Mercure Metz Centre Hotel 4 stars

Customer review rating (ALL Rating) 4.4/5 4,593 reviews

ALLSAFE approved hotel

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Mercure Metz Centre Hotel
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+ 16 Services

Hotel extras

  • In the city center, 328 yards (300 m) from theSNCF train station

  • Close to the Robert Schuman Convention Center

  • Homemade dishes and room service options

  • 3 meeting rooms in daylight and "Wojo Spot" workspace

  • Restaurant-Bar Emile & Lola. Renovation of restaurant, bar, meeting rooms.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Metz Centre Hotel

29 Place Saint Thiebault
57000 metz
france

Fax: (+33)3/87754818

Check-in from 15h00

Check out up to 12h00

  • 13:  13 VANTOUX

  • 17:  17 ST JULIEN

  • 2:  2 MONTIGNY

  • By plane

    BALE MULHOUSE At 280km / 175 miles

  • By plane

    LUXEMBOURG FINDEL At 59.54km / 37 miles

  • By plane

    METZ NANCY LORRAINE At 25km / 15.63 miles

  • By plane

    PARIS ROISSY CHARLES DE GAULLE At 350km / 218.75 miles

  • By helicopter

    METZ FRESCATY At 10km / 6.25 miles

  • By train

    METZ At 0.5km / 0.31 miles

GPS:49.112824, 6.177082

Congress centre

  • ARSENAL 1.0 km / 0.63 mi

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

EMILE & LOLA

Discover local bistronomic cuisine in a warm setting with a bold design. Our chef creates an à la carte menu, a daily set menu Mon to Fri lunch time using local and seasonal products.

Your meetings and events

With five naturally lit meeting rooms, the Mercure Metz Centre is the ideal hotel for your seminars and banquets.

Room descriptions and layouts

meeting rooms

From 1 to 150 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

  • Audio and video equipment

  • Day light

  • WIFI access

  • Syndicate rooms

  • High speed transmission line

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Choose from various room categories: the Standard Room or the Privilege Room for a wider range of available services. We also provide suites for optimum comfort.

Our guest reviews for
Mercure Metz Centre Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

4,593 reviews

TripAdvisor Rating 4.0/5

963 reviews

Small

Customer review rating 2.5/5

A Families - 26/12/2021 Confirmed reviews ALL

The room we stayed in was extremely small and did not offer amenities.

Dear ANNA P., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Metz Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Emilie

Okay stay but what about the passe sanitaire

Customer review rating 3.5/5

Jane M. Couples - 26/12/2021 Confirmed reviews ALL

Room excellent, hotel staff friendly, restaurant okay but we were not at any stage asked for our passe sanitaire as when we have stayed previously which raised our anxiety levels......

Dear JANE M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Metz Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. the sanitary pass is compulsory only in the restaurant and not to access the breakfast or the hotel Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emilie

A bit dated and no real membership recognition

Customer review rating 2.5/5

Pat Business - 21/12/2021 Confirmed reviews ALL

As All Accor Gold member I was expecting usual benefits but apart of standard welcome drink nothing else was offered. On arrival it was very nice and professional, great welcome despite no upgrade to privilidge. But in the morning as I don't eat breakfast I have asked only if I can get coffe (instead of using the one provided in the room). But answer was NO. I had to pay 16 EUR for whole breakfast just to get the coffe. It never happened to me in other Mercure hotels... Then it took over a week to get the invoice right. Staff did seem to understand the request to separate the parking and room but there was one charge on the card instead of promissed two separates and I could not get correct invoice (it was re-sent few times). As All Accor Gold member I was expecting usual benefits but apart of standard welcome drink nothing else was offered. On arrival it was very nice and professional, great welcome despite no upgrade to privilidge. But in the morning as I don't eat breakfast I have asked only if I can get coffe (instead of using the one provided in the room). But answer was NO. I had to pay 16 EUR for whole breakfast just to get the coffe. It never happened to me in other Mercure hotels... Then it took over a week to get the invoice right. Staff did seem to understand the request to separate the parking and room but there was one charge on the card instead of promissed two separates and I could not get correct invoice (it was re-sent few times). First time with wrong address and not separated, other time with correct address but not separated invoices next separated invoices but again with wrong address.....

Dear PATRYK KULCZYK, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Metz Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We upgrade our accor customers with a gold, platinum or diamonds card but during your stay we were full, which is why this was not done, it is an advantage which remains accessible subject to availability. We also give a gift to our Golds, Platinium and Diamonds customers, this one may have been forgotten, and we are sorry. For invoicing, if you have any special requests, do not hesitate to let them know at the start of your stay, when you arrive so that before your departure it is fair and you can have it immediately. . We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Emilie

Good location near train station and free but to Christmas markets

Customer review rating 4.5/5

Billr Couples - 13/12/2021 Confirmed reviews ALL

Room, location and front desk staff were very good. Had problems with menu that was only in French and wait staff that didn't speak English. Front desk staff helped us there. Our problem as much as theirs.

Dear WILLIAM R., We very much appreciate your comments regarding your stay at the Hôtel Mercure Metz Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emilie

Ideally located for exploring the city centre

TripAdvisor rating 4.0/5

Eindvijand 17/11/2021 TripAdvisor review

Currently being renovated, with the bar, restaurant and reception area giving a good idea of what's to come, Mercure Metz Centre is very easy to reach by both car and train, located in a quiet part of the city centre. It offers easy parking both in the private hotel parking and the public underground parking of the square in front of the hotel. The hotel parking allows for charging of EV and hybrid vehicles. Staff was very friendly, the hotel itself was being renovated and although our room was one of the renovated ones I feel it could still do with a completely renovated bathroom. You can still clearly see the traces of the "old" style. Also, we were unable to get the aircon to actually cool our room so we just left the window open at night. The breakfast and the hotel restaurant itself offered good quality, with the restaurant going above and beyond the usual safe "pasta, burger or salad" options you get in most hotels. All in all we had a lovely time at Metz Centre and would choose it again if we returned to Metz for the Christmas market season.

Enjoyable stay

Customer review rating 4.5/5

Paul B. Families - 12/11/2021 Confirmed reviews ALL

A very good experience - easy to book, very good facilities, clean and very good room, excellent staff in all areas

Dear PAUL B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Metz Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emilie

Good location

Customer review rating 3.5/5

Emma Couples - 07/11/2021 Confirmed reviews ALL

Comfy rooms, good location. Bar wasn't great. The Parking was expensive across the street.

Dear EMMA S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Metz Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We are sorry that the bar did not meet your expectations Sincerely, Emilie

To noise & loud infront of the entrance door to the left bby after midnight

Customer review rating 3.5/5

Jorge V. Couples - 30/10/2021 Confirmed reviews ALL

You can all hear the noice of the people talking at the entrance lobby door after midnight

Poor quality service

Customer review rating 1.0/5

Simon Business - 19/10/2021 Confirmed reviews ALL

Waiting at check in while personnel on the phone. No upgrade/ poor room. No welcome drink. No friendly staff at breakfast limit agressive more concerned about getting your room number than serving you ....Checkout similar unexperienced staff . And I repeat you should not ask during check in for CC guarantee for your gold members/ platinium etc , this is outragously ridiculous and upsetting !!!

Good Hotel

Customer review rating 4.0/5

John S. Couples - 18/10/2021 Confirmed reviews ALL

Convenient, clean, efficient hotel. Not fancy, but good for a couple nights as a base to see the sights of Metz.

Dear JOHN S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Metz Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Our rooms will be renovated at the beginning of the new year to bring them up to date Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emilie
Customer review rating 5.0/5

Anonymous Couples - 09/10/2021 Confirmed reviews ALL

I really enjoyed my stay The staff were lovely, the breakfast was nice I will definitely come back

Dear HOLLY E., We very much appreciate your comments regarding your stay at the Hôtel Mercure Metz Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emilie

Reliably good as always

Customer review rating 4.5/5

Jane M. Couples - 20/09/2021 Confirmed reviews ALL

As expected. Always good.

Nice hotel on the right place

Customer review rating 4.0/5

Francis F. Couples - 18/09/2021 Confirmed reviews ALL

On walking distance from the centre. Parking in the neighbourhood. Rooms well equipped. Good breakfast.

Friendly and helpful staff

Customer review rating 4.5/5

John K. Business - 14/09/2021 Confirmed reviews ALL

During my extended stay the staff were helpful and friendly. The menu had daily specials to vary the choices if staying in and the Hotel is well situated for the center of town with many choices of food and bars. The Hotel car park is small and can get full especially at weekends but there is an underground car park in the square in front of the hotel.

Well located", "Good stay

Customer review rating 5.0/5

Derek T. Business - 13/09/2021 Confirmed reviews ALL

Good quality hotel, excellent staff all round. Made to feel very welcome, when returning to Metz this hotel would be my first and only choice every time.

Marvelous Mercure

TripAdvisor rating 5.0/5

lordrob2015 15/02/2020 TripAdvisor review

This hotel is super, comfortable beds great efficient staff and parking on site. On our way skiing it was a good stop over for us .The staff were attentive ,the breakfast was typically extensive for a Mercure. I dread the fact they are going to "funk up "this hotel with a tatty industrial make over a la 'parc des expositions' Mercure Reims DON'T SPOIL IT ACCOR PLEASE !!!

One night stay

TripAdvisor rating 5.0/5

David P Solo travel - 10/09/2019 TripAdvisor review

Though difficult to reach in the one way system of Metz streets... the hotel was very good, staff very pleasant and a good location, very central. The restaurant was good and the breakfast definitely up to standard!

Dear David Bonjour ! Hello ! We very much appreciate your comments regarding your stay at the Hôtel Mercure Metz Centre. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique stay with us. Sincerely, François-Xavier Pauchard General Manager

Very welcoming.

TripAdvisor rating 5.0/5

Grahame B Couples - 16/07/2019 TripAdvisor review

We were met by a very helpful and charming young lady on reception, unfortunately did not get her name. Upgraded to lovely room. Great location of hotel, lovely old city with lots going on will return.

Dear Graham, We very much appreciate your comments regarding your stay at the Hôtel Mercure Metz Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. For your information, we will start in 2020 an important refurbushiment of the réception, restaurant rooms and hotel facade ! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, François-Xavier Pauchard General manager

December Visit

TripAdvisor rating 4.0/5

Scott D Couples - 14/12/2018 TripAdvisor review

We stayed at this hotel one night during the first week in December as we were visiting Metz for their Christmas market. Hotel staff was extremely welcoming and allowed us to check in a few hours early. We had a rental car and the hotel had free parking we were able to utilize, a big plus. Rooms were clean, bed in our room was large and comfy. Would describe this hotel as above average, but not high end. For what we paid for the one night it was a very good deal and was centrally located so we could walk to all destinations and could easily find restaurant options. For the value and in comparison to prices of other hotels in Metz we would stay here again.

Dear Client, We very much appreciate your comments regarding your stay at the Hôtel Mercure Metz Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, François-Xavier Pauchard General manager Mercure Metz Centre

A Wonderful Stay

TripAdvisor rating 5.0/5

Doug M Couples - 22/08/2018 TripAdvisor review

The hotel is excellent, our room was so very nice and the bed was very comfortable. TheThe restaur fabulous, the food was first class and the wine selection was great too. Best of all the staff were friendly and very helpful while being very efficient.We wished we had stayed longer.

Dear Doug, We very much appreciate your comments regarding your stay at the Hôtel Mercure Metz Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anthony SCHNEIDER Mercure Metz Centre

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