Mercure Hotel Tilburg Centrum

Mercure Hotel Tilburg Centrum 4 stars

Customer review rating (ALL Rating) 4.3/5 1,485 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • 7,535 sq. ft. (700 m2) wellness facility with a number of saunas and pools

  • Restaurant Taste! 12 Gault&Millau points

  • Efteling Partner Hotel

  • At the heart of the city center

  • Several Family Rooms

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Hotel Tilburg Centrum

Heuvel 37
5038 CP TILBURG
Netherlands

Telephone +31 13 535 4675

Contact email

  • By plane

    Eindhoven Airport At 30km / 18.64 miles

  • By plane

    Schiphol Amsterdam At 120km / 74 miles

  • By train

    Tilburg Centrum At 2km / 1.24 miles

GPS:51.557116, 5.090865

Companies

  • BOSCH 4 km / 2.49 mi
  • CHROMALLOY 5.1 km / 3.17 mi
  • ERICO 4 km / 2 mi
  • FABORY 6.1 km / 3.79 mi
  • FUJI 8.6 km / 5.34 mi
  • GOODYEAR 6.2 km / 3.85 mi
  • IFF 6.5 km / 4.04 mi
  • INTERPOLIS 0.5 km / 0.31 mi
  • TESLA 12 km / 7.46 mi
  • WL GORE 3.3 km / 2.05 mi

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Your meetings and events

The Mercure Tilburg Centrum hotel offers very easy access, making it an excellent location for meetings, training and presentations. Our five modern meeting rooms are the perfect solution for meetings of up to 50 people.

Room descriptions and layouts

6 

meeting rooms

From 1 to 50 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

    Look for another hotel

Our accommodation(s)

Choose the room that meets your requirements from the room categories available. Opt for a Standard Room with a view over the Heuvelplein square or enjoy more space and luxury in one of our Privilege Rooms.

Our guest reviews

Our guest reviews for
Mercure Hotel Tilburg Centrum

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,485 reviews

TripAdvisor Rating  4.0/5  857 reviews

Well located

Customer review rating 4.0/5

Tomas Business - Confirmed reviews ALL

Overall the stay was fine. Things to make it perfect: 1. The water bottle have bad smell, maybe on the sunlight and long time standing. 2. not all rooms have small radiator inside the bathroom it's not good for the towel. 3. Sometimes I get a room with a view into the parking which is not Ideal :/ 4. Windows are not clean.

Dear Tomas, Thank you very much for taking the time to tell us about your experience with our hotel. At Mercure, we strive to provide a good service experience for every customer; therefore your feedback is very important to us. Our quiet rooms in the hotel are the ones on the parking side. It is also possible to get a room at the front side, but these are less quiet because of the street side. We apologise for the inconvenience caused by the windows and the water bottle. These comments have been shared with our housekeeping manager. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your feedback and it is our hope that we may welcome you again in the near future to provide a better service for you. Kind regards, Lieve Wils Customerservice

Perfect location and great stay

Customer review rating 4.5/5

Jennelee Families - Confirmed reviews ALL

Great location, everything is in short walking distance. Friendly and helpful staff. Very clean rooms. Would definitely recommend.

Dear Jennelee, We would like to thank you for choosing our hotel as your accommodation choice during your recent visit to Tilburg. We very much appreciate your comments regarding your stay in our hotel. It is always a pleasure to receive positive feedback.Your kind words have been passed on to our team, this will certainly motivate us all to keep up the good work. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With kind regards, Lieve Wils Customerservice

Lovely to return

Customer review rating 5.0/5

Clive N. Business - Confirmed reviews ALL

After a period of two years its lovely to be able to return to the Mercure Tilburg again, as usual the hotel staff were attentive, polite and helpful and the rooms were in great condition and decorative order, my preferred hotel for my stays in Holland, and will return soon for my next business trip

Dear Clive, Wow! We feel truly flattered to read your beautiful review about our hotel. We are delighted to learn that you loved your visit to Tilburg and enjoyed your stay again at Mercure Tilburg! Your kind words have been passed on to our team, this will certainly motivate us all to keep up the good work. Thank you again and we look forward to welcome you back as our guest in the future. With kind regards, Lieve Wils Customerservice

A lovely Hotel

Customer review rating 4.0/5

Cisiting T. Couples - Confirmed reviews ALL

Came on the night at the end of school term. Party all night. You were great.

Dear John, Thank you for the great review of our hotel! We are happy to read that you enjoyed your stay and we look forward to see you again very soon. With kind regards, Lieve Wils Customerservice

Nice hotel, but a "busy" location

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

I had a good experience, friendly staff but in reception and restaurant. Room was fine, missing the opportunity to open a windows, on the other hand that would properly has been suitable anyway, due to the location in the middle of a very busy area.

Dear Carsten, Thank you for the great review of our hotel! How nice to hear that you enjoyed your stay and that the service of our staff was to your liking! It is not possible to open a window in all of our rooms, however it is possible to express your preference when booking so that you can have a room where a window can be opened. It is also true that the rooms at the front are less quiet than the rooms at the back of our hotel. Our apologies for the inconvenience! Thank you again for the review of our hotel and we hope to see you soon! With kind regards, Lieve Wils Customerservice

Worse than expected

Customer review rating 3.0/5

Ol Solo - Confirmed reviews ALL

Probably I had a very high level of expectations based on my previous experience with Accor chain, with other Mercure hotels. This time I’ve got bad services. There were no priority check-in, no welcome amenities applicable for the gold status. There were no shampoo at the room or other basic things like a shoehorn. Feels like a stay in hostel. Every time when I was about to wash my hair I had to beg for it. I could imagine the mistake could happened once, but not 2 times and for sure not 3 times. The towels were rather old.

Excellent stay

Customer review rating 5.0/5

Sandra Couples - Confirmed reviews ALL

Second time staying here and will be back next year. The staff were amazing as we arrived very early from our flight and they were able to check in one person from our group so we could leave our luggage. Hotel facilities were 10/10 saunas and pool was great, our room was spacious and great soundproofing . Highly recommended.

Dear Sandra, Wow! We feel truly flattered to read your beautiful review about our hotel. We are delighted to learn that you loved your visit to Tilburg and enjoyed your second stay. Your kind words have been passed on to our team, this will certainly motivate us all to keep up the good work. Thank you again and we look forward to welcome you back as our guest in the future. With kind regards, Lieve Wils Customerservice

Nice location

Customer review rating 4.5/5

A.th. P. M. Couples - Confirmed reviews ALL

Friendly hotel well situated in Tilburg which is a nice city to shop.

Dear Andre, Thank you for the great review of our hotel! We are happy to read that you enjoyed your stay and we look forward to see you again very soon. With kind regards, Lieve Wils Customerservice

Very poor support at the front desc

Customer review rating 1.0/5

C. S. Business - Confirmed reviews ALL

- Poor performance by new employees at the front desc

Dear S., Thank you for taking the time to tell us about your experience at the Mercure Hotel Tilburg Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a good service experience for every customer; therefore your feedback is very important to us. How annoying to hear that the service from my colleagues was not to your liking. We have a lot of new people working at Mercure and they are all taking training courses and workshops to improve. We hope you will understand. We are also working on optimising our front office. Your feedback has been forwarded to our front office team and discussed with them. Again our apologies! Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lieve Wils Customerservice

Well located

Customer review rating 4.5/5

Richard Friends - Confirmed reviews ALL

Well located, clean rooms, lovely breakfast, great swimming pool/sauna and helpful staff.

Dear Richard, Thank you for the great review of our hotel! We are happy to read that you enjoyed your stay, the wellness and the breakfast and we look forward to see you again very soon. With kind regards, Lieve Wils Customerservice

Great staff and location

Customer review rating 5.0/5

Jon B. Solo - Confirmed reviews ALL

Great! I was in Tilburg for the Roadburn festival and staying in the mercure was perfect.

Dear Jon, We would like to thank you for choosing our hotel as your accommodation choice during your recent visit to Tilburg for the Roadburn Festival. We very much appreciate your comments regarding your stay in our hotel. It is always a pleasure to receive positive feedback.Your kind words have been passed on to our team, this will certainly motivate us all to keep up the good work. Your comments on the booking, check-in and wifi connection have been forwarded. Your opinion is very valuable to us. You can rest assured that we are doing everything possible to solve the problems! Thank you again for sharing your experience, and we hope to see you again next year for the Roadburn festival! With kind regards, Lieve Wils Customerservice

Amazing breakfast. Ok room

Customer review rating 3.5/5

Zita Families - Confirmed reviews ALL

Breakfast was amazing. Room was good. The paper cubs were not what you expect in a Mecure hotel room. The 3rd bed was uncomfortable and when asked for a little mattress on top of the pulled out couch they did not supply. When asked for the accor discount on dinner/breakfast they did not know or bother finding out and adding it. Only for dinner after I said they should at least add 10% discount. They messed up the reservation going through the hotel and gave me wrong amounts so I booked through accor app. Dinner was disappointing, no big choice and quality not the best.

Dear Zita, Thank you for taking the time to tell us about your experience at the Mercure Hotel Tilburg Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. How nice to hear that you enjoyed the breakfast and the room. Our apologies for the confusing communication regarding the accor discount. Your comments have been discussed with our front office team, our apologies for the inconvenience! How annoying to hear that the mattress was not delivered, this is not intentional. Your review about the 3rd bed has been discussed with our housekeeping team. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lieve Wils Customerservice

Convenient

Customer review rating 4.0/5

Luis Families - Confirmed reviews ALL

Excellent option for staying at Tilburg Centrum

Dear Luis, Thank you for the great review of our hotel! We are happy to read that you enjoyed your stay and we look forward to see you again very soon. With kind regards, Lieve Wils Customerservice

Excellent position for city center. Quiet, Clean, Cosy and comfortable.

Customer review rating 4.5/5

Mihai S. Families - Confirmed reviews ALL

We had something to solve in Tilburg, and knowing that transportation is not going to be a problem we choose to stay in the city centre. Excellent decision! Nice room - with the church view, clean, comfortable. Very polite and friendly personnel. Helpful also: I managed to get back my lost in train backpack... Excellent breakfast, delicious orange juice freshly squeezed and tasteful coffee. I recommend also the inhouse self to be made Gofer which was fantastic! I will always return here with great pleasure! Keep it up!

Dear Mihai, Wow! We feel truly flattered to read your beautiful review about your stay our hotel. We are delighted to learn that you loved your visit to Tilburg and enjoyed your stay, our staff and the breakfast. Your kind words have been passed on to our team, this will certainly motivate us all to keep up the good work. Thank you again and we look forward to welcome you back as our guest in the future. With kind regards, Lieve Wils Customerservice

Nice hotel, nice breakfast, nice staff but too noisy at night

Customer review rating 3.5/5

Anonymous Families - Confirmed reviews ALL

All was fine, we even got an appartement over a room, but next to it was a place full of pubs. The bed room was situated at that side. The facilities, staff and hotel was however excellent

Dear Pascal, Thank you for the great review of our hotel! We are happy to read that you enjoyed your stay. We apologise for any inconvenience caused by the noise. The rooms at the corners of our hotel have an extra plate for the window of the rooms, unfortunately this is not possible everywhere. Our unique location in the city centre unfortunately also causes inconvenience from time to time. Our hotel also has quiet rooms at the back, it is always possible to indicate a preference for a room when booking! Thank you again for your review and we look forward to see you again very soon. With kind regards, Lieve Wils Customerservice

Good location, courteous staff

Customer review rating 4.0/5

Philip L. Business - Confirmed reviews ALL

One night stay for business trip. Comfortable accommodation. But staff were confused over whether dinner was available after9pm: it wasn't, though bar snacks were available.

Dear Philip, We very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. Our apologies for the confusion about the dinner. Your feedback has been forwarded to our team! I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Lieve Wils Customerservice

Ruth manager

TripAdvisor rating 3.0/5

wernervermaas1 TripAdvisor review

The helpdesk of Accor is almost not reachable. I needed support from the hotel manager. But she was inpolite and ruth. The closet in the room was in front of the window. Very strange. The lady at the breakfast talks way to much.

Good location, good vaue

TripAdvisor rating 5.0/5

avmx1000 Business - TripAdvisor review

The hotel building is a bit quirky to navigate through, but the hotel staff was very professional and courteous. I especially liked how easy it was to use the parking garage. I will definitely recommend the hotel.

Dear Avmx1000, Thank you so much for your kind words en recommendation. It is good to hear that you are so excited about your stay at our Hotel and about parking your car at the Parkinggarage. I hope that we see you again soon to give you another great experience. Kind regards, Mariska van Hest Customerservice Mercure Hotel Tilburg Centrum

Best place to stay if you need to visit Tilburg and the surroundings areas

TripAdvisor rating 5.0/5

754danielq Business - TripAdvisor review

The hotel has a center location in Tilburg. Everything is outstanding. Customer service is second to none. Breakfast could be expensive for some people but you have a lot of things, fresh orange juice too ! Coffee is very good. Rooms are big. You can use a complete spa service if you select a Privilege room and the gym or you can pay it if needed, Parking near by at a good price. so you won't be disappointed here !

Dear 754danielq, Thank you for your review. We are so happy to read that you have enjoyed your stay with us. To have our hotel situated in the hart of Tilburg is something we are very proud of. we will pass a long your comment about the breakfast to our colleagues! Hopefully we are able to welcome you back in the near future. Kind regards, Nikki Rooijakkers Customer Service - Mercure Hotel Tilburg Centrum

My experience

TripAdvisor rating 2.0/5

is0fiane Business - TripAdvisor review

The overall stay was one of worse stay at Mercure hotels, at the reseption I was not getting any upgrade for my 3 stays, the room giving was not as expected as the bed was not comfortable, the second day my room was not properly cleaned and they forgot to put toilet paper, towels, water and drinks at the fridge. The breakfast is average The only thing that is attractive is the location of the hotel and the spa

Dear is0fiane, Thank you for taking the time to tell us about your experience at the Mercure Hotel Tilburg Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. There is not always availability to give our guests an upgrade to a privilege room and we are very sorry that we could not give you the upgrade. Since this month there is no minibar in the rooms anymore except in the privilege rooms only the included soft drinks, we have a shop where you can buy products. I will discuss your feedback regarding the cleaning of the room with our housekeeping manager. I am happy to read that you enjoyed our breakast, spa and central location. We appreciate your feedback and it is our hope that we may welcome you again in the near future to provide a better experience for you. With kind regards, Alice Fortuin Customerservice - Mercure Hotel Tilburg Centrum

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