Novotel Newcastle Airport

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Novotel Newcastle Airport 4 stars

TripAdvisor rating 4.0/5 1,607 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • An ALLSAFE Clifton Environmental Services certified hotel.

  • Ideal location, situated nearby Newcastle Airport

  • 5 dedicated meeting rooms accommodating up to 200 guests

  • Nearby transport links include Kingston Park Metro Station

  • Elements Restaurant offers a choice of international cuisine

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Newcastle Airport

Ponteland Road Kenton, NEWCASTLE UPON TYNE
NE3 3HZ NEWCASTLE
United Kingdom

Telephone +44 191 214 0303

Fax +44 191 214 0633

Contact email

  • KINGSTON PARK METRO STATION:  GREEN LINE KINGSTON PARK

  • By plane

    NEWCASTLE At 5.31km / 3.3 miles

  • By boat

    NORTH SHIELDS At 20km / 12.5 miles

  • By car

    AIRPORT At 0.5km / 0.31 miles

  • By train

    NEWCASTLE CENTRAL RAILWAY At 6.44km / 4 miles

GPS:55.007732, -1.667603

Companies

  • AIRPORT 4.02 km / 2.5 mi
  • CENTRE OF LIFE 6 km / 4 mi
  • ELDON SQUARE 6.44 km / 4 mi
  • KINGSTON PARK 0.64 km / 0.4 mi
  • KINGSTON PARK FALCOMS 1.45 km / 0.9 mi
  • METRO CENTRE 6.44 km / 4 mi
  • NEWCASTLE BUSINESS PARK 4.83 km / 3 mi
  • NEWCASTLE GENERAL HOSPITAL 4.83 km / 3 mi
  • NEWCASTLE RAILWAY STATION 6.44 km / 4 mi
  • ST JAMES PARK FOOTBALL STADIUM 6.44 km / 4 mi
  • THE TELEWEST ARENA 6.44 km / 4 mi
  • THEATRE ROYAL 6.44 km / 4 mi
  • UNIVERSITY OF NEWCASTLE 6.44 km / 4 mi
  • UNIVERSITY OF NORTHUMBRIA 6.44 km / 4 mi

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Wi-Fi
  • Bar
  • Meeting rooms

ELEMENTS RESTAURANT & BAR

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting.Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel network Our years of experience have let us build a great expertise in meetings organization.

Room descriptions and layouts

6 

meeting rooms

From 1 to 200 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

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Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Our guest reviews

Our guest reviews for
Novotel Newcastle Airport

100% genuine reviews from our guests

Find out more

TripAdvisor Rating  4.0/5  1,607 reviews

The hotel was brilliant

TripAdvisor rating 5.0/5

Lar66 Business - TripAdvisor review

Upon arrival I was greeted by the friendly staff who were quite knowledgeable in taking care of my needs and offering a great service. After getting my key/card I found it easy to find my room and then opened the door to a very excellent spacious room which was so fresh and very inviting and unbelievably clean and the new touches with the improved lighting and the Tv on the wall and also the free wifi is an essential added extra perk overall I would recommend the Newcastle Airport Novotel any day for any occasion keep up the good work..

Thank you very much for taking the time to write a very kind review. I'm delighted that you can see that there has been a lot of improvements to the hotel and that you've had such a fantastic stay. You're comments are going to serve as a great encouragement to all our team members to continue providing the best service we possibly can. We can't wait to welcome you back again soon!

Excellent stay!!!

TripAdvisor rating 5.0/5

martin r TripAdvisor review

Excellent welcome from Steve as i arrived through the main front door. A very welcoming smile putting me at ease. Hotel has had a re- fit since my last visit. Very tastefully decorated throughout and warm. Bedroom was of a very good standard and very comfortable. Would definitely visit again.

Dear guest, Thank you so much for this wonderful review and an extra personal thank you from myself for your lovely comment about the welcome you received from me. Reviews like this are what motivate us and both myself and the rest of the team greatly appreciate them. I'm so glad you had an excellent, comfortable stay and we look forward to welcoming you again, whenever that may be. Warm regards, Steve R - Night Manager.

