Mercure Hotel Tilburg Centrum 4 stars

Customer review rating 4.4/5 8,601 reviews

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Mercure Hotel Tilburg Centrum
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+ 25 Services

Hotel extras

  • 7,535 sq. ft. (700 m2) wellness facility with a number of saunas and pools

  • Restaurant Taste! 12 Gault&Millau points

  • Efteling Partner Hotel

  • At the heart of the city center

  • Several Family Rooms

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Hotel Tilburg Centrum

Heuvel 37
5038 CP tilburg
netherlands

Tel: +31135354675

Check-in from 15h00

Check out up to 12h00

  • By plane

    Eindhoven Airport At 30km / 18.64 miles

  • By plane

    Schiphol Amsterdam At 120km / 74 miles

  • By train

    Tilburg Centrum At 2km / 1.24 miles

GPS :51.557116, 5.090865

Companies

  • BOSCH 4.0 km / 2.49 mi
  • CHROMALLOY 5.1 km / 3.17 mi
  • ERICO 4.0 km / 2.0 mi
  • FABORY 6.1 km / 3.79 mi
  • FUJI 8.6 km / 5.34 mi
  • GOODYEAR 6.2 km / 3.85 mi
  • IFF 6.5 km / 4.04 mi
  • INTERPOLIS 0.5 km / 0.31 mi
  • TESLA 12.0 km / 7.46 mi
  • WL GORE 3.3 km / 2.05 mi

Hotel services

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • 2 Restaurants
  • One Bar
  • Breakfast
    • Buffet Additional charge
    • Breakfast à la carte Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 3 Meeting rooms
  • Business Center
    • Self service business center
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 108 rooms
    • No room for people with reduced mobility
    • 10 family rooms
    • 5 connecting rooms
    • 108 non-smoking rooms
    • 5 floors
  • Languages spoken at the hotel
    • Spanish
    • English
    • Dutch
    • French
    • German
  • Lounge
    • Waiting area or lounge
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • WiFi in the communal areas
    • High Speed WiFi Additional charge
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-out
    • Express check-in
  • Luggage storage
    • Luggage storage
  • Desk equipment available
    • Shoe shine machine
    • Umbrellas
  • Iron
    • Iron at reception
  • Safe deposit box at reception
    • Safe deposit box at reception
Access to property
  • Parkeergarage Heuvelpoort Additional charge
    • On site
    • 378 parking spaces
    • Public
    • TESLA recharging units
    • Electric car recharging units 3,7 kVA
    • Electric car recharging units 7 kVA
    • Parking opened 24/7
Well-being
  • Citysauna
    • Covered
    • On site
  • Basic Fit Additional charge
    • On site
    • Jacuzzi/Whirlpool bath
    • Tanning Salon
    • Solarium / UV
    • Massage
    • Sauna room
    • Turkish Steambath
Boutiques/shopping
  • Gift shop/newspaper shop
Family
  • Services for children
    • Board games available

Your meetings and events

The Mercure Tilburg Centrum hotel offers very easy access, making it an excellent location for meetings, training and presentations. Our five modern meeting rooms are the perfect solution for meetings of up to 50 people.

Room descriptions and layouts

5 

meeting rooms

From 1 to 50 

attendees

Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

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  • Convert different units of measurement and make organising your events easier.

  • Flipchart

  • Audio and video equipment

  • Screen

  • Day light

  • WIFI access

  • Airconditioned meeting room

  • Syndicate rooms

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Choose the room that meets your requirements from the room categories available. Opt for a Standard Room with a view over the Heuvelplein square or enjoy more space and luxury in one of our Privilege Rooms.

Our guest reviews for
Mercure Hotel Tilburg Centrum

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

8,601 reviews

TripAdvisor Rating 4.0/5

849 reviews

very comfortable, great service

Customer review rating 4.5/5

Anonymous Business - 22/10/2021 Confirmed reviews ALL

Staying at the Mercure was a real please. Great facilities, I used the pool and the computer, my room was spacious and comfortable and the staff friendly and helpful.

Dear REBECCA G., We very much appreciate your comments regarding your stay at the Mercure Hotel Tilburg Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Niek van den Broek General Manager

great stay

Customer review rating 5.0/5

Paul P. Business - 21/10/2021 Confirmed reviews ALL

a 5 night stay for a business trip in Tilburg, well served by the Mercure Tilburg Centrum. Great service throughout the stay, no problems during the stay.

Customer review rating 4.0/5

R. F. Families - 21/10/2021 Confirmed reviews ALL

Excellent Location in the middle of Centrum, everything is accessible and easy to find. Hotel staff is very friendly and helpful, breakfast is delicious and the breakfast staff are amazing. The area that can be improved are the Hygienic features (cleaning the room/ Bathrooms Properly, Vacuum the carpets and provide better towels- towels very thin and small)

Dear EL HAGE R., We very much appreciate your comments regarding your stay at the Mercure Hotel Tilburg Centrum. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are checking all linnen, we have had several complaints this week so we ordered new towels and are checking all so they can be replaced. Apologies that we haven't noticed it ourselves. Please tell our staff directly if something like the internet isn't working properly. We have a 24/7 helpdesk for wifi because it is so important. Our apologies that it wasn't stable. We have done a check and reset. They couldn't find a bug but maybe the reset was enough. Your compliments about our breakfast team is shared, thank you very much. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Niek van den Broek General Manager

clean, big rooms, lovely bed. nice staff. in the centre,

Customer review rating 4.5/5

Anonymous Business - 20/10/2021 Confirmed reviews ALL

top!

Korte Heuvel hotel

Customer review rating 4.0/5

Robin Couples - 20/10/2021 Confirmed reviews ALL

Nice hotel conveniently located next to Korte Heuvel and 013. It includes free access to spa and pool in the basement. Parking in the parking garage is expensive.

This is all you need

Customer review rating 4.5/5

Anonymous Families - 18/10/2021 Confirmed reviews ALL

Hotel located in the heart of Tilburg. Close to everything. The rooms are very nice and clean.

Dear GERARDUS S., We very much appreciate your comments regarding your stay at the Mercure Hotel Tilburg Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Niek van den Broek General Manager

The hotel is well located, right in the center of the city.

Customer review rating 4.0/5

Cristina G. Families - 18/10/2021 Confirmed reviews ALL

I reserved 2 rooms and asked to be near to each other. We did not received such rooms and we had to accept a single room for my son, much smaller than we paid for (standard double room) without receiving back anything. No slippers, no bathrobe in his room. Not even to compensate the change of room!

Great stay

Customer review rating 5.0/5

Marilyn Couples - 03/10/2021 Confirmed reviews ALL

Lovely room, super friendly staff at the reception, bar and at the breakfast buffet. It seemed fully booked when entering the breakfast restaurant however it was not visible in the clean up. Tables were cleared and cleaned very fast. Absolute praise for the staff. This is our hotel to stay when back in Tilburg

Dear MARILYN S., We very much appreciate your comments regarding your stay at the Mercure Hotel Tilburg Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Niek van den Broek Directeur

Excellent stay, very welcoming and helpful staff.

Customer review rating 5.0/5

Lavanya Business - 02/10/2021 Confirmed reviews ALL

I was staying at the hotel for about a week, and I was helped in every way possible to make my stay comfortable. The rooms are great, the location is exceptional right at the centre of the city, the food is delicious.

Dear LAVANYA V., We very much appreciate your comments regarding your stay at the Mercure Hotel Tilburg Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. May I ask what the problem was with your WIFI connection. What wasn't possible to do that you have rated it with a 5? Wifi in a hotel should be excellent, so we want to make sure that we solve any problems. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Niek van den Broek General Manager

Staff are excellent, great location.

Customer review rating 5.0/5

Carolyn Families - 28/09/2021 Confirmed reviews ALL

Check-in fast and efficient, rooms well equipped and extremely comfortable. Very helpful staff

Dear Carolyn S., We very much appreciate your comments regarding your stay at the Mercure Hotel Tilburg Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Niek van den Broek General Manager

So much for customer recognition, friendliness and understanding

Customer review rating 3.0/5

Carlo G. Business - 28/09/2021 Confirmed reviews ALL

I have been coming to your Hotel for years, i have always considered it one of my favourites, a home away from home. I have brought scores of customers to your hotel, this time my group consisted of 9 people. Over the years, this has been the trend. To mark the restart of our activities and the first time the group got together after 18 months, obvious reasons, one of the group wished to raise a glass and offered a shot of his country's local liqueur. A shot, a two minute excercise, a small celebration. We were told that we could not do this in the bar, and that we had to move to the lobby. We did so. But we were then very abruptly stopped and asked to leave, because (I quote, she really said this, really!) " it is like buyong at Burger King and eating it at McDonald's". I will not comment. Rude and unpolite, bossy, arrogant, and completely out of focus, given the amount of money we spent at YOUR hotel on rooms, breakfasts, bar consumptions, etc. But no. Accused of buying at BK and eating at McD's, and thrown out. We had our 2 minute raise a glass celebration out in the street. It is your rules, and we obeyed, we are calm and professional people. Manners, tones and flexibility, maybe you can review, as well as my customer profile and history. What a great pity. I shall start searching for alternative solutions in the area, and I regret this immensely, for me and my customers, colleagues and suppliers. Oh, thank you deeply for lending us the shot glasses, and for all these years of great service and good times

Dear CARLO G., Thank you for taking the time to tell us about your experience at the Mercure Hotel Tilburg Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. What happened shouldn't have happened and is a negative contact for you with one of our employees, so I am happy that you have always had a pleasant stay so you know that this is not the way we normally work or react. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Niek van den Broek General Manager

Very well located

Customer review rating 5.0/5

Anonymous Business - 27/09/2021 Confirmed reviews ALL

In the center of the city with all the eating and shopping places around and at walking distance. The train and bus station is also at walking distance. Best view from the hotel, The church and the bells. Excellent.

Dear Firozmr M., Thank you for your beautifull rating. Im very happy to read that you had a nice time in Tilburg and in the hotel. The Mercure hotel is indeed in the middle of the city centre, so it is very easy close to a lot of nice places in Tilburg. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Met vriendelijke groet, Kaoutar Happel Customerservice

Very, very friendly staff and - and excellent selection of draft beer

Customer review rating 5.0/5

Troels L. Business - 24/09/2021 Confirmed reviews ALL

I was in contact with more than 10 employees and everyone one was really friendly and competent, nice rooms and good conference room as well

Well located & friendly staff

Customer review rating 4.5/5

Mathew Families - 22/09/2021 Confirmed reviews ALL

Located in the centre of Tilburg. Hotel staff very friendly & professional. Very good breakfast.

Good location, good vaue

TripAdvisor rating 5.0/5

avmx1000 Business - 07/02/2021 TripAdvisor review

The hotel building is a bit quirky to navigate through, but the hotel staff was very professional and courteous. I especially liked how easy it was to use the parking garage. I will definitely recommend the hotel.

Dear Avmx1000, Thank you so much for your kind words en recommendation. It is good to hear that you are so excited about your stay at our Hotel and about parking your car at the Parkinggarage. I hope that we see you again soon to give you another great experience. Kind regards, Mariska van Hest Customerservice Mercure Hotel Tilburg Centrum

Best place to stay if you need to visit Tilburg and the surroundings areas

TripAdvisor rating 5.0/5

754danielq Business - 19/01/2020 TripAdvisor review

The hotel has a center location in Tilburg. Everything is outstanding. Customer service is second to none. Breakfast could be expensive for some people but you have a lot of things, fresh orange juice too ! Coffee is very good. Rooms are big. You can use a complete spa service if you select a Privilege room and the gym or you can pay it if needed, Parking near by at a good price. so you won't be disappointed here !

