Hotel - Mercure Strasbourg Centre Hotel
Mercure Hotel Mercure Hotel

Mercure Strasbourg Centre Hotel

4.0/5 978 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel does not have a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • French
    • Italian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Beauty salon (Nearby)
    • Gift shop/newspaper shop
    • Hairdressing salon

Leisure and activities

  • Babysitting on request
  • Golf course 18 holes  (Nearby)
  • Other sports activities
    • Bicycles rental (Nearby)
    • Bike rack facilities
    • Badminton (Nearby)
    • Billiards/Snooker (Nearby)
    • Bowling (Nearby)
    • Jogging track (Nearby)
    • Karting facilities (Nearby)
    • Squash court (Nearby)

Catering

  • Breakfast
  • Room service
    • Cold snacks
    • Opening hours : Week 19:00-22:00
    • Opening hours : Week-end 19:00-22:00

Business services

  • 1 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

ADIDAS25 km / 15.53 mi AGIPI3.6 km / 2.24 mi CIC3 km / 1.86 mi ENA1 km / 0.62 mi ES0.5 km / 0.31 mi KRONENBOURG33 km / 20.51 mi SITA SUEZ9 km / 5.59 mi UNISTRA1.5 km / 0.93 mi
AFI ESCA0.2 km / 0.12 mi ARTE2.4 km / 1.49 mi CREDIT MUTUEL3 km / 1.86 mi ERNST & YOUNG0.2 km / 0.12 mi HJC EUROPE9 km / 5.59 mi MARS32 km / 19.88 mi SOPREMA9.7 km / 6.03 mi

Congress centre

PALAIS DES CONGRES2 km / 1.25 mi

Exhibition and convention centre

PALAIS DES CONGRES2.4 km / 1.49 mi

Exhibition centre

LE WACKEN2 km / 1.25 mi

Your meetings and events

A meeting, interview or showroom? Come and discover the mezzanine at the Mercure Strasbourg centre hotel. It is bright and cozy and equipped with modern equipment, perfect for work and relaxation.

Mercure Strasbourg Centre Hotel Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
MEZZANINE 30 m2 0 m 0 6 6 0 0
    • Flipchart
    • Day light
    • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

All our rooms are spacious and recently renovated in a contemporary style and are available with double or twin beds. The pastel decor is restful and the surroundings comfortable and designed for relaxation.

  • 98 rooms
  • 51 non-smoking rooms
  • 3 rooms for people with reduced mobility
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • TV Bouquet beIN Sports
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • High speed transmission line
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings
4.3/5 ALL Rating 4,027 reviews

Our guest reviews for
Mercure Strasbourg Centre Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 978 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Venite Business - 15/02/2020 Confirmed reviews ALL
« Loyalty rhymes with Hospitality! »

Remember Loyalty goes with Hospitality!

Anonymous Business - 10/02/2020 Confirmed reviews ALL
« very convenient stay »

friendly; convenient; well located; addressing customer's needs

Our hotel has responded to the review
Our hotel has responded to the review

Kali spera George N., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michèle Schaeffer Directrice

Dmytro Business - 04/02/2020 Confirmed reviews ALL
« Well located, good breakfasts, clear room, kind staff »

Well located, good breakfasts, clear room, kind staff! Thank you!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dmytro H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michèle Schaeffer Directrice

Anonymous Business - 24/01/2020 Confirmed reviews ALL
« Well Located »

très bien !

Our hotel has responded to the review
Our hotel has responded to the review

Cher Monsieur, Nous vous remercions pour vos commentaires suite à votre séjour à Hôtel Mercure Strasbourg Centre. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs Bien cordialement, Michèle Schaeffer Directrice

Laurent Couples - 20/01/2020 Confirmed reviews ALL

Very nice

P Business - 19/01/2020 Confirmed reviews ALL
« Perfect location »

Perfect location in the center of Strsbourg. Friendly staff, clean rooms and comfortable bed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Madam, We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michèle Schaeffer Directrice

Anonymous Business - 18/01/2020 Confirmed reviews ALL

The hotel is falling to pieces. The door of my room wasn’t locking properly and the carpet was dirty in need to be changed. There was a very loud group of guests that kept us awake the 3 nights I stayed there. I have been staying in this hotel for the past 20 years and it is definitely changed and not worth the price we pay .

Menatalla A. A. Couples - 12/01/2020 Confirmed reviews ALL
« Convenient Location »

This ya my second time to go to this hotel and I think if I will go again I will be there. It is clean, comfort and location is very good. Staff are nice and rooms are clean. Bathrooms need renovation and amenities need to be better. Unfortunately they always forget to put the bottle of water for each resident!

Flavia Couples - 03/01/2020 Confirmed reviews ALL
« Poor level of service »

The experience at the Mercure Strasbourg has been anything but good! First of all, I find very difficult to justify the price of €270 given that there are no facilities available at the premises (no gym, no swimming pool), the room was very old and nothing was provided (the frigo bar was empty) and the level of service very poor (we tried to order breakfast in the room at around 11am but we were told that the kitchen was already closed even thought the service should have been available until midday). Furthermore, we paid for parking and the breakfast was not included in the price either. In addition to the above, as a platinum member I was not offered anY upgrade, which I appreciate because it is subject to availability, but I have not received any welcome gift as I usually have and we were also asked to leave the room at noon even though as platinum member I am eligible to a late check out. I hope you will take this feed back on board in order to improve your service. Kind regards, Flavia S.

Howaida Z. Business - 02/01/2020 Confirmed reviews ALL
« Could be better »

It was good but for sure could be better. The room is very primitive, no bathroom amenities, the bathtub is very old fashioned and high and not easily accessed, the water has a very bad smell. The beds are very comfortable and so the pillows and clean too and do the towels. Generally the room is clean but very very poor in light!! It is almost dimmed all the time.

Ann Solo - 30/12/2019 Confirmed reviews ALL
« Great location and caring staff. »

Very comfortable, great location.

Our hotel has responded to the review
Our hotel has responded to the review

G'day dear Ann, We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wishing you the Best for the new decade! It was a real pelasure having you and your little companion in Strasssy! Michèle Schaeffer Directrice

Gloria Couples - 28/12/2019 Confirmed reviews ALL
« Ms G »

The hotel was located in a central place which made it convenient to get around.

Nat Families - 24/12/2019 Confirmed reviews ALL
« Not great! »

Location is great, but the service and the quality of the room was pretty poor. When we asked at the desk if there was any room service, she said only whats left in the fridge (which was slices of ham and cheese and some prepackaged food) so we went out of the hotel looking for food only to come back and look in our rooms and there was a room service menu? Beds were not comfortable and didnt use fitted sheets on the twin beds so therefore woke up with a sheet flapping around me in the night and the most USELESS bedside tables with an added disc on top makes everything fall off when you put it on there. Not worth the huge amount of money to stay here - its very much a 2/3 star hotel at best, not what I was expecting from a Mercure.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Natalie R., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Strasbourg Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please be assured that we are taking the appropriate measures to address the problem and prevent future occurrence. However we never will have either a restaurant nore a room sercive, that's why we suggest to go to the Sofitel nextdoor. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bien cordialement, Michèle Schaeffer Directrice

Mohamed E. Solo - 20/12/2019 Confirmed reviews ALL
« Not Professional »

My reservation was from 14 to 17 Dec, i arrived to Paris CDG 14 Dec. 6:00am but due to the national strike in Paris and the planes delay and train cancellations, I checked in 15 Dec. Also I called the hotel 14 Dec to let them know about the delay and to know that I will arrive 15 Dec. As I was prepaid the 3 nights in advance when I checked in I ask what they will do about the night that I didn't use they tell me they can't do anything the only can offer me a free dinner. I refused that and I submit a complain as Accor member that is not a way to treat a customer also the delay wasn't my fault it's your national strike.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mohamed E., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Strasbourg Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We feel really sorry about the strike, you might have a travel insurance for that specific case? We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Michèle Schaeffer Directrice

Arnon G. Couples - 17/12/2019 Confirmed reviews ALL
« very good-nice room, good breakfast, pleasent, cooperative and helpfull stuff. »

very good- nice room, good breakfast, pleasent, cooperativeand helpfull stuff. only 1 chair- not enough. not enough light at dark time.

Flavius Business - 15/12/2019 Confirmed reviews ALL
« Outdated hotel »

Not matching the expectations

Our hotel has responded to the review
Our hotel has responded to the review

Dear Flavius P., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Strasbourg Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Michèle Schaeffer Directrice

Anonymous Business - 14/12/2019 Confirmed reviews ALL
« Needs an updaye »

I was in Strasbourg for one night. Got in late left early. Overall I thought the hotel in general was due for a renovation.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew E., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Strasbourg Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Michèle Schaeffer Directrice

Tessa M. Friends - 10/12/2019 Confirmed reviews ALL
« Comfortable couple of nights to enjoy the Christmas markets »

We booked two rooms over the period of the Christmas market in December 2019. Rooms were clean and comfortable and the service was good. However, given that during this period there was a ban on traffic coming on to the main island, I would have expected the hotel to notify us of this fact.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tessa M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bien cordialement, Michèle Schaeffer Directrice

Mark Couples - 09/12/2019 Confirmed reviews ALL
« Great Experience »

This is the first time staying in the Mercure hotel brand. It was very nice. The hotel location was right in the center of town making it so easy to explore the beauty of Strasbourg. The breakfast was great with the attention to service even better. My only concern was the check in process. I know that there are no designated lines set up at the Accor hotels. Which means if you are not aggressive you can get pushed back even though you arrived before the people who were served first. Some of this deals with my lack of French language skills and that the culture works differently here. I even do the pre-check in process online to make the check in experience seamless. But this is a minor issue for an overall great experience. Thank you for listening.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark L., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. On Dec; 3rd Le Club became ALL Accor live limitless and you have now a special line for your check in. Sorry for the inconvenience while you were here for your 1st stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bien cordialement, Michèle Schaeffer Directrice

Anonymous Couples - 03/12/2019 Confirmed reviews ALL
« Functional hotel with great location »

Great location in the city center. The rooms are functional but quite old. Breakfast location has a nice view on the city. Very small "lobby".

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christian S., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Strasbourg Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bien cordialement, Michèle Schaeffer Directrice

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