Mercure Hotel Hannover City 4 stars

Customer review rating 4.5/5 3,706 reviews

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ALLSAFE approved hotel

Mercure Hotel Hannover City
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Hotel extras

  • Central, quiet, green location by Maschpark and the town hall, between Maschsee lake and city

  • Traditional and modern: Listed hotel with a historic past, built in 1889

  • Completely renovated 2013-2017: rooms, bathrooms, sauna, gym, lobby, bar and restaurant

  • Historic "Marienburg" room from 1889, furnished as a gift from Queen Marie

  • Advantage 5

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Boutiques/shopping
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Snack & beverage machinePaying
Leisure and activities
  • Fitness centre
  • Other sports activities
Business services
  • 5 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Hotel Hannover City

Willy Brandt-Allee 3
30169
hannover
germany

Tel: +4951180080

Fax: (+49)511/8093704

Check-in from 15h00

Check out up to 12h00

  • KROEPCKE :  100 Rath.Bleichenstr

  • STADION :  200 Rath.Bleichenstr

  • BUS 200,267 :  BUS 200,267 Rath.Bleichenstr

  • S5 :  S5 HAUPTBAHNHOF

  • 1,2,8,18,4,5,6,16,11,10,17 :  Hauptbahnhof

  • By plane

    FUHLSBUETTEL At 150km / 93.75 miles

  • By plane

    HANOVER LANGENHAGEN At 14km / 8.75 miles

  • By helicopter

    HANNOVER AIRPORT At 14km / 8.75 miles

  • By car

    ANDERTEN At 10km / 6.25 miles

  • By car

    HERRENHAUSEN At 10km / 6.25 miles

  • By car

    LANGENHAGEN At 10km / 6.25 miles

  • By train

    HANNOVRE/HANNOVER At 0.8km / 0.5 miles

  • By train

    HAUPTBAHNHOF At 0.8km / 0.5 miles

GPS :52.366829, 9.740032

Companies

  • CONTINENTAL AG 3.0 km / 1.86 mi
  • DAIMLER CHRYSLER AG 5.4 km / 3.36 mi
  • E ON IS AG 1.8 km / 1.12 mi
  • NDR HANNOVER 0.6 km / 0.37 mi
  • NORD LB 0.2 km / 0.12 mi
Companies

Your meetings and events

The VDR-certified Mercure Hannover City has 4 meeting rooms available for your events, featuring state-of-the-art technology and with capacity for up to 100 people. Our service staff are on hand to ensure your event runs smoothly. All rooms areair-conditioned and include WIFI/DSL. Plenty of natural light ensures a pleasant atmosphere. For special occasions, the historical "Salle Nollet" provides an exceptional setting. You can count on our professional support when planning,organizing and hosting your event - we are happy to cater for your particular requirements.

5 

meeting rooms

From 1 to 120 

attendees

Configuration is not available for these requirements

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  • Convert different units of measurement and make organising your events easier.

General equipment

  • Screen

  • Auditorium

  • Flipchart

  • TV with VCR

  • Lectern

  • Day light

  • WIFI access

  • Syndicate rooms

  • Overhead projector

  • Airconditioned meeting room

  • High speed transmission line

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

At the 4-star Mercure Hotel Hannover City you can choose between Standard Rooms with a single bed, twin beds or a double bed and Privilege Rooms with double bed or twin beds. All 145 rooms are air-conditioned, have WIFI access and DSL connection and were completely renovated in 2013. Our Privilege Rooms now have a free minibar, WIFI and music docking station! One child aged up to 12 can stay in your room free of charge, pets are welcome to stay for a fee (10 EUR/night).

Standard Room with double bed

  • Max. number of persons: 2
  • Area: From 17 m² / 183 sq ft
  • Views: Park view, Historic side view, City View, Courtyard View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Standard Room with single bed

  • Max. number of persons: 1
  • Area: From 17 m² / 183 sq ft
  • Views: Historic side view, Courtyard View, Park view, City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Standard room with 2 single beds

  • Max. number of persons: 2
  • Area: From 17 m² / 183 sq ft
  • Views: City View, Park view, Courtyard View, Historic side view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Spacious privilege rooms - the most beautiful rooms in the hotel

  • Max. number of persons: 4
  • Area: From 22 m² / 237 sq ft
  • Views: Historic side view, Courtyard View, Park view, City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

MyRoom by Viktoria and Zendan: Back to the "analog" days

  • Max. number of persons: 2
  • Area: From 17 m² / 183 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

MyRoom by Eileen and Madeleine: Ladies' room

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

MyRoom by Fabian: The world within four walls

  • Max. number of persons: 1
  • Area: From 17 m² / 183 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone
Rooms

Our restaurants and bars

RELAX - FOOD, DRINKS & YOU

Type of cuisine: Regional

- CURRENTLY CLOSED - RELAX - Food, Drinks & You. Enjoy the relaxed lounge atmosphere of our restaurant: Black Angus burger (198 g), french fries or sweet potato fries and a soft drink (0.2 l).

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

RELAX - FOOD, DRINKS & YOU

Non contractual photo

- CURRENTLY CLOSED - RELAX - Food, Drinks & You. The name says it: Sit, drink, eat and work as you want and feel like. Inspiration for good ideas, good decisions and good conversations.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Mercure Hotel Hannover City

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

3,706 reviews

tripadvisor

TripAdvisor Rating 4.0/5

659 reviews

Well located, reception not so good.

Customer review rating 4.5/5

Thiago S. Couples - 06/09/2020 Confirmed reviews ALL

This hotel has a great location indeed but what comes to my mind when I am writing this is the way one person from the reception talked to me during check-in. I did not like that, the attitude was not right. I had to explain I was using Rewards points (a program from the very Accor) and the receptionist did not believe me and insisted I was wrong. Then I had to PROVE I was telling the truth and then she apologised (after talking in German with another receptionist in from of me, who don't speak German). This is really not nice and, because of this level of service, I wouldn't ever come back to this hotel. Anyway the other employee I talked during check-out was great and maybe the person I had contact during check-in was new or something like this. Expected more.

Dear Mr. S., Thank you so much for taking the time to tell us about your experience at the Mercure Hotel Hannover City. I am sorry that your stay here did not meet your expectations; please allow me to express my sincerest apologies. The described situation is realkly not nice and definitely makes someone feel uncomfortable. I am sorry, that you had to make this experience here! At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. My colleague will be informed about how you felt and I will offer him possibilities to act better in the furture. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely Nadja Linzel Front Office Manager

Well Located, Good Stay

Customer review rating 4.5/5

Anonymous Couples - 31/08/2020 Confirmed reviews ALL

It was good, room is great, services are fine. Though with Covid we had to order our shower kit every time we need them as they preferred not to keep them at the room to reduce contamination from other guests, if they weren't used (I think other options couldve been done) but they were nice to provide us with what we need when we ask right away. Additionally room service wasnt automatically done and we had to call for it when needed as well. So I would say great stay overall despite the COVID regulations they had to follow.

NICE PLACE TO HAVE A REST NOT FAR FROM DOWN TOWW

Customer review rating 4.5/5

Chris Business - 28/08/2020 Confirmed reviews ALL

VERY EFFICIENT CHECK IN AND CHECK OUT GOOD HOSPITALITY NICE ROOMS

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ann-Christin Koch asst. Front Office Manager

Nice hotel. Great location.

Customer review rating 4.5/5

Anonymous Families - 26/08/2020 Confirmed reviews ALL

Great hotel for a very reasonable price.

Sehr geehrter Herr B., wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Mercure Hotel Hannover City. Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Ann-Christin Koch stellv. Empfangschefin

Welk located

Customer review rating 4.5/5

Reinier Friends - 25/08/2020 Confirmed reviews ALL

Nice neighbourhood. Walking distance allmost to City center and Musea

Dear Reinier K., We very much appreciate your comments regarding your stay at the Mercure Hotel Hannover City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ann-Christin Koch asst. Front Office Manager

Well located, good service

Customer review rating 4.5/5

Roland Business - 24/08/2020 Confirmed reviews ALL

All, great, just first day 20 late with serving breakfast (The Tuesday morning), but other day it was perfect.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ann-Christin Koch asst. Front Office Manager

Well located

Customer review rating 4.5/5

Anonymous Business - 22/08/2020 Confirmed reviews ALL

- Fluctuations of the warm water temperatures during bathing. - good solution for breakfast serving but needs to be faster. There are confusions if 2 colleauges giving seperate breakfast papers the day before and both saying “2 person”. Then we have a breakfast for four persons on the table.

Dear Yoni A., We very much appreciate your comments regarding your stay at the Mercure Hotel Hannover City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ann-Christin Koch asst. Front Office Manager

Well located, good value for price

Customer review rating 4.5/5

Anonymous Business - 17/08/2020 Confirmed reviews ALL

I was on a 2 days business trip and had all what I need. The breakfast solution due to the corona crises was well managed. Great people and great place.

Excellent location very clean and comfortable just perfect

Customer review rating 4.5/5

Leonard C. Couples - 13/08/2020 Confirmed reviews ALL

Walked in off the street asking for a double room, very helpful reception staff, she asked if I had a membership and checked my name resulting in a room discount. The hotel made a long journey much more bearable. Perfect location and great breakfast.

Not to repeat

Customer review rating 4.5/5

Visiting H. Business - 08/08/2020 Confirmed reviews ALL

Hotel staff extremely friendly. Room relatively clean but toilets are not clean at all. Single room is small and experienive if compared with similar products. Breakfast-corona time somehow not bad but time consuming.

Dear Mr. G., Thank you for taking the time to tell us about your experience at the Mercure Hotel H. City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Especially, the cleanliness of our oms is a very important topic to all of us! Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely Nadja Linzel Front Office Manager

Friendly staff, nice hotel, great location and good breakfast

Customer review rating 4.5/5

Topi Solo - 03/08/2020 Confirmed reviews ALL

Thank you. I really liked your hotel. Staff was really friendly and everything worked well despite of corona times.

Very good hotel

Customer review rating 4.5/5

Anthony Couples - 21/07/2020 Confirmed reviews ALL

We've enjoyed our stay very much in our spacious room, with sights on the Neues Rathaus. Covid19 measures were excellently implemented and the hygiene measures at breakfast were exemplary for the whole hospitality industry! Congrats, you're doing a great job!

Good Location, good service, bit not enough for 4 Stars

Customer review rating 4.5/5

Orren B. Business - 17/07/2020 Confirmed reviews ALL

I stayed at the Mercure Hannover City from 14th to 16th July 2020. I had a single room on a bed and breakfast basis. I was in Hannover due to business travel (I am visiting Hannover almost on a weekly basis in the last months). I came in the time of the Corona Pandemic restrictions so naturally my review is considering the fast that the hotel had a lot if legal restrictions at that time. Pro: The hotel has a great location. Just across the city hall, the lake and 500 yards from the next underground station. The hotel was clean, highly maintained, and although the rooms are decade old, it is clear that the hotel management take care of maintaining everything running. Professional reception service (although they had no uniform and a bit too much "free style), speedy reply to requests (I needed iron and ironing board and I got it in less than 10 min. Very friendly and attentive breakfast team. Even with the Corona restrictions they were able to perform and give a personal service. Con: I was had real disappointment finding out that due to Corona they had no Bar and à la carte restaurant. I was in other hotels in Hannover (even a week before) and they had this service. I did nit find this info in their web site before reserving my room, I was expecting to have a kettle in my room. I am expecting from a 4 Star hotel (even in Corona time, as I was in other hotel in the week before and also 2 weeks before) to provide me option to have tea in my room. There was no complementary water bottle, which for one would expect as a full paying guest (I had a best available rate, no discounts or pre-payments). Too many Corona signs: There were Corona related signs in every corner. With due respect, the place looked sometimes like a Corona guests facility and not as a hotel... All in all, good service, good locations, but not justifying the full price that I paid.

Good stay, nice people

Customer review rating 4.5/5

Anonymous Business - 08/07/2020 Confirmed reviews ALL

Overall good, good people, good breakfeast.

Excellent Location, all amenities required

Customer review rating 4.5/5

Harry W. Business - 21/03/2020 Confirmed reviews ALL

The staff were very friendk=ly and helpful and all rooms and public areas were clean and tidy at all times.

Dear Mr. Wight, We very much appreciate your comments regarding your stay at the Mercure Hotel Hannover City. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Nadja Linzel Front Office Manager

A weekend in Hannover

Customer review rating 4.5/5

Kurt S. Families - 02/03/2020 Confirmed reviews ALL

We had a wonderfull stay at your hotel. We felt at home, everyone was fantanstic helpful.

Dear Kurt S., We very much appreciate your comments regarding your stay at the Mercure Hotel Hannover City. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ann-Christin Koch asst. Front office Manager

Very pleasant stay

Customer review rating 4.5/5

Simone R. Couples - 17/02/2020 Confirmed reviews ALL

Nice clean room and friendly staff. Very good breakfast. We had a privilege room and it was worth the extra costs. Few tips to improve: in a VIP bathroom you expert a bath, not only a shower. We had a late check out till 15.00 but at 12.45 the keycard did not work anymore so we had to go back te reception. But this are just minor aspect, overall stay was great. Def. Will come back.

Dear Simone, We very much appreciate your comments and hints for improvement regarding your stay at the Mercure Hotel Hannover City. It is always a pleasure to receive positive feedback. I will share your comments with our team as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Nadja Linzel Front Office Manager

basically I have positive experiences with different hotels, never been offended

Customer review rating 4.5/5

Beata Business - 13/02/2020 Confirmed reviews ALL

One small disappointment - to free of charge water in the room. I assume it is standard. Very nice breakfast. Atmosphere and interior design highly rated.

Dear Beata, We very much appreciate your comments and the hint about the water regarding your stay at the Mercure Hotel Hannover City. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Nadja Linzel Front Office Manager

Gut

Customer review rating 4.5/5

Anonymous Business - 05/02/2020 Confirmed reviews ALL

Alles normal

Sehr geehrter Herr K., wir danken Ihnen für die gute Bewertung, die Sie unserem Hotel gegeben haben und freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat. Bis zum nächsten Mal. Mit freundlichen Grüßen Nadja Linzel Empfangschefin

Ms

Customer review rating 4.5/5

Customerx Business - 24/01/2020 Confirmed reviews ALL

The room has a smell, not very offensive, but it was not nice. There was noise all the time. Not just from the coridor, but in the mornings, above me, at about 6am there was constant banging and agitation. There are these pamflets of paper all over the place and stickers and they look cheap and useless. The shower head was made of this hard plastic and it had no grip of the actual shower head and the water would be pushed out to the side and not on top of me.

Dear customerx, Thank you for taking the time to tell us about your experience at the Mercure Hotel Hannover City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely Nadja Linzel Front Office Manager

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