Dear 754danielq, Thank you for your review. We are so happy to read that you have enjoyed your stay with us. To have our hotel situated in the hart of Tilburg is something we are very proud of. we will pass a long your comment about the breakfast to our colleagues! Hopefully we are able to welcome you back in the near future. Kind regards, Nikki Rooijakkers Customer Service - Mercure Hotel Tilburg Centrum

My experience

TripAdvisor rating 2.0/5

is0fiane Business - 16/12/2019 TripAdvisor review

The overall stay was one of worse stay at Mercure hotels, at the reseption I was not getting any upgrade for my 3 stays, the room giving was not as expected as the bed was not comfortable, the second day my room was not properly cleaned and they forgot to put toilet paper, towels, water and drinks at the fridge. The breakfast is average The only thing that is attractive is the location of the hotel and the spa

Dear is0fiane, Thank you for taking the time to tell us about your experience at the Mercure Hotel Tilburg Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. There is not always availability to give our guests an upgrade to a privilege room and we are very sorry that we could not give you the upgrade. Since this month there is no minibar in the rooms anymore except in the privilege rooms only the included soft drinks, we have a shop where you can buy products. I will discuss your feedback regarding the cleaning of the room with our housekeeping manager. I am happy to read that you enjoyed our breakast, spa and central location. We appreciate your feedback and it is our hope that we may welcome you again in the near future to provide a better experience for you. With kind regards, Alice Fortuin Customerservice - Mercure Hotel Tilburg Centrum

Very good stay in Tilburg

TripAdvisor rating 5.0/5

Flyer47304847503 Business - 08/12/2019 TripAdvisor review

Good location and more important very good staff! Breakfast is ok but could offer more variety for vegetarian. Spa is really good! Parking is easy and convenient. Bedding is comfortable View on parking is recommended during summer if you want a quieter sleep

Dear Flyer4730487503, We would like to thank you for choosing our hotel as your accommodation choice during your recent visit to Tilburg. We very much appreciate your comments regarding your stay in our hotel. It is always a pleasure to receive positive feedback.Your kind words have been passed on to our team, this will certainly motivate us all to keep up the good work. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With kind regards, Alice Fortuin Customerservice - Mercure Hotel TIlburg Centrum

Best Mercure Hotel so far

TripAdvisor rating 5.0/5

Earl S Family - 06/11/2019 TripAdvisor review

Modern, cleanliness, friendliness, location, breakfast, parking, bar, quality, mini bar, convenience, and fabulous spa area. Exceeded all my expectation. Indeed its a tad noisy from the bars nearby but did not bother us as much. Our room was facing the town square and had a nice view of the city. Everything is in walking distance!

Dear Earl S, Thank you for your rating. Im very happy to read that you enjoyed our hotel, and everything that we offer. Because we are located in the middle of the city centre, we are indeed located near bars. We have sound-damping windows, and they really keep the noise outside. I want to thank you again for your rating, and we hope to welcome you again soon in Tilburg. With warm regard, Kaoutar Happel Customerservice - Mercure Hotel Tilburg Centrum

Very central location

TripAdvisor rating 4.0/5

boeckdes Friends getaway - 01/10/2019 TripAdvisor review

All was excellent except for the noise outside during night. There are many bars in front of the hotel and noise from restaurant on ground floor when having a room on first floor, right above that restaurant..

Dear Boeckdes, Thank you for staying with us and taking the time to write the review. I am very pleased that you had a excellent time with us. I am sorry to read that you had discomfort from the noise. Perhaps you can understand that we don't have influence on the noise from outside but we do have for our restaurant but this should be not possible. I think you mean the cafetaria next to the hotel, this is open whole night and this can cause noise. Please accept our apologies for the discomfort during your stay. I am happy that you overall had a good stay and we hope to have the pleasure to welcome you back soon! With kind regards, Alice Fortuin Customerservice - Mercure Hotel Tilburg Centrum

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