Novotel Stevenage Hotel 4 stars

Customer review rating 4.1/5 3,025 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Novotel Stevenage
See on a map
+ 18 Services
Book this hotel
Meeting Planner ALL

Your loyalty is rewarded

Hotel extras

  • An ALLSAFE Clifton Environment certified hotel.

  • Child-friendly facilities, including outdoor playground. Free on-site parking, free WiFi

  • In-house restaurant offering international and local cuisine

  • Hotel bar with a selection of beers, wines and cocktails

  • 7 versatile meeting rooms which can hold up to 150 people

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Outdoor playground for children
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Laundry
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Outdoor playground for children
  • Other sports activities
Business services
  • 7 meeting room(s)
  • Copy/print service available
Information message

Hotel location

Novotel Stevenage

Knebworth Park
SG1 2AX
stevenage
united kingdom

Tel: +441438346100

Fax: (+44)1462/650528

Check-in from 14h00

Check out up to 12h00

  • STEVENAGE :  STEVENAGE

  • By plane

    LONDON HEATHROW At 68km / 42.5 miles

  • By plane

    LONDON LUTON At 25.59km / 15.9 miles

  • By plane

    LONDON STANSTED At 45km / 28.13 miles

  • By train

    STEVENAGE STATION At 3km / 1.86 miles

GPS :51.886898, -0.208569

Companies

  • ASTRIUM 1.01 km / 0.63 mi
  • AVIVA 7.24 km / 4.5 mi
  • BAE 2.41 km / 1.5 mi
  • BRITISH AEROSPACE 3.0 km / 1.88 mi
  • DIXONS 3.0 km / 1.88 mi
  • DUPONT 3.0 km / 1.88 mi
  • E A D S 2.41 km / 1.5 mi
  • FUJITSU 2.41 km / 1.5 mi
  • GLAXO SMITH KLINE 0.8 km / 0.5 mi
  • ICL 3.0 km / 1.88 mi
  • M B D A 2.41 km / 1.5 mi
  • NORWICH UNION 3.0 km / 1.88 mi
  • PROJEN 3.0 km / 1.88 mi
  • SHEARING PLOUGH 3.0 km / 1.88 mi
  • SODEXHO 3.0 km / 1.88 mi
  • STEVENAGE BOROUGH COUNCIL 3.0 km / 1.88 mi
  • TESCO 0.8 km / 0.5 mi
  • TESCO STORES LTD 3.0 km / 1.88 mi
  • TEXTRON FASTENING SYSTEM 3.0 km / 1.88 mi
  • WINCANTON 3.0 km / 1.88 mi
Companies

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel networkWith the Meeting@Novotel offer, Novotel promises the right solution to meet every need.

7 

meeting rooms

From 1 to 150 

attendees

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel

  • Convert different units of measurement and make organising your events easier.

General equipment

  • Flipchart

  • Videoconferencing

  • Audio and video equipment

  • Podium

  • Lectern

  • Day light

  • WIFI access

  • Syndicate rooms

  • Overhead projector

  • Airconditioned meeting room

  • Slide projector

  • Video equipment

  • High speed transmission line

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Superior Premium Room with Queen Bed and Sofa

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Premium Room with Queen Bed and convertible Sofa Bed

  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Premium Room with Twin beds (2 single beds)

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)
Rooms

Our restaurants and bars

RESTAURANT

Type of cuisine: International

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting.Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Menu (PDF)

Lunch

11:00 - 17:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

HOTEL BAR

Non contractual photo

Absorb the lively atmosphere at Novotel. In stylish surroundings, choose from an array of beers, wines and cocktails served by our fun and friendly staff. Our buzzing bar offers the perfect place to enjoy an evening's entertainment or relax and unwind.

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Novotel Stevenage

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

3,025 reviews

tripadvisor

TripAdvisor Rating 3.5/5

960 reviews

regular user feedback

TripAdvisor rating 3.5/5

Kevin H Business - 28/06/2020 TripAdvisor review

i have been at the Knebworth Novatel for over 3 months as an NHS essential worker - the staff have, despite difficult conditions and restrictions maintained a very high level of service and nothing is too much trouble. Very professional and my "sabbatical" has been comfortable and issue free - you would not know there were issues outside the hotel apart from the availability of services such as bar and restaurant - the breakfast is well presented and plentiful with a reasonable selection of cold offerings. one of the best appointed and managed hotels in the area - and I have stayed in a number over the passed 6 months. I would now always chose this hotel and will do going forward for my work requirements.

