Hotel - Mercure Hotel Panorama Freiburg
Mercure Hotel Mercure Hotel

Mercure Hotel Panorama Freiburg

4.5/5 859 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Internet access via Fiber Optics
  • Public outdoor parking
  • Pets allowed
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop
    • Hairdressing salon

Leisure and activities

  • Indoor heated pool
  • Well-being
    • Massage (Paying)
    • Sauna
  • Babysitting on request
  • Golf  (Nearby)
    • Golf course 18 holes
    • Golf course 9 holes
    • Golf lessons
  • Tennis  (Nearby)
    • Clay tennis court (Nearby)
    • Outdoor tennis court (Nearby)
    • Tennis (Nearby)
  • Other sports activities
    • Bicycles rental (Paying)
    • Bike rack facilities
    • Jogging track

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-23:00
    • Opening hours : Week-end 06:30-23:00

Business services

  • 5 meeting room(s)
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Congress centre

FREIBURGER KONZERTHAUS4 km / 2 mi

Exhibition centre

FREIBURG6 km / 3 mi

Your meetings and events

Events with prospects: Guests at your business meeting or private celebration will enjoy the panoramic view of Freiburg from the windows of our four meeting rooms. The entire events area isequipped with the latest technology and free WIFI. The individual rooms can be rearranged according to your needs, or even combined, and they offer space for up to 120 people.

Mercure Hotel Panorama Freiburg Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
ANTIBES 36 m2 2 m 12 12 12 12 9
CANNES 63 m2 2 m 47 18 20 20 36
MARSEILLE 66 m2 2 m 50 22 24 24 36
CANNES + ANTIBES 99 m2 2 m 81 22 35 35 54
MONACO 104 m2 2 m 120 27 55 55 54
    • Screen
    • Flipchart
    • TV with VCR
    • Syndicated room
    • Video camera
    • Videoconferencing
    • Audio and video equipment
    • Lectern
    • Day light
    • WIFI access
    • Syndicate rooms
    • Overhead projector
    • Airconditioned meeting room
    • Video equipment
    • Slide projector
    • Fine Cuisine
    • Accommodation
    • Wedding ceremony
    • Wedding co-ordinator

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

At the 4-star Superior Mercure Hotel Panorama Freiburg, you can choose between Standard and Superior Rooms. All 86 rooms are air-conditioned and some feature a side view of Freiburg, while others have a direct view of the city.

  • 86 rooms
  • 100% non-smoking hotel
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Telephone
    • Direct dial telephone
    • Baby bed
    • High speed transmission line
    • Internet access via Fiber Optics
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.8/5 ALL Rating 4,637 reviews

Our guest reviews for
Mercure Hotel Panorama Freiburg

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 859 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Neil F. Couples - 16/02/2020 Confirmed reviews ALL
« We have stayed at your superb Hotel 8 times. We have booked again for july 2020 and Feb 2021. We throughly enjoy all aspects of Hotel and excellent and highly professional staff »

We are never disappointed with any aspect of the Panorama from courteous reception staff through to thoroughly competent housekeeping. The Restaurant is a credit to Eric. Overall, all of our stays have been faultless, hence our next bookings. We look forward to our future holidays at the Panorama.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Neil F., Thank you very much for your excellent evaluation! It is a great pleasure for us to read that you had again a great time with us and that you enjoyed your recent stay. We are really glad that you are one of our loyal friends of the house. We are looking forward to welcome you again over the rooftops of the city in summer for another appreciative stay! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Sap S. Couples - 05/02/2020 Confirmed reviews ALL
« Good views and service »

