Mercure Amsterdam City Hotel 4.5 stars

Customer review rating (ALL Rating) 4.4/5 3,053 reviews

Hotel extras

  • An ALLSAFE NSF certified hotel

  • Terrace overlooking the Amstel river

  • Just 15 kilometres from Schiphol Airport

  • Bicycle rentals available

  • This hotel is cashless, only card payments are accepted

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Mercure Amsterdam City Hotel

Joan Muyskenweg 10

GPS:52.335579, 4.913228

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms


In Restaurant & Lounge FLOOR we serve dishes inspired by local cuisine, prepared by our Chef Rinze Muizelaar. The right mix of design, great food and excellent cocktails makes this the place to spend your day! In summer you can even relax on the terrace!

Your meetings and events

The 10 meeting rooms in the hotel all have Wi-Fi, and meeting facilities and can accommodate a maximum of 350 people. Take advantage of our expertise to make your meeting a success.

Room descriptions and layouts


meeting rooms

From 1 to 350 


Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

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Our accommodation(s)

Whether you opt for the Standard room, the spacious Privilege room or the Standard Suite with a view over the Amstel, we at Mercure have done everything possible to ensure you have a pleasant stay!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  3,053 reviews

TripAdvisor Rating  4.0/5  2,841 reviews

Good stay

Customer review rating 5.0/5

Chido Friends - Confirmed reviews ALL

Modern. Comfy. Helpful staff. Amazing facilities.

Dear Chido, Thank you for this positive feedback. We truly appreciate you choosing to stay with us. It is a pleasure to know that our team members and facilities exceeded your expectations. We look forward to seeing you again in the future. Best wishes, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Excellent service

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Every employee was polite and anticipated my needs. Give them all a bonus

Dear Caroline, Thank you for taking the time to let us know your opinion of your recent stay. We are delighted that you had an enjoyable stay with us and our team lived up to their usual high level of service; we will be sure to pass on your kind comments to them. It is also a pleasure to know that we helped start your day off on the right foot with a tasty breakfast. With kind regards, Francis Windt, General Manager, Mercure Hotel Amsterdam City

OK hotel

Customer review rating 2.5/5

Anonymous Business - Confirmed reviews ALL

Big hotel, location challenging: there are no restaurants, shops or anything nearby. Staff not very friendly.

Dear Sofia, Thanks for taking the time to review your stay at our hotel. While we are pleased that you chose to stay with us, we regret that we did not meet all your expectations. We are very sorry to hear that you felt our service fell below the standards expected of us. Please accept our sincere apologies, we can assure you that your comments will be reviewed to ensure a better guest experience. We will also ensure to review your feedback regarding your breakfast experience. We always encourage all our guests to contact our reception team at any time with any concerns you may have so that appropriate action may be taken. Our team would have been more than happy to assist you with your internet connection. Additionally, we are sorry our location was not ideal for your needs; please know our team are available for advice on local attractions and directions to where you might like to visit. All of the team hope that we may be able to see you again in the future. Kindest regards, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Great Stay

Customer review rating 5.0/5

Anonymous Solo - Confirmed reviews ALL

I received an upgrade on arrival and enjoyed a good buffet meal in the restaurant.

Dear Brian, We appreciate that you chose to stay with us. We value our guests' suggestions for improvement and thank you for bringing this to our attention. The entire team hope to welcome you back again. Kind regards, Francis Windt, General Manager, Mercure Hotel Amsterdam City

One of the best service I have experienced

Customer review rating 5.0/5

Miklos S. Business - Confirmed reviews ALL

Very helpful staff at the reception desk. Extremely kind staff at the restaurant. Great breakfast. Very nice room and bathroom.

Dear Miklos Mario, Thank you for taking the time to review your stay. We regret that your stay coincided with one of our busier periods and would like to apologize for any delay during the check-in process. We are delighted that you nevertheless enjoyed your stay with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations. We hope that you will return on another occasion. Kind regards, Francis Windt, General Manager, Mercure Hotel Amsterdam City

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Other web-users rate our hotel

  • 959 reviews 7.1/10 Location
  • 1,640 reviews 7.5/10 Room
  • 1,593 reviews 8.6/10 Service
  • 22 reviews 6/10 WiFi
  • 737 reviews 6.8/10 Cleanliness
  • 725 reviews 8.2/10 Breakfast
  • 324 reviews 3.9/10 Value
  • 313 reviews 9.5/10 Vibe

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