Information message

Mercure Paris Roissy Charles de Gaulle Hotel 4 stars

Customer review rating 4.0/5 3,111 reviews

ALLSAFE approved hotel

Book this hotel
Meeting Planner ALL

Your loyalty is rewarded

Mercure Paris Roissy Charles de Gaulle Hotel
See on a map
+ 21 Services

Hotel extras

  • A chef is on duty for "homemade" cuisine!

  • Leafy terrace.

  • Ideal environment for co-working

  • Certified ALLSAFE

  • Secure and closed paid car park. Short and long-term.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking Paying
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Laundry
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Indoor tennis court (nearby)
  • Other sports activities
Business services
  • 6 Meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Paris Roissy Charles de Gaulle Hotel

3 Allee du Verger
95700 roissy en france
france

Tel: +33134294000

Fax: (+33)1/34290018

Check-in from 12h00

Check out up to 12h00

  • RER B :  RER B ROISSY CDG T1

  • By plane

    PARIS LE BOURGET At 16km / 9.94 miles

  • By plane

    PARIS ORLY At 60km / 37.5 miles

  • By train

    RER ROISSY CDG At 2km / 1.24 miles

GPS :49.004324, 2.520723

Companies

  • ADP 3.0 km / 1.86 mi
  • AIR FRANCE 3.0 km / 1.86 mi
  • BEUMER 7.0 km / 4.35 mi
  • BROTHER 3.0 km / 1.86 mi
  • CHAPEE 17.0 km / 10.56 mi
  • DACHSER 7.0 km / 4.35 mi
  • DANAHER 3.0 km / 1.86 mi
  • DELPHI 8.0 km / 4.97 mi
  • DHL 1.0 km / 0.62 mi
  • SAFETY KLEEN 14.0 km / 8.7 mi
  • SAINT GOBAIN 18.0 km / 11.18 mi
  • SEALED AIR 6.0 km / 3.73 mi
  • SERVAIR 5.0 km / 3.11 mi
  • VOLKSWAGEN 2.0 km / 1.24 mi
  • VOLVO 2.0 km / 1.24 mi
  • ZA PARIS NORD II 0.1 km / 0.06 mi
  • ZONE FRET ROISSYCDG 0.1 km / 0.06 mi
Companies

Your meetings and events

In a peaceful setting, our hotel has five meeting rooms, three of which are modular and accommodate up to 120 people. Our same-level rooms with natural light are all fully equipped, including free Wi-Fi access.Our hotel is the ideal location to combine work and relaxation.

Room descriptions and layouts

6 

meeting rooms

From 1 to 120 

attendees

Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel

  • Convert different units of measurement and make organising your events easier.

  • Screen

  • Audio and video equipment

  • Day light

  • Syndicate rooms

  • Airconditioned meeting room

  • High speed transmission line

  • WIFI access

  • Overhead projector

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Let yourself be tempted by our diverse rooms equipped with Nuxe Classique and Privilège products with Nespresso machine and bathrobe, or our suites with private lounge, all rooms being warm and bright Family or adjoining rooms and rooms for people with reduced mobility are available.

Classic room with a double bed

Accessible room
  • Max. number of persons: 2
  • Area: From 26 m² / 280 sq ft
  • Views: Panorama view *

Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Classic room with 2 single beds

Accessible room
  • Max. number of persons: 2
  • Area: From 26 m² / 280 sq ft
  • Views: Panorama view *

Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Classic room with 2 zip and link beds

Accessible room
  • Max. number of persons: 2
  • Area: From 26 m² / 280 sq ft
  • Views: Panorama view *

Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Room with 1 double bed

Accessible room
  • Max. number of persons: 3
  • Area: From 27 m² / 291 sq ft
  • Views: Panorama view *

Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Privilege Room with 1 double bed

Accessible room
  • Max. number of persons: 3
  • Area: From 26 m² / 280 sq ft
  • Views: Panorama view *

Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

TRIBE offer: 2 adjacent rooms

  • Max. number of persons: 4
  • Area: From 26 m² / 280 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone
Rooms

Our restaurants and bars

BEFORE PARIS RESTAURANT

Type of cuisine: Bistronomy

Parisian bistro-style menu with "homemade" dishes, typical Parisian Louis XVI armchairs from a Haussmannian apartment, ideal for enjoying a good glass of wine! Beautiful outdoor terrace for nice days.

