Novotel Andorra Hotel 4 stars

Service was very slow in all departments. No one could work the computer systems except for one female manager who assisted us on departure. Check in was a disgrace. Arrived near midnight and it took 45 minutes to check in. Could not find anyone on the reception desk, (probably asleep) then they could not find our reservation, and they were belligerent toward us. Truly a disspointing experience.

My family and I enjoyed our experiene in the hotel

Hotel was usual standard as expected till it came to the food. We had to go over to the Mercury hotel for diner. After waiting 25 minutes I went to reception to enquire about the food and how we were to get served as no one in the restaurant was able to explain it was a buffet and you had to help yourself and no table service. The food was very poor, the only hot food was the freshly cooked meats by the chief. All the other dished on display were either cold or just warm. Breakfast was the same, being taken in the Novotel, Food was cold or just warm, and the cooked selection was very poor. Did it need 3 different type of sausage and no mushroom or grilled tomatoes.

Genial

what does a platinum club member have to pay for breakfast when its indicated that we can use our status in the hotel? we were charted 40 euros for the breakfast which wasnt made known to us at the beginning of the stay. the front desk lady was very very new to the extent she didnt know what were the platinum club benefits.

Two relaxing days with family in Andorra.

We like staying in this hotel which is very handy for a stay in Andorra la Vella. This year we were surprised by the staff at the front desk who told us that they don't care for the special comments / requests from our booking as they are too busy allocating rooms to people. That said, the lady eventually found a suitable room for us away from the main street and high floor... The room was very clean & handy. The pillows were a bit too inflated and hard for us and caused neck pains. We tried the buffet on a sunday and we didn't enjoy it. The entrée & deserts were fresh and nice but not the main dishes. Main dishes: over cooked and not a lot a choice. We had the feeling that it was left overs from previous buffets. A bit disappointing for the price. The good point for the hotel is that you can have access and play mini golf and snoker at the Mercure hotel which is round the corner. There is also a swimming pool for those you enjoy relaxing around the pool. The parking is not free but at a normal & fair price for the place. Overall, we would recommend this hotel for break/holidays in Andorra la Vella

Friendly staff and great facilities Only point to improve I could not have an invoice as needed containing the list of people hosted and address

good location and service

Receptionist was not friendly and welcoming. She is very dry and it felt like she wasn't liking her job. Quite arrogant and most of all, it felt like we are the staff and she is the guest. Disappointing because of her unfriendly and unwelcoming gesture, she is shaming the Novotel reputaion. She wears glasses and mid 50's maybe.

Nice welcome, good size room and amazing buffet for diner and for breakfast. Will want to go back.

As this was my very first visit to Andorra (and only for one night), Novotel Andorra was just right. The reception staff was welcoming and extremely helpful. Not only was my room beautifully furnished, I had a fine view of central Andorra surrounded by its majestic mountains. In a word, the breakfast selections were "generous" and elegantly presented. A fine hotel in all respects and one where I felt special and well cared-for.

Overall this was a good stay. However two items to call out. The 1st was having to pay a per motorcycle fee to park when we only took up one space. The bathrooms need updating

Spa included in price is very good idea Breakfast buffet amazing Buffet from Mercure could be better !!

Easy to access with convenient parking, rich breakfast, family friendly with multilingual staff everywhere, clean and comfortable. We had a great view to the river and to the mountains. Would certainly stay again and I highly recommend it.