Mercure Hotel & Residenz Frankfurt Messe

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Mercure Hotel & Residenz Frankfurt Messe 4 stars

Customer review rating (ALL Rating) 4.4/5 570 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • An ALLSAFE certified hotel

  • Ideal location to Messe Frankfurt and best transport links

  • Relax - Food, Drinks & You - The bar with a large garden lounge is a great place to relax

  • 88 apartments with kitchenette for your extended stay in Frankfurt

  • 450 indoor parking spaces (charges apply) for easy on-site parking

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Hotel & Residenz Frankfurt Messe

Voltastr. 29
60486 FRANKFURT AM MAIN
Germany

  • S3 S4 S5 S6:  S3 S4 S5 S6 WESTBAHNHOF

  • FRANKFURT MAIN CENTRAL STATION:  17 KUHWALDSTRASSE

  • By plane

    FRANKFURT RHEIN MAIN At 15km / 9.32 miles

  • By car

    A648 HIGHWAY EXIT TO A5 AND A3 At 2km / 1.25 miles

  • By train

    FRANKFURT WEST At 1km / 0.62 miles

  • By train

    HAUPTBAHNHOF At 1.9km / 1.18 miles

GPS:50.116781, 8.638955

Companies

  • ABB 5.5 km / 3.42 mi
  • AC NIELSEN 3 km / 1.86 mi
  • ALLIANZ 2.3 km / 1.43 mi
  • AMERICAN EXPRESS 1 km / 0.63 mi
  • ANZAG 1.1 km / 0.68 mi
  • AVAYA TENOVIS 2.9 km / 1.8 mi
  • AXA 0.2 km / 0.12 mi
  • COMMERZBANK 2 km / 1.24 mi
  • COMPUTACENTER 0.2 km / 0.12 mi
  • DANONE 1.1 km / 0.68 mi
  • DECHEMA 2.2 km / 1.37 mi
  • DELOITTE 1.4 km / 0.87 mi
  • DEUTSCHE BAHN 1 km / 0.62 mi
  • DEUTSCHE BANK 0.4 km / 0.25 mi
  • FINANZ INFORMATIK 0.3 km / 0.19 mi
  • IBM 6 km / 3.73 mi
  • ING DIBA 0.7 km / 0.43 mi
  • ORACLE 1 km / 0.62 mi
  • RABOBANK 1.5 km / 0.93 mi
  • SIEMENS 2.8 km / 1.74 mi
  • STERIA MUMMERT 2.4 km / 1.49 mi
  • SUNGARD 1 km / 0.62 mi
  • VERIZON / MCI 1.5 km / 0.93 mi
  • ZEB 3 km / 1.86 mi
  • ZÜRICH 1 km / 0.62 mi

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

RELAX FOOD DRINKS AND YOU

Treat yourself to regional delicacies and international cuisine classics at our restaurant "twenty9," which has a cosmopolitan design. The connected garden lounge is a green oasis that is ideal for relaxing after work.

Your meetings and events

The 6 meeting rooms of the Mercure Hotel & Residenz Frankfurt Messe meet the current standards for technology and service, are air-conditioned and have WIFI. Daylight lends rooms a pleasant atmosphere. Events area can cater for up to 100 people and is suitable for both business and private events. We recommend our Business Suites for conferences and meetings. Our qualified staff are on hand at all times We provide advice and support for planning, organizing and holding your event. Simply ask us and we'll be happy to discuss the details with you.

Room descriptions and layouts

10 

meeting rooms

From 1 to 100 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

    Look for another hotel

Our accommodation(s)

At the 4-star Mercure Hotel & Residenz Frankfurt Messe you can choose a standard, superior, privilege room or privilege suite. For your longer stay we recommend one of our 88 apartments with kitchenette. Rooms are air conditioned and have a flat-screen TV plus free WIFI and ADSL access. Two children aged up to 16 can share your room free of charge. Your pet is also welcome for a charge of EUR 10 per night.

Our guest reviews

Our guest reviews for
Mercure Hotel & Residenz Frankfurt Messe

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  570 reviews

TripAdvisor Rating  3.5/5  845 reviews

No status recognise

TripAdvisor rating 3.0/5

g0ts0t Business - TripAdvisor review

I am a very loyal accor member (Diamond) I have stayed here before many years ago as it is convenient to the Exhibition centre. Very standard stay but no upgrade or even a bottle of water in the room. The rooms were very hot and after a long flight a bottle of water would have been nice, I had to go to the reception to buy a bottle. I was staying in a double room and as it was only me staying they gave me half a quit.. Not sure the reason but very strange. Apart from this good location and standard Mercure facilities.

Oddities

Customer review rating 3.0/5

Tom E. Business - Confirmed reviews ALL

Negatives: Ask too much sensitive information (home address, business address). The AC did not work, even at 5 celsius on high, the room was above 25 degrees hot in May. The room carpeting felt itchy and dirty, and slippers are not provided. The Wifi is associated to the guest and taking too much private information from the user. I suggest not using it. The restaurant is using fountain water for guests and table and invoicing it at a high price (5x to 10x the retail price). The minibar was empty. No paper to prevent cleaning team from entering the room. Positives: The bed was comfortable. The bathroom even if small was comfortable and working properly. The TV quality was standard. Room was quiet. Windows were soundproof.

ok, but not more

Customer review rating 3.0/5

Mario Families - Confirmed reviews ALL

This is not the standard we are used to with Mercure. For example quite less quality then Dusseldorf or Wurzburg. and others. Material in room like seat was wor-out, we could not regulatie temperature of water in bath room in both our rooms, and especially breakfast was not well (short of eggs and pastry all the time and little pastry not well baked). We had to pay for each time (a lot) we left the parking ! that was not the case in other Mercure in Germany where we paid for a day. Strange, unfair savings I think???

