Mercure Amsterdam City Hotel 4 stars

Customer review rating (ALL Rating) 4.3/5 14,646 reviews

ALLSAFE approved hotel

Information message

Mercure Amsterdam City Hotel
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+ 22 Services

Hotel extras

  • An ALLSAFE NSF certified hotel

  • Terrace overlooking the Amstel river

  • Just 15 kilometres from Schiphol Airport

  • Bicycle rentals available

  • This hotel is cashless, only card payments are accepted

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Amsterdam City Hotel

Joan Muyskenweg 10
1096 CJ amsterdam
netherlands

Fax: (+31)20/6948735

Check-in from 15h00

Check out up to 12h00

  • OVERAMSTEL:  51 OVERAMSTEL /EXIT JOAN MUYSKENWEG

  • By plane

    AMSTERDAM SCHIPHOL At 17km / 10.63 miles

  • By plane

    EINDHOVEN At 200km / 125 miles

  • By plane

    ROTTERDAM ZESTIENHOVEN At 68km / 42.26 miles

  • By plane

    SCHIPHOL INTERNATIONAL AIRPORT At 16.99km / 10.56 miles

  • By helicopter

    SCHIPHOL HELIPAD At 17km / 10.56 miles

  • By car

    S109 RAI At 1.5km / 0.94 miles

  • By car

    S110 AMSTEL At 0.1km / 0.06 miles

  • By car

    S111 WEESPERTREKVAART AMSTEL At 1.5km / 0.94 miles

  • By train

    AMSTEL STATION At 5km / 3.11 miles

  • By train

    RAI STATION At 2.6km / 1.62 miles

  • By train

    WTC ZUID STATION At 4.1km / 2.55 miles

GPS:52.335579, 4.913228

Companies

  • ABN AMRO BANK HEADOFFICE 3.8 km / 2.36 mi
  • DELTA LLOYD 1.27 km / 0.79 mi
  • DWR 1.51 km / 0.94 mi
  • HONEYWELL 1.42 km / 0.88 mi
  • ING 1.5 km / 0.93 mi
  • INTRALOX 1.42 km / 0.88 mi
  • LEVI STRAUSS 0.1 km / 0.06 mi
  • MC DONALDS 1.35 km / 0.84 mi
  • MCI WORLDCOM 0.1 km / 0.06 mi
  • NUON 0.87 km / 0.54 mi
  • PHILIPS HEADOFFICE 2.0 km / 1.24 mi
  • PWC 1.51 km / 0.94 mi
  • VISA 1.0 km / 0.0 mi
  • WORLD FASHION CENTRE 1.79 km / 1.11 mi
  • WTC 1.77 km / 1.1 mi

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

FLOOR RESTAURANT & LOUNGE

In Restaurant & Lounge FLOOR we serve dishes inspired by local cuisine, prepared by our Chef Rinze Muizelaar. The right mix of design, great food and excellent cocktails makes this the place to spend your day! In summer you can even relax on the terrace!

Your meetings and events

The 10 meeting rooms in the hotel all have Wi-Fi, and meeting facilities and can accommodate a maximum of 350 people. Take advantage of our expertise to make your meeting a success.

Room descriptions and layouts

11 

meeting rooms

From 1 to 350 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

  • Screen

  • Flipchart

  • Audio and video equipment

  • Podium

  • Day light

  • WIFI access

  • Syndicate rooms

  • Video equipment

  • Airconditioned meeting room

  • High speed transmission line

  • Hotel connected to conv. centre

  • Slide projector

  • Overhead projector

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Whether you opt for the Standard room, the spacious Privilege room or the Standard Suite with a view over the Amstel, we at Mercure have done everything possible to ensure you have a pleasant stay!

Our guest reviews for
Mercure Amsterdam City Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

14,646 reviews

TripAdvisor Rating 4.0/5

2,779 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Good stay

Customer review rating 4.5/5

Noreen Couples - 27/11/2021 Confirmed reviews ALL

Staff and customer service are excellent. The hotel is located close to the metro ideal with easy access to the city centre. The hotel is clean and well presented.

Dear Mrs. S., We very much appreciate your comments regarding your stay at the Mercure Amsterdam City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With kind regards, Francis Windt General Manager Mercure Amsterdam City

Just what we needed

Customer review rating 3.5/5

Sue Business - 26/11/2021 Confirmed reviews ALL

6 night stay. We were exhibiting at the RAI which was a short 5 minute drive both ways. The hotel was modern with lots of space in the social areas and a convenient inhouse shop. Our only criticisms are that when we tried to change our breakfast booking it took a few days to kick in to the system which led to confusion every morning at breakfast. Secondly, the air con in the room was quite complicated to work out how to change the settings and my room was always freezing cold to return too in the evenings and very cold when I woke up. The staff were very friendly, chatty and attentive with our needs. We would stay again for our next exhibition at the RAI.

Dear Mrs. H., We very much appreciate your comments regarding your stay at the Mercure Amsterdam City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With kind regards, Francis Windt General Manager Mercure Amsterdam City

nice staff, very average stay

Customer review rating 2.0/5

Florence Business - 25/11/2021 Confirmed reviews ALL

uncomfortable room. Horrible food. Nice staff. Very average gym. Would not stay at this hotel again.

Dear Mrs. B., Thank you for taking the time to tell us about your experience at the Mercure Amsterdam City Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. With kind regards, Francis Windt General Manager Mercure Amsterdam City

Nice Rooms

Customer review rating 4.0/5

Carlos T. Couples - 23/11/2021 Confirmed reviews ALL

I like the hotel, the experience but I had a little incident with the air condition that was not fix

Dear Mr. T. Gomez, We very much appreciate your comments regarding your stay at the Mercure Amsterdam City It is always a pleasure to receive positive, and negative, feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With kind regards, Francis Windt General Manager Mercure Amsterdam City

Good place to stay if going to RAI

Customer review rating 4.0/5

Jenni Business - 20/11/2021 Confirmed reviews ALL

Clean room, decent breakfast. Not so keen on buffet dinner but it was ok. Under the circumstanses (mild lockdown) I believe the staff performed well.

Dear Mrs. A., We very much appreciate your comments regarding your stay at the Mercure Amsterdam City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With kind regards, Francis Windt General Manager Mercure Amsterdam City

Very nice hotel in trying times

Customer review rating 5.0/5

Oliver Business - 19/11/2021 Confirmed reviews ALL

Everything was wonderful. Thank you for a succesful and comfortable stay.

Dear Oliver, Thanks again for taking the time to fill out a review for our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Xadim Front Office

Well located

Customer review rating 3.5/5

Lars K. Couples - 17/11/2021 Confirmed reviews ALL

Good clean hotel no frills and would highlight very helping staff and free minibar. Buffet was however underwhelming and with all due respect reheated food from either earlier in the day or even day before does not get more guests in the door. I find it with close access to Trains a plus,and would stay here again once Holland opens up from lockdown.

Dear Mr. K., We very much appreciate your comments, positive and negative, regarding your stay at the Mercure Amsterdam City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With kind regards, Francis Windt General Manager

Fair

Customer review rating 3.5/5

Anonymous Couples - 15/11/2021 Confirmed reviews ALL

Sleep and breakfast.

Querido convidado, Obrigado por tomar o tempo para preencher um comentário para o nosso hotel! Agradecemos seus comentários . Nós estamos contentes que você se o restante da sua estadia e esperamos vê-lo novamente em breve. Atenciosamente, Francis Windt General Manager Mercure Amsterdam City

Good stay

Customer review rating 4.5/5

Mona M. Couples - 15/11/2021 Confirmed reviews ALL

it was the first time for me in Amsterdam, but bot for m’y boyfriend. that was a really good stay, i appreciate the city and the hotel , well located!

Dear Mrs. M., dear Mona, We very much appreciate your comments regarding your stay at the Mercure Amsterdam City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With kind regards, Francis Windt General Manager Mercure Amsterdam City

Excellent! Friendly staff.

Customer review rating 4.5/5

Savvas Couples - 14/11/2021 Confirmed reviews ALL

Coming from Paris, the very friendly behaviour of the staff was noticable immediately. Clean and neat, with some style. It is a beautifull hotel. Location, ok, there is a metro station close by.

Dear Mr. M., We very much appreciate your comments regarding your stay at the Mercure Amsterdam City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With kind regards, Francis Windt General Manager Mercure Amsterdam City

room cleaning is very bad

Customer review rating 0.5/5

Abdallah A. Business - 13/11/2021 Confirmed reviews ALL

room cleaning is very bad i complained many times they used dirty cover on my bed i can send photos and there is hair in towels and two days my room without cleaning

Dear Mr. Monem, Thank you for taking the time to tell us about your experience at the Mercure Amsterdam City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Francis Windt General Manager Mercure Amsterdam City

well located

Customer review rating 5.0/5

Colin H. Business - 12/11/2021 Confirmed reviews ALL

efficient, relaxing

Dear Mr. H., We very much appreciate your comments regarding your stay at the Mercure Amsterdam City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With kind regards, Francis Windt General Manager Mercure Amsterdam City

Easy to access hotel, with Mercure quality standards

Customer review rating 4.0/5

Dt Families - 12/11/2021 Confirmed reviews ALL

Located a bit off city center, but with a metro station nearby. Easily accessible by car and a paid parking. Rooms and service are typical for the brand. Helpful and professional staff.

Dear Mr. T., We very much appreciate your comments regarding your stay at the Mercure Amsterdam City. It is always a pleasure to receive positive, and negative, feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With kind regards, Francis Windt General Manager Mercure Amsterdam City

Good stay

Customer review rating 4.5/5

Anonymously Friends - 12/11/2021 Confirmed reviews ALL

Friendly staff and the view was very nice

Dear Mrs. C., We very much appreciate your comments regarding your stay at the Mercure Amsterdam City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With kind regards, Francis Windt General Manager Mercure Amsterdam City

Good atay

Customer review rating 4.5/5

Mahmoud A. Couples - 11/11/2021 Confirmed reviews ALL

Hotel is really nice , however its not close to the city center Staff are very helpful and nice , breakfast was okay

Dear Mr. N., We very much appreciate your comments regarding your stay at the Mercure Amsterdam City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With kind regards, Francis Windt General Manager Mercure Amsterdam City

best spa and breakfast ever

TripAdvisor rating 5.0/5

738sunam 28/02/2020 TripAdvisor review

Hello you should stay at that hotel specially mercure amsterdam city hotel. The location is quite calm, serein and near the center. The spa- sauna and steambath are really sincerely great. And the breakfast is awesome. Enjoy the hotel!

Dear guest, Thank you very much for sharing your experience at our hotel. We are delighted to see that you enjoyed our sauna and steam bath. Furthermore, we are glad that the extensive breakfast buffet exceeded your expectations. Thank you for recommending us to others! We cannot wait to see you again in the future. Kind regards, Ben Breekveldt Management Assistant

Lovely Amsterdam

TripAdvisor rating 4.0/5

alanhdonnelly 25/02/2020 TripAdvisor review

Quiet location. Nice distance from airport and city. Not city centre. If you hadnt breakfast included it was expensive, and no where close by to eat. Overall lovely hotel with great staff and good food. Would definately be back.

Dear Alan, Thank you very much for sharing your feedback with us. We are happy to see that you had a pleasant stay and that you consider our hotel to be lovely. Your comments will be shared with our staff. For our breakfast we suggest to make use of our a la carte breakfast for your next visit. Here individual items can be ordered should you not want to make use of the extensive buffet. We look forward to welcoming you again very soon. Kind regards, Ben Breekveldt Management Assistant

perfect

TripAdvisor rating 5.0/5

Trail701866 Couples - 22/01/2020 TripAdvisor review

perfect hospitality throughout the stay (reception, breakfast, restaurant, bar). perfect room and very clean. promise customer Gold kept. effeiciency of the receptionnist on check in and check out related to questions on Booking with point. question sent after the stay regarding a lost item, and response was very quick and clear.

Dear guest, Thank you very much for sharing your perfect experience at the Mercure Hotel Amsterdam City. We are delighted to be informed that you experienced perfect hospitality in all our departments and that you enjoyed your room. It is our aim to treat all guests as best as we can and we are glad to read that you felt happy as a Gold member. For your next trip to Amsterdam we look forward to welcoming you again to our hotel. Kind regards, Ben Breekveldt Management Assistant

Average hotel, with not friendly bar staff

TripAdvisor rating 2.0/5

Traveler830045 Couples - 08/01/2020 TripAdvisor review

Average hotel, doesn't feel like 4 star hotel, apart of lounge area (which is actually really nice). A la Carter menu in the bar - choice is small. Sleep quality afwull. Beds are absolutely old and uncomfortable. We didn't get proper sleep during all our stay. Rooms are much smaller than on picture, literally for two people there is no space even to turn around. I booked DOUBLE room, but got twin room. On the checkout Charged me more than was my booking. Also rude and not friendly some of the bar staff. I was very disappointed with hotel and my choice, will never go back. I would definately advise hotel to make refurb, change beds, and carpets, as our one was with big dirt mark in the middle of the carpet. It's not what you expect from 4 star hotel. By the way metro station is around 12 minutes walking (shuttle you can get on the weekdays only from 9am to10 am, weekends 9am to 11am).

Dear guest, Thank you very much for sharing your feedback with us. We highly regret to be informed that you would not want to come back to our hotel after your experience with us. It is our aim to provide comfortable nights sleep and are sorry to find out that the beds were not to your liking and withheld you from substantial sleep. Furthermore, it is possible that the city tax was charged upon checkout, as this is not always included in the rate when booking depending on the booking platform. In regards to the service provided in the bar I would like to inform you that our Food and Beverage Manager was informed about this issue. We would like to thank you for your constructive feedback and want to thank you for choosing our hotel for your trip to Amsterdam. Kind regards, Ben Breekveldt Management Assistant

Perfect!

TripAdvisor rating 5.0/5

bexwhite13 Couples - 05/01/2020 TripAdvisor review

From the moment we arrived, we loved it! The staff there are fantastic , so friendly and helpful in every way from travel arrangements to places to eat and visit. Check in was smooth and professional, service was great. A special mention to Michelle from the restaurant area who went the extra mile for my partners birthday on New Years Day, organising balloons, cookies and a lovely note on the bed for our return! Super clean and comfortable room, a lot bigger than many rooms in the Centrum area, very easy to get to the city. I’ve travelled a lot across the world and I would definitely recommend this hotel.

Dear Guest, Wow, I am happy to read that my colleague Michelle made your stay at our hotel very special. I will pass on your kind words to her as I know she will love to hear your compliments. At mercure we try to make our guest feel special and I am happy to read that we succeeded in making you and your partner more than just a hotel guest. I hope that you enjoyed Amsterdam, and if you are ever in the neighbourhood again, do not hesitate to come by again. Kind regards, Amy van 't Veer Front Office Supervisor

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