Novotel Den Haag City Centre Hotel

Excellent front desk staff, room facilities generally ok, but food quality and room cleaning services could be much better.

Sad and bad

The room we stayed in was really nice. Huge room and great view of the passage. The downside is when you stepped inside it the entrance to the room is tight there is no enough space to manouver since right next to the door are stairs leading to the room itself. Plus when you are a traveller with 2 luggages its really hard to position yourself once you enter because of the small space at the entrace after the door. During our stay the internet was also under maintenance kind of sad if you will be emailing reports. The people at the reception are great. Very accommodating and helpful in everyway. All smiles for the crew.

Very nice, although after the renovation of the lobby, the rooms feel even more dated.

Friendly staff. Small room. We were on the first floor and it was noisy especially at night. Hair dryer hardly worked

Great location with easy access to transport and shops. The reception is strange as I am not used to such an informal process compared to Novotel in Australia. Overall good place to stay for a few days.

We are moving house and decided to stay one night in the Novotel. Originally it was my wife and I, however our daughter decided to join us at the last minute. Therefore I had to change the reservation and add our 15 year old daughter. The updated room booking was managed very well. Checking in went well. When we arrived at the room I nearly fell down the stairs that are immediately after the door entrance. There is no warning there are steep stairs. In the night we heard crowds of people going past having a good time. The sound proofing is minimal and we did not get much sleep. The very cheerful cleaners whistling in the morning woke us early. We did not have breakfast and left. Please put up a sign about the stairs and ask staff to brief guests.

Great staff, great location and best beds!!!

I loved staying at the Novotel during my stay at Den Haag. The complimentary bottled water was appreciated and the room features met our needs. Ample space in the closet and bathroom and liked the layout of a seperate compartment for the toilet and shower. The location was perfect too. Dead center in the the city, tram stops nearby, and 4 minutes from the Parliament and Mauritshuis.

Staff helpful and pleasent. Room perfect except that the temperature was set a bit too high.

We spent a long weekend in The Hague with friends. First time we stayed in this hotel. Despite a room on the first floor, it was super quiet, the bed was comfortable. Fantastic location and friendly staff. The restaurant attached to (but independent from) the hotel was very good with very good service.

We stayed on a room only basis for 5 days to explore Den Haag and visit Leiden and Delft. Beyond check-in we had little interaction with staff but they were friendly and efficient. They told us of the budget day parade and we changed our plan for the day of departure to include viewing the parade.

I like your hotel and I always stay there when I am in town. The service is good but the hotel needs some maintenance and the pillows and sheets/linnen in the beds are unbreathable.

Overall, the hotel was ok. The reception staff were very welcoming (thank you Attila and Marlena!) and the room was nice. The biggest downside was that the air conditioning only had hot air come out of it, so one had to open the window to not feel suffocated. We were lucky that the weather became cooler, else we would have really roasted in our room! Also, on the last night, the tv packed up and by that time we really did not feel like we should waste time trying to fix it