Mercure Hotel Tilburg Centrum 4 stars

Customer review rating (ALL Rating) 4.3/5 1,953 reviews

Heuvel 37, 5038 CP TILBURG, Netherlands

Hotel extras

  • Restaurant Taste! 12 Gault&Millau points

  • Efteling Partner Hotel

  • At the heart of the city center

  • Several Family Rooms

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Mercure Hotel Tilburg Centrum

Heuvel 37
5038 CP TILBURG
Netherlands

GPS:51.557116, 5.090865

Telephone +31 13 535 4675

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

GRAND CAFÉ PUUR

Take the time to have a drink in our hotel's bar.

Your meetings and events

The Mercure Tilburg Centrum hotel offers very easy access, making it an excellent location for meetings, training and presentations. Our three modern meeting rooms are the perfect solution for meetings of up to 50 people.

Room descriptions and layouts

3 

meeting rooms

From 1 to 50 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

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Our accommodation(s)

Choose the room that meets your requirements from the room categories available. Opt for a Standard Room with a view over the Heuvelplein square or enjoy more space and luxury in one of our Privilege Rooms.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,953 reviews

TripAdvisor Rating  4.0/5  869 reviews

A great location and staff were very friendly, however I was very disappointed at cleanliness of rooms.

Customer review rating 3.0/5

C L. Families - Confirmed reviews ALL

I stayed at the Mercure Hotel, Tilburg for the second time since October 2022. This time I travelled with my husband, two daughters and son. I booked two rooms one a twin room and the other a triple. at booking I requested that the rooms be nearby. I was assured by Rob in an email that " We are going to try to put the room as close as possible right now the rooms will be diagonally from each other". This turned out to be on two different corridors being room 206 and 216. having spoken highly after our previous stay at the Mercure my son and daughter were shocked to find a dirty sock under one of the twin beds. Not only that but I had to report to reception that the bathroom in room 206 had not been cleaned properly and also that there was trash under our bed. I took pictures and showed staff at reception. We received a complimentary drink for room 216 and also for room 206 which in my mind was not enough of a compensation for being placed in dirty rooms. I can understand if there is an oversight in one room but to have both rooms , is unforgivable.

Dear Caroline L., Thank you for taking the time to tell us about your experience at the Mercure Hotel Tilburg Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are very sorry to hear that your booking was not done properly and both rooms were dirty. A finding of one sock would already be very inappropriate, let alone a bathroom that is not properly cleaned and trash in rooms. We deeply apologise for this occurrence, something we will discuss immediately with the responsible team as how this came to be and how it will never occur again. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bram Rekveld Customerservice

Well located clean hotel.

Customer review rating 3.5/5

Kdr Business - Confirmed reviews ALL

I used to go a lot to the MErcure in Tilburg, specific for the location, some things have changed over corona I guess. Breakfast isn't as nice anymore as it used to be (missed fresh cooking) Car park isn't connected to hotel anymore so need to pay separately and so it is not on the invoice. Overall hotel is still nice but big value, there are some other hotels where it cost less. If you are not accor member it is surely expensive enough. and so for some of the colleagues, customers it falls outside of the budget of 200$ per night all in. (stay breakfast carpark)

Dear Karel D., Thank you for taking the time to tell us about your experience at the Mercure Hotel Tilburg Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are sorry to hear that your experience was lesser than earlier visits to our hotel. We just switched our breakfast from downstairs to the bar area, but we did not recently made any changes to the freshness of the breakfast. The parking is also a pain in our eyes and we are trying to come with an agreement for it. We apologise for your experience not being the best it could be, as we do strive for a high standard for every guest. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bram Rekveld Customerservice

Well located

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Perfectly fine stay and nice and easy booking. Clean and fully equipped rooms. Unfortunately there was a mix up with the room number in the check out. We were called our client didn't check out in time. But she did, the rooms where mixed up by cleaning ( front office said). Still, it kept us worrying and anxious for half an hour something might have happened to Tanja. Thank god it turned out to be fine. :-)

Dear Tanja K., We very much appreciate your comments regarding your stay at the Mercure Hotel Tilburg Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are sorry to hear that we did let you wait around anxious, that was never our intention. Great that it all turned out fine! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bram Rekveld Customerservice

Pleasant Stay

Customer review rating 4.5/5

Dean B. Couples - Confirmed reviews ALL

Great location. Clean hotel. Staff are incredibly helpful and pleasant

Dear Dean B., We very much appreciate your comments regarding your stay at the Mercure Hotel Tilburg Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. The tap water in the Netherlands is indeed safe to drink, we do offer water from the bottle downstairs, at the bar or the vending machine located at the bottom of the stairs. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bram Rekveld Customerservice

Service is getting worse

Customer review rating 2.5/5

Ol Business - Confirmed reviews ALL

Service is getting worse. The room was a bit dirty, one of the towel is broken.

Dear Olga L., Thank you for taking the time to tell us about your experience at the Mercure Hotel Tilburg Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are sorry to hear that the room was not clean and not all towels were usable. We apologise that this has happend and we will discuss your points with our responsible team to hopefully prevent it in the future. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bram Rekveld Customerservice

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Other web-users rate our hotel

  • 872 reviews 9/10 Location
  • 1,187 reviews 6.5/10 Room
  • 1,007 reviews 8.3/10 Service
  • 13 reviews 5.7/10 WiFi
  • 605 reviews 8.1/10 Breakfast
  • 547 reviews 4.7/10 Comfort
  • 474 reviews 6.1/10 Cleanliness
  • 29 reviews 4.6/10 Bar

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