Hotel - Mercure Paris Roissy Charles de Gaulle Hotel
Mercure Hotel Mercure Hotel

Mercure Paris Roissy Charles de Gaulle Hotel

3.5/5 167 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access (Paying)
    • Optic fiber technology provides the highest possible speed of Internet connection.
    • Internet access via Fiber Optics
  • Parking
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • PARIS ROISSY CDG
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Nearby)
    • Shoe shine machine

Leisure and activities

  • Fitness centre
  • Indoor tennis court  (Nearby)
  • Other sports activities
    • Badminton
    • Billiards/Snooker (Nearby)
    • Boules/petanque
    • Table tennis (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 12H00 - 00H00
    • Opening hours : Week-end 12H00 - 00H00

Business services

  • 6 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Renovated rooms! Come and enjoy our new rooms now! Check out the new before PARIS restaurant. Take a seat!

Hotel location

Companies and event centres nearby

Company

ADP3 km / 1.86 mi BEUMER7 km / 4.35 mi CHAPEE17 km / 10.56 mi DANAHER3 km / 1.86 mi DHL1 km / 0.62 mi SAINT GOBAIN18 km / 11.18 mi SERVAIR5 km / 3.11 mi VOLVO2 km / 1.24 mi ZONE FRET ROISSYCDG0.1 km / 0.06 mi
AIR FRANCE3 km / 1.86 mi BROTHER3 km / 1.86 mi DACHSER7 km / 4.35 mi DELPHI8 km / 4.97 mi SAFETY KLEEN14 km / 8.7 mi SEALED AIR6 km / 3.73 mi VOLKSWAGEN2 km / 1.24 mi ZA PARIS NORD II0.1 km / 0.06 mi

Exhibition centre

PARC DES EXPOSITIONS VILLEPINTE5 km / 3.13 mi

Your meetings and events

In a peaceful setting, our hotel has five meeting rooms, three of which are modular and accommodate up to 120 people. Our same-level rooms with natural light are all fully equipped, including free Wi-Fi access.Our hotel is the ideal location to combine work and relaxation.

Mercure Paris Roissy Charles de Gaulle Hotel Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
CHANTILLY (1) 60 m2 2 m 40 25 30 30 40
ENGHIEN 60 m2 2 m 40 25 30 30 40
MONTMORENCY (2) 60 m2 2 m 40 25 30 30 40
SENLIS (3) 60 m2 2 m 40 25 30 30 40
(1) + (2) 120 m2 2 m 80 45 50 60 80
(1) + (2) + (3) 180 m2 2 m 120 65 70 90 120
    • Screen
    • Audio and video equipment
    • Day light
    • Syndicate rooms
    • Airconditioned meeting room
    • High speed transmission line
    • WIFI access
    • Overhead projector

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Choose from different room categories: Standard Room or a Privilege Room with a wider range of services and more space and comfort.

  • 202 rooms
  • 100% non-smoking hotel
  • 5 rooms for people with reduced mobility
  • 8 family rooms
  • 4 connecting rooms
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Trouser press in room
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Bouquet with TV Canal+ and Canalsat
    • TV Bouquet beIN Sports
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Radio in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Telephone
    • Direct dial telephone
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Internet access via Fiber Optics
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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4.0/5 ALL Rating 2,987 reviews

Our guest reviews for
Mercure Paris Roissy Charles de Gaulle Hotel

100% genuine reviews from our guests

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3.5/5 TripAdvisor Rating 167 reviews
Rekha Business - 16/02/2020 Confirmed reviews ALL
« Good stay »

Smooth check-in and checkout processes. All staff polite and friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rekha, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Have a nice day Gwladys F. - In Charge Of Quality Mercure Paris Roissy CDG Airport

A S. C. Business - 26/01/2020 Confirmed reviews ALL
« Comfortable rooms, friendly staff good food, close to airport and good shuttle connection »

Business trip, wanted to to avoid long travel airport-hotel, training facilities and eating atvthe hotel