Stay at Novotel Newcastle Airport

TripAdvisor rating 4.0/5

MrEScotland Solo travel - TripAdvisor review

Although there are some rooms still to be upgraded there has been a vast improvement on this hotel since the upgrades so far have been carried out. It is regretful however that the restaurant during my 4 night stay was only open on one occasion and strangely enough it was on the evening on which the Operations Manager was on duty. On the other evenings I reluctantly ate in the bar area. Guests don't appear to eat in the hotel but this could be due to the fact that the opening of the restaurant is so unreliable. This is a pity because the food was excellent. Breakfast was very good and the staff in the hotel are helpful and friendly.

Thank you for your review, Novotel Newcastle Airport is in its final phase of its £3 Million refurbishment which has seen air conditioning put in all guest rooms and public areas. The restaurant is normally open for all meals, but due to the festive season there was a reduced service We will relaunch as a 4 star hotel in the coming weeks I do hope you chose to stay with us at the Novotel Newcastle Airport in the future

This hotel should be closed until fully renovated

TripAdvisor rating 2.0/5

Safari13037691490 Families - TripAdvisor review

The breakfast was great. But that was it. The rest of the stay was horrendous. A double bed Only in a family room with no bed for our child. The new shower leaked all over the floor. The meal at night was disgusting but they refused refund as 1 forkful was eaten. The pool was disgusting it had a brown tide mark around it. and the change rooms were really damp with plaster black and hanging off the walls. It was closed on 2nd day. It totally ruined our Christmas break. Staff were lovely unless you asked for help. I was told it was Christmas holiday time so they were running on a skeleton staff. This is the first time I have ever written a poor review over years of staying in hotels with work and family. Sort this out Accor!!!

Thank you for taking the time to provide us with feedback following your recent stay with us. I'm bitterly disappointed that your visit didn't lived up to expectations. I hope following our phone conversation we were able to better explain some of these issues. Should you decide you would like to stay with us again in the future in order to provide us the chance to better serve you, please contact us directly and reference this review response in order to receive a preferential rate on your next stay with us.

just above average

TripAdvisor rating 4.0/5

Paul D Couples - TripAdvisor review

room layout was not ideal for disabled member of party (all other accessible rooms were under renovation) breakfast was good with plenty of choice although the toaster took an age to do its job. one lift not fully functional.

Thank you for your review. Our accessible rooms are now back on and I hope you might consider staying with us again in the near future. I am sure you will be much more impressed with our newly refurbished rooms!

Beautiful refurbishment

TripAdvisor rating 5.0/5

Sue M Couples - TripAdvisor review

Having stayed many times at the Novotel a number of years ago it was a joy to return and see the hotel refurbished. Our room felt spacious, clean and comfortable. Our only concern was the leakage onto the floor when showering. Please look into this as it could cause expensive damage

Thank you for taking the time to write a review! I'm delighted you love to look of our newly refurbished areas! We can't wait to see you back again for the finished product!

Quietly nervous

TripAdvisor rating 5.0/5

I7478GIfrank Business - TripAdvisor review

A little hesitant booking after seeing some of the reviews but was pleasantly surprised. Only found out there was a pool just before we left so more information about this would be good. Found staff very cheerful and helpful, had a re-furbed room which was very nice, all in all a lovely stay, thank you.

I am glad that we have exceeded your expectation and you have had a great stay with us. We can't wait to welcome you back all over again!

Good

TripAdvisor rating 4.0/5

189ashleighg Business - TripAdvisor review

Staying at this hotel is always good - relatively cheap, friendly staff and great location (close to where I needed to be as well as the A1) My one criticism is that the breakfast could be better. No staff to greet or sit you down. Took a few moments for someone to appear to get your drinks order. Other than that, a good stay all round.

