Mercure Rouen Centre Champ-de-Mars 4 stars

Customer review rating 4.2/5 2,369 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Mercure Rouen Centre Champ-de-Mars
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Hotel extras

  • In Rouen center, near the popular sights / Near the A13/A29 highways

  • Dinner/breakfast in bar, on terrace or in-room / Fitness area with sauna

  • Large covered and closed car park with 150 places / hourly tariff.

  • Covid 19: Labeled ALL SAFE Bureau Veritas / Holiday checks accepted

  • 13 meeting rooms of 30 to 200 m2 at your disposal for all kinds of event

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Electric car recharging units
  • Dry cleaning / Ironing
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Sauna
Business services
  • 13 meeting room(s)
  • Copy/print service available
Information message

Hotel location

Mercure Rouen Centre Champ-de-Mars

12 bis Avenue Aristide Briand
76000
rouen
france

Tel: +33235524232

Fax: (+33)2/35081506

Check-in from 14h00

Check out up to 12h00

  • By plane

    PARIS ORLY At 160km / 100 miles

  • By plane

    PARIS ROISSY CDG At 130km / 81.25 miles

  • By plane

    ROUEN BOOS At 9.99km / 6.21 miles

  • By boat

    DIEPPE At 80km / 50 miles

  • By boat

    LE HAVRE At 80km / 50 miles

  • By helicopter

    ROUEN VALLEE SEINE At 10km / 6.25 miles

  • By train

    ROUEN RIVE DROITE At 3km / 1.88 miles

GPS :49.43577, 1.102686

Your meetings and events

We offer 13 meeting rooms covering a total area of 10,764 sq. ft. (1000 m²). Our rooms are all equipped with video projectors. We can provide private rooms and organize your lunches, dinners, meetings, conferences or cocktail parties.

13 

meeting rooms

From 1 to 180 

attendees

Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

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  • Convert different units of measurement and make organising your events easier.

General equipment

  • Videoconferencing

  • Audio and video equipment

  • Podium

  • Lectern

  • WIFI access

  • Syndicate rooms

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Choose a room that suits you from various categories: Standard Room with a single bed, double bed or twin beds or one of our Privilege Rooms.

Classic Room - 1 double bed

  • Max. number of persons: 2
  • Area: From 19 m² / 205 sq ft
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products

Classic Room - 1 Queen size bed

  • Max. number of persons: 2
  • Area: From 24 m² / 258 sq ft
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products

Classic Room - twin beds

  • Max. number of persons: 2
  • Area: From 24 m² / 258 sq ft
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products

Privilege Room - 1 double bed and 1 double sofa bed

  • Max. number of persons: 4
  • Area: From 33 m² / 355 sq ft
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products(...)

Standard Room - 1 double bed

  • Max. number of persons: 2
  • Area: From 24 m² / 258 sq ft
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Business Desk
  • Bathroom products

Standard Room - twin beds

  • Max. number of persons: 2
  • Area: From 24 m² / 258 sq ft
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products

Classic Room - 1 double bed and 1 rollaway bed for 1 person

  • Max. number of persons: 3
  • Area: From 24 m² / 258 sq ft
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products
Rooms

Our restaurants and bars

LE HONFLEUR

Type of cuisine: French

Like every year, our Le Honfleur restaurant will be closed for lunch from Friday, 25 December 2015 to Sunday, 3 January 2016 and for dinner on December 24, 2015.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE BOSTON

Non contractual photo

Chef Didier Brasseur welcomes you. Our restaurant, Le Honfleur, offers a menu based on regional meat and fish specialties, while our bar, "Le Boston," welcomes you in a pleasant, cozy atmosphere.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Mercure Rouen Centre Champ-de-Mars

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

2,369 reviews

tripadvisor

TripAdvisor Rating 4.0/5

853 reviews

Clean room good AC small parking

Customer review rating 4.2/5

Anonymous Couples - 19/09/2020 Confirmed reviews ALL

Fins as usual

enjoyed meeting Mary again on reception and welcomed as at home

Customer review rating 4.2/5

Paul C. A. L. W. Couples - 31/08/2020 Confirmed reviews ALL

loved the experience and the coolness and cleanliness was lovely. thought you all dealt with the need for isloation well without it being over obvious. and parking was most helpful as we had alot on board and couldnt leave car on street due to security. thankyou. we have always enjoy visiting your hotel. paul and lesley.