We knew the hotel well and chose it for a few nights as we were moving. Room was a good size with nice views, but overheated The bathroom was small, but functional. Parking is limited and it is about 15 minutes drive uphill from the city - OK when you are coming late to sleep, but not if you want to get out in the evening. Staff were very professional and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear SAP s., We are very pleased to read that you appreciated the size of your room with a unique view across Freiburg and the surrounding area as well as the helpfulness and the professionalism of our whole team during your stay in our hotel. It is always a pleasure to receive positive feedback. Furthermore, we thank you for your comments concerning different subjects. In both room categories we have bathrooms with bathtub or shower. Generally, the bathrooms with bathtub are more spacious than the bathrooms with shower. For your next visit we have already noted a bathroom with bathtub for you, yet. We deeply regret that the temperature in your room was too high for you. In general, our friends of the house have the possibility to regulate the temperature at the thermostat of the heating in the bathroom and in the living / sleeping area of the room on their own. It is also possible to open the balcony door for a short time to let out unwanted heat. If the problem still persists, please do not hesitate to contact our reception team immediately, so that our technician can check the facts and we can react immediately for your well-being. You are right - our hotel is not located in the city center of Freiburg. It is quietly situated along the edges of the woods above the district "Herdern". The city center can be reached within 5-10 minutes by car. Free parking is available directly at the hotel and along the access road to the hotel. Few parking spaces can be reserved in advance on request and availability. Due to the general booking situation, it may happen that there are no more parking spaces available near the entrance of the hotel. At any time you have the opportunity to park your car short-term in the roundabout at the entrance to load or unload it. We gladly assist you on request with your luggage and to park your car. For your future visits, we have already noted the reservation of a parking space in your profile. Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Tomasz Business - 21/01/2020 Confirmed reviews ALL
« Just perfect ! »

Everything well.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tomasz, Thank you very much for your excellent evaluation! It is a great pleasure for us to read that you had a great time with us and that you enjoyed your stay. We are looking forward to welcome you again during your next visit of Freiburg. Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Gayle R. B. Solo - 14/01/2020 Confirmed reviews ALL
« Everything was top notch. »

The facility and the food were great. The staff was Professional and very helpful with my transportation requests. The attitude is "anything is possible" . I will return.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gayle Rollins-B., We are very pleased to read that you enjoyed your stay over the roof tops of the city - especially the facilities, the culinary offer in our restaurant "Chez Eric" as well as the professionalism and helpfulness of our whole team. It is always a pleasure to receive positive feedback. We are looking forward to welcome you soon again! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Mr C. L. Couples - 13/01/2020 Confirmed reviews ALL
« Mr C L. »

We love staying st the Panirams the staff are very polite & helpful also speak English & English emus.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr C L., We are very pleased to read that you enjoyed your stay over the roof tops of the city - especially the politeness and helpfulness as well as the english knowledge of our whole team. It is always a pleasure to receive positive feedback. We hope to welcome you soon again! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Michèle Couples - 01/01/2020 Confirmed reviews ALL
« marvelous and generous »

Attention is permanently given to details for your well-being. It is a "generous" place: everywhere little gifts to start at the reception, delicious biscuits, cold drink and fresh fruit near the swimming pool .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michèle, Thank you very much for your excellent evaluation! It is a great pleasure for us to read that you had a great time with us and that you enjoyed your stay. We are looking forward to welcome you again during your next visit of Freiburg. Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Mrs P. S. B. Couples - 28/12/2019 Confirmed reviews ALL
« 5 days stay over xmas »

This is our third visit to the panarama hotel, our first over xmas. The wonderful staff, the amazing food by chef eric is outstanding. The only thing missing in our room would be tea/ coffee facilities. This didnt bother us as we bought our own nespresso machine and my husbands kettle & tea bags. We love staying here, weve already booked another stay in may next year on our way to italy. Xmas was magical here, from decorations outside to xmas tree & lighting inside, the xmas eve buffet was mouthwatering, from lobster to venison, beef, and the variety of titbits. It was amazing. After all that food, the next day spent relaxing by the pool was much enjoyed. The staff at the restuarant and bar were wonderful, nothing was too much trouble.look forward to our next stay in may 2020

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs p s b., Thank you very much for your excellent evaluation! It is a great pleasure for us to read that you also enjoyed your third stay in our hotel - this time over xmas. You are right - there is no coffee machine / no kettle in our rooms. You have the option to borrow a kettle at the reception for your whole stay against a deposit. For your next visit we have noted in your profile that a kettle as well as all required inventory and a tea selection is placed in your room on the arrival day for your whole stay. We are looking forward to welcome you again in May 2020. Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Richard B. Business - 26/12/2019 Confirmed reviews ALL
« Mr. »

Courtious service, exceptional food, morning buffet and restaurant! Great location, wonderful views and beautiful decorations! This is one of my favorite places to stay in the world!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Richard B., Thank you very much for your excellent evaluation! It is a great pleasure for us to read that you had a great time with us and that you enjoyed your stay. We are really glad that our hotel is one of your favourite places to stay in the world. We are looking forward to welcome you again during your next visit of Freiburg. Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

S. Business - 22/12/2019 Confirmed reviews ALL

Super

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter S., ein ganz herzliches Dankeschön an Sie für Ihre hervorragende Hotelbewertung! Schön, dass Sie eine angenehme Zeit bei uns verbracht und sich rundum wohlgefühlt haben! Wir freuen uns auf ein baldiges Wiedersehen! Mit besten Grüßen Ihre Elvira Roth mit dem gesamten Team vom Panorama Hotel Mercure Freiburg

Family - 22/12/2019 TripAdvisor review
« sauna is very nice »

hotel is nice, staff is friendly and helpful, swimming pool and sauna is extremely good. Room view was nice and room is quiet and very clean. I like to stay here and I would like to stay again in the fuuture.

Our hotel has responded to the review
Our hotel has responded to the review

Dear nazlidemirag, We are really pleased to read that you enjoyed your stay in our hotel! Thank you very much for your great evaluation and your numerous words full of praise! We are looking forward to welcome you soon again! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Valère D. C. Business - 08/12/2019 Confirmed reviews ALL
« Dott. Ing. »

Excellent hotel. Very nicely decorated during the Christmas period. Very good and extensive breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valère De C., We are very pleased to read that you enjoyed your stay over the roof tops of the city - especially our abundant breakfast buffet as well as our Christmas decoration. It is always a pleasure to receive positive feedback. We hope to welcome you soon again! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

B. Couples - 03/12/2019 Confirmed reviews ALL

Brilliant!

Our hotel has responded to the review
Our hotel has responded to the review

Dear B., Thank you very much for your excellent evaluation! It is a great pleasure for us to read that you had a great time with us and that you enjoyed your stay. We are looking forward to welcome you again during your next visit of Freiburg. Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Neil R. Couples - 02/12/2019 Confirmed reviews ALL
« Surprised to be charged extra for breakfast »

I thought I’d booked a breakfast included deal but was charged for breakfast and my confirmation email bead failed to download so I was not in a position to dispute when paying the bill. Enjoyed the stay - ate in Chez Eric in night one and 2/3 courses very good (main course very bland!) Saturday night restaurant and bar fully booked so felt we were exiled in our room!! Should be a bar snack option. Location with view as impressive as expected - but does mean eating alternatives are a taxi ride away. Pool and sauna enjoyed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Neil R., We are very pleased to read that you enjoyed your stay over the roof tops of the city - especially our swimming pool and sauna area, the quality of the food served in our restaurant "Chez Eric" as well as the quiet location of our hotel along the edges of the woods with a unique view across Freiburg and the surrounding area. It is always a pleasure to receive positive feedback. Furthermore, we thank you for your comments concerning different subjects! If you make your reservation online, breakfast is not included in the price indicated. In your booking confiirmation you get the information that € 17,00 will be charged additionally for our abundant breakfast buffet per person and day. If our restaurant "Chez Eric" is fully booked for one evening you have the possibility to have dinner at our hotelbar, in one of our banquet rooms or to take advantage of our room service. We hope to welcome you again during your next visit of Freiburg! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Walter B. Business - 29/11/2019 Confirmed reviews ALL
« friendly people supporting you as customer, started already at reservation call »

all perfect from reservation to check out, great service at the restaurant with excellent food and drink, which continued at the bar with the final drink

Our hotel has responded to the review
Our hotel has responded to the review

Dear Walter B., We are very pleased to read that you enjoyed your stay over the roof tops of the city - especially the friendliness of our whole team as well as the culinary offer in our restaurant "Chez Eric" as well as at our hotel bar. It is always a pleasure to receive positive feedback. We hope to welcome you soon again! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Tonia B. Families - 24/11/2019 Confirmed reviews ALL

