Novotel Southampton Hotel 4 stars

Customer review rating 4.2/5 7,379 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Novotel Southampton
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+ 21 Services
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Hotel extras

  • Central location, with plenty of nearby transport links, 1 km from Red Funnel Ferry Port

  • Leisure facilities, including gym, sauna and heated pool. Work area, Free Wifi, 32-inch TV

  • Wedding facilities capable of accommodating 330 guests

  • Elegant, modern restaurant, relaxed dining, Lavish hot breakfast buffet with pancakes

  • 10 meeting and banquet rooms, capable of holding 500 guests

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private outdoor parkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Electric car recharging units
  • Shoe shine machine
  • Currency exchange
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Sauna
Catering
  • BreakfastPaying
  • 1 bar(s)
  • Room service
Business services
  • 10 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
Information message

Hotel location

Novotel Southampton

1 West Quay Road
S015 1RA
southampton
united kingdom

Tel: +442381072800

Fax: (+44)2380/222158

Check-in from 14h00

Check out up to 12h00

  • SOUTHAMPTON COACH STATION : 

  • By plane

    EASTLEIGH At 11.26km / 7 miles

  • By plane

    LONDON HEATHROW At 112.64km / 69.99 miles

  • By boat

    RED FUNNEL - TOWN QUAY At 1km / 0.63 miles

  • By car

    M 27 JUNCTION 3 At 4.83km / 3 miles

  • By train

    CENTRAL STATION At 0.4km / 0.25 miles

GPS :50.904846, -1.414687

Companies

  • HSBC 0.8 km / 0.5 mi
  • SKANDIA LIFE 0.8 km / 0.5 mi
Companies

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel networkIncredible spaces for incredible work. That's what you'll find at Novotel Southampton. With state-of-the-art facilities tailored to your needs, and a whole host of extras to help you unwind, this is time well spent.The hotel is close to the key transportation hubs and offers the ideal venue for meeting on business.

10 

meeting rooms

From 1 to 500 

attendees

Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

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  • Convert different units of measurement and make organising your events easier.

General equipment

  • Screen

  • Flipchart

  • Meeting room

  • Videoconferencing

  • Audio and video equipment

  • Podium

  • Lectern

  • Day light

  • WIFI access

  • Video equipment

  • Syndicate rooms

  • Overhead projector

  • Airconditioned meeting room

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Standard Room with Queen bed + convertible Sofa

  • Max. number of persons: 4
  • Area: From 21 m² / 226 sq ft
  • Business Desk
  • Bathroom products
  • Iron

Superior Room with Queen bed + convertible Sofa

Accessible room
  • Max. number of persons: 3
  • Area: From 21 m² / 226 sq ft
  • Business Desk
  • Bathroom products
  • Iron

Executive Room 1 Queen bed + convertible Sofa

  • Max. number of persons: 4
  • Area: From 21 m² / 226 sq ft
  • Business Desk
  • Bathroom products
  • Iron

MyRoom by Ady: Cruise and Heritage room.

  • Max. number of persons: 4
  • Area: From 21 m² / 226 sq ft
  • Business Desk
  • Bathroom products
  • Iron

MyRoom by Georgiana: Vintage Floral room

  • Max. number of persons: 4
  • Area: From 21 m² / 226 sq ft
  • Business Desk
  • Bathroom products
  • Iron

MyRoom by Agnieszka: Forest room

  • Max. number of persons: 4
  • Business Desk
  • Bathroom products
  • Iron
Rooms

Our restaurants and bars

BAR

Non contractual photo

Absorb the lively atmosphere at Novotel. In stylish surroundings, choose from an array of beers, wines and cocktails served by our fun and friendly staff. Our buzzing bar offers the perfect place to enjoy an evening's entertainment or relax and unwind.

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Novotel Southampton

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

7,379 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,196 reviews

Bad stay

Customer review rating 4.2/5

Andrew C. Couples - 22/09/2020 Confirmed reviews ALL

You broke COVID rules by allowing multiple guests sit together both in the restaurant and outside seating are

Suitable for destination

Customer review rating 4.2/5

Mr C. M. Families - 22/09/2020 Confirmed reviews ALL

Online it tells you to book breakfast an showsit all nice on a plate but wen you arrive it come in a carrier bag for a price of ten pounds and not that nice not worth ten pound an it turned up 15 min late

Customer review rating 4.2/5

Anonymous Couples - 22/09/2020 Confirmed reviews ALL

Very poor customer experience and information, Worst Breakfast ever Delivered in a brown Paper bag, poor quality items for the Hot English breakfast Ordered

Well located

Customer review rating 4.2/5

Gail Couples - 21/09/2020 Confirmed reviews ALL

nice big bed very clean nice staff ...safe inviroment

Dear Gail A., Thank you for your kind comments. We are pleased you enjoyed your visit with us and hope we have the opportunity to welcome you back again in the future. Kind regards Iwona Kowalczyk Guest Relations Novotel Southampton