Dear Sir C., Thank you for your comments following your stay in our Hotel Mercure Rouen Center Champ-de-Mars. It is with great pleasure that we receive your compliments and that we note the point (s) that you did not like. We apologize, we take note of them and keep them for your next stay. We will not fail to share your appreciations with our entire team because it is very important. We hope you will always trust us in the future. If you need any information or to inform me of a subject before your next visit, do not hesitate to contact me. Looking forward to welcoming you again, please believe, Sir, in the expression of our best feelings. Stéphane Robillard, General Manager, Hôtels Mercure et Ibis Rouen Centre Champ-de-Mars

First hotel stay since lockdown began!

Customer review rating 4.2/5

A H. Couples - 23/08/2020 Confirmed reviews ALL

Arrival and departure were handled well. Breakfast order was taken on arrival and we had a choice of taking it outside on the terrace, in the bar or in our room. We chose the terrace - a good choice. The room was spotless and the staff were all very friendly. We did have dinner in the bar and that all went smoothly. Overall a good stay.

Dear Costumers, We are delighted to read that you had a very good stay at our Mercure Rouen Center Champ-de-Mars hotel. We take note of your compliments and we will share them with all our staff. With great pleasure we remain at your disposal for your next reservation and information. Looking forward to welcoming you again, please accept, dear Costumer, our sincere greetings. Stéphane Robillard, General Manager of Mercure Hotels and Ibis Rouen Center Champ-de-Mars.

Good stay and friendly host

Customer review rating 4.2/5

Iris Couples - 21/08/2020 Confirmed reviews ALL

It's very nice to stay at Mercure. The reciption Céline is really friendly and warm hearted to introduce us how to visit the city. I like the room and the bath.

Dear Zhu X., We are delighted to read that you had a very good stay at our Mercure Rouen Center Champ-de-Mars hotel. We take note of your compliments and we will share them with all our staff. With great pleasure we remain at your disposal for your next reservation and information. We suggest you at this next stay to rent one of our new superior rooms, completely renovated, to live also another and beautiful experience. Looking forward to welcoming you again, please accept, dear Costumer, our sincere greetings. Stéphane Robillard, General Manager, Hôtels Mercure et Ibis Rouen Centre Champ-de-Mars

Good position. Excellent staff.

Customer review rating 4.2/5

Mike T. Couples - 15/08/2020 Confirmed reviews ALL

We stayed overnight whilst passing Rouen. The hotel is close to the centre and is easy to find. The anti covid arrangements were good and we had nice meals in our room. Social spacing was good other than when we arrived and a coach party was also arriving!o It was therefore rather congested in the reception area. The staff were excellent.

Dear Mrs and M. T., Thank you for your comments following your stay in our Hotel Mercure Rouen City Champ-de-Mars. It is with great pleasure that we receive your compliments and that we note the point that you did not like. We apologize, we take note of them and keep them for your next stay. We will be sure to share your comments with our entire team because it is very important. We hope you will always trust us in the future. If you need any information or to inform me of a subject before your next visit, do not hesitate to contact me. Looking forward to welcoming you again, please believe, Madam, Sir, in the expression of our best feelings. Stéphane Robillard, General Manager, Hôtels Mercure et Ibis Rouen Centre Champ-de-Mars

Very Good Stay

Customer review rating 4.2/5

Df Couples - 11/08/2020 Confirmed reviews ALL

In view of the Covid-19 situation, I was a little concerned to be staying in any hotel. However, we needed a hotel due to the fact that were travelling from South West France to the North of the UK and needed a hotel for the night. I have stayed in this hotel before and that was a very good experience, so it was a first choice to book this hotel again. Our room was extremely clean and well disinfected. It had an excellent air conditionung system, which was needed as it was 38C outside when we arrived in the evening. We ate in the bistro where the menu offered an ample choice. The food and wine were excellent. Breakfast was delivered to our room the following morning and provided an abundance of choice on our trays. The receptionist was very helpful, both at check in and check out. Overall, we had the impression that all the hotel staff could not do enough for us to make sure that we were comfortable and safe. We are staying at this hotel again in a few days on our return journey to France.

Dear Madam F., We are delighted to read that you had a very good stay at our Mercure Rouen City Champ-de-Mars hotel. We take note of your compliments and will share them with all of our staff. You stayed in one of our new, completely renovated Classic rooms this year with new air conditioning and apparently you found it pretty, that's very good. With pleasure, we remain at your disposal for your next reservation and information. Looking forward to welcoming you again, please accept, dear customer, our sincere greetings. Stéphane Robillard, general manager of the Mercure and the Ibis Rouen City Champ-de-Mars hotels.

Perfect for Rouen - great location

Customer review rating 4.2/5

Jc H. Families - 11/08/2020 Confirmed reviews ALL

Excellent service and exceedingly well adapted for COVID-19. Impeccably clean, clearly distanced services and a fantastic breakfast solution making us feel welcome, safe and well oiled after.

Madam, Sir John C., We are delighted to read that you had a very good stay at our Mercure Rouen Center Champ-de-Mars hotel. We take note of your compliments and will share them with all of our staff. You stayed in one of our new completely renovated Classic rooms this year and apparently you found it pretty, it is very good. With pleasure, we remain at your disposal for your next reservation and information. Looking forward to welcoming you again, please accept, dear customer, our sincere greetings. Stéphane Robillard, general manager of the Mercure and Ibis Rouen City Champ-de-Mars hotels.

good overnight stay

Customer review rating 4.2/5

Martyn Couples - 10/08/2020 Confirmed reviews ALL

Effective stopping off point to break the journey from the south wesr back to the channel tunnel

Madam, Mr. Martyn L., Thank you for your comments following your stay in our Hotel Mercure Rouen City Champ-de-Mars. It is with great pleasure that we receive your compliments. We will be sure to share your comments with our entire team because it is very important. We hope you will always trust us in the future. If you need any information or to inform me of a subject before your next visit, do not hesitate to contact me. Looking forward to welcoming you again, please believe, Madam, Sir, in the expression of our best feelings. Stéphane Robillard, Director, Mercure and Ibis Rouen City Champ-de-Mars hotels.

well located but disappointing facilities

Customer review rating 4.2/5

Andrew E. Couples - 08/08/2020 Confirmed reviews ALL

the check in was good, the room was very nice but sadly it went down hill from there. the restaurant was shut but given that the other restaurants nearby were open and serving left me questioning why it was closed. we went for a drink on the terrace but the area didn't look as though it had been set out for use and it definitely needed a good clean around the edges.

Madam, Mr. Ronald E., Thank you for your comments following your stay in our Hotel Mercure Rouen City Champ-de-Mars. It is with great pleasure that we receive your compliments and that we note the point (s) that you did not like. We apologize, we take note of them and keep them for your next stay. We will be sure to share your comments with our entire team because it is very important. We hope you will always trust us in the future. If you need any information or to inform me of a subject before your next visit, do not hesitate to contact me. Looking forward to welcoming you again, please believe, Madam, Sir, in the expression of our best feelings. Stéphane Robillard, General Manager, Mercure and Ibis Rouen City Champ-de-Mars hotels.

Good hotel on good location

TripAdvisor rating 4.0/5

889krise 08/08/2020 TripAdvisor review

Good hotel close to the center. Friendly staff. Staff did their best to ensure comfortable stay under the corona circumstances. Breakfast served in the room due to corona was sufficient. Also parking available

Dear Customers, Thank you very much for your comments following your stay in our Hotel Mercure Rouen City Champ-de-Mars. It is with great pleasure that we receive your compliments. We will be sure to share your comments with our entire team because it is very important. We hope you will always trust us in the future. If you need any information or to inform me of a subject before your next visit, do not hesitate to contact me. Looking forward to welcoming you again, please believe, Madam, Sir, in the expression of our best feelings. Stéphane Robillard, General Manager, Mercure and Ibis Rouen City Champ-de-Mars hotels.

Nice hotel with very good location

TripAdvisor rating 4.0/5

bartosztom 20/07/2020 TripAdvisor review

Very nice hotel with perfect location (close to everything). The room was very nice, spacious and clean with big comfy bad. The staff was excellent and very helpfull. The only fault was that I did not get a "Welcome gift" which I am entitled to as gold status member of Accor Loyalty program

Dear Costumer, Thank you for your comments following your stay in our Hotel Mercure Rouen City Champ-de-Mars. It is with great pleasure that we receive your compliments and that we note the point that you did not like. We apologize, we take note of them and keep them for your next stay or we'll send it. We will be sure to share your comments with our entire team because it is very important. We hope you will always trust us in the future. If you need any information or to inform me of a subject before your next visit, do not hesitate to contact me. Looking forward to welcoming you again, please believe, Dear Costumer, Warm regards. Stéphane Robillard, General Manager, Mercure and Ibis Rouen City Champ-de-Mars hotels.

Close to town Centre and restaurants

Customer review rating 4.2/5

Anonymous Couples - 13/07/2020 Confirmed reviews ALL

Found the staff very friendly and helpful, spacious room and very clean. Secure parking very convenient although some of the reserved hotel parking was being used for storage.

Thank you sir B. for your comment following your stay in our Mercure Rouen Center Champ-de-Mars hotel. It is with great pleasure that we receive your compliments, the points where you want an improvement and that we will not fail to share your comments with all our team. For your information, we have enough spaces in our parking lot (150) to accommodate all our customers, that's why we can take it for our current work. I look forward to welcoming you again. Please do not hesitate to contact me. Please accept, dear sir, the expression of our best feelings. Stéphane Robillard, director, Mercure and Ibis Rouen Center Champ-de-Mars hotels.

Slightly dissappointing

Customer review rating 4.2/5

Syd G. M. Couples - 13/07/2020 Confirmed reviews ALL

I cannot fault the steps that this hotel has taken to try to protect the staff and customers. However, I do wish to pass on some comments regarding my stay. I booked a room for two persons with breakfast. It was explained that breakfast would be on a prepared tray and could be taken in the room or in the lobby area. Given that the room only had one chair and two very small occasional tables, breakfast in the room would have been difficult. We arrived in the lobby at 6:30am and were (surprisingly) directed to the restaurant. On entering it we were asked to leave by the member of staff who was preparing the breakfast trays. She had to call the receptionist to tell her that we must go to the bar area. Breakfast was brought to us on two separate trays and consisted of everything on the menu. It was far too much and included many things that neither of us would eat. If we had been given a proper choice we could have selected only the items that we wanted and this would have greatly reduced the waste of good food! We stayed the following night in Mercure Limoges and they have organised it properly - we dictated our choices to the receptionist the on our arrival and she ticked the appropriate boxes on the breakfast menu. One other thing was - we had a drink in the bar on the evening of our arrival. We noted that the floor had been marked with a one-way system - good! However, at one point a group of six people congregated at the bar blocking the one-way system. We, and the barman resulted in going the wrong way to avoid them. There was plenty of space in that lounge so he should have asked them to move to a corner - away from the one-way system. Finally, My ALL preferences state that I wish to have a room with a bath. When I reserved this room I reiterated that choice. When I checked-in on-line I repeated my request. BUT the room I was given did not have a bath!

Thank you dear Sir M. for your comment following your stay in our Mercure Rouen Center Champ-de-Mars Hotel. It is with great pleasure that we receive your compliments but especially the negatives that hold our attention and thank you for informing me. I will not fail to share your appreciations with all our team which joins me to apologize. We give a breakfast card on arrival of customers so that they become aware of the composition of the breakfast tray where we put a lot of dishes so that the quality-quantity-price ratio is respected. You could strike out on your sheet the products that you did not wish to have, you had full rights as other customers do. I did not open our restaurant for breakfast but we opened our snack bar and our terrace to receive customers like you where it is not pleasant to eat in a room. It is true that we have implemented a whole protocol to enforce distanciations and others following this Covid-19 crisis, but we must not be too rigorous with our customers, to our great regret, following some guidelines in the group. I hope to welcome you again, I remain at your disposal do not hesitate to contact me. Please accept, dear madam, the expression of our best feelings. Stéphane Robillard, General Manager, Mercure and Ibis Rouen Center Champ-de-Mars hotels.

Great stay

Customer review rating 4.2/5

Caroline M. Couples - 08/07/2020 Confirmed reviews ALL

Bright clean room, very comfortable bed, staff going out of their way to look after guests despite the requirements of distancing and the difficulties of providing hospitality in the current circumstances. Great location, too - easy walk to the old town and super quiet, would definitely return.

Mrs. M., It is with great pleasure that we take note of your comments following your stay in our Mercure Rouen Center Champ-de-Mars Hotel. We receive your compliments. Also, we will not fail to share your appreciations with all our team. Your satisfaction is the greatest reward for all of our teams. Looking forward to welcoming you again, I remain at your disposal and, please accept, dear Madam, the expression of our best feelings. Stéphane Robillard, director of the Mercure and Ibis Rouen Center Champ-de-Mars hotels.

Great stay, given the circumstances!

Customer review rating 4.2/5

Linda C. Families - 22/03/2020 Confirmed reviews ALL

We stayed for one night en-route to our home in southern France. As the Corona Virus had taken hold, I think we were the only people. Excellent service, considerate and professional handling of our stay. Wonderful breakfast! Thank you.

Dear Mrs, We very much appreciate your comments regarding your stay at the Hôtel Mercure Rouen Centre Champ-de-Mars. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We're waiting for you again. Sincerely, the general manager

Pleasant surprise

Customer review rating 4.2/5

Nuno Business - 23/02/2020 Confirmed reviews ALL

Very nice experience and staff were very helpful.

Stayed there many times; Restaurant was awful

Customer review rating 4.2/5

Luis Business - 21/02/2020 Confirmed reviews ALL

I've stayed many times in the hotel and was disappointed with the renovation. the rooms don't have a closet to keep the clothes. have a very small open area next to the bed. the restaurant was really bad. Had dinner with 2 colleagues and after waiting for almost 1 hr for 3 burgers the were all cold and overcooked.

Warm welcome - very helpful staff

Customer review rating 4.2/5

Mark E. Business - 16/02/2020 Confirmed reviews ALL

Having had a really good experience at the hotel (September 2029), when we ran a 3-day Leadership training programme, we decide to book the same hotel for our follow up programme in February 2020. It was lovely to see lots of familiar faces, warm smiles, and to be looked after thoroughly and professionally during our stay. Everyone from Reception to Restaurant/Bar, from Housekeeping to Conference management were attentive to our needs, and made sure we felt totally looked after. A huge thank you to all if the team at Mercure Rouen Champs de Mars!

Customer review rating 4.2/5

Mehran S. Couples - 14/02/2020 Confirmed reviews ALL

We stayed overnight on our way driving to Spain Bed was extremely comfortable Lovely large shower room and buffet breakfast which also catered for gluten free

Enjoyable Stay

Customer review rating 4.2/5

Mike C. Couples - 04/01/2020 Confirmed reviews ALL

Excellent stay over the New Year break - nice to be upgraded on arrival . The reception staff were excellent & extremely helpful. many thanks to Florence for chasing up the taxi & advising restaurant that we would be late.

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