Hotel - Mercure Hotel Severinshof Koeln City
Mercure Hotel Mercure Hotel

Mercure Hotel Severinshof Koeln City

4.0/5 1,463 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
See rates

Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying

Leisure and activities

Catering

  • Breakfast

Business services

See all services

The City of Cologne charges a cultural levy of 5% on private overnights. Business travelers will find more information at https://www.stadt-koeln.de/politik-und-verwaltung/finanzen/kulturfoerderabgabe

Hotel location

Companies and event centres nearby

Company

DETESYSTEM1 km / 0.62 mi DEUTSCHE BANK AG2 km / 1.24 mi IBM DEUTSCHLAND GMBH2 km / 1.24 mi SIEMENS6 km / 3.73 mi TENOVIS7 km / 4.35 mi TUEV RHEINLAND3.5 km / 2.17 mi
DEUTSCHE BAHN AG2 km / 1 mi FORD AG5 km / 3.11 mi Kaufhof AG1 km / 0.62 mi STRABAG AG3.5 km / 2.17 mi TOYOTA15 km / 9.38 mi

Congress centre

KOELN ARENA1.5 km / 0.94 mi

Exhibition centre

KOELN MESSE3 km / 1.86 mi

Your meetings and events

The Mercure Severinshof Köln hotel has six air-conditioned meeting rooms with WIFI. All rooms can be flexibly adapted to meet your requirements and provide sufficient room for up to 200 people. Plenty of natural light ensures a pleasanta pleasant atmosphere. Our qualified staff are on hand at all times to assist with matters of planning and organizing your event. You can also count on our professional support when hosting yourevent - we are there for you round the clock.

Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
ROTTERDAM 25 m2 3 m 10 0 10 0 0
KYOTO 43 m2 3 m 20 15 16 15 0
TURIN 43 m2 3 m 15 12 12 10 0
LIEGE 60 m2 3 m 30 15 16 16 0
BARCELONA 100 m2 3 m 70 30 35 50 56
LILLE 110 m2 3 m 70 30 35 50 56
    • Screen
    • Flipchart
    • TV with VCR
    • Office
    • Podium
    • Lectern
    • Day light
    • WIFI access
    • Slide projector
    • Syndicate rooms
    • Overhead projector
    • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

We wish you a pleasant stay at our 4-star Mercure Hotel Severinshof Köln City: Our 253 air-conditioned rooms, including 16 luxurious suites with a kitchenette, are well-equipped and offer free WIFI. Some of theSome rooms overlook the hotel's peaceful inner courtyard. Privilege Rooms with a balcony and Superior Rooms are also available. One child up to 12 years of age can stay in your room free of charge on request.

  • 253 rooms
  • 100% non-smoking hotel
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Direct dial telephone
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Message alert
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.5/5 ALL Rating 7,283 reviews

Our guest reviews for
Mercure Hotel Severinshof Koeln City

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,463 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Africastar Business - 26/11/2019 Confirmed reviews ALL

Too expensive rate and location is not convenient. Parking space is not enough.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Y., Thank you for taking the time to tell us about your experience at the Mercure Hotel Severinshof Koeln City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Paul L. Business - 21/11/2019 Confirmed reviews ALL
« Very good »

Everything very clean Only problem - tables at breakfast not kept clear - therefore nit easy to find somewhere to sit

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L., We received your comments regarding your stay at our hotel and appreciate the time you have taken to write us. Your comments are a great help to improve our service and quality and meet our customers’ expectations. Dear Mr. L., we hope that we have the opportunity of welcoming you again soon at our hotel. With kind regards AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Gerhard Z. Families - 13/11/2019 Confirmed reviews ALL
« the rooms and location were very good »

pleasant and the staff was friendly and helpful

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter Herr Z., Sie haben sich die Zeit genommen, um uns über Ihren Aufenthalt in unserem Hotel zu berichten und dafür danken wir Ihnen, denn Ihre Ausführungen sind für uns sehr wichtig in unserem Bestreben, Ihren Erwartungen und Wünschen zu entsprechen. Sehr geehrter Herr Z., wir freuen uns, wenn wir Sie bei Ihrem nächsten Aufenthalt in Köln erneut bei uns begrüßen dürfen. Herzliche Grüße AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche Direktor

Anonymous Couples - 11/11/2019 Confirmed reviews ALL
« Just fine »

Unwelcoming front desk agent at check in, dusty room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. O., Thank you for taking the time to tell us about your experience at the Mercure Hotel Severinshof Koeln City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Kcao Business - 11/11/2019 Confirmed reviews ALL
« Good service en great accomodation »

My Stay was rather short for business (Check in at around 6AM and checkout at 7 AM). The service was nice and efficient

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., We received your comments regarding your stay at our hotel and appreciate the time you have taken to write us. Your comments are a great help to improve our service and quality and meet our customers’ expectations. We are very pleased that your stay had been to your satisfaction and we have forwarded your comments to our team. Dear Mr. C., we hope that we have the opportunity of welcoming you again soon at our hotel. With best regards AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Jeff P. Business - 09/11/2019 Confirmed reviews ALL
« Representing reasonable value for money overall enjoyable experience »

Polite staff, generous well appointed room. Breakfast was crowded, hard to find a seat, queue for a coffee as only one machine to service all guests

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. P., We received your comments regarding your stay at our hotel and appreciate the time you have taken to write us. Your comments are a great help to improve our service and quality and meet our customers’ expectations. In our iron room on the 4th floor you could find irons and ironboards for your disposition. Please appologize if nobody informed you about this. Dear Mr. P., we hope that we have the opportunity of welcoming you again soon at our hotel. With kind regards AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Guy B. Business - 08/11/2019 Confirmed reviews ALL
« Was sent hear as Steinberger overbooked!!! »

Brilliant - very accommodating compared to the horrendous Steinberger hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., We received your comments regarding your stay at our hotel and appreciate the time you have taken to write us. Your comments are a great help to improve our service and quality and meet our customers’ expectations. We are very pleased that your stay had been to your satisfaction and we have forwarded your comments to our team. Dear Mr. B., we hope that we have the opportunity of welcoming you again soon at our hotel. With kind regards AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Nick Business - 04/11/2019 Confirmed reviews ALL
« The hotel was very clean and accommadating, with an extremely friendly staff. »

I came from the states for 2 weeks on a business trip and my stay at this hotel was great. The room was clean and spacious. The hotel check in and check out process was smooth. I ate breakfast at the buffet each morning and the selection was plentiful and the food was fresh. The entire staff was very friendly and helpful. The restaurant staff went above and beyond to help us find things to do and places to go eat.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. T., We hope you are well and you had a good journey home. We very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Anonymous Couples - 04/11/2019 Confirmed reviews ALL
« Satisfactory »

Poor reception staff. poor restaurant booking in staff Great staff in the bar (Michael)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. F., We received your comments regarding your stay at our hotel and appreciate the time you have taken to write us. Your comments are a great help to improve our service and quality and meet our customers’ expectations. Dear Mr. F., we hope that we have the opportunity of welcoming you again soon at our hotel. With kind regards AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Paul L. Friends - 04/11/2019 Confirmed reviews ALL

The rooms were nice, hotel conveniently located, bar reasonably priced and staff incredibly helpful. Would definitely recommend

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L., We very much appreciate your comments regarding your stay at the Mercure Hotel Severinshof Koeln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Anonymous Business - 31/10/2019 Confirmed reviews ALL

Nice hotel, more stylish and comfortable than most Mercure Hotels where i have stayed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., We received your comments regarding your stay at our hotel and appreciate the time you have taken to write us. Your comments are a great help to improve our service and quality and meet our customers’ expectations. We are very pleased that your stay had been to your satisfaction and we have forwarded your comments to our team. Dear Mr. S., we hope that we have the opportunity of welcoming you again soon at our hotel. With best regards AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Mahmut Business - 27/10/2019 Confirmed reviews ALL
« Super location, nice staf and suite clean room. »

Location in city center near bus and train station, very helpful and smily face staf.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.H., We very much appreciate your comments regarding your stay at the Mercure Hotel Severinshof Koeln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Greg K. Couples - 26/10/2019 Confirmed reviews ALL
« Very pleasing »

We found the facilities very good, but the best part was the friendliness of the staff. From the front reception, the bar and wait staff, the chefs in the morning and the housekeeping staff. Management should be proud.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., We received your comments regarding your stay at our hotel and appreciate the time you have taken to write us. Your comments are a great help to improve our service and quality and meet our customers’ expectations. We are very pleased that your stay had been to your satisfaction and we have forwarded your comments to our team. Dear Mr. K., we hope that we have the opportunity of welcoming you again soon at our hotel. With kind regards AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Alberto G. Business - 25/10/2019 Confirmed reviews ALL
« I will come back »

Your receptionist welcomed us in very kind manner and helped us to fill the German form for turist taxes. She also helped us to find out a shop to buy a new glasses as I lost my ones during the flight.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. G., We very much appreciate your comments regarding your stay at the Mercure Hotel Severinshof Koeln City. It is always a pleasure to receive positive feedback. I will share your comments with our team especially with our front office team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Jon Business - 24/10/2019 Confirmed reviews ALL
« Check in »

Not what I expected. At check in I was allocated room 148. I went there and it smelled strongly of rotten eggs. So I returned to reception to ask for an alternative. Your receptionist was rather rude and said quite forcefully “Don’t you realise the hotel is full!?” She proceeded to search for a room but looked and sounded annoyed. I was handed the key to room 159 with nothing being said. She still looked annoyed. When I make a complaint I expect an apology, not to be made to feel like I am doing something wrong.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. D., Thank you for taking the time to tell us about your experience at the Mercure Hotel Severinshof Koeln City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Your remark of the missing friendliness and politeness of our staffs have been noted. Please rest assured that we have spoken to the concerning staffs and due actions were taken. We appreciate your concerns, and we hope that you will give us the opportunity to serve you better in the near future. Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

R Business - 22/10/2019 Confirmed reviews ALL
« Very pleasant hotel, with a clean spacious room. »

Very pleasant stay. The shower and bathroom were very nice. Comfy, wide bed. No complaints.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs.D., We very much appreciate your comments regarding your stay at the Mercure Hotel Severinshof Koeln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Lance Couples - 20/10/2019 Confirmed reviews ALL
« Excellent friendly service »

I received excellent world class friendly service from all of your staff at the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., We received your comments regarding your stay at our hotel and appreciate the time you have taken to write us. Your comments are a great help to improve our service and quality and meet our customers’ expectations. We are very pleased that your stay had been to your satisfaction and we have forwarded your comments to our team. Dear Mr. H., we hope that we have the opportunity of welcoming you again soon at our hotel. With kind regards AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Anonymous Business - 18/10/2019 Confirmed reviews ALL
« Good »

I only stayed for one night, the room was small and basic but was sufficient for my needs. Breakfast and the bar were both nice. My only criticism was the length of time it took to check-in and that even having paid at check-in to avail of Quick Checkout I still had to queue to check-out, which can be quite long at certain times. I feel the check-in experience could be vastly simplified to speed it up, far too much typing of information (I'm renting a room for one night, not opening a bank account :) ) and question after question...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., We received your comments regarding your stay at our hotel and appreciate the time you have taken to give us your feedback. Your comments are a great help to improve our service and quality and meet our customers’ expectations. We are very sorry that our check in took that long. Please be assured that we will do our best to come up with more dynamic solutions regarding the check in and check out situation. Dear Mr. H., we hope that we have the opportunity of welcoming you again soon at our hotel. With kind regards AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Piyush Business - 16/10/2019 Confirmed reviews ALL
« Anuga 2019 »

Location and Property very good. Tram connections excellent. A big disappointment was the housekeeping. Very poor. Didn't even take away used coffee mugs and did not replenish sugar and stirrers. Otherwise, brilliant property.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., Thank you for taking the time to tell us about your experience at the Mercure Hotel Severinshof Koeln City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Eirini Friends - 15/10/2019 Confirmed reviews ALL
« What we need it ! »

Comfortable, clean, easy access , helpful smiling people at the reception !

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. P., We very much appreciate your comments regarding your stay at the Mercure Hotel Severinshof Koeln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
Your loyalty is rewarded
ALL - Accor Live Limitless
Not participating hotel As a {{fidelityCard}} member Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into ALL - Accor Live Limitless points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates