Mercure Strasbourg Centre Hotel 4 stars

Customer review rating (ALL Rating) 4.3/5 4,527 reviews

ALLSAFE approved hotel

Information message

Mercure Strasbourg Centre Hotel
See on a map
+ 17 Services

Hotel extras

  • City-center location, close to the cathedral and the Petite France district

  • Breakfast on the 7th floor, exceptional view

  • Undercover private car park (charges apply)

  • Advantage 4

  • Close to Sofitel for bar and restaurant

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Strasbourg Centre Hotel

25 rue Thomann
67000 strasbourg
france

Fax: (+33)3/90227071

Check-in from 12h00

Check out up to 12h00

  • STRASBOURG:  TOUTES LIGNES HOMME DE FER

  • By plane

    MULHOUSE BASEL At 140km / 87.5 miles

  • By plane

    STRASBOURG ENTZHEIM At 20km / 12.5 miles

  • By helicopter

    STRASBOURG-ENTZHEIM At 20km / 12.5 miles

  • By car

    CENTRE VILLE At 3km / 1.88 miles

  • By train

    STRASBOURG At 1km / 0.63 miles

GPS:48.584833, 7.7452

Companies

  • ADIDAS 25.0 km / 15.53 mi
  • AFI ESCA 0.2 km / 0.12 mi
  • AGIPI 3.6 km / 2.24 mi
  • ARTE 2.4 km / 1.49 mi
  • CIC 3.0 km / 1.86 mi
  • CREDIT MUTUEL 3.0 km / 1.86 mi
  • ENA 1.0 km / 0.62 mi
  • ERNST & YOUNG 0.2 km / 0.12 mi
  • ES 0.5 km / 0.31 mi
  • HJC EUROPE 9.0 km / 5.59 mi
  • KRONENBOURG 33.0 km / 20.51 mi
  • MARS 32.0 km / 19.88 mi
  • SITA SUEZ 9.0 km / 5.59 mi
  • SOPREMA 9.7 km / 6.03 mi
  • UNISTRA 1.5 km / 0.93 mi

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Meeting rooms

3 breakfasts Non contractual photo

Start your day on the top floor of the hotel where the breakfast area has a splendid panoramic view over Strasbourg. Enjoy our local specialties or, if you prefer, have breakfast in peace in your room, available until noon.

Your meetings and events

A meeting, interview or showroom? Come and discover the mezzanine at the Mercure Strasbourg centre hotel. It is bright and cozy and equipped with modern equipment, perfect for work and relaxation.

Room descriptions and layouts

meeting room

From 1 to 6 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

  • Flipchart

  • Day light

  • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

All our rooms are spacious and recently renovated in a contemporary style and are available with double or twin beds. The pastel decor is restful and the surroundings comfortable and designed for relaxation.

Our guest reviews for
Mercure Strasbourg Centre Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

4,527 reviews

TripAdvisor Rating 4.0/5

1,009 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

good stay

Customer review rating 4.0/5

Anonymous Business - 24/12/2021 Confirmed reviews ALL

issues - no water or soap when I arrived. The lights did not come on in room 600 when the door card was put in - had to fiddle with it to get it working on each occassion. Light went in bathroom one night but was fixed after I mentioned it next day. Room clean and comfortable and reception staff friendly and very helpful and organized late checkout

Dear Guest, We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michèle Schaeffer Directrice

Well located

Customer review rating 4.5/5

Anonymous Families - 24/12/2021 Confirmed reviews ALL

Quiet street, easy access, warm welcome from the staff, good size room, huge bathroom. Would be good to have lotion, specially during winter time.

Dear Christelle M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bien cordialement, Michèle Schaeffer Directrice

Well located but that's it !

Customer review rating 2.0/5

Alexandra Business - 22/12/2021 Confirmed reviews ALL

The sanitary conditions were not met (room not clean well even after two requests). It is critical especially during this pandemic crisis.

Dear Alexandra B., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Strasbourg Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards Michèle Schaeffer Directrice

Awful

Customer review rating 1.0/5

Jen Solo - 21/12/2021 Confirmed reviews ALL

The Wi-Fi did not work, the room is outdated and more importantly to the review it was dirty. The shower head was broken (barely usable). Breakfast was terrible, for 17 euro I would have expected decent options. Everything here is overpriced. I elected to not eat breakfast my second day, and was informed by the staff that they couldn’t refund me because ‘it had already been charged’. The front desk staff are nice enough, but not enough to overcome this otherwise terrible experience. Maid staff attempted to enter my room twice without knocking or announcing themselves. I honestly have nothing nice to say about this property, based on my experience here I will never stay at another mercure or Accor property.

Dear Jennifer k., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Strasbourg Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please be assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to convince you in the near future. Sincerely, Michèle Schaeffer Directrice

Well located and excellent service

Customer review rating 4.5/5

Anonymous Business - 18/12/2021 Confirmed reviews ALL

Everything was great apart from 2 things - no welcome drink for accor - plumbing (toilet in my room) had an awful smell throughout my stay (room 200)

Good location, poor hotel

Customer review rating 1.5/5

T Solo - 12/12/2021 Confirmed reviews ALL

The staff at breakfast and one of the gentleman on the reception are very good! Unfortunately the state if the hotel is far from good. I am aware that standards of hotels relate to the price points, but at nearly 200 Euro per night, the state of the hotel and the amenities are totally unacceptable! I understand that a Platinum member is now the same as a silver/gold member in the new avatar of the Accor group, unfortunately despite the facts in the ground regarding hotel occupancy and lack of premium rooms, there is absolutely no recognition of loyalty in this hotel! From no more than one bottle of water for the full duration of stay to the paper cups in the room, this was one of the shabbiest hotels I have stayed in. That said, the location is good and as I mentioned some of the staff were very good, they deserved better

Selamat petang Ajay B., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Strasbourg Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. As explained we only have 4 priviledge rooms and those were booked so we did not have the possibility to upegrade you. Of course you are right, we could have recognize your loyalty with another attention, I really feel sorry, evenmore now I know you are Indonesian, I had the priviledge to work with indonesian collegues for two years and this is such a wonderful memory, terima kasih! I just credited courtesy reward on your ALL member account. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours sincerely, Michèle Schaeffer Directrice

Good Stay !

Customer review rating 5.0/5

Janet Couples - 29/11/2021 Confirmed reviews ALL

Personal really nice, amazing bed and the location is great! We're going to return for sure! Thanks for this weekend.

Dear Janet S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michèle Schaeffer Directrice

Very average

Customer review rating 2.5/5

W Business - 27/11/2021 Confirmed reviews ALL

The hotel is centrally located, but the inside is absolutely charmless and could do with a refresh. The wifi is terrible, I needed internet for conference calls and couldn’t conduct them, I wasn’t even able to download some heavier documents. To finish, due to some technical glitch the staff wasn’t able to print OR send me the invoice by mail, and promised to mail it to me later that day. They didn’t, and when I send them a reminder the next day, they also didn’t answer.

Dear Wanda G., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Strasbourg Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Michèle Schaeffer Directrice

OK

Customer review rating 3.0/5

B. Business - 22/10/2021 Confirmed reviews ALL

Hotel well located in Strasbourg. need to be renewed ( carpet ...)

Monsieur B., Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour à Hôtel Mercure Strasbourg Centre. Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses. Soyez assuré que les mesures nécessaires seront mises en oeuvre afin d’améliorer la qualité des prestations évoquée. De nouveau, nous vous remercions pour vos commentaires et espérons regagner votre confiance lors d’un prochain séjour. Dans l’attente de vous accueillir prochainement, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs. PS : j'espère que votre nièce a apprécié son déjeuner d'anniversaire en votre compagnie ! Michèle Schaeffer Directrice

Well located

Customer review rating 4.0/5

Rc Business - 16/10/2021 Confirmed reviews ALL

Some rooms need repair; door isolation and repair in 606 necessary; good breakfast; comfortable bed; well located; friendly staff.

Dear Guest, We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. We are waiting for a complete renovation of our property, unfortunately it won't happen this year, bet thank you for your positive comment. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michèle Schaeffer Directrice

Perfect for a long Week-end

Customer review rating 5.0/5

Jp Couples - 13/10/2021 Confirmed reviews ALL

Quiet room, comfy bed and a nespresso coffee machine in the room. A few minutes away from the cathedral and old city center.

Dear Sir, We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michèle Schaeffer Directrice

Well located, nice staff

Customer review rating 4.5/5

Laurent Couples - 11/10/2021 Confirmed reviews ALL

See above

Dear Laurent I., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bien cordialement, Michèle Schaeffer Directrice
Customer review rating 1.5/5

Anonymous Families - 02/09/2021 Confirmed reviews ALL

not so clean, Having no 4star standard. Too expensive.

Dear Anita K., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Strasbourg Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Michèle Schaeffer Directrice

Central but to be refurbished

Customer review rating 2.0/5

Nicolas Couples - 10/08/2021 Confirmed reviews ALL

Challenging check-in with a lady in training who spoke neither french nor german correctly. "Privilege Room" (thanks for the upgrade) who need an overall refurbishment. We used the Public Parking Indigo Kleber nearby for our car and had breakfast out. Challenging check-out with another lady in training. Credit Card has been charged twice cause she "hasn't been trained" for that and "we can ask for reimbursement by email". Minimal COVID measure (glass window and gel but no cleaning of the card terminal, no cleaning of the pen to sign some registration paper/although you've done online checkin)...

Sehr geehrter Herr G., wir danken Ihnen vielmals, dass Sie sich nach Ihrem Aufenthalt im Hotel Mercure Strasbourg Centre die Zeit genommen haben, uns zu schreiben, und bedauern zutiefst, dass die erbrachten Serviceleistungen Ihren Erwartungen nicht entsprochen haben. Für die entstandenen Unannehmlichkeiten bitten wir Sie vielmals um Entschuldigung. Leider gibt es nur noch wenige Leute die deutsch sprechen, aber alle sprechen und verstehen english. Es tut mir persönlich Leid dass Sie warten haben müssen, die Dame an der Rezeption ist nur seit 2 Tage da und wie haben Ihr die Chance gegeben. Für die doppelte Abbuchung ihrer Kredit Karte tut es mir noch mehr leid, weil dass nicht vorkommen soll. Lorine (die blonde Dame) hat gerade ein Kredit auf ihre Karte gemacht und ich werde 1000 rewards Punkte auf ihr Konto senden. Haben Sie nochmals vielen Dank für Ihre Anmerkungen. Wir hoffen, Ihr Vertrauen bei einer Ihrer nächsten Übernachtungen wiederzugewinnen, und würden uns freuen, Sie schon bald wieder bei uns begrüßen zu dürfen. Und ich bedanke mich auch für ihr Mail von Heute an der Rezeption. Mit herzlichen Grüßen Michèle Schaeffer Directrice
Customer review rating 4.0/5

Danny, U. Solo - 03/08/2021 Confirmed reviews ALL

Easy to find, excellent location, the building and furniture are a bit tired, garage is narrow and tiresome to manoeuvre in. All amenities in place in the closest possible proximity. Bath tub in place, room clean but cold be tidier, excellent bedding and matrace, hardly any English or German TV channels.

Dear Daniel B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre. It is always a pleasure to receive a feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our team members. Sorry for the coton in your room and concerning the garage, yes it is a bit narrow and the hotel a bit tired, we really do hope being refurbished soon. Sincerely, Michèle Schaeffer Directrice
Customer review rating 4.5/5

Anonymous Couples - 03/08/2021 Confirmed reviews ALL

Everything went well - hard to complain anything

Dear Matti K., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michèle Schaeffer Directrice

Disappointment

TripAdvisor rating 2.0/5

marianjeanmarinescu Business - 21/07/2019 TripAdvisor review

This hotel has not even 3 stars. Room small, old windows, no ventilation in the bathroom, no cleanness, no parking, a lot of noise early morning, no facilities 4 stars hotel: bath robe, slippers, only liquid sope/ shower gel/shampoo, etc

Dear marianjeanmarinescu , Thank you for taking the time to tell us about your experience at the Hôtel Mercure Strasbourg Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We do have a private parking, it was probably full at your check-in (only 20 spaces) but in that case we always help our guests to find another parking. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards, Aline Front Desk Manager

Overnight stay.

TripAdvisor rating 5.0/5

The_Aged_Traveller Couples - 21/05/2019 TripAdvisor review

On arrival we were given a room upgrade which was much appreciated. Staff were helpful with parking in a shared (with Sofitel) underground car park. Our room was spacious with a very good bathroom. Breakfast was on the 7th floor with views over Strasbourg. There is no bar or restaurant in the hotel but it is very close to Strasbourg central restaurants and the Accor Sofitel has both next door. All good.

dear traveller, thank you so much for your kind words. They make me feel proud of my staff ! Our greatest satisfaction is to contribute to the well-being of our guests. See you soon again in Strasbourg, Yours faithfull, Nathalie

Perfect location and good value.

TripAdvisor rating 4.0/5

josephnormandw Business - 18/02/2019 TripAdvisor review

In Europe I generally try to stay at an Accor property. The Mercure Strasbourg Centre is typical of my impression with this brand - staff is friendly and professional, great service, nicely appointed rooms, very comfortable beds and a competitive rate.

Dear Joseph, how proud to read and share your comment ! We thank you very much. I hope that we'll have the pleasure to welcome you again in one of the Accor-hotels, especially at the Mercure Strasbourg Center soon again. Kind regards

Christmas market weekend.

TripAdvisor rating 5.0/5

melissaj982018 Friends getaway - 28/11/2018 TripAdvisor review

Very clean hotel. Decent size rooms. Very friendly staff. Perfect location for town and easy walkable distance from train station. Perfect place for visiting the town and in our case the Christmas markets.

A great thank you for you feed-back ! It will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathalie Peter Manager Mercure Strasbourg Centre

Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby