Novotel Sydney on Darling Harbour Hotel 4.5 stars

Customer review rating 4.3/5 29,583 reviews
Novotel Sydney on Darling Harbour
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+ 27 Services

Hotel extras

  • Located in the heart of Darling Harbour adjacent to the International Convention Centre

  • 525 Spacious guest rooms, some with views of the Sydney City Skyline and Darling Harbour

  • The Ternary Restaurant & Bar serving sensory experiences with local produce

  • Enjoy your Leisure time with a Pool, Gym & Tennis Court located on site

  • 11 versatile Event Spaces to create your ideal meeting or special event

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Babysitting on request
  • Tennis
  • Boat excursions (Nearby)
  • Bicycles rental (Nearby)
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 13 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Novotel Sydney on Darling Harbour

100 Murray Street
Darling Harbour
2009
pyrmont
australia

Tel: +61299340000

Fax: (+61)2/92887189

Contact email

Check-in from 14h00

Check out up to 11h00

  • NOVOTEL DARLING HARBOUR :  443 DARLING HARBOUR

  • CENTRAL STATION :  INTERSTATE CENTRAL STATION

  • By plane

    KINGSFORD SMITH SYD At 11km / 6.88 miles

  • By boat

    CIRCULAR QUAY At 2km / 1.25 miles

  • By boat

    ROCKET FERRY At 0.1km / 0.06 miles

  • By helicopter

    SYDNEY AIRPORT At 11km / 6.88 miles

  • By car

    BRADFIELD HWY (PACIFIC HIGHWAY) At 2km / 1.25 miles

  • By car

    OLYMPIC DRIVE At 16km / 10 miles

  • By train

    CENTRAL RAILWAY STATION At 0.6km / 0.38 miles

  • By train

    CONVENTION LIGHT RAIL STATION At 0.1km / 0.06 miles

GPS :-33.872715, 151.197555

Companies and event centres nearby

Companies

AMP SYDNEY TOWER0.4 km / 0.25 mi
IBM TWIN TOWERS0.4 km / 0.25 mi

Congress centre

SYDNEY CONVENTION EXHIBITION CTR0.1 km / 0.06 mi

Exhibition centre

SYDNEY CONVENTION EXHIBITION CTR0.1 km / 0.06 mi

Your meetings and events

Novotel Sydney on Darling Harbour offers newly refurbished meeting spaces for an intimate board meeting to a residential event of up to 200 delegates. We also partner with other unique venues creating memorable events in the heart of Darling Harbour.Our boardrooms offer an intimate area fit for small to medium-sized meetings and are a great space to use for breakout areas during large conferences. Each room has a private balcony attached, perfect for enjoying coffee and refreshments. The Hunterrooms provide flexible space for meetings of up to 200 delegates. Bringing in natural light from grand floor-to-ceiling windows, the Hunter rooms are proven to be an incredible venue, perfect for corporate events, dinners, and product launches.

  • Unsure of the capacity needed for your event?

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  • Convert different units of measurement and make organising your events easier.

General equipment

  • Screen

  • Auditorium

  • Flipchart

  • Soundproof

  • TV with VCR

  • Meeting room

  • Videoconferencing

  • Audio and video equipment

  • Podium

  • Lectern

  • Day light

  • Syndicate rooms

  • Overhead projector

  • Airconditioned meeting room

  • Slide projector

  • Video equipment

  • WIFI access

  • High speed transmission line

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When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodations

Novotel Sydney on Darling Harbour boasts 525 accommodation rooms, including six two-storey Loft Suites on the top floor of the hotel (with one or two bedrooms) boasting spa baths and spectacular views of the city. Spacious, contemporary and adaptable, the Novotel room is designed for natural living. Choose a Darling Harbour View Room to really take advantage of the excellent location and enjoy our stunning view of the Sydney skyline.

Superior Pyrmont View Room with 1 Queen Bed

  • Max. number of persons: 2
  • Area: From 28
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Superior Pyrmont View Room with 2 Double Beds

  • Max. number of persons: 4
  • Area: From 28
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Deluxe Room, 1 Queen Size Bed, City Skyline View

  • Max. number of persons: 2
  • Area: From 30
  • Views: City side *

* Subject to availability

Deluxe Room, 2 Double Size Beds, City Skyline View

  • Max. number of persons: 4
  • Area: From 30
  • Views: City side *

* Subject to availability

Executive Darling Harbour View Room with 1 Queen Bed

  • Max. number of persons: 2
  • Area: From 33
  • Views: Harbour view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Executive Darling Harbour View Room with 2 Double beds

