Novotel Ipswich Centre

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Novotel Ipswich Centre 4 stars

Customer review rating (ALL Rating) 4.2/5 575 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • An ALLSAFE Clifton Environmental Services certified hotel.

  • Onsite parking for guests- £7 for 24 hours

  • Elements Restaurant open daily

  • Six versatile meeting spaces for events that work

  • Full English Breakfast available

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Ipswich Centre

Grey Friars Road
IP1 1UP IPSWICH
United Kingdom

  • NATIONAL EXPRESS:  IPSWICH

  • By plane

    LONDON HEATHROW At 160km / 99 miles

  • By plane

    LONDON STANSTED At 79km / 49 miles

  • By boat

    HARWICH At 60km / 37 miles

  • By train

    IPSWICH CENTRAL At 0km / 0 miles

GPS:52.05321, 1.152622

Companies

  • AXA 1 km / 1 mi
  • BT 16 km / 10 mi
  • CUSTOMS AND EXCISE 1 km / 1 mi
  • WATER FRONT 0 km / 0 mi
  • WILLIS 0 km / 0 mi

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

RESTAURANT

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting.Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel network Our years of experience have let us build a great expertise in meetings organization.

Room descriptions and layouts

meeting rooms

From 1 to 220 

attendees

Configuration is not available for these requirements
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  • Convert different units of measurement and make organising your events easier.

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Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Our guest reviews

Our guest reviews for
Novotel Ipswich Centre

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  575 reviews

TripAdvisor Rating  4.0/5  1,170 reviews

Certificate of excellence 2022

Good experience for a 1 night stay

Customer review rating 4.0/5

Julian Couples - Confirmed reviews ALL

Friendly welcome - parking is a little stressful to get a space. Room clean and comfortable bed. Good breakfast - liked the option to order albeit that was not obvious.

Great stay, fantastic welcome and service

Customer review rating 5.0/5

Anonymous Friends - Confirmed reviews ALL

I arrived at the hotel and the lady at Reception was extremely helpful and professional. The room was spacious, clean and with great facilities. Great impression! I will be back

Nice hotel and good room, shame about the Breakfast

Customer review rating 3.5/5

Richardp Couples - Confirmed reviews ALL

The hotel is lovely, and the room spotless, although we were right on a busy roundabout we didn't hear the traffic. The bed was truly comfortable, and we both had a great night's sleep. Check-in was easy, and we even dropped our bags off in the morning. The only disappointment was the breakfast, we arrived at the restaurant just after the start time of 7.30, only part of the room was prepared, and the member of staff still had their street clothes on and was rushing around seating people and trying to get the breakfast ready. The great thing was that the cooked breakfast was out and ready, that was until we tried it, most items were lukewarm at best, and the quality was below par, we have had better quality at budget hotels in the area, and will probably use them in the future as we felt that this ruined the stay (not the weekend, but the stay in the hotel).

Great Stay

Customer review rating 5.0/5

Mm Solo - Confirmed reviews ALL

Good facilities, good food, and the staff were all great. Always cheerful and helpful, and nothing was too much bother for them.

Dear Mr Michael M. We very much appreciate your comments regarding your stay at Novotel Ipswich. It is always a pleasure to receive positive feedback. Really pleased to hear my staff looked after you well. It would be great if you could share your positive experience with other possible guests as well, please feel free to post a review on https://www.tripadvisor.co.uk/UserReviewEdit-g190725-d191757-Novotel_Ipswich-Ipswich_Suffolk_East_Anglia_England.html I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Nuwan Jayasena General Manager NOVOTEL IPSWICH CENTRE Grey Friars Road, IP1 1UP, Ipswich Tel : +4…00 Mob: +4…40 Email:Nu… novotel.com accorhotels.com

Well located for town and Quay side.

Customer review rating 5.0/5

Thelma J. Couples - Confirmed reviews ALL

Staff very helpful and friendly.

Dear Ms Thelma J., We very much appreciate your comments regarding your stay at Novotel Ipswich. It is always a pleasure to receive positive feedback. Vey much appreciate your feedback about my team. This means a lot to me and my team. It would be great if you could share your positive experience with other possible guests as well, please feel free to post a review on https://www.tripadvisor.co.uk/UserReviewEdit-g190725-d191757-Novotel_Ipswich-Ipswich_Suffolk_East_Anglia_England.html I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Nuwan Jayasena General Manager NOVOTEL IPSWICH CENTRE Grey Friars Road, IP1 1UP, Ipswich Tel : +4…00 Mob: +4…40 Email:Nu… novotel.com accorhotels.com

Disappointed with our room but great breakfast

Customer review rating 2.5/5

Sophie Families - Confirmed reviews ALL

Our room absolutely stank of smoke, whoever had stayed before us had clearly been smoking in the room and being non smokers with a toddler we were far from impressed. The smell hit you as soon as you stepped in the door and it’s all we could smell on our one night stay. I also saw nail clippings by the bed side table that definitely weren’t ours. Would be great to supply shower gel, shampoo and conditioner in the bathroom. The water in the sink took ages to drain as well. We notified reception about the smoke smell and they apologised but no one came up to check it out or offer anything to ease our disappointment. A shame as we opted for Novotel over other competitors as we felt it was a trusted brand but left feeling disappointed. However staff were friendly especially the gentlemen greeting us to breakfast and the breakfast itself was great.

Dear Sophie B., Thank you for taking the time and trouble to complete a survey following your recent stay at The Novotel Ipswich. At The Novotel we all take great pride in providing our guests with the highest standards of service, therefore I am very sorry to learn that we failed to meet your expectations on this occasion; please allow me to express my sincere apologies. I have spoken to my front office manager and also to my housekeeping manager about the issues you raised. Your feedback is very important to me and I wish to assure you that we take all comments seriously and we will address these issues accordingly. Although we may not always enjoy receiving negative feedback, it certainly allows us to continuously review the services we provide and help us to concentrate our training efforts where needed to build the confidence and skills of our colleagues. I would like to assure you Ms B. that this experience is very unusual. In an effort to restore your faith in Novotel Ipswich, I would like to invite you back for a preferential rates for dates of your choice. Please contact me directly when you have a date in mind on Nu… or 01… and I promise I will take good care of you. Once again, please accept my sincere apologies and we hope to have the opportunity of warmly welcome you again to The Novotel Ipswich in the near future. Yours sincerely, Nuwan Jayasena General Manager NOVOTEL IPSWICH CENTRE Grey Friars Road, IP1 1UP, Ipswich Tel : +4…00 Mob: +4…40 Email:Nu… novotel.com accorhotels.com

Overrated

Customer review rating 0.5/5

Mrs B. Families - Confirmed reviews ALL

We arrived, there was no parking available, we had to pay £14.00 for two days we was staying there, it wasn't a secured parking as both barriers was broken and took pictures to prove it, so my car wasn't safe, you got told by staff member at reception, "well it's first come serviced" but still have to paid.. utterly disgusting. Then got into the hotel rooms to find there's no soap dispenser to was your hands, the toilet was separated from the bathroom, so you are not washing your hands once you leave the toilet you have to walk into the shower room to use my own body wash my hands. There was no stoppers on the toilet holder so every time you walked past they be on the floor. They give a little complimentary soap, wash shampoo and body but the only problem my son has a nut allergy so no one could use it as the soap was a nut based, so we had to go to the shop spend out more money to buy washing stuff. You pay for a service but doesn't deliver it, the hotel needs to be refurbished, its very run down and you are charging for parking when you have no parking available, so would like a refund as I will not becoming to this hotel again, I was totally disappointed on the whole experience that I stayed not knowing if my car would be safe overnight I have took photos on my experience and it's a no from me, I will never come back to your hotel again please arrange an refund as this hotel only rates 1 star from me..

Dear Ms B.. Thank you for taking the time and trouble to complete a survey following your recent stay at The Novotel Ipswich. At The Novotel we all take great pride in providing our guests with the highest standards of service, therefore I am very sorry to learn that we failed to meet your expectations on this occasion; please allow me to express my sincere apologies. I have spoken to my front office manager and it seems you did parked on Friday. Nevertheless as gesture of goodwill I will get this refunded. Your feedback is very important to me and I wish to assure you that we take all comments seriously and we will address these issues accordingly. Although we may not always enjoy receiving negative feedback, it certainly allows us to continuously review the services we provide and help us to concentrate our training efforts where needed to build the confidence and skills of our colleagues. I would like to assure you Ms B. that this experience is very unusual. In an effort to restore your faith in Novotel Ipswich, I would like to invite you back for a preferential rates for dates of your choice. Please contact me directly when you have a date in mind on Nu… or 01… and I promise I will take good care of you. Once again, please accept my sincere apologies and we hope to have the opportunity of warmly welcome you again to The Novotel Ipswich in the near future. Yours sincerely, Nuwan Jayasena General Manager NOVOTEL IPSWICH CENTRE Grey Friars Road, IP1 1UP, Ipswich Tel : +4…00 Mob: +4…40 Email:Nu… novotel.com accorhotels.com

Customer review rating 4.0/5

Anonymous Solo - Confirmed reviews ALL

Good location and all was very clean and tidy thank you

Dear Mr G. We very much appreciate your comments regarding your stay at Novotel Ipswich. It is always a pleasure to receive positive feedback. Really please you find the hotel clean and tidy. It would be great if you could share your positive experience with other possible guests as well, please feel free to post a review on https://www.tripadvisor.co.uk/UserReviewEdit-g190725-d191757-Novotel_Ipswich-Ipswich_Suffolk_East_Anglia_England.html I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Nuwan Jayasena General Manager NOVOTEL IPSWICH CENTRE Grey Friars Road, IP1 1UP, Ipswich Tel : +4…00 Mob: +4…40 Email:Nu… novotel.com accorhotels.com

comfortable stay

Customer review rating 4.0/5

Liz Friends - Confirmed reviews ALL

Comfortable twin room

Dear Elizabeth W., We very much appreciate your comments regarding your stay at the Novotel Ipswich Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuwan Jayasena General Manager NOVOTEL IPSWICH CENTRE Grey Friars Road, IP1 1UP, Ipswich Tel : +4…00 Mob: +4…40 Email:Nu… novotel.com accorhotels.com

Poor

TripAdvisor rating 3.0/5

jsbennett24 TripAdvisor review

Hotel was nice ,But the parking was ridiculous 100+ rooms and 40 parking spaces and we paid for parking in a secured lot on site to find there was no secure parking as the barriers were broken then to find on our second day of stay that the car park was full ,as the hotel had over subscribed parking lots so we had to find alternative parking arrangements even though we had paid the day before for parking,to which we were told its 1st come 1st service with bays,(stupid) Don't sell parking bays for 100+ cars if u only have room for 40 especially as we had young children in our party with which we had to cross a main road to get to the hotel,,Rubbish management of parking,,needs to be revised

Dear Jsbennett24. Thank you very much for taking time to review. I am pleased you liked the hotel but sorry to hear on the parking situation. Being a town center hotel, we are very luck to have 60 % capacity parking for the rooms built in the hotel. Unfortunately we do not reserve spaces for any of our guests . This does mean some of guest needs to find alternatives . And its usually just across the road in the cardinal park or NCP down the road. Thank you and kind Regard's Nuwan Jayasena General Manager

Good stay

Customer review rating 5.0/5

Anonymous Friends - Confirmed reviews ALL

Good location practical and perfect for what we needed for my friends hen weekend

Dear Ms J. We very much appreciate your comments regarding your stay at Novotel Ipswich. It is always a pleasure to receive positive feedback. Really hope you had fun hen weekend It would be great if you could share your positive experience with other possible guests as well, please feel free to post a review on https://www.tripadvisor.co.uk/UserReviewEdit-g190725-d191757-Novotel_Ipswich-Ipswich_Suffolk_East_Anglia_England.html I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Nuwan Jayasena General Manager NOVOTEL IPSWICH CENTRE Grey Friars Road, IP1 1UP, Ipswich Tel : +4…00 Mob: +4…40 Email:Nu… novotel.com accorhotels.com

Great hotel

Customer review rating 5.0/5

Julie Families - Confirmed reviews ALL

Excellent service from reception and all staff. Could not be more helpful. Would recommend to stay there. Lovely room very clean. Good food!

Dear Ms W., We very much appreciate your comments regarding your stay at Novotel Ipswich. It is always a pleasure to receive positive feedback. Very much appreciate your comments about my team. it means very much for me and my team. It would be great if you could share your positive experience with other possible guests as well, please feel free to post a review on https://www.tripadvisor.co.uk/UserReviewEdit-g190725-d191757-Novotel_Ipswich-Ipswich_Suffolk_East_Anglia_England.html I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Nuwan Jayasena General Manager NOVOTEL IPSWICH CENTRE Grey Friars Road, IP1 1UP, Ipswich Tel : +4…00 Mob: +4…40 Email:Nu… novotel.com accorhotels.com

Great stay

Customer review rating 5.0/5

Brenda Friends - Confirmed reviews ALL

Fabulous friendly staff. Great stay, great breakfast

Dear Ms H. We very much appreciate your comments regarding your stay at Novotel Ipswich. It is always a pleasure to receive positive feedback. Really pleased you enjoyed the stay with us and also very much appreciate your comment about my friendly staff. Means a lot to me and my team. It would be great if you could share your positive experience with other possible guests as well, please feel free to post a review on https://www.tripadvisor.co.uk/UserReviewEdit-g190725-d191757-Novotel_Ipswich-Ipswich_Suffolk_East_Anglia_England.html I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Nuwan Jayasena General Manager NOVOTEL IPSWICH CENTRE Grey Friars Road, IP1 1UP, Ipswich Tel : +4…00 Mob: +4…40 Email:Nu… novotel.com accorhotels.com

Well situated not far from town and other facilities.