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Monsieur, Nous vous remercions pour ces quelques lignes que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour, en effet nous sommes bien desservi grâce à notre navette et espérons vous accueillir à nouveau très bientôt. Bonne journée. Gwladys F. - En Charge de la Qualité Mercure Paris Roissy CDG Airport

Britt G. Business - 24/01/2020 Confirmed reviews ALL
« Very convinient and well located for the trade fair Maison & Objet »

The rooms are nice and big. Staff in reception very helpful. Would like a better shuttlebus service to the fair. Maybe a free of charge service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Britt g. We thank you for these few lines that you left on our hotel. We are delighted that you enjoyed your stay, in fact we are 10/15 minutes from the exhibition center. The shuttle service set up is independent of the hotel, which is managed directly by the service provider. We hope to welcome you again very soon. Have a good day. Gwladys F. - In charge of Quality Mercure Paris Roissy CDG Airport

Levent K. Business - 13/01/2020 Confirmed reviews ALL
« FAKE MONEY WAS GİVEN BY HOTEL's RESTAURANT »

Hello, I m on a business trip and I checked in your hotel on 06.01.2020 my room number is 330 ( I will be staying there until 16.01.2020 ) . I had a dinner in your hotel's restaurant on last Monday and I made the payment by cash, I still have the voucher . There were a waiters ( lady ) who speaks Turkish , amount of the dinner was 29.50 and I gave 50 Eur. She gave me 20.50 Eur as change . The following day I went to Carreffure for shopping and I used that 20 Eur on cashier. She realized that 20 Eur is FAKE!!! Then security came over and they called a police. I told them the whole story and they gave me an appointment at Gonnes Police station. 07.01.2020 and 09.01.2020 at 22.00 pm , I informed about that trouble to your workers at reception desk and they told me they will inform hotel manager following mornings and come back to me. Since that day no one didn't take care of that issue which is unacceptable. I m on a business trip and I lost a day at police stations. That issue effects my physiology. I gave my statement to the police. How does Accor group/ Mercure which are worldwide brand, give fake money to hotel customers? you are checking money while you get in restaurant / hotel but how she could gave it to me a fake one ? someone has to give me an information about it. ı already informed hotel twice but no one didn't care... I already talked that issue with my company's legal department and I will be following that issue. BEST REGARDS...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Levent K., Thank you for taking the time to tell us about your experience in our establishment. I am sorry that your experience did not meet your expectations. Please note that this problem was a real exception to our normal practices. Please be assured that we are taking appropriate action to resolve the problem. All of our efforts are focused on preventing future events. We check all our currency, however we are no more safe than anything from a technical failure of our verification equipment. I would like to reiterate our commitment to high quality standards and I would personally like to make sure that you will experience it during your next stay with us. We look forward to welcoming you again to the Mercure. Do not hesitate to contact me during your next visit. Have a good day Gwladys F. - In Charge Of quality Mercure Paris Roissy CDG Airport

Anonymous Solo - 05/01/2020 Confirmed reviews ALL
« I was satisfied for one night. There were a couple of things in the check-in process I did not really like as it was not explained. »

The charge to the hotel was not the same as stated on the website when I booked the room and, the receptionist did not explain they were inflating it in case I would use the bar or the restaurant and that it would be modified upon checking out if those services had not been used. I think it would be nice to notify the customer as I had received an email for an authorized charge on my credit card which did not represent the same fee as to what I had booked.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Miss, We thank you for these few lines that you left on our hotel. We are delighted that you enjoyed your stay despite the few problems encountered. A point was made with our reception teams to warn customers on arrival. I take note for the various points concerning the bathroom. We hope to welcome you again very soon. Have a good day. Gwladys F. - In charge of Quality Mercure Paris Roissy CDG Airport

Julia B. Couples - 03/01/2020 Confirmed reviews ALL
« Our stay once we got check in was fine. However, getting charged 13 euros to enter our room one hour early? »

We arrived exhausted from a long transatlantic flight. It was cold and wet outside. We are Accor members so we were sad to be charged 13 euros to get into a room one hour earlier than the check-in time...especially when we discovered several hours later that the heat didn't work and we had to subsequently move (without anyone offering to help us) to another room. We have stayed at your Mercure hotels several times but will probably re-think that decision. The hotel was barely occupied so we can't understand the up-charge. It would be a nice gestures to refund us the 13 euros. It would encourage us to stay with you again in February when we pass through CDG airport again. Julia Louis B. jl…

Our hotel has responded to the review
Our hotel has responded to the review

Dear Julia B., Thank you for taking the time to write to us following your stay at our establishment. We are sorry that the service and delivery were not up to your expectations. Indeed, the day you arrived, we encountered a problem in our boiler room as you saw when leaving the elevators . As stipulated in our general conditions of sale, for early arrivals and late departures a supplement will be applied. Rest assured that the necessary measures will be implemented to improve the quality of the services mentioned. Once again, we thank you for your comments and hope to regain your confidence during a future stay. Looking forward to welcoming you soon, we wish you a good day.

Paul B. Business - 16/12/2019 Confirmed reviews ALL
« Nice Hotel with a But... »

The hotel is easily accessible using the Pink shuttle that runs from the airport although a few pointers on the website how to reach the shuttle for each terminal would be great seeing as there is a lack of signs in the airport for hotel shuttle. The lobby is a good place to have some food, drink and socialise in the games area. The room was well presented but the king sized bed was simply 2 single beds pushed together complete with 2 single duvets. The air conditioning was broken and the rooms were very hot during the night. Given the inability to cool the room down I had two restless nights. Given the hotels neighbors and surrounding number of other hotels I think, given my stay, the rate is very high per night.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul, We very much appreciate your comments regarding your stay at the Mercure Paris Roissy-Charles-de-Gaulle Hotel. Indeed, we encountered a technical problem with our heating system and we are sorry. Regarding the specificity of the bed, it is a thoughtful choice in order to be able to adapt to the different situations that an airport hotel is led to have. Thank you again for sharing your experience, and we hope that your next visit will be more pleasant than the previous one. We wish you happy holidays. Gwladys F. - In Charge Of Quality Mercure Paris Roissy CDG Airport

Tony C. Business - 16/12/2019 Confirmed reviews ALL
« Staff not very helpful. »

Overall OK, and the upgrade was appreciated but unnecessary. The upgrade may have been the reason why there was no kettle in the room. Can you please inform your staff that not everyone drinks coffee.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tony c. Thank you for these few lines that you left on our hotel. We are delighted that you enjoyed your stay, indeed in our privileged rooms we have a nespresso machine but with which we can only run hot water. We hope to welcome you again very soon. Have a good day. Gwladys F. - In charge of Quality Mercure Paris Roissy CDG Airport

Nicolas Business - 07/12/2019 Confirmed reviews ALL
« Very comfortable »

Very nice and comfortable , modern hotel only 15 min from CDG airport. Very comfortable bed in a huge room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nicolas, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Have a good day. Gwladys F. - In Charge Of Quality Mercure Paris Roissy CDG Airport

Paul Couples - 20/11/2019 Confirmed reviews ALL
« Quiet night in a comfortable room »

Good size room with great bedding. Large shower, generous breakfast buffet and good dining experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Have a good day Gwladys F. - In Charge Of Quality Mercure Paris Roissy CDG Airport

Matt Business - 15/11/2019 Confirmed reviews ALL
« Fine, as expected. »

Experience was fine. Hotel was clean and sleeping facilities comfortable. The room was particularly warm for the temperature outside, even when adjusting the thermostat. I solved this by using the window. The room has some imperfections which should be fixed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Matthew P., We appreciate your comments on your stay at our hotel. It is always a pleasure to receive positive comments. I will share your comments with our team. I take note for the bathroom. Thank you again for sharing your experience and hope that your next visit will be as enjoyable as the previous one. Have a good day. Gwladys F. - In Charge Of Quality Mercure Paris Roissy CDG Airport

Jorge C. Couples - 07/11/2019 Confirmed reviews ALL
« A bad experience overall »

