ibis Brussels Airport Hotel 3 stars

Good location, free shuttle, a bit old the design/decoration of the room,

Had a room on the ground floor, window could open, but in this neighborhood not recommended, given the chain that was on the window as well. At 5:30 somebody brought in a cart with clean bed sheets and towels in the hall way, which woke everybody staying on that floor up, given the few that openend their doors to ask if it can be silent.

Good location near the airport with shuttle service. Rooms are outdated and low quality Good breakfast

All ok.

I feel this should be asked at the end of survey as points of details are likely to be asked about in later screens

Well equipped rooms; Clean; Breakfast not so good with a few choices;

It is better to use cheaper hotel ibis few meters next to this one. Accomodation is almost the same quality. This one hlave air condition byť it is not worth that price.

It was fine. The room was nice and the restaurant served good food

I arrived and was treated like a real guest, not like just another customer... the service was fabulous. Everything I wanted for a short comfortable stay over

We had an easy check in and the room was quite good. My partner loved the breakfast and the staff were lovely the whole time.

Very pleasant stuff, nice rooms, cleaning ladies are awesome - clean room and new towels every day ( something you sometimes dont see in more expensive hotels).

Let me summarize the entire issue during my stay: 1) I had to come to stay in your hotel on 2/02 with my late night check-in and booking “on arrival”. 2.) When asked about printing invoice after check-in procedure I faced with very unpleasant reaction of your manager on duty who’s respond was “I can not do it due to the technical reasons and if you don’t like it I can cancel you stay right now. Yourself can get out and ask your stay in another nearest Ibis hotel, they have a printer working”. 3.) I found these manners in communications with your customer completely unacceptable. No excuses. 4.) As a loyal member of AccorHotels group (both private and corporate) I will make a huge deal out of this reaction. All the best. Pavel L. +79…

Very good

Ok, small bathroom, good breakfast, toilet jammed, check in queued a bit (due to people from Ibis budget wrongly queuing to Ibis and did need intense guidance to the correct hotel), easy checkout incl parking ticket (good)

location is good (close to the businesspark), reception was poor (a bit rude). Parking fees are more than 10% of the overnight fee (12 euro)