Mercure Strasbourg Centre Hotel 4 stars

friendly; convenient; well located; addressing customer's needs

Well located, good breakfasts, clear room, kind staff! Thank you!

très bien !

Very nice

Perfect location in the center of Strsbourg. Friendly staff, clean rooms and comfortable bed.

The hotel is falling to pieces. The door of my room wasn’t locking properly and the carpet was dirty in need to be changed. There was a very loud group of guests that kept us awake the 3 nights I stayed there. I have been staying in this hotel for the past 20 years and it is definitely changed and not worth the price we pay .

This ya my second time to go to this hotel and I think if I will go again I will be there. It is clean, comfort and location is very good. Staff are nice and rooms are clean. Bathrooms need renovation and amenities need to be better. Unfortunately they always forget to put the bottle of water for each resident!

The experience at the Mercure Strasbourg has been anything but good! First of all, I find very difficult to justify the price of €270 given that there are no facilities available at the premises (no gym, no swimming pool), the room was very old and nothing was provided (the frigo bar was empty) and the level of service very poor (we tried to order breakfast in the room at around 11am but we were told that the kitchen was already closed even thought the service should have been available until midday). Furthermore, we paid for parking and the breakfast was not included in the price either. In addition to the above, as a platinum member I was not offered anY upgrade, which I appreciate because it is subject to availability, but I have not received any welcome gift as I usually have and we were also asked to leave the room at noon even though as platinum member I am eligible to a late check out. I hope you will take this feed back on board in order to improve your service. Kind regards, Flavia S.

It was good but for sure could be better. The room is very primitive, no bathroom amenities, the bathtub is very old fashioned and high and not easily accessed, the water has a very bad smell. The beds are very comfortable and so the pillows and clean too and do the towels. Generally the room is clean but very very poor in light!! It is almost dimmed all the time.

Very comfortable, great location.

The hotel was located in a central place which made it convenient to get around.

Location is great, but the service and the quality of the room was pretty poor. When we asked at the desk if there was any room service, she said only whats left in the fridge (which was slices of ham and cheese and some prepackaged food) so we went out of the hotel looking for food only to come back and look in our rooms and there was a room service menu? Beds were not comfortable and didnt use fitted sheets on the twin beds so therefore woke up with a sheet flapping around me in the night and the most USELESS bedside tables with an added disc on top makes everything fall off when you put it on there. Not worth the huge amount of money to stay here - its very much a 2/3 star hotel at best, not what I was expecting from a Mercure.

My reservation was from 14 to 17 Dec, i arrived to Paris CDG 14 Dec. 6:00am but due to the national strike in Paris and the planes delay and train cancellations, I checked in 15 Dec. Also I called the hotel 14 Dec to let them know about the delay and to know that I will arrive 15 Dec. As I was prepaid the 3 nights in advance when I checked in I ask what they will do about the night that I didn't use they tell me they can't do anything the only can offer me a free dinner. I refused that and I submit a complain as Accor member that is not a way to treat a customer also the delay wasn't my fault it's your national strike.

This hotel has not even 3 stars. Room small, old windows, no ventilation in the bathroom, no cleanness, no parking, a lot of noise early morning, no facilities 4 stars hotel: bath robe, slippers, only liquid sope/ shower gel/shampoo, etc

On arrival we were given a room upgrade which was much appreciated. Staff were helpful with parking in a shared (with Sofitel) underground car park. Our room was spacious with a very good bathroom. Breakfast was on the 7th floor with views over Strasbourg. There is no bar or restaurant in the hotel but it is very close to Strasbourg central restaurants and the Accor Sofitel has both next door. All good.