Mercure Hotel Hamburg City 4 stars

Customer review rating 4.5/5 5,054 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Mercure Hotel Hamburg City
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Hotel extras

  • An ALLSAFE certified hotel

  • Spacious rooms (approx. 258-474 sq. ft.) in Superior, Privilege and Junior Suite categories.

  • Business and family hotel with ample parking and parking garage spaces.

  • New work meeting and event area with the latest lighting equipment for your creative events.

  • Central location near hotspots e.g. HafenCity, Landing Bridges, city center, theater and more!

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Sauna
  • Golf course 18 holes (Nearby)Paying
  • Other sports activities
Business services
  • 9 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Hotel Hamburg City

Amsinckstr. 53
20097
hamburg
germany

Tel: +4940236380

Fax: (+49)40/23638155

Check-in from 15h00

Check out up to 12h00

  • KRAFTWERK TIEFSTACK :  3 LIPPELTSTRASSE

  • Hamburg Airport :  S1 HH Hauptbahnhof

  • S3 S31 :  S3 S31 HAMMERBROOK

  • By plane

    BREMEN At 130km / 80.79 miles

  • By plane

    HAM International At 16km / 9.94 miles

  • By plane

    LUEBECK AIRPORT At 60km / 37.29 miles

  • By train

    HAUPTBAHNHOF At 1.5km / 0.93 miles

GPS :53.545363, 10.0173

Companies

  • Kühne & Nagel 2.0 km / 1.24 mi
  • OLYMPUS 0.9 km / 0.56 mi
  • SHARP EUROPE 0.1 km / 0.06 mi
Companies

Your meetings and events

Enthrall your guests with an event on the water: Our floating location QUAY 10 makes your event a very special one. Of course, our Mercure Hamburg City also has a meeting area on land:The 8 function rooms of our CCH-certified hotel are suitable for your events with up to 300 participants. The technical facilities are up-to-date and regularly checked. All rooms have WiFihigh-speed Internet access. Plenty of natural light ensures a pleasant atmosphere. You can count on our professional support when planning and hosting your event; of course, we are more than happy to incorporate your wishes.

9 

meeting rooms

From 1 to 120 

attendees

Configuration is not available for these requirements

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  • Convert different units of measurement and make organising your events easier.

General equipment

  • Flipchart

  • Auditorium

  • Soundproof

  • TV with VCR

  • Meeting room

  • Office

  • Lectern

  • Day light

  • WIFI access

  • Syndicate rooms

  • Video equipment

  • Airconditioned meeting room

  • Overhead projector

  • High speed transmission line

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

The newly renovated 4-star Mercure Hotel Hamburg City offers Superior Rooms with twin beds, queen-size bed/sofa and comfortable Privilege Rooms/Junior Suites with king-size bed/sofa. All 187 rooms in our hotel are air-conditioned and offer free WIFI. 2 children up to the age of 12 can stay in your room free of charge.

Superior Room with queen-size bed

  • Max. number of persons: 2
  • Area: From 24 m² / 258 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Privilege room with king size bed, quiet location, mini-bar ALLin

  • Max. number of persons: 2
  • Area: From 24 m² / 258 sq ft
  • Views: River side, Courtyard View *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Room with 2 single beds

  • Max. number of persons: 2
  • Area: From 24 m² / 258 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Superior Room with queen-size bed and sofa bed

  • Max. number of persons: 4
  • Area: From 24 m² / 258 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Privilege room with king-size & sofa bed, quiet location, mini-bar ALLin

  • Max. number of persons: 4
  • Area: From 24 m² / 258 sq ft
  • Views: River side, Courtyard View *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Room with 1 queen-size bed and sofa bed

  • Max. number of persons: 4
  • Area: From 24 m² / 258 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Privilege Room with 1 queen-size bed and sofa bed

  • Max. number of persons: 4
  • Area: From 44 m² / 474 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Direct dial telephone
Rooms

Our restaurants and bars

PIER_1163

Type of cuisine: International

Moin and Ahoy in the PIER_1163 Bistro! At dawn, when the port is resting, you can find the right mooring place. Hamburg's tradition meets intl. classics: fresh-innovative-Hanseatic "Hiss the sails!"

Menu (PDF)

BAR PIER_1163

Non contractual photo

A glass of wine with a water view, a beer for football or cool drinks with friends and colleagues after work in our bar. Whether Hafenwasser or Strandperle - our crew has the perfect cocktail for you!

Our guest reviews for
Mercure Hotel Hamburg City

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

5,054 reviews

tripadvisor

TripAdvisor Rating 4.0/5

969 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Bad stay

Customer review rating 4.5/5

Rmhg Families - 14/09/2020 Confirmed reviews ALL

Room was not clean on a daily basis. The minibar which was included, as well was not refilled.

Dear Mrs. H., Thank you for your feedback on your stay at our hotel. We are sorry to hear that we could not meet your expectations. Due to the current situation and the Corona guidelines of the Hamburg Senate, we had to adjust some procedures accordingly. Unfortunately, this also applies to room cleaning and the minibar, as we try to minimize contact in the room. Nevertheless, if requested, the minibar should have been cleaned or refilled. I apologise that this did not work as desired in this situation. I hope that you have nevertheless had a good time in Hamburg. We would be very happy to welcome you again to convince you of our service and our hotel. kind regards Denise Tomrell deputy director

It was okay, nothing to write home about. Malfunctioning A/C in hot weather was a big let down.

Customer review rating 4.5/5

Anurag Families - 19/08/2020 Confirmed reviews ALL

Room was okay for 2 nights, breakfast was also okay but completely devoid of variety. A/C not working is not acceptable. The shower was barely working. All in all pretty average. Unlikely to stay here again.

Dear Anurag A., Thank you for taking the time to tell us about your experience at the Mercure Hotel Hamburg City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Please inform me when you plan a future booking in our Hotel. Till then stay safe! Kind Reagrds from Hamburg Emily Tiedge Front Office Manager T +49 (0) 40 23 63 8 100 F +49 (0) 40 23 63 8 155 E Mail : h1…

Excellent location

Customer review rating 4.5/5

Bjorn Business - 20/03/2020 Confirmed reviews ALL

Very friendly staff, nice room. Din't took the opportunity to have a meal but from I saw it was good too. Would recommend anyone with a sense of Hamburg's traffic, coming from the south by car, to use this nice place as their save place. Excellent connection to the Autobahn. Cannot tell anything about public transport connections though.

Dear Guest, thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Until then, we wish you a good time and stay healthy!! Kind Regards from Hamburg, Emily Tiedge Front Office Manager

Okay but not more

Customer review rating 4.5/5

M Solo - 18/03/2020 Confirmed reviews ALL

Checking in was troublesome. The young man behind the counter spoke hardly any English, so communication was difficult. I tried asking for a map, for directions to the town centre, but either he did not know or he did not want to help. I had a privilege room with free minibar. Trouble was that same minibar was not filled up during my four nights at the hotel. I would not pay extra for that again! Internet had to be signed into anew every single time you wanted to use it, new password each day. A tad complicated compared to other Accor hotels I have stayed in. No kettle in the room, which was a huge disappointment. There was a coffee machine, but it didn't work well and made terrible coffee in very small quantities. I managed to borrow a kettle from reception, but had to go to Lidl to buy my own tea bags and coffee powder. Not a very good review, but I must say what saved my stay all together was the red haired young man in reception when I checked out. Friendly, polite, professional and fluent in English. Finally the bar is terrible. I asked for an Irish coffee, they didn't know what that was. I don't expect everyone to know, but if you work behind a bar I do not expect to have to explain that it consists of coffee, whiskey and cream, preferably all together in one glass.

Dear Marja-Leena, thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Until then, we wish you a good time and healthy year!! Kind Regards, Emily Tiedge Front Office Manager T +49 (0) 40 23 63 8 100 F +49 (0) 40 23 63 8 155 E Mail : h1…

Every week it's a real pleasure to stay in Mercure Hotel Hamburg City

Customer review rating 4.5/5

Anonymous Business - 05/03/2020 Confirmed reviews ALL

The Mercure Team is great, always smily, friendly and service oriented.

Bonjour Remi, thank you again for the great review of our hotel! We are glad that you always enjoy your stay and hope to see you again very soon after ....... Ps. the 1000 All points are in your All-Account today. Sorry for the delay! Nice greetings from Hamburg, Abientot! Emily Tiedge Front Office Manager

Very good hotel

Customer review rating 4.5/5

V.adik Families - 28/02/2020 Confirmed reviews ALL

Clean, good service

Dear Vladimir S., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Katharina Küster Front Office Manager ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ E Mail : h1…

Nice and quiet stay

Customer review rating 4.5/5

Ioana H. Couples - 23/02/2020 Confirmed reviews ALL

Hotel was clean and quiet, personnel was friendly and helpful. Would definitely stay again.

Dear Ioana H., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Küster Front Office Manager ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ E Mail : h1…
Customer review rating 4.5/5

Anonymous Families - 16/02/2020 Confirmed reviews ALL

Overall a good experience. Comfortable beds, cozy room, lovely bathroom and shover. Really good breakfast. Unfortunately our room was on top of the kitchen and we could hear the kitchen machines and especially the dishwasher from 5 in the morning until late in the evening. from somewhere (maybee a closet in one of the neighboring Roms was squirking very much.

Dear Anette B., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Küster Front Office Manager ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ E Mail : h1…

Good

Customer review rating 4.5/5

F. Solo - 25/01/2020 Confirmed reviews ALL

Good

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Katharina Küster Front Office Manager ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ T +49 (0) 40 23 63 8 100 F +49 (0) 40 23 63 8 155 E Mail : h1…

Great hotel, drinks were a bit expensive

Customer review rating 4.5/5

Anonymous Business - 21/01/2020 Confirmed reviews ALL

I liked the hotel a lot, the drinks in the bar are a bit too expensive.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Katharina Küster Front Office Manager ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ T +49 (0) 40 23 63 8 100 F +49 (0) 40 23 63 8 155 E Mail : h1…

Confortable place to stay

Customer review rating 4.5/5

Giuseppe A. Business - 19/01/2020 Confirmed reviews ALL

It was just staying for the night and, as usual, I had a drink at the bar in the evening and nice breakfast in the morning

Dear giuseppe a., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mit freundlichen Grüßen Katharina Küster Front Office Manager ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ E Mail : h1…

Mr

Customer review rating 4.5/5

Jeppe Couples - 17/01/2020 Confirmed reviews ALL

Great rom

Dear Mr. D., thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind Regards, Emily Tiedge Front Office Manager

Lovely stay at very central hotel

Customer review rating 4.5/5

Jane Friends - 15/01/2020 Confirmed reviews ALL

Lovely experience at the hotel. Room was immaculately clean and location was fantastic. Less than 10 min walk to metro station and bar was open until midnight.

Dear Elinor, We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Emily Tiedge Front Office Manager

Nice beds and staff

Customer review rating 4.5/5

Nuno P. Families - 30/12/2019 Confirmed reviews ALL

Check-in fast Rooms: Nice beds Nice TV Small "privilege"rooms Coffee machine on both rooms was defective, very old and overused. MIssing plug ins for smartphone charging on the bedside, the usb is not compatible with modern smartphones (outdated). Hotel: The staff was very nice and friendly but they were all very young and inexperienced. There is a clear gap on the age of the staff! There should be more staff in their 40/50 to pass their experience to the young staff. The worst part was during breakfast, chaotic!! Only 1 coffee machine to all guests!! That is unacceptable!! No fresh juice! No choco croissants! Blend normal croissants! The friendly staff was a bit lost with the large number of guests and they were not being able to be effective. It was obvious the lack of leadership and a more experienced staff.

Dear Nuno P., Thank you for taking the time to tell us about your experience at the Mercure Hotel Hamburg City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Katharina Küster Front Office Manager ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ E Mail : h1…

Super

Customer review rating 4.5/5

T. Solo - 29/12/2019 Confirmed reviews ALL

Alles super

Dear Miss T., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg City. Sincerely, Katharina Küster Front Office Manager

Mercure City

Customer review rating 4.5/5

Jp J. Business - 05/12/2019 Confirmed reviews ALL

Nice team, and good location.

Dear Jean-Pierre J., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Küster Front Office Manager ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ E Mail : h1…
Customer review rating 4.5/5

Soeren A. Couples - 04/12/2019 Confirmed reviews ALL

The hotel dont have the same performens als before - 1 year ago. We dont like the rooms - new design. We had room 220. Room with smaal windows. We wonder whey we where mooded from room 618 to 220. ? Restaurant - still not good food. In breakfastrestaurant were only tables in the bak and on the dark side free. ind the front and by the window - resevation to at group who not arrived. Personal no very kind.

Dear Soeren Elvin A., Thank you for taking the time to tell us about your experience at the Mercure Hotel Hamburg City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Katharina Küster Front Office Manager ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland _______________________________________ E Mail : h1…

Good stay and quite good location

Customer review rating 4.5/5

Family V. Families - 05/11/2019 Confirmed reviews ALL

Rooms were a bit dark and the carpet on the floor should have been changed some years ago. Otherwise comfortable beds, small bathroom but OK and good standard. The interior of "harbour theme" was not practical with big metal doors to the wardrobe and the fridge, they were heavy and difficult to open and made a lot of noice as well with metal clinching to each other. Good breakfast, maybe a bit pricy (€20 per adult, $10 for kids).

Dear Anna Eva S., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next v. will be as pleasant as the previous one. Sincerely, Katharina Küster Front Office Manager ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ E Mail : h1…

Ideal location for trainings and sightseeing HQ

Customer review rating 4.5/5

C. Business - 28/10/2019 Confirmed reviews ALL

Room was comfortable espacially the bed for tall persons

Dear Stephan C., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mit freundlichen Grüßen Katharina Küster Front Office Manager ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ E Mail : h1…

Es war alles zufriedenstellend

Customer review rating 4.5/5

Rüdiger L. Couples - 24/10/2019 Confirmed reviews ALL

Park and sleep and eat war alles super

Sehr geehrter Herr L. , wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Mercure Hotel Hamburg City. Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Katharina Küster Front Office Manager ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ E Mail : h1…

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