Thank you for your review, Novotel Newcastle Airport is in its final phase of its £3 Million refurbishment which has seen air conditioning put in all guest rooms and public areas. We will relaunch as a 4 star hotel in March 2020 I do hope you chose to stay with us at the Novotel Newcastle Airport in the future

Worst restaurant experence

TripAdvisor rating 3.0/5

kyjones691 Couples - TripAdvisor review

Hotel good overall but restaurant very very poor ordered a meal at 6:40 got first course half an hour latter it was only soup Waited another 40 mins and asked about main course and a lady who appeared to be in charge said there was a problem with chief and meals were delayed but when I pointed out 2 tables that arrived About 40 mins after us had been served she had no answer and said it would be 10 mins we waited another 20 and give up Not an experience to be repeated

Thank you for your feedback. I'm sorry to hear that on this occasion your restaurant experience didn't meet expectations. As you have rightly mentioned unfortunately due to unforeseen circumstances our chef had to be rushed to hospital. The health and safety of both of guests and our staff will always come first. As our first aider waited with our chef until an ambulance could arrive another chef was on his way and arrived within 20 minutes. Obviously it was during the middle of service but he did his utmost best to take over and get everybody's food out as quickly as possible. This is obviously an extremely rare occurrence, I'm sure should you ever choose to stay with us again you would find your next experience much different. Once more, apologies for any inconvenience caused.

makeover in progress

TripAdvisor rating 4.0/5

ian y Business - TripAdvisor review

nice 2 night business stay at Novotel Newcastle. The hotel is currently being refurbished and will be pretty awesome once complete. Meals have improved since my last visit. Staff are very pleasant and welcoming. Rooms soon to have a makeover, they have new doors with keyless entry

Thank you for your review, Novotel Newcastle Airport is in its final phase of its £3 Million refurbishment which has seen air conditioning put in all guest rooms and public areas. We will relaunch as a 4 star hotel in March 2020 I do hope you chose to stay with us at the Novotel Newcastle Airport in the future

A pleasant stay. Good location. Friendly staff.

TripAdvisor rating 4.0/5

pthompson14 Couples - TripAdvisor review

We stay here on a regular basis when visiting family.Hotel in process of much needed refurbishment but disruption was minimal. Staff as always very friendly and helpful. Hopefully bedrooms will be next for a makeover as the carpets need replacing. Particularly loved the decor of the Tyne Bridge in the dining area and opposite the lifts.

Thank you for your review, Novotel Newcastle Airport is in its final phase of its £3 Million refurbishment which has seen air conditioning put in all guest rooms and public areas. We will relaunch as a 4 star hotel in March 2020 I do hope you chose to stay with us at the Novotel Newcastle Airport in the future

Great staff but should have been told about building work

TripAdvisor rating 2.0/5

John B Couples - TripAdvisor review

We stayed here before and the staff were excellent again but this time our executive room no air conditioning so wi did open can't hear tv for trafic noise also we were not told about 're middling of reception and carpet going down in lobby which left reception and lobby liking very shabby

Thank you for your feedback. I'm glad that the staff made you to feel welcome once more. Unfortunately none of our bedrooms to this date have ever had air conditioning however this is a strong possibility in the near future through our refurbishment so please watch this space! I apologise for any inconvenience you faced due to the on-going refurbishment however it is for the benefit of all our guests. I hope you come visit again following our refurbishment completion to see the amazing finished product! I'm sure you next stay with us will be a much better one!

Not great for novotel

TripAdvisor rating 3.0/5

thinkingself Families - TripAdvisor review

This was not an impressive hotel or stay. Breakfast was not very hot and variety of bread poor. Overall not great compared to other novotels. Dog being fed just outside the breakfast area and at least two dogs in the hotel. Did not look like guide dogs so I was surprised.

Thank you for your review. I am sorry that your stay did not meet expectation particularly your experience with breakfast. We do advertise as being a pet friendly hotel and so pets are welcome at the hotel, they are however not allowed in the restaurant area for obvious reasons. I hope you might be able to clarify where the dogs were being fed as I have no record that any pets were in the restaurant itself. I hope you might consider staying with us again in the future as any pet related complaints are very rare as we do our utmost to ensure any pets do not effect the quality of service for any of our other guests.

good hotel

TripAdvisor rating 4.0/5

George F Couples - TripAdvisor review

As usual the hotel and the service from all the staff was brilliant, a bit noisy with all the upgrade work, but it is needed as drains starting to smell a bit, but overall it was a great stay as always

Thank you for your review, Novotel Newcastle Airport is in its final phase of its £3 Million refurbishment which has seen air conditioning put in all guest rooms and public areas. We will relaunch as a 4 star hotel in March 2020 I do hope you chose to stay with us at the Novotel Newcastle Airport in the future so you can experience the improvements

sad changes

TripAdvisor rating 3.0/5

M M Business - TripAdvisor review

Food & bar awful choice - no English Bitter or Guinness - not even fish & chips on menu terrible - looked on line at menu before booking on arrival found menu had changed & nothing was the same, until the choice changes wont be staying here again there is lots of choice so the double tree Hilton will be the preferred option in future. Happily the Toby Inn next door caters well for everything.

Oh Dear MM We have a fridge full of English Ale- unfortunately being an old school publican and Irish I refuse to sell products that cannot be maintained to the highest standards through a lack of demand from our guests,,, once products are at a level that I believe we can sell at their optimum they will certainly be available on draught

recent stay

TripAdvisor rating 3.0/5

ChrissyHH Couples - TripAdvisor review

We have stayed here many times before and once again our room was lovely, friendly staff and all the usual. however, on this occasion we were woken in the early morning by the fire alarm, we vacated our room on the 3rd floor and went to the staircase to be told by a guest it was a false alarm. I asked the guest on whos authority she had obtained this info and she said another guest. on this we decided to continue to evacuate. We got to the ground floor and it was disorganised chaos, 2 staff neither of them being helpful or giving information to guests. Eventually one staff member did say it was all ok they just couldn't shut off the alarm. now my understanding is that if you cant disarm the alarm it is a way of telling you that something is wrong! we waited outside for a while and could see people at their bedroom windows still - what if there really had been a real fire, the consequences don't bear thinking about. I think a review of their fire evacuation policy needs reviewing with staff. I haven't been able to contact anyone to address this with and was sent the link to review.

Dear Chrissy Thank you for your review- I would like to assure you the reason the alarm could not be turned off was that a guest had broken a call point- which could not be disabled. The building was completely safe, we had to await the arrival of a technician as over the phone assistance did not rectify the issue I can assure you that I have personally responded to anyone who has contacted the property, so I do apologise if somehow your details were missed but at a loss who would ask you to leave a review rather than resolve this direct Kind regards N Vanzie

Welcoming and comfortable

TripAdvisor rating 5.0/5

Kingfisher3896 Couples - TripAdvisor review

Have used this hotel many times over the last few years, the staff are particularly friendly and helpful. The hotel itself is comfortable and the rooms are spacious. We had a room upgrade this time which was superb.

Kingfisher Thanks so much for our great 5tars! We look forward to your next visit as we continue to improve and develop Regards

Always a n enjoyable stay

TripAdvisor rating 5.0/5

MartynWCreswell Couples - TripAdvisor review

Even though this hotel is close to the A1, it is relatively quiet. The rooms are spacious, and clean. It's a great location for visiting the North East coast, as well as Newcastle. Breakfast is fantastic, everything you'd want, although the Polish cook didn't understand how to cook eggs "easy over". Would recommend a stay at this hotel.

Dear Martyn We have trained our chef- your Eggs over easy await you! See you next visit Warm regards Nicole

Spot on !

TripAdvisor rating 5.0/5

Ewen B Business - TripAdvisor review

Great service throughout from check in/out and in the bar. Comfortable room with all necessary essentials, great shower, good location. No complaints to make, would definitely stay again. Also loved the water/fruit that was provided.

Ewen We think our guests are Spot On too! Thank you for posting this great review Team NovoNew

Improving

TripAdvisor rating 4.0/5

Rowland V Families - TripAdvisor review

Always a comfortable place to stay when visiting family the hotel has made some improvements, notably in the ease of access to the wi-fi access and the car park, which now automatically logs your car in (for free as a guest) with no problems about tickets and barriers. It was quiet when I was there, so that there was no breakfast buffet, but to order - which was still excellent, but the following day there was barely room to get in the dining room as it was swamped by a visiting rugby club - kids to adults! Management still did their best though.

Dear Rowland Thank you so much for recognising our improvements, we greatly appreciate that you took the time to post a review We have a lot more in-store so I do hope that you will visit us again soon Kind regards GM

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