Customer review rating 5.0/5

Mrs J. H. Solo - Confirmed reviews ALL

I have been going to this Novetel for 15 years to see the football and each time I cannot fault the service L have had over the years.

Dear Janet H., Welcome back and welcome home. You know very well we loves to welcome you here at Novotel Ipswich. It was so nice seeing you, your daughter and baby,. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuwan Jayasena General Manager NOVOTEL IPSWICH CENTRE Grey Friars Road, IP1 1UP, Ipswich Tel : +4…00 Mob: +4…40 Email:Nu… novotel.com accorhotels.com

Not satisfied

Customer review rating 1.0/5

T Solo - Confirmed reviews ALL

There was a weird unpleasant smell in the room. Was informed that this was due to the tide coming in from a river nearby. The smell lasted all night. Very unpleasant.

Dear Tunde A., Thank you for taking the time to tell us about your experience at the Novotel Ipswich Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am sorry my collogue did not move you another room on this occasion. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Nevertheless, I completely understand for not getting a good night sleep and I would like to make it up for you. In an effort to restore your faith in Novotel Ipswich, I would like to offer preferential rates for a future stay. Please contact me when you have date in mind and I will personally arrange this for you. I appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nuwan Jayasena General Manager NOVOTEL IPSWICH CENTRE Grey Friars Road, IP1 1UP, Ipswich Tel : +4…00 Mob: +4…40 Email:Nu… novotel.com accorhotels.com

Right in the centre of town, close to everything and very quiet!

Customer review rating 3.5/5

Dan D. Business - Confirmed reviews ALL

Just an overnight stop for work, but this hotel was quiet so I got a good nights sleep. It is also right in the centre of town so made finding dinner options easy on foot.

Dear Daniel D., We very much appreciate your comments regarding your stay at the Novotel Ipswich Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuwan Jayasena General Manager NOVOTEL IPSWICH CENTRE Grey Friars Road, IP1 1UP, Ipswich Tel : +4…00 Mob: +4…40 Email:Nu… novotel.com accorhotels.com

Good location

Customer review rating 3.5/5

Nic Business - Confirmed reviews ALL

Good location into town, Was able to park in the car park Check in was quick Had a problem with my TV, seems to be an issue with all rooms as the guy on the reception knew exactly what the issue was and how to fix it, might be worth leaving a note in the room so people can change the settings without having to go to reception.

Dear nicola p., We very much appreciate your comments regarding your stay at the Novotel Ipswich Centre. I am pleased you enjoyed the stay with us, however noted your feedback on televisions. I am going to investigate this further as this is the first time someone brought to my attention which I very much appreciate. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuwan Jayasena General Manager NOVOTEL IPSWICH CENTRE Grey Friars Road, IP1 1UP, Ipswich Tel : +4…00 Mob: +4…40 Email:Nu… novotel.com accorhotels.com

Well located, big rooms, clean, good service.

Customer review rating 4.0/5

Helge P. Friends - Confirmed reviews ALL

Nothing to complain about.

Dear Helge P., We very much appreciate your comments regarding your stay at the Novotel Ipswich Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuwan Jayasena General Manager NOVOTEL IPSWICH CENTRE Grey Friars Road, IP1 1UP, Ipswich Tel : +4…00 Mob: +4…40 Email:Nu… novotel.com accorhotels.com

Central and Modern

Customer review rating 4.5/5

Nick Business - Confirmed reviews ALL

Overnight stay while attending a business event in the evening

Dear Nicholas G., We very much appreciate your comments regarding your stay at the Novotel Ipswich Centre. Hope your business event well and pleased your enjoyed your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuwan Jayasena General Manager NOVOTEL IPSWICH CENTRE Grey Friars Road, IP1 1UP, Ipswich Tel : +4…00 Mob: +4…40 Email:Nu… novotel.com accorhotels.com

Great location

Customer review rating 5.0/5

David Solo - Confirmed reviews ALL

Check in was quick and I had requested a high floor and that’s what I received, Room was superb with loads of space and really quiet. Bar menu was fine and car park was at a residents reduced price of £7. I was visiting the Regents Theatre and it was just less than 10 minutes.

Dear David H., We very much appreciate your comments regarding your stay at the Novotel Ipswich Centre. Hope you enjoyed Ipswich as well the show at regent. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuwan Jayasena General Manager NOVOTEL IPSWICH CENTRE Grey Friars Road, IP1 1UP, Ipswich Tel : +4…00 Mob: +4…40 Email:Nu… novotel.com accorhotels.com

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