Confirmed reviews ALL

Short overnight stay. Comfortable beds, clean room. Nice breakfast, good selection of food, overall good value for money.

Well located and convenient

Customer review rating 3.0/5

Anonymous Families - 05/10/2021 Confirmed reviews ALL

I stayed overnight with my two kids for a trip to London the next day. The hotel was conveniently placed and the staff kind and helpful. The hotel itself wasn't quite up to the normal Novotel standard, the restaurant and breakfast offering had little choice and wasn't the usual excellent quality. This perhaps reflects reopening after covid. However the staff did their best to be flexible and provide a good experience.

Ok but not the best value for money

Customer review rating 3.0/5

Catrine Couples - 05/10/2021 Confirmed reviews ALL

Room was a good size, some stains/marks on walls, furniture, toilet. Was charged additional £20 for early check in which we were not advised about in advance. Also if rooms are available then you should allow people to check in at no extra cost as there is no extra cost to the hotel! Breakfast was ok, staff were friendly and helpful.

Customer review rating 3.5/5

Anonymous Friends - 03/10/2021 Confirmed reviews ALL

Great room. Lovely bathroom. Good breakfast. Two small comments: I had something delivered to reception to collect upon arrival and reception was aware. When I checked in they had mistakingly given it to another guest who shares my first name … the issue was solved, but it shouldn’t really have happened in the first place. I paid cash upon check in and was told I would get a receipt upon departure. Upon departure I was told I just needed to drop key in box so no receipt …. No problem, but if for some reason hotel thought I hadn’t settled my bill, I would have had no proof…

Good to be back staying in hotels

Customer review rating 4.0/5

Maggie H. Business - 03/10/2021 Confirmed reviews ALL

Although the system was down when we booked in - the receptionist managed with paper - and with a smile! Meal in the evening was good - not outstanding - however service was prompt and with a smile. Checking out was painless and well done. Good to be back!

Nice hotel but hotel felt dated

Customer review rating 3.5/5

Amina Couples - 26/09/2021 Confirmed reviews ALL

The staff were friendly and eveything was to a good standard however the carpets And wall papers/paint made the whole hotel feel dated, also slightly unclean. If the carpets were new I would defo come back again.

Dear Amina Thank you for taking the time and trouble to complete a survey following your past stay at Novotel Stevenage At Novotel Stevenage we all take great pride in providing our guests with the highest standards of service, therefore I am very sorry to learn that we failed to meet your expectations on this occasion; please allow me to express my sincere apologies. Your feedback is very important to us and I wish to assure you that we take all comments seriously and we will address these issues accordingly. Although we may not always enjoy receiving negative feedback, it certainly allows us to continuously review the services we provide and help us to concentrate our training efforts where needed to build the confidence and skills of our colleagues. The feedback that you have left has been passed on to the General Manager & Housekeeping. Once again, please accept my sincere apologies and we hope to have the opportunity of warmly welcome you again to Novotel Stevenage in the near future. Sincerely, Guest Relations

Nice Staff, Poor Catering Services, Average Rooms, Tatty Communal Areas, Terrible Mattress!

TripAdvisor rating 2.0/5

yourhavingalaugh3 Business - 24/09/2021 TripAdvisor review

Stayed here for a couple of nights on a business trip (not for the first time). The Good: Easy parking and well located for the motorway. The staff I met were all helpful and friendly (not the chefs!). Wifi was good in my room. The Bad: Short restaurant hours and when I arrived at the bar at exactly 2046 in the evening I was told the kitchen had closed exactly a minute earlier. I asked if there was anything the chef could make / heat that was quick but the response was 'Kitchen is closed'. This lack of flexibility does not encourage me to return despite being a loyal ALL Accor Diamond member. The Ugly: The Novotel Stevenage is renowned as having the worst mattresses of all the local hotels (which is why most of us use the Holiday Inn, Holiday Inn Express or Premier Inn in Stevenage) BUT my mattress was like a bag of bones. No mattress protector, padding or the like, just a surface like the Alps that for most people would be unacceptable (yup - it WAS unacceptable and I told them so on both days). The telephone in my room did not work (room 305) and the shower flooded out of the cubicle onto the floor after about 2 minutes of running the water - minor issues compared to the mattress. Summary: a poor hotel that could do with a lick of paint / new carpets (and the sole lift needs a good scrub / deep clean). I cannot comment on the food as alas I was forced to use Just Eat for my evening meal - but the breakfast was bland and just satisfactory. Location is great if you want to just drive off the motorway but if you do not have a car or want to visit anywhere in the town it is not so good. Compared to most Novotel hotels in the UK this is a very tatty and well below average example and when compared to the other chain hotels in the town it ranks poorly. Sorry guys but this is a shabby / poor hotel and I am sure the hotel management staff know it!

Dear Guest, Thank you for taking the time and trouble to complete a survey following your past stay at Novotel Stevenage At Novotel Stevenage we all take great pride in providing our guests with the highest standards of service, therefore I am very sorry to learn that we failed to meet your expectations on this occasion; please allow me to express my sincere apologies. Your feedback is very important to us and I wish to assure you that we take all comments seriously and we will address these issues accordingly. Although we may not always enjoy receiving negative feedback, it certainly allows us to continuously review the services we provide and help us to concentrate our training efforts where needed to build the confidence and skills of our colleagues. The feedback that you have left has been passed on to the General Manager & Housekeeping. Once again, please accept my sincere apologies and we hope to have the opportunity of warmly welcome you again to Novotel Stevenage in the near future. Sincerely, Guest Relations

Apart from the cleaning lady coming into my room at 7am while I was on the loo naked all ok !!! Not

Customer review rating 1.0/5

Andy O. Business - 22/09/2021 Confirmed reviews ALL

See above not happy

Dear Andy, Thank you for taking the time and trouble to complete a survey following your past stay at Novotel Stevenage At Novotel Stevenage we all take great pride in providing our guests with the highest standards of service, therefore I am very sorry to learn that we failed to meet your expectations on this occasion; please allow me to express my sincere apologies. Your feedback is very important to us and I wish to assure you that we take all comments seriously and we will address these issues accordingly. Although we may not always enjoy receiving negative feedback, it certainly allows us to continuously review the services we provide and help us to concentrate our training efforts where needed to build the confidence and skills of our colleagues. The feedback that you have left has been passed on to the General Manager & Housekeeping. Once again, please accept my sincere apologies and we hope to have the opportunity of warmly welcome you again to Novotel Stevenage in the near future. Sincerely, Guest Relations

Good stay

Customer review rating 4.5/5

Mrs C. R. Couples - 21/09/2021 Confirmed reviews ALL

Very good

Dear Charlotte R., Thank you very much for your outstanding ratings regarding your stay at the Novotel Stevenage. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations

Staff great but my room had not been cleaned as was very diety in bathroom anfd floor covered in buts if splintered wood and large lumps of black fluff

Customer review rating 2.5/5

Michelle R. Solo - 21/09/2021 Confirmed reviews ALL

Reception staff wonderful and helpful.My room was not very clean at all.Bathroom shower wall covered in old soap marks which I saw when getting in shower,toilet wall had brown marks up walls and the carpet had wooden splinters on floor by the to desk so could have stood on it and large amounts of black fluff on floor. Have stayed here before and it was a good expereience but sadly not this time. Just needs a bit more care with the cleaning if the rooms.Thank you

Dear Michelle Thank you for taking the time and trouble to complete a survey following your past stay at Novotel Stevenage At Novotel Stevenage we all take great pride in providing our guests with the highest standards of service, therefore I am very sorry to learn that we failed to meet your expectations on this occasion; please allow me to express my sincere apologies. Your feedback is very important to us and I wish to assure you that we take all comments seriously and we will address these issues accordingly. Although we may not always enjoy receiving negative feedback, it certainly allows us to continuously review the services we provide and help us to concentrate our training efforts where needed to build the confidence and skills of our colleagues. The feedback that you have left has been passed on to the General Manager & Housekeeping. Once again, please accept my sincere apologies and we hope to have the opportunity of warmly welcome you again to Novotel Stevenage in the near future. Sincerely, Guest Relations

Very Disappointed

Customer review rating 2.0/5

Andrew M. Friends - 21/09/2021 Confirmed reviews ALL

We felt the hot was tired and old looking, many stains on carpets etc, in the bedroom 211 i took photos of lots of mould in the shower area i mean more than i ever seen before, I showed reception they told me to email photos and i did still not had a reply, the dinner food was only very standard the sofa we had to sit on at dinner was badly stained and to low for the table we asked if we could move to the 10 empty tables and was told that area is closed, the breakfast was even less special half the food was missing second day coffee machine broken, no orange juice, had no glasses out had to ask for water and apple juice, there was lots of litter in the car park, the staff were friendly but clearly not trained in there rolls. I was very surprised at how bad a chain like Novatel could be. I am sure the excuse is new staff due to covid but there is no excuse for the very disgusting shower room there was a long black hair in the tray and some stains in the toilet bowl. Hope this helps Regards Andrew M.

Dear Andrew M., Thank you for taking the time and trouble to complete a survey following your past stay at Novotel Stevenage At Novotel Stevenage we all take great pride in providing our guests with the highest standards of service, therefore I am very sorry to learn that we failed to meet your expectations on this occasion; please allow me to express my sincere apologies. Your feedback is very important to us and I wish to assure you that we take all comments seriously and we will address these issues accordingly. Although we may not always enjoy receiving negative feedback, it certainly allows us to continuously review the services we provide and help us to concentrate our training efforts where needed to build the confidence and skills of our colleagues. The feedback that you have left has been passed on to the General Manager & Housekeeping. Once again, please accept my sincere apologies and we hope to have the opportunity of warmly welcome you again to Novotel Stevenage in the near future. Sincerely, Guest Relations

get quiet room as requested, Thks

Customer review rating 3.5/5

Anonymous Business - 20/09/2021 Confirmed reviews ALL

real desktop to work, but a business chair should be there to work longer without backpain cleaning to improve, desktop table stains not cleaned lighting at head bed noisy making a lot of cracks poor breakfast with orange juice left and odd black coffee, coffee machine to maintain

Dear francois r., Thank you for the great review of our hotel! Your feedback is very important to us and I wish to assure you that we take all comments seriously and we will address these issues accordingly. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Guest Relations

Good location

Customer review rating 4.0/5

Caroline S. Couples - 18/09/2021 Confirmed reviews ALL

Our stay was fine bit disappointed tho I asked for towels at reception and they said we will leave in your room so we got 1 large towel and 1 small towel between a couple surly they must know how many people in room

Dear Caroline, Thank you for the great review of our hotel! Your feedback is very important to us and I wish to assure you that we take all comments seriously and we will address these issues accordingly. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Guest Relations

Just OK

TripAdvisor rating 3.0/5

sheilaminchin 18/09/2021 TripAdvisor review

This hotel can only be described as a little worn. No lunch or bar service until 4pm Room ok but I personally failed to get into the shower, needed a ladder as the side was so high. Breakfast just ok but staff failed to keep up with demand. Had to wait for things to be topped up all the time. Very convenient location

Dear Sheila, Thank you for taking the time and trouble to complete a survey following your past stay at Novotel Stevenage At Novotel Stevenage we all take great pride in providing our guests with the highest standards of service, therefore I am very sorry to learn that we failed to meet your expectations on this occasion; please allow me to express my sincere apologies. Your feedback is very important to us and I wish to assure you that we take all comments seriously and we will address these issues accordingly. Although we may not always enjoy receiving negative feedback, it certainly allows us to continuously review the services we provide and help us to concentrate our training efforts where needed to build the confidence and skills of our colleagues. The feedback that you have left has been passed on to the General Manager & Housekeeping. Once again, please accept my sincere apologies and we hope to have the opportunity of warmly welcome you again to Novotel Stevenage in the near future. Sincerely, Guest Relations

Hotel ok, food very poor

Customer review rating 1.5/5

Stephen Business - 17/09/2021 Confirmed reviews ALL

The room was ok, but the food was awful. I ordered a steak only to told 10 mins later you had run out of steak. So, I ordered the burger. Not very nice & the chips were the worst chips I have ever had in a hotel. I usually stay in the Holiday Inn when visiting Stevenage with work. Thought I would try you for a change & wished I had not.

Dear Stephen, Thank you for taking the time and trouble to complete a survey following your past stay at Novotel Stevenage At Novotel Stevenage we all take great pride in providing our guests with the highest standards of service, therefore I am very sorry to learn that we failed to meet your expectations on this occasion; please allow me to express my sincere apologies. Your feedback is very important to us and I wish to assure you that we take all comments seriously and we will address these issues accordingly. Although we may not always enjoy receiving negative feedback, it certainly allows us to continuously review the services we provide and help us to concentrate our training efforts where needed to build the confidence and skills of our colleagues. The feedback that you have left has been passed on to the General Manager & Housekeeping. Once again, please accept my sincere apologies and we hope to have the opportunity of warmly welcome you again to Novotel Stevenage in the near future. Sincerely, Guest Relations

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