Hotel - Novotel Porto Gaia
Novotel Hotel Novotel Hotel

Novotel Porto Gaia Hotel

4.0/5 1,282 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Internet access via Fiber Optics
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms (Paying)
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed
  • Services for children
    • Babysitting on request (Paying)
    • Outdoor playground for children
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • FRANC. SA CARNEIRO
  • Languages spoken at the hotel
    • Spanish
    • French
    • Portuguese
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Leisure and activities

  • Outdoor unheated pool
  • Services for children
    • Babysitting on request (Paying)
    • Outdoor playground for children
  • Boat excursions

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks

Business services

  • 5 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Companies and event centres nearby

Company

ALERT1 km / 0.62 mi CONTINENTE0.8 km / 0.5 mi PAGINAS AMARELAS1 km / 0.62 mi
CETELEM1 km / 0.62 mi GE POWER CONTROLS1.5 km / 0.93 mi RICOH7 km / 4.35 mi

Congress centre

EUROPARQUE35 km / 21.75 mi EXPONOR12 km / 7 mi

Exhibition and convention centre

ALFANDEGA7 km / 4.35 mi ALFÂNDEGA DO PORTO7 km / 4.35 mi

Exhibition centre

EXPONOR12 km / 7.5 mi

Your meetings and events

Meeting@Novotel, making your meeting a success. Whatever the type of meeting you are organizing, increase your chances of success and take advantage of our bleisure trips and outdoor spaces for a unique experience

Novotel Porto Gaia Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
VINTAGE 60 m2 2 m 50 18 30 30 32
FULL 73 m2 2 m 60 22 36 36 40
RUBY 73 m2 2 m 60 22 36 36 40
TAWNY 73 m2 2 m 66 22 36 36 40
PORTO 220 m2 2 m 200 0 180 100 105
    • Screen
    • Flipchart
    • Swimming pool and gardens
    • Videoconferencing
    • Audio and video equipment
    • Podium
    • Lectern
    • Day light
    • WIFI access
    • Slide projector
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room
    • High speed transmission line
    • Wedding ceremony
    • Fine Cuisine
    • Conference hotel
    • Simultaneous interpreting

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

  • 93 rooms
  • 67 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 40 family rooms
  • 4 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • Radio in bathroom
    • WIFI in your room
    • Remote control TV
    • Direct dial telephone
    • Baby bed
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Minibar
    • RJ 45 outlet
    • Internet access via Fiber Optics
    • Coffee/tea making facilities
    • Shower
    • Bidet
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.4/5 ALL Rating 3,331 reviews

Our guest reviews for
Novotel Porto Gaia

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,282 reviews
D Couples - 27/11/2019 Confirmed reviews ALL
« Gay in Gaia »

Welcoming staff in a convenient location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear DANO M., We very much appreciate your comments regarding your stay at the Novotel Porto Gaia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pedro Gageiro General Manager

John O. Business - 12/11/2019 Confirmed reviews ALL
« Very disgusting overall experience »

Your entire booking system and your online services are total bogus. Useless I mean I didnt want to comment but i have to do this.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JOHN o., Thank you for taking the time to tell us about your experience at the Novotel Porto Gaia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pedro Gageiro General Manager

Anonymous Families - 11/11/2019 Confirmed reviews ALL
« Good as usual »

Como de costume , sempre de acordo com os Standards ACCOR ..............................

Our hotel has responded to the review
Our hotel has responded to the review

Exmo Senhor, Agradecemos os seus comentários no seguimento da sua estada no Novotel Porto Gaia. Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipa . A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço irrepreensível. Na expectativa de o acolher de novo, queira aceitar os nossos melhores cumprimentos. Pedro Gageiro Director Geral

Rs Families - 10/11/2019 Confirmed reviews ALL
« Very Good. Excellent staff! »

All Staff was very kind and helpful, high quality breakfast, excellent service (late check-out disponibilization).

Our hotel has responded to the review
Our hotel has responded to the review

Dear RS, We very much appreciate your comments regarding your stay at the Novotel Porto Gaia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pedro Gageiro General Manager

Martin L. Business - 21/10/2019 Confirmed reviews ALL
« fantastic service! »

What matter most for me during my stay was your staffs. All your team were very accommodating during check-in, breakfast, dinner, room service and house keeping! I love seeing that the hotel provide gluten free bread/snack because diet requirements due to intolerance has become a big part in our life and also a big part in decision making to which hotel we should stay. Sorry I can't remember all the staff names who were very accommodating my request during lunch and dinner. Thank you for having your best service mind and smiles!

Our hotel has responded to the review
Our hotel has responded to the review

Dear MARTIN L., We very much appreciate your comments regarding your stay at the Novotel Porto Gaia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pedro Gageiro General Manager

Francisco F. Families - 09/10/2019 Confirmed reviews ALL
« All good »

Thank you

Our hotel has responded to the review
Our hotel has responded to the review

Exmo Senhor F., Agradecemos os seus comentários no seguimento da sua estada no Novotel Porto Gaia. Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipa . A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço irrepreensível. Na expectativa de o acolher de novo, queira aceitar os nossos melhores cumprimentos. Pedro Gageiro Director Geral

Martin &. G. S. Families - 04/10/2019 Confirmed reviews ALL
« Familiar and friendly »

We booked Novotel because we know what to expect, which suits our family requirements well.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MARTIN S., We very much appreciate your comments regarding your stay at the Novotel Porto Gaia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pedro Gageiro General Manager

G. Couples - 02/10/2019 Confirmed reviews ALL
« Over charged »

Over charged for room. Charged for welcome drink that was supposed to be free.

Our hotel has responded to the review
Our hotel has responded to the review

Dear TODD G., Thank you for taking the time to tell us about your experience at the Novotel Porto Gaia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We will contact you directly to ask you for some details concerning your complaint. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pedro Gageiro General Manager

Luís Couples - 30/09/2019 Confirmed reviews ALL
« Perfect match to our requirements (two people, base to meet friends in Porto). »

Nice bed, good facilities, friendly staff, nice breakfast. Great location, just far enough to the tourist masses. Can have relative peace and quiet.

Our hotel has responded to the review
Our hotel has responded to the review

Exmo Senhor Luis, Agradecemos os seus comentários no seguimento da sua estada no Novotel Porto Gaia. Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipa . A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço irrepreensível. Na expectativa de o acolher de novo, queira aceitar os nossos melhores cumprimentos. Pedro Gageiro Director Geral

Miguel P. Business - 14/09/2019 Confirmed reviews ALL
« Very friendly! »

It was very friendly and I had a really good time with you.

Our hotel has responded to the review
Our hotel has responded to the review

Exmo Senhor, Agradecemos os seus comentários no seguimento da sua estada no Novotel Porto Gaia. Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipa . A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço irrepreensível. Na expectativa de o acolher de novo, queira aceitar os nossos melhores cumprimentos. Pedro Gageiro Director Geral

Kenneth C. Couples - 10/09/2019 Confirmed reviews ALL
« OK but not impressed by some staff »

OK but reception were inflexible about our loyalty discount which was not honoured.

Our hotel has responded to the review
Our hotel has responded to the review

Dear KENNETH C., Thank you for taking the time to tell us about your experience at the Novotel Porto Gaia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pedro Gageiro General Manager

Anonymous Couples - 08/09/2019 Confirmed reviews ALL
« Excellent »

Excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear PATRICIA B., We very much appreciate your comments regarding your stay at the Novotel Porto Gaia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pedro Gageiro General Manager

Susan S. Families - 07/09/2019 Confirmed reviews ALL
« Excellent »

We loved staying at Novotel Porto Gaia Its my second time here, the staff are wonderful. Very helpful, kind and attentive. Breakfast is excellent and the place is always impeccably cleaned

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Pedro Gageiro General Manager

Gillian G. Families - 05/09/2019 Confirmed reviews ALL
« Returning guests »

We stayed in 2017 and looked forward to another great stay. We felt the service in bar & restaurant were not so good as last time. Reception service was excellent. Housekeeping good. Pool and surrounding area very good... plenty of towels We may return in a couple of years. Thanks for a nice few days

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Pedro Gageiro General Manager

Anonymous Families - 02/09/2019 Confirmed reviews ALL
« Great for family -- but the room and hallways feel old! »

I always love the Novotel experience when travelling with my family, but the room and the hallways feel old. The bathtub, sink, and toilet look worn, which feels dirty even when it's been cleaned. The closets don't look well cleaned -- there was even a lot of dust on the top the closet! The blankets on the bed feel old and dirty, which is not nice. Other than that, we enjoyed the stay. The staff was nice and helpful, the breakfast was great (shame that the orange juice isn't fresh though) and we thoroughly enjoyed the facilities for the kids -- the outdoors playground and indoor features.

Our hotel has responded to the review
Our hotel has responded to the review

Exmo Senhor L., Agradecemos os seus comentários no seguimento da sua estada no Novotel Porto Gaia. Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipa . A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço irrepreensível. Na expectativa de o acolher de novo, queira aceitar os nossos melhores cumprimentos. Pedro Gageiro Director Geral

Friends getaway - 02/09/2019 TripAdvisor review
« Service needs to be better »

I actually cancelled my booking since I had mistakenly made booking on wrong dates - I have now booked for 18-20 Oct. This mail shows your system does not work!!! I have also asked if I could be given consideration for a mistaken booking.

Manny C. Families - 27/08/2019 Confirmed reviews ALL
« Good place to stay for a night when on route »

It was as expected, nothing more , nothing less. I get the impression that the hotel is in need of renovations as the carpets are dirty and the showers need repairs

Our hotel has responded to the review
Our hotel has responded to the review

Dear MANUEL FERNANDO DINIZ C., Thank you for taking the time to tell us about your experience at the Novotel Porto Gaia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pedro Gageiro General Manager

Anonymous Families - 27/08/2019 Confirmed reviews ALL
« Satisfied. Hotel is a bit dated compared to the pictures. »

Hotel a bit dated but very clean. Staff very friendly and professional. Good breakfast with variations.

Our hotel has responded to the review
Our hotel has responded to the review

Madame, Nous vous remercions d'avoir pris le temps de partager votre avis. Nous espérons vous revoir très bientôt! Veuillez agréer, Madame,nos salutations distinguées. Pedro Gageiro Directeur

Anonymous Friends - 26/08/2019 Confirmed reviews ALL
« Good value for money »

Very nice welcome and service. Quite remote

Our hotel has responded to the review
Our hotel has responded to the review

Madame, Nous vous remercions pour vos commentaires suite à votre séjour à Novotel Porto Gaia. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame, en l’expression de nos sentiments les meilleurs Pedro Gageiro Directeur

Isabel V. Couples - 23/08/2019 Confirmed reviews ALL
« Pleasant stay »

I liked the proof sound rooms. The free daily drinks and coffee in executive room, the bedding and spacious room. I liked less the limited space in bar, reception and kids machine -although bravo for the noiseless machine! Maybe this hotel is best suited for families

Our hotel has responded to the review
Our hotel has responded to the review

Madame R., Nous vous remercions pour vos commentaires suite à votre séjour à Novotel Porto Gaia. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame, en l’expression de nos sentiments les meilleurs Pedro Gageiro Director Geral

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