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Mercure Marseille Centre Vieux Port Hotel 4 stars

Customer review rating 4.3/5 6,008 reviews

ALLSAFE approved hotel

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Mercure Marseille Centre Vieux Port Hotel
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+ 19 Services

Hotel extras

  • Labelled ALLSAFE by Bureau Véritas

Hotel location

Mercure Marseille Centre Vieux Port Hotel

1 rue Neuve Saint Martin
13001 marseille
france

Tel: +33496172222

Fax: (+33)4/96172233

Check-in from 12h00

Check out up to 12h00

  • MARSEILLE PROVENCE :  NAVETTE AEROP GARE ST CHARLES

  • RTM :  83 VIEUX PORT

  • RTM :  1 COLBERT

  • RTM :  2 BELSUNCE COLBERT

  • By plane

    MARSEILLE PROVENCE At 25km / 15 miles

  • By train

    SAINT CHARLES At 2km / 1.24 miles

GPS :43.298807, 5.375029

Congress centre

  • PALAIS DES CONGRES 4.0 km / 2.49 mi
  • PALAIS DU PHARO 3.0 km / 1.86 mi

Hotel services

LE FRIOUL Non contractual photo

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • No Restaurant
  • One Bar
  • Snack and beverage machine
    • Snack and beverage machine Additional charge
  • Breakfast
    • Buffet
  • Room service
    • Hot meals
Meetings/Events
  • 11 Meeting rooms
  • Business Center
    • Self service business center
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 200 rooms
    • 5 rooms for people with reduced mobility
    • 36 family rooms
    • 36 connecting rooms
    • 120 non-smoking rooms
    • 12 floors
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • Italian
    • Arabic
    • Portuguese
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High Speed WiFi
    • High speed transmission line Additional charge
    • WiFi in the communal areas
    • WiFi at the hotel
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • Desk equipment available
    • Shoe shine machine
  • Iron
    • Iron at reception
  • Safe deposit box at reception
    • Safe deposit box at reception
Access to property
  • Parking Bourse -1 Level
    • On site
Well-being
  • Fitness Center
    • On site

Your meetings and events

Our 10 refurbished rooms, the majority lit with natural light and can flexibly accommodate 10 to 300 people over 14,531 sq. ft., guarantee comfortable working conditions. Direct access to World Trade Center with capacity for 13 rooms of 10,764 sq. ft.WIFI access is free and each room includes a video projector.

Room descriptions and layouts

18 

meeting rooms

From 1 to 300 

attendees

Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

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  • Convert different units of measurement and make organising your events easier.

  • Videoconferencing

  • Audio and video equipment

  • Meeting room

  • Podium

  • Day light

  • WIFI access

  • Syndicate rooms

  • Overhead projector

  • Airconditioned meeting room

  • Video equipment

  • High speed transmission line

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Choose a Standard Room or opt for a Superior Room and take advantage of a wide range of services.

Our guest reviews for
Mercure Marseille Centre Vieux Port Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

6,008 reviews

TripAdvisor Rating 4.0/5

1,562 reviews

Well located

Customer review rating 4.0/5

Anonymous Solo - 12/10/2021 Confirmed reviews ALL

Good

Very well located

Customer review rating 5.0/5

Marius Business - 05/10/2021 Confirmed reviews ALL

Nice and cosy. Bed was not only properly adjusted.

OK

Customer review rating 3.5/5

B. Business - 23/09/2021 Confirmed reviews ALL

Standard

Very well located close to old port. Parking available

Customer review rating 4.0/5

Anonymous Couples - 09/09/2021 Confirmed reviews ALL

We were satisfied with hotel

Well located. Good service.

Customer review rating 4.5/5

Anonymous Solo - 08/09/2021 Confirmed reviews ALL

One night stay. Comfortable room. Good service. Helpful staff.

great location bad service

Customer review rating 2.5/5

Anonymous Solo - 26/08/2021 Confirmed reviews ALL

The receptionist first gave me a key to occupied room. I had to go back to the reception with my luggage. A male receptinist then fixed the problem. Also the female receptionist gave me wrong information about the parking garage. The female receptionist was awful.

Over rated

Customer review rating 3.0/5

Nico K. Families - 25/08/2021 Confirmed reviews ALL

Room : Bathroom and bed were OK, toilet not properly cleaned at arrival, general feeling is that room has been very fastly renewed... Wind noise at closed window... Breakfast : To forget. Service is a disaster, poor choice, general taste is even better at IBIS... just not in MERCURE sandard.

Locatie service top

Customer review rating 5.0/5

Sofie Couples - 23/08/2021 Confirmed reviews ALL

Ales was perfect

Customer review rating 5.0/5

Anonymous Couples - 22/08/2021 Confirmed reviews ALL

Staff friendly, room very clean, good location.

Good stay

Customer review rating 4.0/5

Rabih S. Families - 10/08/2021 Confirmed reviews ALL

Excellent staff

Well located, clean and well managed, very good checking process by professional agents, delivers what it promises, up to its reputation of efficiency

Customer review rating 4.0/5

Anonymous Families - 20/07/2021 Confirmed reviews ALL

Relaxing stay in a bustling place

Dear guest, We very much appreciate your comments regarding your stay at the Hôtel Mercure Marseille Centre Vieux-Port. It is always a pleasure to receive positive feedback, that we will share with our team.This will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope your next visit will be as pleasant as the previous one ! Sincerely, Emma T. Assistant

Well positioned and comfortable hotel.

TripAdvisor rating 5.0/5

workmancolin Couples - 11/09/2019 TripAdvisor review

The hotel is very close to St Charles railway station and the Vieux Port. There is building work ongoing in the area which is a nuisance but the hotel is very comfortable with large well fitted rooms and an excellent quality bed.

Good hotel

TripAdvisor rating 4.0/5

jorisopanen Couples - 21/07/2019 TripAdvisor review

Good value of money. Great location. Big shopping center is near. Easy walk to the old harbour and the center of the city. Silent and clean room. Breakfast is great. Car parking is not best, difficult find an exit and go to hotel.

Dear guest, I thank you for having time to share your experience. I hope we will have the pleasure to welcome you again soon.

Poor Service VS the Hotel fees.

TripAdvisor rating 2.0/5

732abdelk Business - 14/07/2019 TripAdvisor review

Poor Service VS the Hotel fees. You call the central desk and you can stay all.day long for a service. the breakfast is NOT for.a 4stars hotel. The customer feels very well the cost saving of Mercure Hotel!! Quality decreasing.

A very good hotel in Marseille centre

TripAdvisor rating 4.0/5

silless Couples - 07/05/2019 TripAdvisor review

Large beautiful room. Helpful staff. Good breakfast. Free soft drinks from minibar and Nespresso machine in rooms. Above all, the hotel is situated some 200 meters from the Vieux Port. Recommend strongly this hotel!

Dear guest, I am glad that you enjoyed your stay with us and thank you for taking the time to share your satisfaction, we look forward to seeing you again.

Refurbished but seems to be operating on a shoestring

TripAdvisor rating 1.0/5

pamelab76 Couples - 12/04/2019 TripAdvisor review

Thin towels, paper cups and three teabags in rooms. The sink in our room was blocked, after two requests was fixed. No concierge and no information where restaurants were. When you are in a foreign city!!!!!! had dinner in on the first night. An inedible soggy club sandwich. Big chunks of lettuce and a sliver of ham. To top it off,we are Accor + members. After being asked to show our card were reluctantly given a welcome drink. Our membership was noted when we booked. Not happy

Dear guest, I offer you our sincerest apologies for not being able to satisfy you better,I assure you that our greatest desire is to satisfy each of our customers and we regret not having succeeded

A Few Days in Marseille

TripAdvisor rating 5.0/5

Jim B Couples - 23/08/2018 TripAdvisor review

Mercure Marseille is ideally located - close to the old port and short walk to centre of Marseille.The staff were friendly and check-in and check-out was efficient.Room was most comfortable and good size and the bathroom was spacious.there is a convenient bar / restaurant area, reasonably priced and quiet.Overall a very enjoyable stay

Dear Customer I thank you for taking the time to share your enthusiastic comments following your last stay with us at Mercury Marseille Old Town Center. I hope we will have the opportunity to welcome you again for a future stay in Marseille

Good location and within all transport facilities

TripAdvisor rating 5.0/5

JashanR94 Couples - 12/08/2018 TripAdvisor review

Enjoyed our stay and staff welcoming and helpful. Only problem is that they have used 2 single bed to form a double bed . I guess this is quite common in Europe. Safe was not working and it was repaired the following day and also offered me alternative safe in their reception. Hence, I had no problem worth that. I will definitely return back if I will visit Marseille again.

Dear guest, I am delighted that you have had a good stay with us at Mercury Marseille Old Town Center and am happy to hear that we have been responsive to your feedback. I hope we will have the pleasure of welcoming you back if you return to Marseille.

Reliable, efficient, comfortable

TripAdvisor rating 4.0/5

bergas2018 Business - 22/07/2018 TripAdvisor review

Excellent stay, warm & efficient service at the reception on both days. Comfortable room (Privilege category). Poor wifi connection however, unless sitting near the door. Good lounge area, great barman. Excellent hotel location.

Dear Guest, I would like to thank you for your pleasant comments about your recent stay in our hotel Mercure Marseille Center, I will share your comments comments with my team, it will encourage the staff. I hope to have the opportunity to welcome you again soon. Best regards,

Great stay in Masreille

TripAdvisor rating 5.0/5

helen e Business - 21/02/2018 TripAdvisor review

The hotel has a great location, super nice rooms and a fantastic bed, the staff is very friendly, and it has obviously been renovated recently so that it is clean, modern and functional. I will definitely come back.

Dear Hélène, Thank you very much for your comments. I am glad to notice that you had enjoyed your stay with us. Best regards.

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