  • Max. number of persons: 4
  • Area: From 33
  • Views: Harbour view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Executive Darling Harbour View Suite with 2 Double Beds

  • Max. number of persons: 4
  • Area: From 51
  • Views: Harbour view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Executive Darling Harbour View Suite with 1 Queen Be

  • Max. number of persons: 3
  • Area: From 44
  • Views: Harbour view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Executive Loft Darling Harbour View Suite 1 King Bed

  • Max. number of persons: 3
  • Area: From 64
  • Views: Harbour view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Executive Loft Darling Harbour View Suite 2 King Beds

  • Max. number of persons: 4
  • Area: From 78
  • Views: Harbour view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Our restaurants and bars

THE TERNARY

Type of cuisine: International

The unique style and personality of The Ternary allows our guests to experience three distinct offerings; the Grill Kitchen, the Asian Kitchen and the Wine Bar, in one inviting, social and harmonious open space.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE TERNARY BAR

Photo non contractuelle / Strictly non binding

The Wine Bar is an isle of relaxed intimacy within The Ternary. Unlike the theatre, colour and action of the open kitchens, the bar is a place for conversation and relaxation.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Novotel Sydney on Darling Harbour

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

29,583 reviews

tripadvisor

TripAdvisor Rating 4.0/5

5,443 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

perfect for our pur[pose of staying, especially located next to the Tram stop, walking to catch the ferry was too long for us, and trefore time consuming.

Customer review rating 4.3/5

Mrs M. C. Families - 25/03/2020 Confirmed reviews ALL

You did offer the best rooms in your hotel, rooms did have most beautiful views, were clean and comfortable. Happy hour was very much appreciated, after a long day of sight seeing. Dinner was also very good, good selection of for us all. Children menu was also welcomed, especially THE PIZZAS, colouring in and various cross words also very good.

Dear Marta We very much appreciate your comments regarding your stay at the Novotel Sydney on Darling Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Richard Holt General Manager Novotel Sydney on Darling Harbour

Good Stay

Customer review rating 4.3/5

Anonymous Families - 24/03/2020 Confirmed reviews ALL

Very relaxing

Dear Joe Thank you for the great review of our hotel! We are glad that you enjoyed your stay as one of our valued Accor Live Limitless Silver members and hope to see you again soon. Sincerely, Richard Holt General Manager Novotel Sydney on Darling Harbour

great stay

Customer review rating 4.3/5

Daniel Families - 24/03/2020 Confirmed reviews ALL

me and my autistic son love staying at the novotel best place to stay they have very friendly staff and are very accommodating and breakfast was amazing

Dear Daniel Thank you for taking the time to leave feedback on your recent stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team, in particular our staff member you have mentioned. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Richard Holt General Manager Novotel Sydney on Darling Harbour
Customer review rating 4.3/5

Anonymous Families - 24/03/2020 Confirmed reviews ALL

Extremely helpful staff, Very clean and tidy room

Dear Briggs We very much appreciate your comments regarding your stay at the Novotel Sydney on Darling Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team, in particular Meredith. We are very lucky to have her on our team. I am sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Richard Holt General Manager Novotel Sydney on Darling Harbour

Lovely stay

Customer review rating 4.3/5

Sally Couples - 24/03/2020 Confirmed reviews ALL

Rooms were clean, spacious and beds were comfy, staff were friendly and hotel overall was lovely. However, we were charged twice for our stay, and told it will take 7-10working days to resolve the issue. I understand this was possibly a system glitch or lack of communication when it comes to payments made but this shouldn't happen. Overall, a great stay

Dear Sally Thank you for taking the time to share your feedback. While you mentioned you had an enjoyable stay overall I will forward your comments onto our team, it is feedback like this that we learn from and use to improve our standards. I will also share your comments with our Front Office Manager as it allows us to improve on those concerns you have raised, providing future guests with a high quality product Novotel is renowned for. We do hope you enjoyed your stay and we hope your next visit will be another memorable stay. Sincerely, Richard Holt General Manager Novotel Sydney on Darling Harbour

All Covered experience

Customer review rating 4.3/5

Judith M. Friends - 23/03/2020 Confirmed reviews ALL

I celebrated by 60th birthday with my two oldest friends. Everything I asked for, was action-ed with professionalism and in a genuine courteous approach

Dear Judith Thank you for taking the time to leave feedback on your recent stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff. On behalf of myself and our team, I would like to wish you a very happy 60th birthday! Thank you for spending your special occasion with us, we look forward to spending many more special moments with you in the near future! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Richard Holt General Manager Novotel Sydney on Darling Harbour

Excellent location

Customer review rating 4.3/5

Sally Couples - 23/03/2020 Confirmed reviews ALL

We had a short stay in Sydney and had booked with Novotel as we had stayed with them in other states. We arrived very early because of changes to our plans and there was absolutely no problem with getting an early check in which we were very grateful for.

Dear Sally We very much appreciate your comments regarding your stay at the Novotel Sydney on Darling Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Richard Holt General Manager Novotel Sydney on Darling Harbour

great location

Customer review rating 4.3/5

Rodney C. Business - 23/03/2020 Confirmed reviews ALL

Here for a business meeting. Nice view but room looked a bit rough had some scuff marks on walls

Dear Rod Thank you for taking the time to share your feedback. While you mentioned you had an enjoyable stay overall I will forward your comments onto our team, it is feedback like this that we learn from and use to improve our standards. I will also share your comments with our Operations Manager as it allows us to improve on those concerns you have raised, providing future guests with a high quality product Novotel is renowned for. We do hope you enjoyed your stay and we hope your next visit will be another memorable stay. Sincerely, Richard Holt General Manager Novotel Sydney on Darling Harbour

GREAT VIEW

Customer review rating 4.3/5

John A. Business - 23/03/2020 Confirmed reviews ALL

GREAT VIEW. MY WIFE AND I HAD DINNER AND IT WAS THE BEST MEAL WE HAVE BOTH EVER HAD. I HAVE THE SWEET & SOUR PORK, MY WIFE HAD A STEAK. WE HAD THE BUFFET BREAKFAST BUT IT WAS A LITTLE COLD.

Dear guest... Thank you for taking the time to share your feedback. While you mentioned you had an enjoyable stay overall and of course had a great experience at The Ternary, I will forward your comments onto our team, it is feedback like this that we learn from and use to improve our standards. I will also share your comments with our Food & Beverage management team as it allows us to improve on those concerns you have raised, providing future guests with a high quality product Novotel is renowned for. We do hope you enjoyed your stay and we hope your next visit will be another memorable stay. Sincerely, Richard Holt General Manager Novotel Sydney on Darling Harbour

Well located

Customer review rating 4.3/5

Sylvia D. Business - 23/03/2020 Confirmed reviews ALL

Quiet, not a perfect room as there are missing amenities like, bathrobe, extra pillows, mugs, slippers. As loyal Accor members, we were expecting an upgraded room preferably on the 5th flr.

Dear Sylvia Thank you for taking the time to share your feedback. While you mentioned you had an enjoyable stay overall I will forward your comments onto our team, it is feedback like this that we learn from and use to improve our standards. I will also share your comments with our Operations Manager as it allows us to improve on those concerns you have raised, providing future guests with a high quality product Novotel is renowned for. We do hope you enjoyed your stay and we hope your next visit will be another memorable stay. Sincerely, Richard Holt General Manager Novotel Sydney on Darling Harbour

good stay

Customer review rating 4.3/5

Anonymous Solo - 23/03/2020 Confirmed reviews ALL

it was a relaxing time

Dear Sharron Thank you for taking the time to leave feedback on your recent stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Richard Holt General Manager Novotel Sydney on Darling Harbour

Great stay

Customer review rating 4.3/5

Rechelle Families - 23/03/2020 Confirmed reviews ALL

Really enjoyed our recent stay. Baby cot was set up in room on arrival. Great room and service

Dear Rechelle Thank you for taking the time to leave feedback on your recent stay with us. It is always a pleasure to receive positive feedback as one of our valued Accor Live Limitless Silver members. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Richard Holt General Manager Novotel Sydney on Darling Harbour

Wonderful Stay

Customer review rating 4.3/5

Yvonne T. Couples - 23/03/2020 Confirmed reviews ALL

We unexpectedly stayed as we has a free night with our Accor card and wow the Novotel did not disappoint. We were greeted with a smiling face an updgrade of our room, drink voucher and a bottle of wine. Can't have enough praise for our stay.

Dear Yvonne Thank you for taking the time to leave feedback on your recent stay with us. It is always a pleasure to receive positive feedback as one of our valued Accor Live Limitless Silver members. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Richard Holt General Manager Novotel Sydney on Darling Harbour

Well located.

Customer review rating 4.3/5

Jag Friends - 22/03/2020 Confirmed reviews ALL

We were disappointed to learn when we arrived that our friends had been upgraded to the more expensive room (fantastic for them, believe me) but unfair to us as we had booked and paid for the same more expensive room 2 months in advance. The kicker was that their room was bigger than ours.

Dear Jacky and Noel G., Thank you for taking the time to tell us about your experience at the Novotel Sydney on Darling Harbour. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Richard Holt General Manager Novotel Sydney on Darling Harbour

good location . very convenience

Customer review rating 4.3/5

T. (. N. A. M. S. C. R. M. R. S. Business - 20/03/2020 Confirmed reviews ALL

front desk staff were lovely. We asked if they can upgrade our rooms and they did it without any hassle and gave us a room with a beautiful view. Very friendly staff and we enjoyed our stay

Dear Ms T. Thank you for taking the time to share your feedback. While you mentioned you had an enjoyable stay overall I will forward your comments onto our team, it is feedback like this that we learn from and use to improve our standards. I will also share your comments with our Operations Manager as it allows us to improve on those concerns you have raised, providing future guests with a high quality product Novotel is renowned for. We do hope you enjoyed your stay and we hope your next visit will be another memorable stay. Sincerely, Richard Holt General Manager Novotel Sydney on Darling Harbour

Outstanding Accommodation Service

Customer review rating 4.3/5

Stephen A. Couples - 20/03/2020 Confirmed reviews ALL

All the staff on the accommodation and parking side of our one night stay were excellent. Warm, friendly and extremely helpful. However, the bar service in the restaurant was very inadequate with my wife's glass of wine not coming until the meal was over and after asking three times for it! They did somewhat redeem themselves by providing a complementary glass for myself as an apology for their slack service.

Dear Stephen Thank you for taking the time to leave feedback on your recent stay with us. It is always a pleasure to receive positive feedback as one of our valued Accor Live Limitless Silver members. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff. I do sincerely apologise for the lack of service received at the bar. Please rest assured I will be passing this feedback on to our food and beverage operations team as this of course does not reflect our usual standards and service. Thank you again for sharing your experience, and we hope to provide you a flawless experience on your next stay. Sincerely, Richard Holt General Manager Novotel Sydney on Darling Harbour

Good location

Customer review rating 4.3/5

Jeannie A. Business - 20/03/2020 Confirmed reviews ALL

have been staying here quite frequently. Location is good. rooms are basic and probably need some face lifting.

Dear Soh Hoon Thank you for taking the time to share your feedback. While you mentioned you had an enjoyable stay overall I will forward your comments onto our team, it is feedback like this that we learn from and use to improve our standards. I will also share your comments with our Operations Manager as it allows us to improve on those concerns you have raised, providing future guests with a high quality product Novotel is renowned for. We do hope you enjoyed your stay and we hope your next visit will be another memorable stay. Sincerely Richard Holt General Manager Novotel Sydney on Darling Harbour

One of the best we have stayed at

Customer review rating 4.3/5

Jacqueline K. Families - 20/03/2020 Confirmed reviews ALL

Wonderful, the best. Highly recommend Couldn’t ask for better

Dear Jacqueline We very much appreciate your comments regarding your stay at the Novotel Sydney on Darling Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Richard Holt General Manager Novotel Sydney on Darling Harbour

Great

Customer review rating 4.3/5

Isil B. Business - 19/03/2020 Confirmed reviews ALL

Great Thanks!

Dear Isil Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Richard Holt General Manager Novotel Sydney on Darling Harbour

Not upto their name and brand

Customer review rating 4.3/5

Jiye J. Solo - 19/03/2020 Confirmed reviews ALL

Booked through Qantas website for Novotel Darling harbour as it ADVERTISED the room is with view. Got the room with apparently ‘Pyrmont’ view but all I can see is entrance to carpark and ugly low buildings? Who will expect the Novotel Darling harbour room with ‘view’ to be a carpark view? Rang up to reception he said that is the room I booked for and ONLY available (really? City was dead with coronavirus) Raised this again upon check-out as it it clearly misleading ads on booking platform but the gent at reception didnt apologise for confusion but advised it is what it is. I never expected complimentary etc as it is simply my comment but no appreciation given for my feedback. This is the significant let down for the recent staying. I am not sure if I will recommend this hotel to others.

Dear Jiye Thank you for taking the time to tell us about your experience at the Novotel Sydney on Darling Harbour. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. On behalf of myself and the team I would like to apologise to you for the misinformation and confusion with this room. I would like to specify that our view rooms are not all harbour views except of course our "Executive Harbour View" room. Our room offerings are "city view" which look over the streets of Pyrmont, "skyline view" which showcases the city skyline and "harbour view" which provides uninterrupted views. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Richard Holt General Manager Novotel Sydney on Darling Harbour
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