ibis Brussels off Grand Place Hotel 3 stars

Customer review rating 4.3/5 10,944 reviews

ibis Brussels off Grand Place
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+ 16 Services

Hotel extras

  • In the historical city centre

  • Just a 2-minute walk from the Grand-Place

  • Breakfast buffet served every morning

  • Easy connection to the airport

  • Early check-in and late check-out optional

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Electric car recharging units
Catering
  • BreakfastPaying
  • 1 bar(s)
  • Snack & beverage machine
Business services
  • Self service business centre
  • Copy/print service availablePaying
Information message

Hotel location

ibis Brussels off Grand Place

Grasmarkt 100
Rue du Marché aux Herbes 100
1000
brussels
belgium

Tel: +3226200427

Fax: (+32)2/5145067

Check-in from 14h00

Check out up to 12h00

  • DE BROUCKERE - CIMETIERE DE BRUX :  BUS 66 GARE CENTRALE

  • DE BROUCKERE - DELTA :  BUS 71 GARE CENTRALE

  • DE BROUCKERE - DIESDELLE :  BUS 60 GARE CENTRALE

  • DE BROUCKERE - HOF TEN BERG :  BUS 29 GARE CENTRALE

  • DE BROUCKERE - NATO :  BUS 65 GARE CENTRALE

  • MAES - MACHTENS :  BUS 63 GARE CENTRALE

  • HERRMAN DEBROUX - ROI BAUDOUIN :  METRO 1A GARE CENTRALE

  • STOCKEL - BIZET :  METRO 1B GARE CENTRALE

  • By plane

    NATIONAL BRUSSELS AIRPORT At 14.3km / 8.89 miles

  • By car

    E 19 ANTWERPEN-BRUSSEL-PARIS At 5km / 3.13 miles

  • By car

    E40 CALAIS-BRUSSEL-LOEIN At 7km / 4.38 miles

  • By car

    E411 LUXEMBOURG-BRUSSEL At 7km / 4.38 miles

  • By train

    GARE CENTRALE / CENTRAAL STATION At 0.2km / 0.13 miles

  • By train

    GARE DU MIDI / ZUIDSTATION At 2km / 1.24 miles

GPS :50.846767, 4.355081

Congress centre

  • PALAIS DES CONGRES 0.2 km / 0.13 mi
  • SQ MEETING CENTRE 0.2 km / 0.12 mi
Congress centre

Our accommodation(s)

Inviting, modern and cozy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay

Standard Room with 1 double bed

Accessible room
  • Max. number of persons: 2
  • Area: From 13 / 140 sq ft
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk

Standard Room with 2 single beds

  • Max. number of persons: 2
  • Area: From 12 / 129 sq ft
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk

Standard Room with 1 double bed and one single bed

  • Max. number of persons: 3
  • Area: From 15 / 161 sq ft
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk

Premium Room with 1 double bed

Accessible room
  • Max. number of persons: 2
  • Area: From 13 / 140 sq ft
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk

Premium Room with 1 double bed and one single bed

  • Max. number of persons: 3
  • Area: From 20 / 215 sq ft
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk

Superior room with two single beds equipped with the Sweet Bed by ibis bedding

  • Max. number of persons: 2
  • Area: From 18 / 194 sq ft
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
Rooms

Our restaurants and bars

ST MICHEL

Non contractual photo

The Bar: a friendly place to get together at any time of day.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
ibis Brussels off Grand Place

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

10,944 reviews

tripadvisor

TripAdvisor Rating 4.0/5

3,654 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Good Stay

Customer review rating 4.3/5

Timgg Families - 17/03/2020 Confirmed reviews ALL

We had a good stay - great location, comfortable room, breakfast was good, coffee machines not working properly, no staff to assist. overall staff is not overly attentive or responsive to issues, although in our 10 day tour around Europe this is generally what we found, at the non-US branded hotels.

Very thin on amenities.

Customer review rating 4.3/5

Fritz Z. Couples - 16/03/2020 Confirmed reviews ALL

Soap dispensers in bathroom were not refilled and ran dry. We wished there were a teapot and instant coffee, or a coffee machine. We wished there were a safe so that we weren't forced to carry our laptops with us while touring. Location is great for tourist activities and day trips within Flanders.

Dear Paul, Thank you for taking the time to tell us about your experience at the ibis Brussels off Grand Place. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We do have rooms with amenities such as teapot for coffee and tea in the room but it comes with an extra cost as it is in our superior rooms. Concerning the safe, we do have some hidden in our reception, you just have to ask to my colleague so they can help you if you wish to have one. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Stay safe. Sincerely, Deborah Loiseau - Assistant Front Office Manager

Good hotel

Customer review rating 4.3/5

Daniela S. Solo - 13/03/2020 Confirmed reviews ALL

I moved to the Ibis from my previous hotel in Brussels due to a noisy room. The front desk team was very helpful and extremely nice, and were able to give me a very quiet room. The room and bathroom were very clean and functional, except for the air conditioning/heating system. Although it worked well, it was set to a mode that made the room stuffy and uncomfortable (only heating and automathic turn off). In compact rooms like that you have to be able to set lower temperatures and keep the device turned on. Otherwise, a good option, well located next to tourist attractions and right by the train station.

Dear Daniela, Thank you for taking the time to tell us about your experience at the ibis Brussels off Grand Place. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We wish to clarify that our system automatically reads outside temperatures and heats or cools the building accordingly, the decision to use this system was an environmental one, so we don't overheat or over cool the building, we regret this didn't meet your satisfaction. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Stay safe. Sincerely, Deborah Loiseau - Assistant Front Office Manager

It was good

Customer review rating 4.3/5

Mohamed E. Couples - 12/03/2020 Confirmed reviews ALL

Breakfast was good Room was clean

Tidy hotel in good location

Customer review rating 4.3/5

Johannes M. Business - 11/03/2020 Confirmed reviews ALL

Hotel is in good condition. The reception noted well my preferences for a room type. But reception is run by very low number of staff. There are times no one is there. The same applies to the bar. I book also another room for a colleague using different booking system.

feel as at home

Customer review rating 4.3/5

Vilija S. Business - 08/03/2020 Confirmed reviews ALL

feel welcomed , always clean well maintained room

Good stay

Customer review rating 4.3/5

Martyn L. Business - 06/03/2020 Confirmed reviews ALL

No fuss, all as expected

Great location

Customer review rating 4.3/5

Sandra Business - 05/03/2020 Confirmed reviews ALL

Great location, beside Central Station and Grand Place. Comfortable room but no tea/coffee maker, mini fridge, extra toiletries

Dear Mrs R., We very much appreciate your comments regarding your stay at the ibis Brussels off Grand Place. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. For the tea/coffee in our premium rooms, which comes with an extra cost, and for the toiletries if you need toothbrush or razor we have them at the reception please feel free to ask at my colleagues in the front desk. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Deborah Loiseau - Assistant Front Office Manager

well located and silent

Customer review rating 4.3/5

Daniel Business - 03/03/2020 Confirmed reviews ALL

good buffet breakfast, confortable beds

Perfect Location

Customer review rating 4.3/5

Vinicius P. Solo - 03/03/2020 Confirmed reviews ALL

The location of this hotel is the best I've ever seen, everything is less than 300m. The girl at the reception was very proactive.

Front desk (young woman) is disrespectful, paranoid, arrogant and authoritarian .

Customer review rating 4.3/5

Gil H. Solo - 02/03/2020 Confirmed reviews ALL

With the exception of the front desk, fine. I would suggest quieting the IBIS marketing within hallways. Shouting your marketing to an existing guest is a poor investment. It doesn’t improve your position. It was like living inside a flat screen with volume intended for someone in a building blocks away . The images were rock cliche. I suggest the customers that interest you more are those confident in their “Cool” rather than strangely intoxicated and slightly embarrassed by the false coolness of poorly conceived photo shoot. Magritte prints would be interesting.

Dear GIL H., Thank you for taking the time to tell us about your experience at the ibis Brussels off Grand Place. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Deborah Loiseau - Assistant Front Office Manager

Ideal location. Polite, friendly staff. Exactly what we wanted for a weekend break in Brussels.

Customer review rating 4.3/5

Brian L. Couples - 02/03/2020 Confirmed reviews ALL

Ideal location. Polite, friendly staff. Exactly what we wanted for a weekend break in Brussels.

Well located, very spacious room, comfortable bed

Customer review rating 4.3/5

George Families - 29/02/2020 Confirmed reviews ALL

Second time staying in the hotel, really liked it again, will be back!

Never got a receipt as promissed

Customer review rating 4.3/5

Steve Business - 26/02/2020 Confirmed reviews ALL

Your new system of low level effort at check in and check out are NOT working. It made it more difficul. I never got a receipt AT ALL!!!! and no way to request one. Person at desk just claimed issue with system. It was never FOLLOWED up and there is NO way to resolve once you leave,

Dear Mr R., sorry for the inconvenience about your receipt, i just sent you the invoice on your email address. We still hope that nonetheless you had a good stay with us. Best regards, Deborah Loiseau - Assistant Front Office Manager
Customer review rating 4.3/5

Ei Z. T. Business - 24/02/2020 Confirmed reviews ALL

I was happy with early check in since I took long haul flight. But I was a foreigner, and came for business trip. Since so my org issued cash because our country widely use cash and no time to deposit into my card. So I requested to pay in cash, imagine how one of the receptionists responded? She said that sorry we don't accept cash, then you have to look for other hotel. Excuse me, I travelled very far and really wanted to take rest and she found me that I was carrying two luggage, then she could still tell me to find another hotel. I found no sympathy to guest at all. At least, she should have helped me to find another way to grab the sales. That's I suggest from management point of view. I am guest and ready to pay all 6 days of my hotel room fees. Then I insisted to accept cash. Finally she agreed. I understand Belgium has become cashless but she has to be trained well how the way to reply to guest politely.

Dear Mrs t., Thank you for taking the time to tell us about your experience at the ibis Brussels off Grand Place. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. It is true that we are a cashless hotel it is for security reasons, but you are right the response you had wasn't appropriate. Concerning the breakfast, being a european hotel we only serve food that is local we won't serve food from another continent, we are very careful about our CO2 impact, plus I don't think that our guests come here to eat the same food as in their own countries. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Deborah Loiseau - Assistant Front Office Manager

Good location. Friendly staff.

Customer review rating 4.3/5

John C. Business - 23/02/2020 Confirmed reviews ALL

The hotel staffs are all friendly and accommodating. The location is very good, near Brussels Central Station and Grand Place.

Dear Mr P., We very much appreciate your comments regarding your stay at the ibis Brussels off Grand Place. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Deborah Loiseau - Assistant Front Office Manager

Great location and wonderful staff. Clean and comfortable

Customer review rating 4.3/5

Alison Families - 22/02/2020 Confirmed reviews ALL

It was great. Everything was excellent. You’d staff are so friendly and professional

Cold and pretty

Customer review rating 4.3/5

N/a Business - 21/02/2020 Confirmed reviews ALL

Kind staff, great location, ok facilities outside the room itself. Room was freezing cold throughout despite attempt to raise room temperature using the air condition, intense draft from window that could not be helped - alas it was exactly above the work desk. Hallway and common areas were cozy warm. No options of brewing tea or other hot beverage in the room to alleviate cold.

Dear Mrs S., Thank you for taking the time to tell us about your experience at the ibis Brussels off Grand Place. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Deborah Loiseau - Assistant Front Office Manager

위치최고 좋은숙박 아쉬운건 보증금 환불을 자동으로 안해줌

Customer review rating 4.3/5

C. S. Friends - 19/02/2020 Confirmed reviews ALL

From February 13th to February 14th, I checked in at the Stay Mercure Sloterdijk amsterdam Hotel and approved the deposit of 100 euros. However, the deposit that automatically cancels upon checkout is still not cancelled, so I want to know what procedure is there. If not, I would like to request cancellation. This is my acor membership card number and name. 30…252A / C. SANG MIN // My email address is dr… but good stay , sleep , experience .. visit again in amsterdam!!

Good room - Mediocre service

Customer review rating 4.3/5

Anonymous Business - 16/02/2020 Confirmed reviews ALL

Good room - Reception desk staff seem rather unexperienced and were unable to solve even the simplest problem - Nobody spoke any Dutch

Dear Jozef adriaan p N., Thank you for taking the time to tell us about your experience at the ibis Brussels off Grand Place. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We do have people that speak dutch in the reception but they do not work 24/7. Concerning your invoice it has normally been sent to your email address on your day of departure, and we do have safes at the reception you just need to ask to my colleagues at the reception. Nonetheless, we appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Deborah Loiseau - Assistant Front Office Manager

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