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday Closed
  • Sunday Closed
Lunch

before PARIS bar

Parisian décor inspired by Haussmannian design with neat contemporary decoration. Before Paris awaits you to share a convivial moment over a drink at any time.

Non contractual photo

Our guest reviews for
Mercure Paris Roissy Charles de Gaulle Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

3,111 reviews

tripadvisor

TripAdvisor Rating 3.5/5

178 reviews

Well located, quiet and nicely kept

Customer review rating 5.0/5

Patricia C. G. Solo - 18/04/2021 Confirmed reviews ALL

Nothing to complain, I was nicely welcomed and I appreciated the amenities. The hotel was very quiet and I had a good night rets which is all that matters. My room was on the back side of the hotel which was even more appreciated and, this is a real hotel, not cliquy modern, just nice.

Poor breakfast service

Customer review rating 3.0/5

Jakup E. J. Business - 14/07/2020 Confirmed reviews ALL

I got a bag of breakfast - all very sweet stuff - and a small papercup of expresso. When I wanted to have more coffee - as I did not eat any of the too sweet breakfast - I lined up in front of the desk and waited to be served. A person was working in the kitchen area, but did not give notice to me in 10 minutes. Now we were 4 people waiting to get served. I went to the check-in desk and asked the person behind to call the "breakfast waiter" and he told me he wold be there right away, but after 5 minutes more waiting I and two other customers gave up getting any service. The rest of the service and standard was OK.

worst mercure i ever stayed

Customer review rating 3.0/5

C P. Business - 24/03/2020 Confirmed reviews ALL

got the room (212) with molded window frame all around it ( good treat for gold member). then got changed to another room (39), which is a little bit nicer but strange fitting in the room. the room is dimly lit. the shower cubicle has tiny partition so it got wet everywhere after. and tiny cockroach in the room. (let me know if u need picture , i can show it)

Dear CHATCHAWAN p., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Roissy-Charles-de-Gaulle. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, MOULOUDI S., Directeur Général /General Manager Mercure Paris Roissy CDG Airport

Excellent hotel!

Customer review rating 5.0/5

Thi H. Q. Solo - 05/03/2020 Confirmed reviews ALL

I love the room with nice designation and a big bathroom as well as a big window facing to the East where I can enjoy the sun rises. The staffs were really friendly and helpful. I will come back soon and introduce your hotel to my friends.

Dear Thi Huong Q., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Have a goos day, Gwladys S. - In Charge Of Quality Mercure Paris Roissy CDG Airport

As expected, close, but not too close to the airport.

Customer review rating 4.0/5

Carl C. Business - 27/02/2020 Confirmed reviews ALL

Expected by reception when I arrived. Room clean and ready. Good bar and facilities. Breakfast Ok but no cafe au lait: Just the ubiqitous nespresso, quelle domage. Excellent shuttle service to T2 CDG.

Dear Carl C., We very much appreciate your comments regarding your stay at our establishment. It is always a pleasure to receive positive feedback. I will share your comments with our team. We are sorry that you have not found the milk or the machine that makes café au lait. Our catering teams are there to help you find it when you can't find it. Thank you again for sharing your experience and we hope that your next visit will be as pleasant as the previous one. Have a good day Gwladys F. - In Charge Of Quality Mercure Paris Roissy CDG Airport

Good stay

Customer review rating 4.5/5

Rekha Business - 16/02/2020 Confirmed reviews ALL

Smooth check-in and checkout processes. All staff polite and friendly.

