Mercure Hotel Panorama Freiburg 4.5 stars

Customer review rating 4.8/5 5,619 reviews

Mercure Hotel Panorama Freiburg
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+ 21 Services

Hotel extras

  • 86 guest rooms with south-facing balcony or terrace and view of Freiburg

  • Quiet isolated high above the city yet only 10 min drive from the center

  • Mediterranean restaurant "Chez Eric" - fish, seafood, tasty menus & more

  • Indoor pool 8 am to midnight (sauna closed), jogging and hiking trails

  • Free on-site car park & all the hotel amenities of 4-star Superior

Hotel location

Mercure Hotel Panorama Freiburg

Wintererstr. 89
79104 freiburg
germany

Tel: +4976151030

Fax: (+49)761/5103300

Check-in from 15h00

Check out up to 12h00

  • HBF-HERDERN :  27 HERDERN KIRCHE

  • By car

    FREIBURG-MITTE At 10km / 6.25 miles

  • By train

    FREIBURG HBF At 4.5km / 2.8 miles

GPS :48.007489, 7.871822

Congress centre

  • FREIBURGER KONZERTHAUS 4.0 km / 2.0 mi

Hotel services

CHEZ ERIC

Sample the culinary creations on offer in our CHEZ ERIC restaurant. These dishes with a southern touch are fresh, light, wholesome and aromatic. The terrace is perfect for al-fresco dining in fine weather. We are open between 6.30 am and 11 pm.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Restaurant
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • One Bar
  • Breakfast
    • Buffet Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 4 Meeting rooms
Hotel Services And Equipments
  • Hotel informations
    • 86 rooms
    • No room for people with reduced mobility
    • No family room
    • No connecting room
    • 86 non-smoking rooms
    • 5 floors
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High Speed WiFi
    • High speed transmission line
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • 100% Non Smoking Property
  • Elevator to all floor
  • Porter
    • Porter
  • Desk equipment available
    • Shoe shine machine
  • Iron
    • Iron at reception
  • Currency exchange
    • Currency exchange
Access to property
  • Kostenfrei am Hotel
    • On site
    • 100 parking spaces
    • Private
    • Parking opened 24/7
Well-being
  • Pool
    • Covered
    • On site
Boutiques/shopping
  • Hairdresser/barber
  • Gift shop/newspaper shop
  • Drugstore/pharmacy

Your meetings and events

Events with prospects: Guests at your business meeting or private celebration will enjoy the panoramic view of Freiburg from the windows of our four meeting rooms. The entire events area isequipped with the latest technology and free WIFI. The individual rooms can be rearranged according to your needs, or even combined, and they offer space for up to 120 people.

Room descriptions and layouts

meeting rooms

From 1 to 120 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

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  • Convert different units of measurement and make organising your events easier.

  • Screen

  • Flipchart

  • TV with VCR

  • Syndicated room

  • Video camera

  • Videoconferencing

  • Audio and video equipment

  • Lectern

  • Day light

  • WIFI access

  • Syndicate rooms

  • Overhead projector

  • Airconditioned meeting room

  • Video equipment

  • Slide projector

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

At the 4-star Superior Mercure Hotel Panorama Freiburg, you can choose between Standard and Superior Rooms. All 86 rooms are air-conditioned and some feature a side view of Freiburg, while others have a direct view of the city.

Our guest reviews for
Mercure Hotel Panorama Freiburg

100% genuine reviews from our guests

Find out more

ALL Rating 4.8/5

5,619 reviews

TripAdvisor Rating 4.5/5

918 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Quiet location, nice rooms, great restaurant, extremely polite and efficient staff

Customer review rating 5.0/5

Anthony G. Couples - 04/10/2021 Confirmed reviews ALL

Totally enjoyable

Dear Anthony G., Thank you very much for your excellent evaluation! It is a great pleasure for us to read that you had a great time with us and that you enjoyed your stay. We are looking forward to welcome you once again during your next visit of Freiburg. Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

great hotel

Customer review rating 5.0/5

Jorgen M. Couples - 29/09/2021 Confirmed reviews ALL

All is perfect at this place-staff-room-location-food-service-10 all over the line

Dear Jorgen m., Thank you very much for your excellent evaluation! It is a great pleasure for us to read that you had a great time with us and that you enjoyed your stay. We are looking forward to welcome you again during your next visit of Freiburg. Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Beautiful Views and very friendly staff

Customer review rating 5.0/5

Neil S. Couples - 13/09/2021 Confirmed reviews ALL

60 pre birthday party - overnight stay with meal in Chez Eric.

Dear Neil S., We are very pleased to read that you enjoyed your stay over the roof tops of the city - especially the unique view across Freiburg and the surrounding area as well as the friendliness of our whole team). It is always a pleasure to receive positive feedback. We hope to welcome you soon again! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Favorite location

Customer review rating 4.5/5

Harm Couples - 13/09/2021 Confirmed reviews ALL

It was our fifth or sixth experience in your hotel. We again stayed one week and had the pleasure to enjoy our room 413. Next to this we visited your restaurant and during all 7 days highly appreciated your professional cuisine. We again booked our stay for 2022.

Dear Harm, Thank you very much for your excellent evaluation and your numerous words full of praise about your stay in our hotel! It is a great pleasure for us to read that you had a great time with us and that you enjoyed your stay. We are looking forward to welcome you back in 2022! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Timeout in a nice hotel situated in a beautiful area and a lovely city

Customer review rating 4.5/5

Raphael Families - 08/09/2021 Confirmed reviews ALL

As always we very much enjoyed our stay with you. All the Hotel staff are super friendly and professional. Same goes for the restaurant - be it breakfast or dinner - always super tasty! You can be proud of all your team members and the hotel + restaurant - they are second to none.

Dear Raphael, We are very pleased to read that you enjoyed again your stay over the roof tops of the city - especially the friendliness and professionalism of our whole team, our abundant breakfast buffet as well as your visit of our restaurant "Chez Eric". It is always a pleasure to receive positive feedback. We hope to welcome you soon again! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

GOOD STAY

Customer review rating 4.5/5

U.g. Couples - 07/09/2021 Confirmed reviews ALL

VERY satisfied as usua;

Dear U. G., Thank you very much for your excellent evaluation! It is a great pleasure for us to read that you had again a great time with us and that you enjoyed your stay in our hotel. Furthermore, we thank you for your comment about the size of your bathroom. As part of the room renovation in 2013 was also considered to enlarge the bathrooms. However, this would have meant the omission of the balconies and terraces of the hotel rooms. So we decided to keep the size of the bathrooms and to redesign instead the exterior of the rooms for the benefit of our friends of the house. We are looking forward to welcome you once again during your next visit of Freiburg. Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Great base to explore the region

TripAdvisor rating 5.0/5

IngelheimTraveller 29/08/2021 TripAdvisor review

A phantstic place to stay at to either explore the region or just take a relaxing break from hectic times. The most friendly personnel I have experienced in a while. Breakfast and dinner offerings will meet all of your expectations. Recommend to make parking space reservations well in advance of your arrival.

Dear Ingelheim Traveller, Thanks a lot for your excellent evaluation! We are really glad to read that you appreciated your stay in our hotel - especially the friendliness of our whole team, our abundant breakfast buffet as well as dinner in our restaurant "Chez Eric" We are looking forward to welcome you soon again! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Wonderful place to be

Customer review rating 5.0/5

Kawe Families - 18/08/2021 Confirmed reviews ALL

We were very pleasantly surprised on our arrival. Your hotel was an alternative choice due to fully booked hotels around Europapark, but we do not regret the long travel time. We will definitely come back to your house. We had a wonderful time and the restaurant and service were first class and courteous. Also the opening hours of the swimming pool are fantastic, which allow children to have a little fun still after dinner and parents can enjoy some quiet and relaxing time. Thank you for making it possible for us to have such a wonderful stay!

Dear KaWe, Thank you very much for your excellent evaluation and your numerous words full of praise about your stay in our hotel! It is a great pleasure for us to read that you had a great and relaxing time with us. We are looking forward to welcome you once again during your next visit of Freiburg. Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Good stay, good dinner

Customer review rating 5.0/5

Marc S. Couples - 17/08/2021 Confirmed reviews ALL

We stayed at Mercure Freiburg for a week-end trip. Beautiful location, nice room, very friendly staff. We also had an excellent dinner at "Chez Eric".

Dear Marc S., We are very pleased to read that you enjoyed your week-end trip over the roof tops of the city - especially the quiet location of our hotel, your room, your dinner in our restaurant "Chez Eric" as well as the friendliness of our whole team. It is always a pleasure to receive positive feedback. We hope to welcome you soon again! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Two day business Stop over

Customer review rating 3.5/5

Stephen D. Business - 15/08/2021 Confirmed reviews ALL

Everything about the hotel is great except very poor wifi combined also with poor mobile data reception means a big problem personally and business wise.

Dear Stephen D., Thank you for taking the time to share your feedback about your stay in our hotel. We are really glad to read that you enjoyed your stay over the roof tops of the city - except the poor wifi and the mobile data. For our friends of the house we offer free Wifi via a fiber optic line in the entire hotel. This connection is sufficient for all common applications. For your next visit, we have noted in your profile that a room with a good wifi and mobile connection is important for you. Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Beautiful views, friendly staff

Customer review rating 4.0/5

C. H. Couples - 15/08/2021 Confirmed reviews ALL

We stayed 5 nights with you, ate twice at Chez Eric for dinner, had the breakfast buffet once, and used the pool once. Overall we are satisfied. Pros: Great dinner restaurant, views, friendly staff, good location, parking available, fun that the sheep came through, nice breakfast. Cons: Wifi should definitely be updated. You are kicked off the system every time you close your device and then I did not realize half of the time that it put me back on roaming and I used up most of my allotment in a short time. Also, when the weather is nice all of the doors to the pool and outside should be open, otherwise it is a like a sauna. Staff should do this so you do not have to ask each individual party.

Dear C.H., Thank you for taking the time to share your feedback about your stay in our hotel. We are really glad to read that you especially appreciated the quiet location of our hotel along the edges of the woods with a unique view across Freiburg and the surrounding area, our abundant breakfast buffet, the friendliness of our whole team as well as the parking situation on the spot during your stay! At the same time, we deeply regret that our wifi did not meet your expectations and apologize for any inconvenience caused. For our friends of the house we offer free Wifi via a fiber optic line in the entire hotel. It would be a pleasure for us to welcome you again during your next visit of Freiburg! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Short Break in Freiburg

TripAdvisor rating 5.0/5

807andrewb 02/09/2020 TripAdvisor review

This is a really great place to stay. The location is impressive with a great view over the city and lots of walks in the woods nearby. The hotel restaurant is exceptional; food is classy and the service staff warm and competent. In terms of the service the staff could not do enough to help you. They are a great team and very enthusiastic about their customers. Well done guys!

Dear 807andrewb, Thanks a lot for this excellent evaluation and your numerous words full of praise about your stay in our hotel! We are really glad to read that you especially appreciated the location of our hotel with its unique view across Freiburg and the surrounding area, the culinary offer in our restaurant "Chez Eric", the friendliness and competence of our service team as well as the helpfulness of the whole staff! We will be pleased to welcome you again during your next visit of Freiburg! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

sauna is very nice

TripAdvisor rating 5.0/5

nazlidemirag Family - 22/12/2019 TripAdvisor review

hotel is nice, staff is friendly and helpful, swimming pool and sauna is extremely good. Room view was nice and room is quiet and very clean. I like to stay here and I would like to stay again in the fuuture.

Dear nazlidemirag, We are really pleased to read that you enjoyed your stay in our hotel! Thank you very much for your great evaluation and your numerous words full of praise! We are looking forward to welcome you soon again! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Excellent Hotel

TripAdvisor rating 5.0/5

Navigator228025 Business - 30/08/2019 TripAdvisor review

The location, service, friendliness of the staff is amazing. The facilities of the hotel are very well maintained. The staff would go out of their way to please the guests. The restaurant and the Bar staff went out of their way too to prepare meals that are appropriate to my food allergies. It is a super place for vacation as well, with a magnificent view. I will definitely go back.

Dear Navigator228025, Thank you very much for this excellent evaluation! We are really glad to read that you especially appreciated the quiet location of our hotel along the edges of the woods with a unique view across Freiburg and the surrounding area, the service, the friendliness of our whole team as well as the facilities during your stay. We are looking forward to welcome you soon again! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Perfect hotel with the dogs

TripAdvisor rating 5.0/5

Sunshine07902522359 Couples - 18/12/2018 TripAdvisor review

We loved our stay at this hotel with our 2 dogs. There is a huge wood directly behind meaning morning and evening walks are made easy. Rooms are lovely, spacious and modern. Breakfast was fab with a great choice of hot and cold food available. Dogs are allowed in the dining room and bar. We were charged 12 euro for getting a few teabags for the room - I wouldn't have had them if I'd know I would be charged such a ridiculous amount but lesson learnt! Still a fab stay.

Dear Sunshine07902522359, Thanks a lot for this excellent evaluation! We are really glad to read that you loved your stay in our hotel with your two dogs - especially the location of our hotel, the size and furnishing of your room, our abundant breakfast buffet as well as the dog friendliness in the whole hotel. Furthermore, we thank you for your comment about the charge of some teabags which you have ordered for the room. We will talk about this fact internally. We are looking forward to welcome you again during your next visit of Freiburg! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Excellent

TripAdvisor rating 5.0/5

525martynp Couples - 31/07/2018 TripAdvisor review

Friendly greeting on arrival, met with a cool drink at reception on a hot day, helpful staff throughout our stay, excellent evening meal, Breakfast comprehensive, Comfortable rooms and what an excellent view day or night on the terrace

Dear 525martynp, Thanks a lot for this great evaluation and your numerous words full of praise about your stay in our hotel! We are really glad to read that you had a great time with us! We are looking forward to welcome you again for another occasion over the roof tops of Freiburg! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Very Nice View and Upscale Restaurant

TripAdvisor rating 5.0/5

Joseph-2000-2000 Couples - 23/07/2018 TripAdvisor review

The hotel location is at a very quite and upscale area higher up with superior view over the city. The view from the hotel onto the city is unbeatable. It takes around 45 minutes to walk on foot to the city centre (Cathedral), but not so convenient by public transport. Staff is very friendly, very helpful and try actively to achieve very high customer satisfaction. There is a very nice swimming pool and a small sauna within the hotel. The restaurant is excellent but not budget with very attentive waiters. It is more formal and has a very nice view. Our stay was very satisfactory.

Dear Joseph-2000-2000, We are very pleased to read that you enjoyed your stay over the roof tops of the city - especially the quiet location of our hotel with a unique view across Freiburg and the surrounding area, our swimming pool and sauna area, the friendliness and helpfulness of our whole team as well as the quality of the food served in our restaurant "Chez Eric". It is always a pleasure to receive positive feedback. We hope to welcome you soon again! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Excellent hotel overlooking Freiburg

TripAdvisor rating 4.0/5

TwoOxontravellers Couples - 23/06/2018 TripAdvisor review

Hotel was a little difficult to find - the signing could be better. The hotel was clean, well equipped and the staff very friendly and helpful. The view over Freiburg and the surrounding area was magnificent. We had paid extra for a room on the top floor, which was worth the extra. We spent one day in the town. The staff gave us a map and directions to the bus stop, where we caught the No. 27, which ran every 20 minutes. The fare was 2.30 euros each way. The restaurant was very good, but very expensive. Our only concern was that there was a fire alarm at 5am one morning and there was no sign of any assistance, or instructions being given to the guests who gathered outside. The alarm stopped after about 15 minutes and we all trooped back inside. As we passed the reception we asked if it was ok to return to our room and just told 'yes'. Presumably it was a false alarm?

Dear TwoOxontravellers, Thank you very much for the evaluation of your stay in our hotel! We are really pleased to read that you especially enjoyed the cleanliness in all areas, the friendliness and helpfulness of our whole team, the unique view across Freiburg and the surrounding area, your room as well as the quality of the food served in our restaurant "Chez Eric". You are right - the fire alarm at 5 o'clock in the morning was a false alarm. This false alarm was triggered by the wrong programming of a smoke detector. Recently, a new fire alarm system has been installed throughout the hotel in accordance with the latest technical standards to ensure the safety of our friends of the house. The individual smoke detectors react to heat or smoke. One of them was programmed incorrectly and has been replaced immediately after the false alarm so that a similar situation does not occur again. We really want to apologize for all inconvenience caused. We are looking forward to welcome you again over the roof tops of the city within your next visit of Freiburg! Best regards, Elvira Roth with the whole team of the panorama Hotel Mercure Freiburg

Wonderful stay in Freiburg im Breisgau

TripAdvisor rating 5.0/5

claudetaranta Couples - 11/06/2018 TripAdvisor review

We did appreciate particularly the true customer oriented behaviour of the members of the whole staff, also their extreme politeness, the quality of the breakfast, the very nice location of the hotel.

Dear claudetaranta, Thanks a lot for this excellent evaluation and your numerous words full of praise about your stay in our hotel! We are really pleased to read that you had a great time in our hotel and that you especially appreciated the customer oriented behaviour and politeness of our whole team, the quality of our abundant breakfast buffet as well as the location of our hotel! It would be a pleasure for us to welcome you soon again over the roof tops of Freiburg! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Great choice for the money

TripAdvisor rating 5.0/5

971alarim Family - 14/01/2018 TripAdvisor review

This hotel offers great vacation away from the usual stresses. Just a pleasurable and well-deserved place. One can always moan and maybe restaurant should offer more local specialities because here you do not come to eat chilli or pizza. Just saying, for the Black Forest Cherry Cake cake, they should find a better supplier, the cake they offer is not Black Forest Cherry Cake, it is a disaster. This hotel can always be recommended.

Dear 971alarim, Thanks a lot for your great evaluation and recommendation! We are really pleased to read that you enjoyed your stay in our hotel! Futhermore we thank you for your comment about our black forest cherry cake. This cake is made - like all the other cakes we offer - in our own "Pâtisserie". We will immediately inform our "Pâtisserie" department about your comment. We are looking forward to welcome you again for another occasion! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

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