The front desk lady was very rude with us, I have a gold status on your reward points program, and tried to used my points for that night but she did not let me use them neither let me check in at the desk for members of that program. Also the room wasn't ready for us only 2 large towels in the room, no small towels, no hand soap, no shampoo, no shower cap, no drinking water available.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JORGE C., Thank you for taking the time to tell us about your experience in our hotel. I'm sorry your experience did not meet your expectations. Please note that this problem was a real exception to our usual practices. Rest assured that we are taking the appropriate steps to solve the problem. All our efforts are focused on preventing future events. However, in the stardard rooms you will find only a soap and a soap dispenser. I would like to reiterate our commitment to high quality standards, and I personally wish to make sure that you will experience it when you next stay with us. We look forward to welcoming you back to Mercure. We wish you a good day. Gwladys F - In Charge Of Quality Mercure Paris Roissy CDG Airport

Steve T. Business - 25/10/2019 Confirmed reviews ALL
« Relaxing and comfortable »

I use this hotel to be close to the airport, my final night stay before returning to the USA. So having a hotel that I can rely on friendly staff and comfortable surrounding is something I rely on. To date I have not been disappointed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Steve T., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Have a good day. Gwladys F.- In Charge Of Quality Mercure Paris Roissy CDG Airport

Anonymous Business - 20/10/2019 Confirmed reviews ALL

Chambre confortable

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Monsieur, Nous vous remercions pour ces notes que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Bonne journée. Gwladys F. - En Charge de la Qualité Mercure Paris Roissy CDG Airport

Patrick Solo - 14/10/2019 Confirmed reviews ALL
« Satisfying »

Short stay, very comfortable hotel, good staff, nice and relaxing rooms

Our hotel has responded to the review
Our hotel has responded to the review

Dear Patrick, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Have a Nice Day Gwladys F. - In Charge Of Quality Mercure Paris Roissy CDG Airport

Tina Couples - 14/10/2019 Confirmed reviews ALL

The hotel was very comfortable for our very short stay. The front desk staff were helpful and friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tina, We thank you for those notes you left on our hotel. We are delighted that you enjoyed your stay. For the shower head, be aware that our technical service has taken the necessary steps so that it does not happen again. We hope to welcome you again very soon. Have a good day. Gwladys F. - In charge of Quality Mercure Paris Roissy CDG Airport

Air Families - 02/10/2019 Confirmed reviews ALL

Good service. Good location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Have a Nice day. Gwladys F. - In Charge Of quality Mercure Paris Roissy CDG Airport

Paul A. Couples - 28/09/2019 Confirmed reviews ALL
« Broken In Room Phone »

In room 403 the in house phone receiver was broken. Through the assistance of the desk receptionist I was able to tape and hold the receiver together to request wake up service. I asked that another receiver be provided and/or repaired; but was told they had no spares and the maintenance person was gone for the day. NOT ACCEPTABLE FOR A WORLD WIDE HOTEL SYSTEM—very disappointing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul A., Thank you for taking the time to share your comments. We are delighted that you had a pleasant stay and we are sorry for the inconvenience with the phone in the room. We made a point with our teams so that it does not happen again. We hope to see you again very soon in our hotel! Gwladys F. - In charge of Quality Mercure Paris Roissy CDG Airport

Jane B. Couples - 24/09/2019 Confirmed reviews ALL
« Loved our stay »

We were upgraded to a suite, loved it ! Dinner in restaurant was very good, my husband’s prawn dish was his favourite meal in Would recommend and return. Find it strange though as Accor is a French company yet it’s the only country in our travels who don’t give 50 percent discount on dining using Accor card ! 15 percent was all we were offered .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jane B., Thank you for the great review of our hotel! Indeed, we do not grant more than 15%, because this is governed by the code of commerce. We are glad that you enjoyed your stay and hope to see you again very soon. Have a nice day Gwladys F. - In Charge Of quality Mercure Paris Roissy CDG Airport

Steve T. Business - 24/09/2019 Confirmed reviews ALL
« VP & Business Line Manager »

After an exhausting weeks travel, this hotel was perfect for simple relaxation before making my transatlantic trip home.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Steve T., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Have a nice day, Gwladys F. - In Charge Of Quality Mercure Paris Roissy CDG Airport

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