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ibis Brussels off Grand Place Hotel 3 stars

Customer review rating 4.3/5 10,974 reviews

ALLSAFE approved hotel

ibis Brussels off Grand Place
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+ 8 Services

Hotel extras

  • ALLSAFE Bureau Veritas label

  • Just a 2-minute walk from the Grand-Place

  • Breakfast buffet served every morning

  • Easy connection to the airport

  • Early check-in and late check-out optional

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking Paying
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Air conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Electric car recharging units
Catering
  • Breakfast Paying
  • 1 Bar(s)
  • Snack & beverage machine
Business services
  • Self service business centre
  • Copy/print service available Paying

Hotel location

ibis Brussels off Grand Place

Grasmarkt 100
Rue du Marché aux Herbes 100
1000 brussels
belgium

Tel: +3226200427

Fax: (+32)2/5145067

Check-in from 14h00

Check out up to 12h00

  • DE BROUCKERE - CIMETIERE DE BRUX :  BUS 66 GARE CENTRALE

  • DE BROUCKERE - DELTA :  BUS 71 GARE CENTRALE

  • DE BROUCKERE - DIESDELLE :  BUS 60 GARE CENTRALE

  • DE BROUCKERE - HOF TEN BERG :  BUS 29 GARE CENTRALE

  • DE BROUCKERE - NATO :  BUS 65 GARE CENTRALE

  • MAES - MACHTENS :  BUS 63 GARE CENTRALE

  • HERRMAN DEBROUX - ROI BAUDOUIN :  METRO 1A GARE CENTRALE

  • STOCKEL - BIZET :  METRO 1B GARE CENTRALE

  • By plane

    NATIONAL BRUSSELS AIRPORT At 14.3km / 8.89 miles

  • By car

    E 19 ANTWERPEN-BRUSSEL-PARIS At 5km / 3.13 miles

  • By car

    E40 CALAIS-BRUSSEL-LOEIN At 7km / 4.38 miles

  • By car

    E411 LUXEMBOURG-BRUSSEL At 7km / 4.38 miles

  • By train

    GARE CENTRALE / CENTRAAL STATION At 0.2km / 0.13 miles

  • By train

    GARE DU MIDI / ZUIDSTATION At 2km / 1.24 miles

GPS :50.846767, 4.355081

Congress centre

  • PALAIS DES CONGRES 0.2 km / 0.13 mi
  • SQ MEETING CENTRE 0.2 km / 0.12 mi

Our accommodation(s)

Inviting, modern and cozy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay

Our restaurants and bars

ST MICHEL

The Bar: a friendly place to get together at any time of day.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Our guest reviews for
ibis Brussels off Grand Place

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

10,974 reviews

tripadvisor

TripAdvisor Rating 4.0/5

3,648 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Good Stay

Customer review rating 4.0/5

Timgg Families - 17/03/2020 Confirmed reviews ALL

We had a good stay - great location, comfortable room, breakfast was good, coffee machines not working properly, no staff to assist. overall staff is not overly attentive or responsive to issues, although in our 10 day tour around Europe this is generally what we found, at the non-US branded hotels.

Very thin on amenities.

Customer review rating 3.0/5

Fritz Z. Couples - 16/03/2020 Confirmed reviews ALL

Soap dispensers in bathroom were not refilled and ran dry. We wished there were a teapot and instant coffee, or a coffee machine. We wished there were a safe so that we weren't forced to carry our laptops with us while touring. Location is great for tourist activities and day trips within Flanders.

Dear Paul, Thank you for taking the time to tell us about your experience at the ibis Brussels off Grand Place. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We do have rooms with amenities such as teapot for coffee and tea in the room but it comes with an extra cost as it is in our superior rooms. Concerning the safe, we do have some hidden in our reception, you just have to ask to my colleague so they can help you if you wish to have one. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Stay safe. Sincerely, Deborah Loiseau - Assistant Front Office Manager

Good hotel

Customer review rating 3.5/5

Daniela S. Solo - 13/03/2020 Confirmed reviews ALL

I moved to the Ibis from my previous hotel in Brussels due to a noisy room. The front desk team was very helpful and extremely nice, and were able to give me a very quiet room. The room and bathroom were very clean and functional, except for the air conditioning/heating system. Although it worked well, it was set to a mode that made the room stuffy and uncomfortable (only heating and automathic turn off). In compact rooms like that you have to be able to set lower temperatures and keep the device turned on. Otherwise, a good option, well located next to tourist attractions and right by the train station.

Dear Daniela, Thank you for taking the time to tell us about your experience at the ibis Brussels off Grand Place. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We wish to clarify that our system automatically reads outside temperatures and heats or cools the building accordingly, the decision to use this system was an environmental one, so we don't overheat or over cool the building, we regret this didn't meet your satisfaction. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Stay safe. Sincerely, Deborah Loiseau - Assistant Front Office Manager

It was good

Customer review rating 4.0/5

Mohamed E. Couples - 12/03/2020 Confirmed reviews ALL

Breakfast was good Room was clean

Tidy hotel in good location

Customer review rating 4.0/5

Johannes M. Business - 11/03/2020 Confirmed reviews ALL

Hotel is in good condition. The reception noted well my preferences for a room type. But reception is run by very low number of staff. There are times no one is there. The same applies to the bar. I book also another room for a colleague using different booking system.

feel as at home

Customer review rating 5.0/5

Vilija S. Business - 08/03/2020 Confirmed reviews ALL

feel welcomed , always clean well maintained room

Good stay

Customer review rating 4.0/5

Martyn L. Business - 06/03/2020 Confirmed reviews ALL

No fuss, all as expected

Great location

Customer review rating 4.0/5

Sandra Business - 05/03/2020 Confirmed reviews ALL

Great location, beside Central Station and Grand Place. Comfortable room but no tea/coffee maker, mini fridge, extra toiletries

Dear Mrs R., We very much appreciate your comments regarding your stay at the ibis Brussels off Grand Place. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. For the tea/coffee in our premium rooms, which comes with an extra cost, and for the toiletries if you need toothbrush or razor we have them at the reception please feel free to ask at my colleagues in the front desk. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Deborah Loiseau - Assistant Front Office Manager

well located and silent

Customer review rating 4.5/5

Daniel Business - 03/03/2020 Confirmed reviews ALL

good buffet breakfast, confortable beds

Perfect Location

Customer review rating 5.0/5

Vinicius P. Solo - 03/03/2020 Confirmed reviews ALL

The location of this hotel is the best I've ever seen, everything is less than 300m. The girl at the reception was very proactive.

Front desk (young woman) is disrespectful, paranoid, arrogant and authoritarian .

Customer review rating 2.0/5

Gil H. Solo - 02/03/2020 Confirmed reviews ALL

With the exception of the front desk, fine. I would suggest quieting the IBIS marketing within hallways. Shouting your marketing to an existing guest is a poor investment. It doesn’t improve your position. It was like living inside a flat screen with volume intended for someone in a building blocks away . The images were rock cliche. I suggest the customers that interest you more are those confident in their “Cool” rather than strangely intoxicated and slightly embarrassed by the false coolness of poorly conceived photo shoot. Magritte prints would be interesting.

Dear GIL H., Thank you for taking the time to tell us about your experience at the ibis Brussels off Grand Place. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Deborah Loiseau - Assistant Front Office Manager

Ideal location. Polite, friendly staff. Exactly what we wanted for a weekend break in Brussels.

Customer review rating 4.5/5

Brian L. Couples - 02/03/2020 Confirmed reviews ALL

Ideal location. Polite, friendly staff. Exactly what we wanted for a weekend break in Brussels.

Well located, very spacious room, comfortable bed

Customer review rating 4.5/5

George Families - 29/02/2020 Confirmed reviews ALL

Second time staying in the hotel, really liked it again, will be back!

Never got a receipt as promissed

Customer review rating 1.5/5

Steve Business - 26/02/2020 Confirmed reviews ALL

Your new system of low level effort at check in and check out are NOT working. It made it more difficul. I never got a receipt AT ALL!!!! and no way to request one. Person at desk just claimed issue with system. It was never FOLLOWED up and there is NO way to resolve once you leave,

Dear Mr R., sorry for the inconvenience about your receipt, i just sent you the invoice on your email address. We still hope that nonetheless you had a good stay with us. Best regards, Deborah Loiseau - Assistant Front Office Manager

i do not like your CASHLESS system

TripAdvisor rating 5.0/5

goxl Business - 16/02/2020 TripAdvisor review

i do not like your cashless system which was introduced during the recent months - i just hate it and sometimes it can make life very difficult. I have been using this hotel for may years and I have never complained. but this system is just pissing me off.

Best İbis in Brussels

TripAdvisor rating 5.0/5

oznuryilmaz Business - 09/02/2020 TripAdvisor review

My stay was great. I only didnot like that we have to pay via card. However, I will always prefer this İbis instead of others. The bathroom and the room was much better. Breakfast is great. Lobby is a little bit small but anyway it is good. Cosy and has an excellent location.

Short stay and very pleasent experience

TripAdvisor rating 4.0/5

bartdamir Business - 17/01/2020 TripAdvisor review

I had been staying at the hotel on business, arrived late and staff was very forthcoming and helpful. Room and the bathroom were spaceous, warm and clean. I am a bit taken aback seeing the non slip patches in the bathtub that seem a bit worn out ( to be honest I prefer showers). Gonna be staying there again, without a doubt.

Ideal short break

TripAdvisor rating 4.0/5

BigBriKesgrave Solo travel - 13/01/2020 TripAdvisor review

This hotel is in an ideal location close to the Grand Place and the Central Railway Station. The rooms are basic without fancy extras but are a good size for this style of hotel, although a little short on storage space if you are staying for more than a couple of days. Everything was clean and working and the staff friendly. Breakfast is nothing special but then its a lot cheaper than many hotels.

Brussels; alive and enlivening

TripAdvisor rating 4.0/5

Itinerant_citizen Couples - 06/01/2020 TripAdvisor review

Flying visit; New Year day +2 : HOTEL V. Good. CITY Jumping and friendly. Underground parking quick, adjacent and reassuringly pleasant decorative quality and atmosphere. Very good value for city centre.

Average

TripAdvisor rating 4.0/5

GR_JG_Singapore Couples - 23/12/2019 TripAdvisor review

We arrived in the evening and an extra 1-2hrs would have been nice instead of insisting of standard check out of 12noon. I don’t even think the hotel is fully booked at that time. Happy though since luggage was kept without extra fee

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