Dear Rekha, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Have a nice day Gwladys F. - In Charge Of Quality Mercure Paris Roissy CDG Airport

Comfortable rooms, friendly staff good food, close to airport and good shuttle connection

Customer review rating 4.0/5

A S. C. Business - 26/01/2020 Confirmed reviews ALL

Business trip, wanted to to avoid long travel airport-hotel, training facilities and eating atvthe hotel

Bonjour Monsieur, Nous vous remercions pour ces quelques lignes que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour, en effet nous sommes bien desservi grâce à notre navette et espérons vous accueillir à nouveau très bientôt. Bonne journée. Gwladys F. - En Charge de la Qualité Mercure Paris Roissy CDG Airport

Very convinient and well located for the trade fair Maison & Objet

Customer review rating 5.0/5

Britt G. Business - 24/01/2020 Confirmed reviews ALL

The rooms are nice and big. Staff in reception very helpful. Would like a better shuttlebus service to the fair. Maybe a free of charge service.

Dear Britt g. We thank you for these few lines that you left on our hotel. We are delighted that you enjoyed your stay, in fact we are 10/15 minutes from the exhibition center. The shuttle service set up is independent of the hotel, which is managed directly by the service provider. We hope to welcome you again very soon. Have a good day. Gwladys F. - In charge of Quality Mercure Paris Roissy CDG Airport

FAKE MONEY WAS GİVEN BY HOTEL's RESTAURANT

Customer review rating 0.5/5

Levent K. Business - 13/01/2020 Confirmed reviews ALL

Hello, I m on a business trip and I checked in your hotel on 06.01.2020 my room number is 330 ( I will be staying there until 16.01.2020 ) . I had a dinner in your hotel's restaurant on last Monday and I made the payment by cash, I still have the voucher . There were a waiters ( lady ) who speaks Turkish , amount of the dinner was 29.50 and I gave 50 Eur. She gave me 20.50 Eur as change . The following day I went to Carreffure for shopping and I used that 20 Eur on cashier. She realized that 20 Eur is FAKE!!! Then security came over and they called a police. I told them the whole story and they gave me an appointment at Gonnes Police station. 07.01.2020 and 09.01.2020 at 22.00 pm , I informed about that trouble to your workers at reception desk and they told me they will inform hotel manager following mornings and come back to me. Since that day no one didn't take care of that issue which is unacceptable. I m on a business trip and I lost a day at police stations. That issue effects my physiology. I gave my statement to the police. How does Accor group/ Mercure which are worldwide brand, give fake money to hotel customers? you are checking money while you get in restaurant / hotel but how she could gave it to me a fake one ? someone has to give me an information about it. ı already informed hotel twice but no one didn't care... I already talked that issue with my company's legal department and I will be following that issue. BEST REGARDS...

Dear Levent K., Thank you for taking the time to tell us about your experience in our establishment. I am sorry that your experience did not meet your expectations. Please note that this problem was a real exception to our normal practices. Please be assured that we are taking appropriate action to resolve the problem. All of our efforts are focused on preventing future events. We check all our currency, however we are no more safe than anything from a technical failure of our verification equipment. I would like to reiterate our commitment to high quality standards and I would personally like to make sure that you will experience it during your next stay with us. We look forward to welcoming you again to the Mercure. Do not hesitate to contact me during your next visit. Have a good day Gwladys F. - In Charge Of quality Mercure Paris Roissy CDG Airport

I was satisfied for one night. There were a couple of things in the check-in process I did not really like as it was not explained.

Customer review rating 3.5/5

Anonymous Solo - 05/01/2020 Confirmed reviews ALL

The charge to the hotel was not the same as stated on the website when I booked the room and, the receptionist did not explain they were inflating it in case I would use the bar or the restaurant and that it would be modified upon checking out if those services had not been used. I think it would be nice to notify the customer as I had received an email for an authorized charge on my credit card which did not represent the same fee as to what I had booked.

Dear Miss, We thank you for these few lines that you left on our hotel. We are delighted that you enjoyed your stay despite the few problems encountered. A point was made with our reception teams to warn customers on arrival. I take note for the various points concerning the bathroom. We hope to welcome you again very soon. Have a good day. Gwladys F. - In charge of Quality Mercure Paris Roissy CDG Airport

Our stay once we got check in was fine. However, getting charged 13 euros to enter our room one hour early?

Customer review rating 3.5/5

Julia B. Couples - 03/01/2020 Confirmed reviews ALL

We arrived exhausted from a long transatlantic flight. It was cold and wet outside. We are Accor members so we were sad to be charged 13 euros to get into a room one hour earlier than the check-in time...especially when we discovered several hours later that the heat didn't work and we had to subsequently move (without anyone offering to help us) to another room. We have stayed at your Mercure hotels several times but will probably re-think that decision. The hotel was barely occupied so we can't understand the up-charge. It would be a nice gestures to refund us the 13 euros. It would encourage us to stay with you again in February when we pass through CDG airport again. Julia Louis B. jl…

Dear Julia B., Thank you for taking the time to write to us following your stay at our establishment. We are sorry that the service and delivery were not up to your expectations. Indeed, the day you arrived, we encountered a problem in our boiler room as you saw when leaving the elevators . As stipulated in our general conditions of sale, for early arrivals and late departures a supplement will be applied. Rest assured that the necessary measures will be implemented to improve the quality of the services mentioned. Once again, we thank you for your comments and hope to regain your confidence during a future stay. Looking forward to welcoming you soon, we wish you a good day.

Nice Hotel with a But...

Customer review rating 3.5/5

Paul B. Business - 16/12/2019 Confirmed reviews ALL

The hotel is easily accessible using the Pink shuttle that runs from the airport although a few pointers on the website how to reach the shuttle for each terminal would be great seeing as there is a lack of signs in the airport for hotel shuttle. The lobby is a good place to have some food, drink and socialise in the games area. The room was well presented but the king sized bed was simply 2 single beds pushed together complete with 2 single duvets. The air conditioning was broken and the rooms were very hot during the night. Given the inability to cool the room down I had two restless nights. Given the hotels neighbors and surrounding number of other hotels I think, given my stay, the rate is very high per night.

Dear Paul, We very much appreciate your comments regarding your stay at the Mercure Paris Roissy-Charles-de-Gaulle Hotel. Indeed, we encountered a technical problem with our heating system and we are sorry. Regarding the specificity of the bed, it is a thoughtful choice in order to be able to adapt to the different situations that an airport hotel is led to have. Thank you again for sharing your experience, and we hope that your next visit will be more pleasant than the previous one. We wish you happy holidays. Gwladys F. - In Charge Of Quality Mercure Paris Roissy CDG Airport

Staff not very helpful.

Customer review rating 3.0/5

Tony C. Business - 16/12/2019 Confirmed reviews ALL

Overall OK, and the upgrade was appreciated but unnecessary. The upgrade may have been the reason why there was no kettle in the room. Can you please inform your staff that not everyone drinks coffee.

Dear Tony c. Thank you for these few lines that you left on our hotel. We are delighted that you enjoyed your stay, indeed in our privileged rooms we have a nespresso machine but with which we can only run hot water. We hope to welcome you again very soon. Have a good day. Gwladys F. - In charge of Quality Mercure Paris Roissy CDG Airport

Very comfortable

Customer review rating 4.5/5

Nicolas Business - 07/12/2019 Confirmed reviews ALL

Very nice and comfortable , modern hotel only 15 min from CDG airport. Very comfortable bed in a huge room.

Dear Nicolas, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Have a good day. Gwladys F. - In Charge Of Quality Mercure Paris Roissy CDG Airport

A little tired

TripAdvisor rating 3.0/5

712philip Family - 15/07/2019 TripAdvisor review

Rooms in process of being redecorated. Was not given correct rooms at check in and confusion about whether credit card details needed (as rooms were prepaid). Using the Pink airport bus is inadequate if there is lots of luggage as bus does not have any luggage space. Also no idea of how frequent bus is when you are queuing at airport. Restaurant lively and serves reasonable food.