Okish

Customer review rating 4.2/5

Anonymous Couples - 21/09/2020 Confirmed reviews ALL

Hotel was not up to standards expected for a Novotel

Dear Craig B., Thank you for taking the time to leave this review. I am sorry to hear that on this occasion the Hotel was not up to the High standards we strive to achieve. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards Iwona Kowalczyk Guest Relations Novotel Southampton
Customer review rating 4.2/5

Sally W. Couples - 19/09/2020 Confirmed reviews ALL

The experience that we had at the hotel was good but I had a bit of a disappointment when we reported the toilets in our room was locked to a member of the cleaning stuff and when we came back to our room that evening it was still the same so we had to unblock it ourselves but we enjoyed our stay and we we are coming back on the 29th of September till the 6th of October and I would like some compensation for the inconvenience that we experienced in our room with the toilet incident there a discount of next visit on the 29th of September to the 6th of October at Nerval hotel thank you and could you please ring me on 07…Thank you

Enjoyable trip

Customer review rating 4.2/5

Mags Couples - 18/09/2020 Confirmed reviews ALL

Planned for the Boat Show which was cancelled but made the trip anyway and it was worth it. Great location with easy access to shops. The hotel was very comfortable and the staff were very pleasant. Ate at the hotel and the food was good. Have booked another trip to this hotel already and looking forward to it. Fingers crossed. Thank you .

Dear Maggie N., We very much appreciate your comments regarding your stay at the Novotel Southampton. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Iwona Kowalczyk Guest Relations Novotel Southampton

Lovely and clean, very comfortable. Nice room layout.

Customer review rating 4.2/5

Helen R. Business - 18/09/2020 Confirmed reviews ALL

Very comfortable

Dear Helen R., Thank you for your kind comments. We are pleased you enjoyed your visit with us and hope we have the opportunity to welcome you back again in the future. Kind regards Iwona Kowalczyk Guest Relations Novotel Southampton

Lovely stay with cruise ships view

Customer review rating 4.2/5

Eleesha Families - 18/09/2020 Confirmed reviews ALL

Family staycation- easy to get to and park - shops and food outlets close by. Rooms were spacious and clean- great shower . Reception have a Whatsapp group and very quick responses for all our requests - great base to visit New Forest

Dear Eleesha P., Thank you for taking the time to tell us about your stay. It is always a pleasure to receive nice feedback about your stay., I am sure Julie will be happy to read it. We hope to see you really soon in our hotel. Kind Regards Iwona Kowalczyk Guest Relations Novotel Southampton

Nice place and service

Customer review rating 4.2/5

Sohayeb Couples - 17/09/2020 Confirmed reviews ALL

I loved the experience. However, I wished if the toilet and the shower were in the same bathroom, and the TV volume was loader .

Dear Sohayeb B., We very much appreciate your comments regarding your stay at the Novotel Southampton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am extremely sorry to see the set up of bathroom made an inconvenience to you. Please accept my full apologies. Hope to see you in the future Sincerely, Iwona Kowalczyk Guest Relations Novotel Southampton

Excellent location.

Customer review rating 4.2/5

Scott Families - 15/09/2020 Confirmed reviews ALL

Spot on. Rooms ready on time, clean and comfortable.

Dear Scott m., Thanks for taking the time to give us feedback about your stay. We are happy that you had an enjoyable time staying with us. We look forward to welcoming you back on your next visit to Southampton. Kind Regards Iwona Kowalczyk Guest Relations Novotel Southampton

Well located

Customer review rating 4.2/5

Kayleigh Friends - 15/09/2020 Confirmed reviews ALL

The hotel is very well located, so close to everything. The rooms are nice. However we had one big complaint. They charge £12 for breakfast which we understand due to current situations this has to be eaten in your room, however the little box of food that they give you is certainly not worth the money, it was extremely dry and basically inedible. Also we had no cutlery. They also couldn’t even provide you with proper milk for a cup of tea. The hotel in all is nice but would recommend getting breakfast elsewhere

Dear The R., Thanks for taking the time to give us feedback about your stay. We are sorry that your stay did not meet your expectations. Please accept our apologies if our current breakfast offering was not up to your satisfaction, In order to guarantee the safety of both our customers and staff during the current health crisis, we did not hesitate to implement a series of service changes. These influence the way we operate and serve our guests. We understand that such changes, specifically with our breakfast, have led to disappointment. Please rest assured your observations have been noted and will be discussed during our usual meetings so that, in line with our ALL Safe H&S measures, improvements can be made. We hope that we can welcome you back on your next visit to Southampton. Kind Regards Iwona Kowalczyk Guest Relations Novotel Southampton

Excellent customer service and experience

Customer review rating 4.2/5

Vusi Families - 13/09/2020 Confirmed reviews ALL

Great experience for the whole family. Rooms were close together and it was great having the opportunity to book our own swimming and gym slots for just our family- very COVID secure.

Dear Vusi E., Thanks for taking the time to tell us about your experience and for your kind remarks about our services. We are delighted to read that you had a great time staying with us. We look forward to welcoming you back on your next visit to Southampton. Kind regards Iwona Kowalczyk Guest Relations Novotel Southampton

Clean and comfortable stay

Customer review rating 4.2/5

Connie R. Business - 12/09/2020 Confirmed reviews ALL

I stayed at the Southampton hotel for one night. Check in was efficient, adequate infection control measures. The room was very clean bed comfortable. Pre order breakfast was unexpected, but worked well and the delivered food was piping hot, on time and of good quality. All the staff were efficient, helpful and friendly.

Dear Connie R., Thanks for taking the time to tell us about your experience and for your kind remarks about our services. We are delighted to read that you had a great time staying with us. We look forward to welcoming you back on your next visit to Southampton. Kind regards Iwona Kowalczyk Guest Relations Novotel Southampton

Disappointing

Customer review rating 4.2/5

Caroline Families - 11/09/2020 Confirmed reviews ALL

Arrived to be told pool had to be pre booked prior to arrival and that it was now fully booked throughout duration of our stay. We were advised that this was a new policy brought in since we had booked and not at any point were we made aware of this. How would we know to book ahead if we were never told and there was nothing on the booking information?! Considering this was the only reason we booked this hotel over others it pretty much ruined our stay as my kids were devastated.

Dear Caroline J., Thanks for taking the time to tell us about your stay. We are sorry that your experience did not meet your expectations. Please accept our apologies for the lack of information available at the time of booking, about our recent Leisure centre pre-bookings requirement. We understand that as a consequence, you were unable to use this service. Please rest assured your observations have been noted and will be discussed with our team during our usual meetings so that improvements can be made. We hope that we can have the opportunity to welcome you back and restore your faith in the hotel. Kind Regards Iwona Kowalczyk Guest relations Novotel Southampton

Well organised

Customer review rating 4.2/5

Ab Business - 11/09/2020 Confirmed reviews ALL

felt comfortable and safe

Dear Andrew John B., Thank you for your kind comments. We are pleased you enjoyed your visit with us and hope we have the opportunity to welcome you back again in the future. Kind regards Iwona Kowalczyk Guest Relations Novotel Southampton

The Hotel is well located in the city centre. Pleasant staff and helpfull.

Customer review rating 4.2/5

Anonymous Families - 09/09/2020 Confirmed reviews ALL

The room was clean and tidy. The pool was warm and inviting. Food was ok. Overall a good experience.

Dear Tricia W., Thank you for your kind review of your stay with us at Novotel Southampton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Kind Regards Iwona Kowalczyk Guest Relations Novotel Southampton

Well located.

Customer review rating 4.2/5

Stella Families - 09/09/2020 Confirmed reviews ALL

Wanted a couple of days away with my daughter and granddaughter where we wouldn't have to drive to go out and eat etc. Novotel did what it said on the tin. Room was clean and comfortable with a passably good shower. Breakfast left a little to be desired, had we known how close we were to the retail estate, would not have booked it.

Dear Stella S., Thanks for taking the time to give us feedback about your stay. We are happy to read that you had a good time staying with us. Please accept our apologies though if our current breakfast offering was not up to your satisfaction. In order to guarantee the safety of both our customers and staff during the current health crisis, we did not hesitate to implement a series of service changes. These influence the way we operate and serve our guests. Please rest assured we have taken note of your observations. These will be discussed during our usual meetings so that, in line with our ALL Safe H&S measures, improvements can be made. We look forward to welcoming you back on your next visit to Southampton. Kind regards Iwona Kowalczyk Guest Relations Novotel Southampton

Good products all well packed on outer package.

Customer review rating 4.2/5

T. Solo - 09/09/2020 Confirmed reviews ALL

Good stay at this hotel, no problems, room was fine, bar area fine, and check in also. Will stay here again.

Dear Harman T., Thank you for your kind review of your stay with us at Novotel Southampton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Kind Regards Iwona Kowalczyk Guest Relations Novotel Southampton

Expected more

Customer review rating 4.2/5

Kim Families - 08/09/2020 Confirmed reviews ALL

Check in took a long time. My little girl also wanted to go in the pool but couldn’t as slots had to be reserved at the pool. We were not made aware of this as if we did we would have booked a slot in advance. Room was ok, there were empty bottles left in a drawer, the shower leaked and the toilet didn’t flush properly. The beds and sheets were clean but we did find a McDonald’s toy under the sofa bed... I also called in advance to request a cot in the room. This wasn’t actioned so I had to co sleep with my baby which I don’t like doing. The bar area was nice. I did expect more to be honest and wouldn’t stay there again.

Dear Kimberley S., Thanks for taking the time to give us feedback about your stay. We are sorry that your experience did not entirely meet your expectations. I am sorry for the lack of information available at the time of booking, about our recent Leisure centre pre-bookings requirement. Please accept our apologies for the cleanliness issues experienced.We understand that as a consequence, you were unable to use this service. At Accor, we strive to provide our guests with a superior service and given the current health crisis, we have implemented a series of service changes and cleanliness enhancement & social distancing procedures to ensure our cleanliness, as well as our guests and staff’s safety is our main priority. On this occasion, we are sorry that your room's cleanliness was not up to our usual standard. Hope to see you in the future, Kind regards Iwona Kowalczyk Guest Relations Novotel Southampton

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