Hôtel Mercure Mont Saint-Michel 4 stars

The hotel do not care about the clients at all! I`ve booked the room for two night(14-15 March 2020) with non-refundable tarif, but due to coronovirus COVID 19 strong restricrions measures were applied in France since begining of the March, but the hotel didn`t even respond for several my letters and even after the letter of the CEO of Accor Mr Delgado with information that all the non-refundable booking can be modified for a future trip until December 31, 2020 without penalty the hotel didn`t answer to me and didn`t change my booking. I will write my review about Hôtel Mercure Mont-Saint-Michel on tripadviser.com and all others websites with reviews in order all the people know that the management of the hotel care only about earning money and are not able to provide a distinctive customer care and even follow the decision of the CEO of the ACCOR.

In previous, we are planned to stay 3 night in mercure mont Saint Michel， however we stay 2 nights in final. I think hotel should reply email inquiry as it's strange to most of the travelers, and they rely on hotel information .

Everything was good

Everything about the Mercure Mont Saint Michel was first class! From the ease of booking to the welcome by the staff and their overall assistance and expect knowledge, our stay was a delight!

Greatly situated hotel with plenty of park spaces. Le Mont Saint Michel is within walking distance. Breakfast is plentiful and very good. Dinner is also great. Staff very attentive and the check in and out seamless.

Made reservation only a few hours before arrival, and the lady who checked us in was receptive and friendly after a long day of travel for my family. Also, the reception lady in the morning who checked us out was helpful. We had to use the our room to change clothes an hour after checking out at 08:00, and she let us use our same room again. Merci beaucoup to this gracious gesture for my family.

When I arrived, and complained about the problems on getting through the barrier the receptionist implied I was a total idiot for not realising I needed a code and that I should have looked at my emails for the code. I explained I had was on holiday and had not had access to email, and anyway I did not look at emails when on holiday. As I only had the first page of my reservation (what I thought was the important bit) I therefore had to presume that the bit relating as to how I gain access, must be on the page that I had not printed. On returning home I checked my original email. It is in the section(s) that if you have booked via the Accorhotels Web Site more than a few times you do not really bother to read as it is usually contains the same information each time. But in this instance in amongst the various the terms and conditions there was: Special terms 3: Site access is payable per vehicle. The hotel will send a code the day before check-in (by SMS or email). You pay each time you exit. This of course assumes you have access to emails. It is amongst all the usual information that is printed after booking reservation, hotel address and other contact details. Which as I said if you have booked with Accorhotels a few times you no longer look at. You really need to make this far more obvious. It needs to be part of the contact details. The phone number we had for the hotel (+33…) just went to a voice mail system. This at 17:24. Not much help on a dark wet Sunday night, stuck at the barrier with the traffic building up behind. I eventually followed somebody through to gain access to the hotel. It would seem from looking at other reviews this would be an ongoing problem, and something that you have not really addressed.

We were not sent a map or told that hotel was in a private area protected by a barrier. We were not told how to get into private area. We were sent a code but had no idea what it was for. Hotel room fine. Dinner, first 2 courses indifferent, pudding good. We were instructed on how to get out of area, but it did not work until third time of trying. I did not think much of having to pay to get out.

Very good bathroom. Excellent positon for exploring the old town inside the walls. Make sore you understand the instructions for finding your room. The numbers on your room key folder are very significant.

Very good hotel located near the main sight (it took us around 20 min to walk) with bus stop in front. Room was wery calm an quiet with nice yard view. Facilities are good, breakfast is OK. Personnel is super helpful. The only improvement area is wifi, which is awful.

First time in this place, some things to take into account. Couple of days before the arrival you get a code send by email, that enables you to open the barrier to the restricted area of the village and park at the hotel. Other (day) visitors need to stay at the big visitors parking and use the shuttle bus to the location. The Hotel is small and cozy, you feel welcome upon arrival. To fit in landscape only ground and first floor, so no elevator present. Bit strange is that the bar and restaurant are not directly accessible from the hotel. The room we stayed in was Mercure standard, good bed, furniture bit outdated. Very nice new bathroom. But it had the smallest toilet ever! :) Shuttle bus stops right in front of Hotel, so perfect to explore the island.

Very professional staff Great room

I've stayed in 18 different hotels (in 4 different countries) in the last 5 weeks and this is by far the cleanest. The bathroom was spotless. I find nearly every hotel has mould in the bathroom but there was absolutely none here, the grouting was almost gleamingly white. The rest of the room was pretty clean too. I was in the seperate building at the back (apparently it's newer) and had a view of the creek. My only complaint was the rather pathetic tea/coffee supplies (the sugar (only 1/2 teaspoon packets) and the very old looking milk.

I've stayed in 18 different hotels (in 4 different countries) in the last 5 weeks and this is by far the cleanest. The bathroom was spotless. I find nearly every hotel has mould in the bathroom but there was absolutely none here, the grouting was almost gleamingly white. The rest of the room was pretty clean too. I was in the seperate building at the back (apparently it's newer) and had a view of the creek. My only complaint was the rather pathetic tea/coffee supplies (the sugar (only 1/2 teaspoon packets) and the very old looking milk.

It was alright; adequate room and facilities. Convenient to shuttle bus and gift shop/restaurants nearby.