Dear Philip, Thank you for taking the time to share your experience during your stay at our hotel. We are sorry that the service and the service did not live up to your expectations. We always ask for a bank guarantee even when the room is prepaid for your extras (meals for example). Regarding the shuttle, depending on where you took it there is a sign indicating the next arrivals. But according to the traffic this one can be distorted. Please note that we will share your comments with our provider to improve the shuttle service. Looking forward to welcoming you soon, we wish you a good day. Gwladys F. - In Charge Of Quality Mercure Paris Roissy CDG

Quick business stay

TripAdvisor rating 4.0/5

Kees2280 Business - 01/04/2019 TripAdvisor review

Hotel with clean room and a nice bar where you can eat quickly some good small dishes. Good service, easy and fast check-in/out. Easy to park at a reasonable price, close to the airport or A1 highway.

Dear Kees, We thank you for your comments left during your stay. We are delighted that you have had a pleasant stay, indeed our establishment is close to the A1 motorway which is convenient for a stop. And our bar serves you every day from 6.30am to midnight. See you again at a next break on your way. See you soon Gwladys F. - In Charge of Quality

Excellent hotel

TripAdvisor rating 5.0/5

Connector32101410541 Family - 08/01/2019 TripAdvisor review

Room (suit) was fantastic, spotlessly clean and just what our family needed - two boys loved having own beds and degree of independence. Staff really helpful and friendly, breakfast excellent. Shuttle service to/from airport brilliant. All in all perfect stay would definitely recommend and will use again if needed - Thank You!

Dear Connector32101410541, We thank you for your comment left during your stay at the Mercure Paris Roissy Charles de Gaulle. We are delighted that you enjoyed the room you stayed in, and that you 2 boys were able to have their independence and the breakfast was ample and where you found everything you needed to get you started. your day. Looking forward to seeing you soon, we wish you a nice day. Best Regards Gwladys FETTIG - In Charge of Quality

Mercure Airport Stay

TripAdvisor rating 4.0/5

schiaf Family - 17/11/2018 TripAdvisor review

The hotel was clean, convenient, and reasonable. The airport shuttle was a big plus-give a little extra time to catch it if you're catching a flight as it stops at several hotels and can be crowded. The front desk crew was courteous and helpful, and the breakfast buffet, although not fantastic, was sufficient and decent for a quick bite before a flight. The only complaint was a rude waiter in the hotel restaurant the night before, but overall a good experience.

Dear SCHIAF, We thank you for your comment left during your stay at the Mercure Paris Roissy Charles de Gaulle. We are delighted that you enjoyed our various services. I send your comments to our various services and be assured that the necessary measures will be implemented to improve the quality of restaurant service. We wish you a pleasant day and hope that we can prove, during a new stay, that your satisfaction is our priority. Gwladys FETTIG - In Charge Of Quality

Mercure Paris Roissy CDG

TripAdvisor rating 4.0/5

patrickotigbah Solo travel - 16/10/2018 TripAdvisor review

As a frequent traveler to/through Paris for may years, after trying several hotels in Roissy en France I concluded that the Mercure Paris Roissy CDG is the most ideal hotel to stay when transiting through Paris. It is welcoming, clean, with friendly and helpful staff, the rooms are comfortable and well kept.It is only a short walk from the village centre, a few minutes away from the airport with regular shuttle buses to/from the airport. It's good value for money and the dining/bar services are very good and at reasonable prices.

We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Roissy-Charles-de-Gaulle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Deleignies M. General Manager Mercure Paris Roissy CDG

Poor reception.

TripAdvisor rating 4.0/5

nksimom1 Business - 28/06/2018 TripAdvisor review

A comfortable stay spoiled only by a very poor reception experience. There were two inattentive members of staff apparently helping one customer, but not to check in. Another member of staff finally arrived and I let my 2 colleagues go first. She then checked in another customer who arrived after us even though I was clearly next. Not the service I would expect as a Gold member. The bar atmosphere was good and we ordered a pizza which we shared. We liked it so much, we ordered another. There were some people playing live music which was too loud and rather annoying. The only respite was, they stopped for the football. The checkout staff were inattentive and somewhat robotic.

At only 15mn from the airport with a free shuttle service, we are working on a new restaurant concept and breakfast to give you the best experience, see you soon, Deleignies M. General Manager Mercure Paris Roissy CDG

Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby