Mercure Hotel Hamburg City 4 stars

Customer review rating (ALL Rating) 4.4/5 2,267 reviews

Amsinckstr. 53, 20097 HAMBURG, Germany

Hotel extras

  • An ALLSAFE certified hotel

  • Spacious rooms (approx. 258-474 sq. ft.) in Superior, Privilege and Junior Suite categories.

  • Business and family hotel with ample parking and parking garage spaces.

  • New work meeting and event area with the latest lighting equipment for your creative events.

  • Central location near hotspots e.g. HafenCity, Landing Bridges, city center, theater and more!

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Mercure Hotel Hamburg City

Amsinckstr. 53
20097 HAMBURG
Germany

GPS:53.545363, 10.0173

Telephone +49 40 236380

Fax +49 40 23638155

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

PIER_1163

Moin and Ahoy in the PIER_1163 Bistro! At dawn, when the port is resting, you can find the right mooring place. Hamburg's tradition meets intl. classics: fresh-innovative-Hanseatic "Hiss the sails!"

Your meetings and events

Enthrall your guests with an event on the water: Our floating location QUAY 10 makes your event a very special one. Of course, our Mercure Hamburg City also has a meeting area on land: The 8 function rooms of our CCH-certified hotel are suitable for your events with up to 300 participants. The technical facilities are up-to-date and regularly checked. All rooms have WiFi high-speed Internet access. Plenty of natural light ensures a pleasant atmosphere. You can count on our professional support when planning and hosting your event; of course, we are more than happy to incorporate your wishes.

Room descriptions and layouts

9 

meeting rooms

From 1 to 120 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

    Look for another hotel

Our accommodation(s)

The newly renovated 4-star Mercure Hotel Hamburg City offers Superior Rooms with twin beds, queen-size bed/sofa and comfortable Privilege Rooms/Junior Suites with king-size bed/sofa. All 187 rooms are air-conditioned and have free WIFI. Room night for 2 children up to 16 years of age in your room.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,267 reviews

TripAdvisor Rating  4.0/5  1,019 reviews

Comfortable and welcoming

Customer review rating 5.0/5

Dickson Business - Confirmed reviews ALL

My return to Mercure Hotel Hamburg City was very efficient and smooth. The welcome gift was a nice touch with seeds for a plant

Dear Dickson C., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas Buch Duty-Manager

Average

Customer review rating 3.0/5

Dobrin Solo - Confirmed reviews ALL

Negatives: Don't like the location. Don't like constant noise from vacuum cleaners. Don't like crowded space at breakfast. Don't like breakfast food selection... It is unacceptable that the corridors are blocked by towel trolleys most of the time! Positives: I like the spacious room, great mattress and lovely duvet and pillows. The air conditioning was good. I liked that I could open the window wide with the beautiful view of the river. I liked the noise isolation from the outside environment. Unfortunately, I can't say the same about the noise from inside.

Dear Dobrin G., Thank you for taking the time to tell us about your experience at our Hotel. We sincerely apologize for the inconvenience caused! We always strive to offer our guests the best possible service quality at all times. Your opinion is therefore of the utmost importance to us. Nevertheless, we hope to win you back as a guest, and we look forward to welcoming you again soon. Sincerely Thomas Buch Duty-Manager

Excellent stay

Customer review rating 4.5/5

Fritz Couples - Confirmed reviews ALL

Well located, spacious rooms, and a very friendly and helpful staff

Dear Friedrich K., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas Buch Duty-Manager

Clean and modern hotel

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Family travel

Dear Michele D., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas Buch Duty-Manager

Good Stay

Customer review rating 4.0/5

Jersild R. Families - Confirmed reviews ALL

Good Location not too far from attractions of the city.. Restaurant staff Rey and Mo very professional and have attention to detail.. Housekeeping impeccable. Breakfast needs a weekly change as I stayed for 10 days and had the same breakfast every day. Also Restaurant menu for dinner was limited with no option for variations.

Dear Jersild R., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas Buch Duty-Manager

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Other web-users rate our hotel

  • 813 reviews 8.3/10 Location
  • 1,354 reviews 7.2/10 Room
  • 1,322 reviews 8.6/10 Service
  • 15 reviews 8.8/10 WiFi
  • 1,010 reviews 8.5/10 Breakfast
  • 579 reviews 6.6/10 Cleanliness
  • 324 reviews 9.1/10 Vibe
  • 309 reviews 3.7/10 Value

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