Excellent stay

Customer review rating 4.5/5

Kd Business - Confirmed reviews ALL

Good clean room, comfortable bed, great breakfast choice & staff very helpful

Well located

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Ben (I am missing his full name) from the Reception is awesome and the breakfast team is also great and friendly :)

Good room, good food, great solution for me at the time.

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

I needed a room at short notice and you provided a comfortable room and I was able to get a nice meal in a good setting in the hotel also. My one problem was that the room was too warm, although if I had the time to figure it out that heating could be adjusted.

it was ok

Customer review rating 3.5/5

Anonymous Families - Confirmed reviews ALL

the room was nice clean but the carpet was not so clean, and the air conditioning was not doing anything and the air extractor in the toilette was noisy

A View To the Mainhattan

Customer review rating 4.5/5

Ced Solo - Confirmed reviews ALL

Nice big room with Balcon

Good stay

Customer review rating 4.5/5

Hans Couples - Confirmed reviews ALL

Furniture is a bit worn down and should be replaced

Well located, quiet

Customer review rating 3.0/5

Bram Business - Confirmed reviews ALL

Close to Messe, bed was comfortable. Room was really warm, room not so clean, rain shower wasn’t working, had to shower with shower head in hand.

Very good stay, nice clean room, good beds, close to Messe.

Customer review rating 4.0/5

Dm Business - Confirmed reviews ALL

Everything was really well, if i have to name two things: Temperature in the room was very hot when i arrived, even with the doors open it took several hours to cool down The bratkartoffeln (which i love so much and always try to eat when i'm in Germany, where just deepfried potato discs, not real bratkartoffeln! Even when i asked the waitress about it she said: yeah these are bratkartoffeln... nope.... But the steak was delicious.

Good stay

Customer review rating 4.0/5

Bob Families - Confirmed reviews ALL

Overall good stay

Good stay

Customer review rating 4.0/5

Vismitha M. Couples - Confirmed reviews ALL

The location is good, away from the main streets but still well connected by the s-Bahn. The people at the reception were very friendly and helpful. The room was clean and well organised. Enjoyed the stay. Would have been good to know that the parking was charged. The ‘parking available’ option on the hotel description made it sound that it was cost free- we could have made other arrangements had we been aware of this.

Nice Stay

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

very nice staff and a preferred location close to the Frankfurt city centre and only a 5 min walk to the S-Bahn station. Very quiet, when you get a room to the attic

Comment from a Gold Member

TripAdvisor rating 1.0/5

stammkunde2022 Friends getaway - TripAdvisor review

Most customer-unfriendly hotel manager in Voltastrasse As an Accor Gold Member and someone who often stays in a wide variety of hotels, I am outraged by the behaviour of the hotel manager of the Mercure Residence Hotel in Volatstrasse in Frankfurt am Main! Customer or service orientation seems to be a foreign word to this gentleman. I have never had the feeling of being unwanted as a guest in a hotel, but thanks to the hotel manager there, this was the first time it happened. To be fair, I have to say that due to my cigarette consumption on the balcony of the hotel room in the past, there was an unpleasant smell of cold smoke because I had not closed the balcony door. I then agreed to pay an additional EUR 150 as a cleaning fee in case the smell of cigarettes reappeared in the hotel room. In subsequent stays, I also closed the balcony door accordingly and made an effort to ensure that nothing came into the room. When I came to the hotel the other day, I was told that when I checked out I would have to wait until a cleaner went into the room and "smelled" whether it smelled of cigarette smoke, otherwise that would have been my last stay in this hotel! This means that the customer, who has to deposit an additional EUR 150 each time, should then also wait until a cleaner has given her "go" when checking out! Firstly, this is an impertinence, especially since a security deposit was made and I don't want to wait. Secondly, I am at the mercy of a cleaner's "nose" and cannot independently check whether it really smelled of smoke or not. I always thought that the hotel guest is king, but in this hotel I was almost threatened! Of course I will complain to the next higher authority. In the meantime, I am no longer surprised by the bad rating on Trip-Advisor.

Fine

Customer review rating 2.5/5

Anonymous Business - Confirmed reviews ALL

The long-term apartments at the Mercure are clean and furbished with all the essentials you would need. However, they are also very small and the furniture is relatively old and the bathroom has seen better days. As I said, it is very clean, however everything just seems worn out. There is no light on the ceiling and the smallish balcony window does not let in a lot of light, therefore it is fairly dark. The Wifi is fine, but if you have to work from there, get ready for some frozen meetings;) All in all, I would suggest to take your money elsewhere. Sorry, Mercure, but 80's style mini-apartments are not the way to go - it is 2021!

Customer review rating 5.0/5

Nataliia Business - Confirmed reviews ALL

super

Customer review rating 1.0/5

Joaquim S. Business - Confirmed reviews ALL

Lack of slot to have breakfast (only before 7 am or after 8.45). At 7 am start big noise of hammers. The heating system in the room didn’t work. Very bad experience.

Nice room

Customer review rating 4.5/5

Panagiotis K. Business - Confirmed reviews ALL

Cozy, nice breakfast, good customer support

Dear Panagiotis Theodoros K., We very much appreciate your comments regarding your stay at the Mercure Hotel & Residenz Frankfurt Messe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

estancia agradable

Customer review rating 4.0/5

Eladio M. Business - Confirmed reviews ALL

Satisfatoria

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