Mercure Paris Roissy Charles de Gaulle Hotel 4 stars

Customer review rating (ALL Rating) 4.0/5 3,283 reviews

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Mercure Paris Roissy Charles de Gaulle Hotel
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+ 25 Services

Hotel extras

  • A CDG Airport/Hotel shuttle service is available by contacting reception

  • Leafy terrace.

  • Ideal environment for co-working

  • Certified ALLSAFE

  • Secure and closed paid car park. Short and long-term.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Paris Roissy Charles de Gaulle Hotel

3 Allee du Verger
95700 roissy en france
france

Tel: +33134294000

Fax: (+33)1/34290018

Check-in from 12h00

Check out up to 12h00

  • RER B:  RER B ROISSY CDG T1

  • By plane

    PARIS LE BOURGET At 16km / 9.94 miles

  • By plane

    PARIS ORLY At 60km / 37.5 miles

  • By plane

    PARIS ROISSY CDG At 2km / 1 miles - Shuttle paying

  • By train

    RER ROISSY CDG At 2km / 1 miles

GPS:49.004324, 2.520723

Companies

  • ADP 3.0 km / 1.86 mi
  • AIR FRANCE 3.0 km / 1.86 mi
  • BEUMER 7.0 km / 4.35 mi
  • BROTHER 3.0 km / 1.86 mi
  • CHAPEE 17.0 km / 10.56 mi
  • DACHSER 7.0 km / 4.35 mi
  • DANAHER 3.0 km / 1.86 mi
  • DELPHI 8.0 km / 4.97 mi
  • DHL 1.0 km / 0.62 mi
  • SAFETY KLEEN 14.0 km / 8.7 mi
  • SAINT GOBAIN 18.0 km / 11.18 mi
  • SEALED AIR 6.0 km / 3.73 mi
  • SERVAIR 5.0 km / 3.11 mi
  • VOLKSWAGEN 2.0 km / 1.24 mi
  • VOLVO 2.0 km / 1.24 mi
  • ZA PARIS NORD II 0.1 km / 0.06 mi
  • ZONE FRET ROISSYCDG 0.1 km / 0.06 mi

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

before PARIS Restaurant

Parisian bistro-style menu with "homemade" dishes, typical Parisian Louis XVI armchairs from a Haussmannian apartment, ideal for enjoying a good glass of wine! Beautiful outdoor terrace for nice days.

Your meetings and events

In a peaceful setting, our hotel has five meeting rooms, three of which are modular and accommodate up to 120 people. Our same-level rooms with natural light are all fully equipped, including free Wi-Fi access.Our hotel is the ideal location to combine work and relaxation.

Room descriptions and layouts

6 

meeting rooms

From 1 to 120 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

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  • Convert different units of measurement and make organising your events easier.

  • Screen

  • Audio and video equipment

  • Day light

  • Syndicate rooms

  • Airconditioned meeting room

  • High speed transmission line

  • WIFI access

  • Overhead projector

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Let yourself be tempted by our diverse rooms equipped with Nuxe Classique and Privilège products with Nespresso machine and bathrobe, or our suites with private lounge, all rooms being warm and bright Family or adjoining rooms and rooms for people with reduced mobility are available.

Our guest reviews for
Mercure Paris Roissy Charles de Gaulle Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

3,283 reviews

TripAdvisor Rating 3.5/5

187 reviews

Reasonable stay

Customer review rating 4.0/5

James O. Solo - 12/11/2021 Confirmed reviews ALL

Excellent check-in. Nice clean room. Being able to open the wibndow was a real bonus as I find air-conditioning dehydrates me. I had to leave early as Qatar required us to be at the checkin at CDG Terminal 2E 4 hours before the flight at 08h25. But no Navette available that early in the morning. Check-in lady booked a taxi for me which was there on time at 04h30 but disappointed it cost 25 euros for a short taxi ride (compare with 53 euros CDG to Paris!). The particular appeal of an airport hotel is to make it convenient to get to the airport at the time required. So an expensive exercise as I might just as well left Paris early that morning. and saved hotel + taxi (around 140 euros). I think the hotel should provide an early morning subsidised travel arrangement to CDG.

Hello, Thank you so much for your feedback about the Mercure Paris Roissy CDG We are glad to hear that you enjoyed your stay and hope to see you very soon. Have a great day Michaël, assistant front office manager Mercure Paris Roissy CDG

average

Customer review rating 2.5/5

Anonymous Couples - 10/11/2021 Confirmed reviews ALL

reception staff did not look very motivated, smiling, and asked if we needed a shuttle as we did not know we had to reserve we missed our morning shuttle. the staff should ask the customer if we need that service or not

Dear Mr B., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Roissy-Charles-de-Gaulle. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Grégory Champenois., Directeur Général /General Manager Mercure Paris Roissy CDG

Fine stay

Customer review rating 3.5/5

Anonymous Business - 09/11/2021 Confirmed reviews ALL

Good stay, great breakfast but a bit outdated rooms.

Hello, Thank you so much for your feedback about the Mercure Paris Roissy CDG We are glad to hear that you enjoyed your stay and hope to see you very soon. Have a great day Michaël, assistant front office manager Mercure Paris Roissy CDG

Not what I hoped for. Very disappointing.

Customer review rating 1.5/5

Bruno Couples - 08/11/2021 Confirmed reviews ALL

I tried on three occasions to call the hotel for information. My question was how do I get to the hotel from the airport? My 1st try no one answered. My 2nd try I got the answering machine which ended after a few minutes. My 3rd try, I got through. Only this happened, infornation i was given was confusing and unhelpful. I asked my question, the first person told me : Get off at T1, take a taxi, then she began speaking to a client at the reception. When she came back, I asked about the shuttle service, her reply, there isn't one, but she passed me to another person. I had to restart my question. Her reply, get off at T1 take the 95-02 bus and its a 5 minute walk (in the dark, in the rain, to a location I never been to?). I again asked about the shuttle. She'd no idea and passed me on to yet another person. Her reply, go to T2, descend to minus 5 (there is no - 5 just floor 5) quai 2 and wait for the shuttle every 30 minutes. The shuttle arrived, I hadn't been informed that it wasn't free. Not a pleasant surprise. Get to the hotel, check in, asked if we would like breakfast, I'd already booked and paid for breakfast, but it wasn't clear on her screen. I had to prove with my receipts that breakfast was included. (you can already tell that this wasn't the level of service I was expecting). The room, exactly I have experienced before in other Mercures the world over. However it was cold, changing the settings made no difference. I tried using the phone in the room to call reception about it. The phone doesn't work (no reception, no room service) and after my earlier tries with reception I wasn't going to waste my time phoning. I was too tired to take the lift back down. The wife and I put on extra clothes and went to bed. When we left the room in the morning, we noted the corridor was better heated than our room had been. At that point we just wanted breakfast and be out as fast as possible.

Dear Mr W., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Roissy-Charles-de-Gaulle. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Grégory Champenois., Directeur Général /General Manager Mercure Paris Roissy CDG

MA?QUE DE RESCPECT ET DE PROFESSIONNALISME

Customer review rating 0.5/5

Anonymous Business - 05/11/2021 Confirmed reviews ALL

LAMENTABLE

Monsieur L., Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour à Hôtel Mercure Paris Roissy-Charles-de-Gaulle. Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses. Vous avez pourtant bien été surclassé conformément à votre statut Gold et vous avez pu échanger directement avec notre cheffe de réception concernant ces soucis. Elle vous a d'ailleurs offert des points supplémentaire pour ce séjour sur votre compte fidélité car vous aviez opté pour un tarif prépayé pour lequel nous ne pouvions pas faire de modification pour un geste commercial. Dans l’attente de vous accueillir prochainement, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs. Michael, assistant chef de réception Mercure Paris Roissy CDG

Very good next to airport

TripAdvisor rating 4.0/5

377maheshl Business - 02/11/2021 TripAdvisor review

I was in transit in Paris . Had chance to stay in mercure Cdg . Got upgraded. Receptionist was very helpful and professional. Room was clean and nice decor. Only thing I didn’t like was restaurant downstairs. Not much variety . Mostly burgers. Not big menu . Such big hotel they can increase menu . Had dinner in that restaurant . Nothing great .