Nice nice nice

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tonia Buehlmann/Ahanotu, Thank you very much for your excellent evaluation! It is a great pleasure for us to read that you had a great time with us and that you enjoyed your stay. We are looking forward to welcome you once again during your next visit of Freiburg. Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

. Business - 23/11/2019 Confirmed reviews ALL
« Pity only one night stay so didn’t get to use facilities »

Comfortable, with a great view.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We are very pleased to read that you enjoyed your stay over the roof tops of the city - especially the unique view across Freiburg and the surrounding area as well as the comfort of our hotel. It is always a pleasure to receive positive feedback. We hope to welcome you soon again! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Gerhard Couples - 20/11/2019 Confirmed reviews ALL
« Just Perfect »

If you do not want do dine in the restaurant you stay in the bar for little appetizers!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gerhard, Thank you very much for your excellent evaluation! It is a great pleasure for us to read that you had a great time with us and that you enjoyed your stay. We are looking forward to welcome you once again during your next visit of Freiburg. Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Kevin Friends - 10/11/2019 Confirmed reviews ALL
« not wheelchair accessible ! Disaster ! »

dreadful l!!!!!! disabled parking used to store hotel maintainance trailer. parking near the entrance ALL reserved for local Fribourg licence plates (even when hotel says reservation is not possible ) staff did nothing about this ! Small rooms NO WHEELCHAIR ROOMS ??? NO ACCESS for wheelchair to TOILET . ALL DOORS TOO NARROW ! NO ACCESS TO BALCONY FOR WHEELCHAIR USERS!

Our hotel has responded to the review
Our hotel has responded to the review

Dear kevin, We would like to thank you for your comments after your stay in our house, which we have noted with particular attention. Your are right - our hotel is not wheelchair accessible; neither the hotel nor the restaurant area. We are aware that the inconvenience caused has affected the quality of your stay and really want to apologize for this. It would be helpful for us if you informed us from which source you got the information about the accessibility for wheelchairs in our house so that we can check the correspondant entry. According to our knowledge we do not communicate in any portal that our house is wheelchair accessible. We hope to continue to count on your trust in the future. Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

John.m Couples - 06/11/2019 Confirmed reviews ALL
« Black Forrest Wonder a real gem in Hotel experience overlooking Freiburg. »

Very Relaxing holiday top Breakfast/afternoon tea /Dinners Great walks in the Forrest. Keep doing as you are 95 % will be very happy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JOHN. M, Thank you very much for your excellent evaluation! It is a great pleasure for us to read that you had a great time with us and that you enjoyed your stay. We are looking forward to welcome you once again during your next visit of Freiburg. Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

T. Families - 01/11/2019 Confirmed reviews ALL
« SATISFACTORY STAY AT MERCURE PANORAMA FREIBURG »

Decided to stay for the second time at the Mercure Panorama whilst visiting the Black Forest region, as remembered a very good stay the first time. Unfortunately we had an issue this time. The shower drain did not cope and drained slowly causing the shower box to flood. Complained at the front desk and was told the problem would be solved. Complained for another two subsequent days and the problem was not solved during our entire 7 day stay. Only discovered that specific parking (close to the reception) could be reserved after three days at the hotel as this procedure is not advertised. On the whole a satisfactory stay at a hotel with an excelente location, attentive reception and restaurant staff, with a good breakfast and clean room. Bathroom very small. Unnecessary "night club" lighting. Dark room. Suggest improving the lighting.

Our hotel has responded to the review
Our hotel has responded to the review

Dear T., Thank you for taking the time to share your feedback about your second stay in our hotel. We are really glad to read that you appreciated the attentiveness of our whole team, the cleanliness of your room, our abundant breakfast buffet as well as the quiet location of our hotel along the edges of the woods. We also thank you for your comment about the size of your bathroom. In both room categories we have bathrooms with bathtub or shower. Generally, the bathrooms with bathtub are more spacious than the bathrooms with shower. For your next visit we have already noted a bathroom with bathtub for you, yet. Furthermore, we thank you for your comment about the parking situation on the spot. Free parking is available directly at the hotel and along the access road to the hotel. Few parking spaces can be reserved in advance on request and availability. For your future visits, we have already noted the reservation of a parking space in your profile. It will be a pleasure for us to count on your trust in the future! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

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