ibis Styles La Rochelle Thalasso Châtelaillon Hotel 3 stars

Super time with great spa facilities and great customer service

Staff was unfriendly - reception, breakfast, dinner, weekdays, weekend. Pool limitations for children not mentioned anywhere at booking, so couldn't use the pool. Room service requiring the guest to collect food/tray from reception?!? Breakfast service was terrible, had to wait 40 minutes for croissants. Room AC was not working so had to leave the window open. Absolute not worth 100 euros per night.

The spa was lovely and the rooms good but we were disappointed with the children’s access to the pool (especially as it was quoted as being on the grounds of safety and the fact that on the Sunday morning there was then no supervision) Also two of the main course meals were inedible and should not have been sent from the kitchen, how the chief can have sanctioned them is beyond understanding Although the reception staff were very helpful

Everything was super especially the spa facilities but unfortunately the room suffered machine noise all night and I had only a few hours sleep which spoiled the stay.

Spa was great, room was great, water was a little cold in main pool. Staff in hotel seemed bired, disinterested and were missing at breakfast at 8h45 fir more than 10 minutes. Leading to there being no jzm, no pancakes, no cheese and no one clearing tables or guiding people. I had to go into the kitchen and search someone, i found five of them chatting and when they saw le they were rude and offhand. I found their attitude completely unacceptable for the hotel and found generally all hotel staff to be inattentive and arrogant. In contrast the spa staff were great. We were exceptionally disappointed and it ruined our stay.

Ras !!!!!!!!

The swimming pool area was clean , water warm, sauna great and the only negative was the large stains across the pool ceiling. The beauty treatments were superb - I've been to lots of UK spas but this was the best ever- fabulous. Food was excellent, but evening set menu was a little repetitive. Overall we had an amazing stay - thank you.

Beautiful hotel, magnificant seaview

Staff very helpful. wonderful spa.

Great views and great service.

Outstanding hotel for the IBiS brand

nice and quiet pool, inside and outside. very good breakfast. people at the restaurant were not so nice, other personnel was very polite.

Very comfortable and quiet. Ideal spot overlooking the water.

Lovely Hotel with a short walk to a great beach, Family room was great large and nicely themed, Spa was gorgeous, breakfast was fine but could get busy and not enough tables ( no-one was outside as it was a bit chilly) overall very good hotel and we would and in fact will stay again

Hotel is well located and the breakfast is well selected. Coffee-machines should be maintained more often. Staff is friendly and helpful. No welcome drink was offered. Only 1 bottle of water on 1st day. Other Ibis-hotels offer 1 bottle per day.