Good stay

Customer review rating 4.1/5

Anonymous Couples - 30/03/2020 Confirmed reviews ALL

Helpful staff that were ready to support although some of the basic parts of the room such as door handles appeared like they needed updating, as they were quite hard to open.

Dear James B., We very much appreciate your comments regarding your stay at the Novotel Stevenage. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 4.1/5

Anonymous Families - 23/03/2020 Confirmed reviews ALL

Not sure if it is your air con system or boiler but the noise started up at 3 am and went on for about 15 to 20 minutes which woke me up. Apart from that the room was comfortable and staff very pleasant and helpful.

Dear Jeff P., We very much appreciate your comments regarding your stay at the Novotel Stevenage. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Sincerely,

Good All Round!

Customer review rating 4.1/5

Andrew R. Business - 20/03/2020 Confirmed reviews ALL

Clean, friendly, comfortable, good value - Thanks

Dear Andrew R., Thank you very much for your outstanding ratings regarding your stay at the Novotel Stevenage. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Convenient 1 night stopover for trip to London

Customer review rating 4.1/5

Eric L. Couples - 17/03/2020 Confirmed reviews ALL

Had booked the wrong night by mistake - the receptionsit was very understanding & helpful, managing to find us a room for that night. Overall standard of cleanliness was very good.

Dear Eric L., Thank you very much for your outstanding ratings regarding your stay at the Novotel Stevenage. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely,

nice room, dirty toilet

Customer review rating 4.1/5

Da… Solo - 17/03/2020 Confirmed reviews ALL

toilet hadn't been cleaned in a long while

Dear daisy c., We very much appreciate your comments regarding your stay at the Novotel Stevenage. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Sincerely,

Party at hotel so handy staying there

Customer review rating 4.1/5

Mrs Y. H. Couples - 12/03/2020 Confirmed reviews ALL

We enjoyed our stay breakfast is really nice need to make sure you tell all guests about the parking even people just going to parties as some people were not told. Also feel that if you book a party you should get the the hotel room free if you have over 10 guests booking. When I booked my party I was told I could not do my own catering went to a party the following week and they had done their own catering this is not very good.

Dear Yvonna H., We very much appreciate your comments regarding your stay at the Novotel Stevenage. It is always a pleasure to positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Sincerely,

Good location

Customer review rating 4.1/5

Karen Families - 04/03/2020 Confirmed reviews ALL

Overall good size room, clean etc. No one on reception when we arrived , we waited around finally a female arrived, no greeting, no smile , not the sort of service I expect.

Dear Karen L., We very much appreciate your comments regarding your stay at the Novotel Stevenage. It is always a pleasure to receive feedback. I will share your comments with our team, also the one about your check in. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience,. Sincerely,

Hotel could to with a revamp

Customer review rating 4.1/5

Sheeda Business - 04/03/2020 Confirmed reviews ALL

Only reason to stay is the location which is perfect for my place of work Hotel is tired looking as are the staff. Toilet needs bleaching Carpets need cleaning Biggest problem is the toilet has no sink?? Have to open the toilet door, then open the bathroom door THEN Wash the hands ?? With the age of spreading viruses , this is a very poor design

Dear Harshida P., Thank you for taking the time to tell us about your experience at the Novotel Stevenage. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to serve you in future. Sincerely,

It was OK, hotel well located for use.

Customer review rating 4.1/5

Anonymous Business - 02/03/2020 Confirmed reviews ALL

I was not impressed with the receptionist upon arrival. I found her cold and verging on the point of rudeness, for no apparent reason?

Dear Ayaz B., Thank you for taking the time to tell us about your experience at the Novotel Stevenage. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Nice quiet location

Customer review rating 4.1/5

Matt Couples - 01/03/2020 Confirmed reviews ALL

Nice stay again in lovely rooms with one of the nicest beds.

Dear Matthew B., Thank you very much for your outstanding ratings regarding your stay at the Novotel Stevenage. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Very clean, well located

Customer review rating 4.1/5

Josephine. Families - 01/03/2020 Confirmed reviews ALL

The customer service was excellent.

Dear Joesephine O., Thank you very much for your outstanding ratings regarding your stay at the Novotel Stevenage. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely,

not satisfactory

Customer review rating 4.1/5

Sabine K. Business - 29/02/2020 Confirmed reviews ALL

long waiting at check-in without any notice or service mindset 1st attempt for a room was a used rom 2nd attempt -> key didn't work 3rd attempt ok - during night loud fridge and some light check-out without bill

Dear Sabine K., Thank you for taking the time to tell us about your experience at the Novotel Stevenage. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address your comments and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Convenient

Customer review rating 4.1/5

Wjd Business - 27/02/2020 Confirmed reviews ALL

Satisfactory.

Dear William D., We very much appreciate your comments regarding your stay at the Novotel Stevenage. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Very convenient at reasoble prices

Customer review rating 4.1/5

Liz Business - 26/02/2020 Confirmed reviews ALL

Helpful staff, quiet room, good price....good all round

Dear Elisabeth S., Thank you very much for your outstanding ratings regarding your stay at the Novotel Stevenage. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good stay

Customer review rating 4.1/5

A G. Families - 25/02/2020 Confirmed reviews ALL

Well located for visiting our relatives but not good if you need to walk anywhere. Very pleased we could bring Ralph the dog with us. Breakfast was nice with a good choice of cooked, pastries and cereals/yogurts. All the staff we encountered were very pleasant.

Dear Amanda G., Thank you very much for your outstanding ratings regarding your stay at the Novotel Stevenage. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great stay yet again

Customer review rating 4.1/5

S H. Couples - 24/02/2020 Confirmed reviews ALL

A very last minute trip needed a room here, spotlessly clean and very welcoming staff.

Dear S H., Thank you very much for your outstanding ratings regarding your stay at the Novotel Stevenage. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely,

well located

Customer review rating 4.1/5

Tee Families - 20/02/2020 Confirmed reviews ALL

Stayed often due to location and family nearby. Eat in the restaurant for dinner with friends and the food has sadly dropped in standard, very basic and poor quality ingredients . Never took the breakfast as its normally below average and judging by the quality of the food at dinner this would not have improved. Really wish this can be impoved as now we will not eat there anymore .

Dear Theresa A., Thank you for taking the time to tell us about your experience at the Novotel Stevenage. I am sorry to hear your opinion about the food; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address your comments. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to serve you in future. Sincerely,

Usefully equipes room

Customer review rating 4.1/5

Andreea Couples - 19/02/2020 Confirmed reviews ALL

The hotel is decent for a 3* property. It does lack a decent restaurant as the food we ate there was at the lowest level. Service in the restaurant was weird as The food was delivered to the table but we had to go to the counter to pay .. Room is of a good size, well equipped and really appreciated the USB plug. Horrible pillows but cozy overall. The cleaners did a good job however Housekeeping supervisor knocked at least 3 times on the day of our departure. Polite reception but not the most knowledgeable for the surroundings. Can not complain overall as I got a pretty decent rate so I would say it was a good value for the money.

Dear Andreea N., We very much appreciate your comments regarding your stay at the Novotel Stevenage. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Sincerely,

A little disappointing

Customer review rating 4.1/5

Richard B. Families - 18/02/2020 Confirmed reviews ALL

Food was of variable quality and restaurant food was overpriced considering the quality. Evening staff had no idea whatsoever about what was available. Hotel was generally a bit on the tawdry side with hardly a single picture anywhere to brighten the ambiance and give the establishment character. Staff were generally exceptionally friendly and helpful. But reception desk staff sometimes forgot to mention about the need to register vehicle number causing great inconvenience subsequently in getting penalty refunded. No face flannels in rooms and on one day tea, coffee, etc not replaced. All in all disappointing given the hotel's four stars and the price.

Dear Richard B., Thank you for taking the time to tell us about your experience at the Novotel Stevenage. I am sorry to hear that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us and we will look into the details of your comment. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby