Novotel Bordeaux Centre Hotel 4 stars

FOR A GLOBAL BRAND LIKE NOVOTEL (ACCOR), THE HOTEL ROOM WAS PRETTY NOT WELL MAINTAINED WITH THE BED SHEETS DIRTY 2X. WITHOUT AMENITIES AND WHEN AVAILABLE THE BASICS SUCH WAS A REGULAR COFFEE PACKET MISSING.

We did not like our stay at the Novotel. The room "pretended" to have a large window as the curtains covered the whole wall, however there was only a small window. The shower constantly changed temperature, so using the shower was unpleasant. We got woken up quite early by an employee who knocked at our door, which was to suppose to be at another room. In addition, we forgot something in the room and asked the hotel to let us know whether they still had it. We did not get any response from them. We would not recommend this hotel, unless your stay is only for the night.

The hotel itself was fine, as expected - we are frequent Accor hotel users - but after the initially very helpful check-in service, staff were not supportive or very observant. No-one attending the bar at 6pm on a Friday evening. I was told by the receptionist - quite sniffily - that it wasn't his job, he would find the barman. The barman did turn up after 15 minutes, and was very friendly, but really, at that time on a Friday evening? Breakfast was a shambles - very poor. The queue for the (single) coffee machine was huge, and trailed right back through the desk, therefore all of the people waiting to have their room number taken had to mix with all of those trying to get coffee. This, despite an unused coffee machine on the bar! Clearly, no-one in the staff had bothered to respond to the obvious chaos, and consider how to alleviate the crowding and delays.

Hotel is close to the city center - 10-15 minutes by foot to the heart of the old city. We arrived earlier than the 15h proposed for check-in, no room was available for us but the personnel accommodated our luggage so we could take a walk until the aforementioned hour. Room was spacious enough for our stay and maintained clean as one would expect. We appreciated the welcome package which we got every day with instant coffee and some teas in it - this made our mornings better and a bit more lazy.

All perfect, t'he location d'or visita city centre, but good too for going out of t'he city. The expand timetable of bar and silent from the room mare our stay very confortable.

Found that all the measures implemented in this difficult time very helpful and reassuring

Our train from Paris been cancelled at the last minute, after I sent an email to the hotel to let them know we will stay with them only one night on the 2 booked. Alexis called me and managed our reservation in the way most of the hotels worldwide should do. Amazing stay, confortable room well trained staff and really good breakfast. I recommend this hotel

No air conditioning first night. Second night aircon worked a little bit but not fully. Way too hot during this tile of year. Unacceptable not to get this fixed quickly. No apologies or explanations by the hotel or staff. Will not being staying again!

Staff really warm and professional. Situation really good to walk into historical centre about 5-10 minutes away. I would recommend this hotel.

Well located. Comfortable hotel despite COVID measures

Room category ordered not available. It would have been simple courtesy to advise me ahead by email...

Quick check-in/check-out. Nice atmosphere in the restaurant/bar area. Modern and very convenient room. State-of-the-art equipment and facilities. Convenient location near everything un the city Safety measures are well in place (fast check-out process and QR codes on tables are appreciated)

Terrace closed, room a bit small and outdated, carpet worn out. Bar closed at 22:00. Good beds, good food. Friendly staff.

Not the best to access by car, the parking spots in front of the hotel are reserved for the fitness center. Nice and modern room. Very quiet. Good location. We would have preferred to have a bathtub and a bigger bed

Car park is not marked at all for customers to find. Also there was no way in hell we could get our car in there due to how tight it was. The room was very small and hardly modern as in other novotels I've stay at. I paid over the top for this one night stay and I'm not happy to pay again. I would appreciate a partial refund on this as it caused me and young family difficulties finding car park which we did not use and stressed us out due to the long drive we had from London. I had to park my car in front of hotel which could have been damaged by public due to the make and model of vehicle. I will not stay there again. Staff were kind and helpful.