Dear, We thank you for your review and hope to see you soon back in our hotel !

Good stay

Customer review rating 4.5/5

Larry Business - 30/10/2021 Confirmed reviews ALL

The hotel is lovely , the staff are great as always ready to assist .

Bonjour , Nous vous remercions pour ces notes que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Bonne journée. Michaël, assistant chef de réception Mercure Paris Roissy CDG

Well located

Customer review rating 3.0/5

Anonymous Families - 30/10/2021 Confirmed reviews ALL

Great staff but our room was obviously under renovation with paint stains on the floor. The air conditioning was not working correctly either.

Dear Florence, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Roissy-Charles-de-Gaulle. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Michael, assistant front office manager Mercure Paris Roissy CDG

Good stay!

Customer review rating 4.0/5

Tim Couples - 20/10/2021 Confirmed reviews ALL

Great location and good services.

Hello, Thank you so much for your feedback about the Mercure Paris Roissy CDG We are glad to hear that you enjoyed your stay and hope to see you very soon. Have a great day Michaël, assistant front office manager Mercure Paris Roissy CDG

Good stay

Customer review rating 4.0/5

Pmo 2. Solo - 28/09/2021 Confirmed reviews ALL

even with a late arrival (21.30), i was able to get a correct diner, and a confortable room , with all equipment Fully operational.

Bonjour Monsieur, Nous vous remercions pour ces notes que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Bonne journée. Michael, assistant chef de réception Mercure Paris Roissy CDG
Customer review rating 5.0/5

M. M. Business - 17/09/2021 Confirmed reviews ALL

The people who works at the hotel are great

Bonjour Monsieur M., Nous vous remercions pour ces notes que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Bonne journée. Michael, Assistant chef de réception Mercure Paris Roissy CDG

Calm place , good stay . close to airport

Customer review rating 4.5/5

Alex Business - 07/09/2021 Confirmed reviews ALL

I was by chance here , made a mistaek mixing up my reservation with the other charles de gaulle conventions. but in any case it was nice stay . i used the fitness room , maybe somethign to improve in here is to put additional weight equipment or othr equipment simmilar to chrles de gaulle conventions.

Bonjour Monsieur, Nous vous remercions pour ces notes que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Bonne journée. Michael, assistant chef de réception Mercure Paris Roissy CDG

Relaxing Night, no noise

Customer review rating 4.5/5

Patricia Couples - 10/08/2021 Confirmed reviews ALL

Honestly, all good on this stay

Dear PATRICIA C., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Roissy-Charles-de-Gaulle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michael, assistant front office manager Mercure Paris Roissy CDG

Welcomed

Customer review rating 4.0/5

William Solo - 27/07/2021 Confirmed reviews ALL

The staff is really fantastic and deserve an award for its commitments. My first impression regarding this Mercure CDG Hotel is that it needs some refreshment in term of equipment and renovation. I only spent one night and slept comfortably. The breakfast is large enough and Nadia is paying attention to all details carefully. I used the Hotel Van transfer to Roissy airport and all went very well.

Dear WILLIAM D., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Roissy-Charles-de-Gaulle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michael, assistant front office manager, Mercure Paris Roissy CDG

Spacious Family room

Customer review rating 3.5/5

Ehc Families - 15/07/2021 Confirmed reviews ALL

The family suite was spacious enough for the two adults and two children in our family. The outdoor parking lot was easier accessible and facilicated our departure for the airport. Front desk personnel was friendly and checkout was quick. Attention needs to be drawn to cleanliness in the room : while I am sure high-contact touchpoints were cleaned as needed before our arrivanl, other parts if the room needed a little cleaning (certain walls for example - especially next to the toilet).

Dear EMILY H., We do appreciate your comments regarding your stay at the Hôtel Mercure Paris Roissy-Charles-de-Gaulle. It is always a pleasure to receive positive feedback. I will share your comments with the staff. At Mercure, we strive to provide a superior service experience for every customer. We apologize for the issue related to cleaning items and be sure that we still running to improve it in near future. Sincerely, Grégory Champenois., Directeur Général /General Manager Mercure Paris Roissy CDG

A little tired

TripAdvisor rating 3.0/5

712philip Family - 15/07/2019 TripAdvisor review

Rooms in process of being redecorated. Was not given correct rooms at check in and confusion about whether credit card details needed (as rooms were prepaid). Using the Pink airport bus is inadequate if there is lots of luggage as bus does not have any luggage space. Also no idea of how frequent bus is when you are queuing at airport. Restaurant lively and serves reasonable food.

Dear Philip, Thank you for taking the time to share your experience during your stay at our hotel. We are sorry that the service and the service did not live up to your expectations. We always ask for a bank guarantee even when the room is prepaid for your extras (meals for example). Regarding the shuttle, depending on where you took it there is a sign indicating the next arrivals. But according to the traffic this one can be distorted. Please note that we will share your comments with our provider to improve the shuttle service. Looking forward to welcoming you soon, we wish you a good day. Gwladys F. - In Charge Of Quality Mercure Paris Roissy CDG

Quick business stay

TripAdvisor rating 4.0/5

Kees2280 Business - 01/04/2019 TripAdvisor review

Hotel with clean room and a nice bar where you can eat quickly some good small dishes. Good service, easy and fast check-in/out. Easy to park at a reasonable price, close to the airport or A1 highway.

Dear Kees, We thank you for your comments left during your stay. We are delighted that you have had a pleasant stay, indeed our establishment is close to the A1 motorway which is convenient for a stop. And our bar serves you every day from 6.30am to midnight. See you again at a next break on your way. See you soon Gwladys F. - In Charge of Quality

Excellent hotel

TripAdvisor rating 5.0/5

Connector32101410541 Family - 08/01/2019 TripAdvisor review

Room (suit) was fantastic, spotlessly clean and just what our family needed - two boys loved having own beds and degree of independence. Staff really helpful and friendly, breakfast excellent. Shuttle service to/from airport brilliant. All in all perfect stay would definitely recommend and will use again if needed - Thank You!

Dear Connector32101410541, We thank you for your comment left during your stay at the Mercure Paris Roissy Charles de Gaulle. We are delighted that you enjoyed the room you stayed in, and that you 2 boys were able to have their independence and the breakfast was ample and where you found everything you needed to get you started. your day. Looking forward to seeing you soon, we wish you a nice day. Best Regards Gwladys FETTIG - In Charge of Quality

Mercure Airport Stay

TripAdvisor rating 4.0/5

schiaf Family - 17/11/2018 TripAdvisor review

The hotel was clean, convenient, and reasonable. The airport shuttle was a big plus-give a little extra time to catch it if you're catching a flight as it stops at several hotels and can be crowded. The front desk crew was courteous and helpful, and the breakfast buffet, although not fantastic, was sufficient and decent for a quick bite before a flight. The only complaint was a rude waiter in the hotel restaurant the night before, but overall a good experience.

Dear SCHIAF, We thank you for your comment left during your stay at the Mercure Paris Roissy Charles de Gaulle. We are delighted that you enjoyed our various services. I send your comments to our various services and be assured that the necessary measures will be implemented to improve the quality of restaurant service. We wish you a pleasant day and hope that we can prove, during a new stay, that your satisfaction is our priority. Gwladys FETTIG - In Charge Of Quality

Mercure Paris Roissy CDG

TripAdvisor rating 4.0/5

patrickotigbah Solo travel - 16/10/2018 TripAdvisor review

As a frequent traveler to/through Paris for may years, after trying several hotels in Roissy en France I concluded that the Mercure Paris Roissy CDG is the most ideal hotel to stay when transiting through Paris. It is welcoming, clean, with friendly and helpful staff, the rooms are comfortable and well kept.It is only a short walk from the village centre, a few minutes away from the airport with regular shuttle buses to/from the airport. It's good value for money and the dining/bar services are very good and at reasonable prices.

We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Roissy-Charles-de-Gaulle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Deleignies M. General Manager Mercure Paris Roissy CDG

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