ibis Setubal Hotel 2 stars

Customer review rating (ALL Rating) 4.3/5 3,501 reviews

ALLSAFE approved hotel

Information message

ibis Setubal
See on a map
+ 18 Services

Hotel extras

  • 24-HOUR RECEPTION DESK BUFFET BREAKFAST SERVED UNTIL MIDDAY

  • FREE WIFI THROUGHOUT THE HOTEL

  • OUTDOOR SWIMMING POOL

  • Advantage 4

  • Advantage 5

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

ibis Setubal

Rua Cidade do Porto Seguro
Alto da Guerra
Nº de Registo:322
2914-518 setubal
portugal

Fax: (+351)265/700909


Check-in from 12h00

Check out up to 12h00

  • RODOVIARIA DE SETUBAL:  SETUBAL

  • By plane

    FARO AIRPORT At 255km / 159.38 miles

  • By plane

    LISBOA At 50km / 31.25 miles

  • By plane

    PORTO FRANCISCO SA CARNEIRO At 392km / 245 miles

  • By boat

    FERRY-BOAT PARA TROIA At 5km / 3.11 miles

  • By car

    MARATECA At 20km / 12.5 miles

  • By car

    SETUBAL At 2.5km / 1.56 miles

  • By train

    ESTACAO DE SETUBAL At 5km / 3.11 miles

  • By train

    SETUBAL At 5km / 3.11 miles

GPS:38.538489, -8.837867

Exhibition centre

  • FREEPORT ALCOCHETE 30.0 km / 18.0 mi

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

MENU MY TASTY Non contractual photo

Discover our My Tasty Menu; it's simple, healthy and delicious. There is a drinks and hot and cold light snack service that caters to all tastes. You can order at the bar or at reception 24/7 to enjoy whenever and wherever you like.

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 50 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

  • Flipchart

  • Videoconferencing

  • Video equipment

  • Airconditioned meeting room

  • Overhead projector

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Warm, modern  en comfortabel, met een zacht bed en een functionele badkamer. De kamer beschikt over alles om u thuis te laten voelen

Our guest reviews for
ibis Setubal

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

3,501 reviews

TripAdvisor Rating 3.5/5

526 reviews

Never stayed - Hotel booked this room without notice to use my credit note

Customer review rating 0.5/5

Milly Couples - 07/01/2022 Confirmed reviews ALL

No experience as room was not booked by me, but implemented by the hotel as my credit note was supposed to expire on 31 December 2021. However, I had already had an agreed extension to 31 December 2022, which has since been re-confirmed. I don't like hotels that treat customers like this.

Dear Customer , I come to inform you that your voucher is still valid for the year 2022. For administrative reasons, you received the information that your stay had been validated. It is not at all our intention to treat our customers badly , as you can imagine . We hope to see you soon at our Hotel. Sincerely, Hugo Martinho Director Hotel / General Manager /Directeur Hotel Hotel IBIS SETÚBAL Rua Cidade do Porto Seguro - Alto Guerra - 29… Setúbal - Portugal Tlf.: +35… 900 - Fax : +35… 909 H1… ibishotel.com

Good stay

Customer review rating 5.0/5

Mike S. Couples - 22/12/2021 Confirmed reviews ALL

Been to this hotel many times. Clean, friendly and food and wine good.

Dear MICHAEL S., We very much appreciate your comments regarding your stay at the ibis Setubal. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hugo Martinho Director Hotel / General Manager /Directeur Hotel Hotel IBIS SETÚBAL Rua Cidade do Porto Seguro - Alto Guerra - 29… Setúbal - Portugal Tlf.: +35… 900 - Fax : +35… 909 H1… ibishotel.com

Local e Estadia

Customer review rating 4.5/5

Paulo V. Business - 20/12/2021 Confirmed reviews ALL

Estadia Relaxante

Prezado hóspede, Obrigado pela ótima avaliação do nosso hotel! Estamos contentes que você tenha apreciado sua estadia e esperamos vê-lo novamente em breve. Atenciosamente, Hugo Martinho Director Hotel / General Manager /Directeur Hotel Hotel IBIS SETÚBAL Rua Cidade do Porto Seguro - Alto Guerra - 29… Setúbal - Portugal Tlf.: +35… 900 - Fax : +35… 909 H1… ibishotel.com

Boa estadia

Customer review rating 4.5/5

Jreis Business - 14/11/2021 Confirmed reviews ALL

Top

Prezado Hóspede , Agradecemos os seus comentários no seguimento da sua estada no ibis Setubal. Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipa . A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço irrepreensível. Na expectativa de o acolher de novo, queira aceitar os nossos melhores cumprimentos. Hugo Martinho Director Hotel / General Manager /Directeur Hotel Hotel IBIS SETÚBAL Rua Cidade do Porto Seguro - Alto Guerra - 29… Setúbal - Portugal Tlf.: +35… 900 - Fax : +35… 909 H1… ibishotel.com

Good stay

Customer review rating 4.0/5

Paulo A. Business - 02/11/2021 Confirmed reviews ALL

No complaints. Satisfactory stay.

Prezado hóspede, Obrigado por dedicar um tempo para compartilhar seu feedback. Esperamos recebê-lo novamente muito em breve em nosso hotel! Atenciosamente, Hugo Martinho Director Hotel / General Manager /Directeur Hotel Hotel IBIS SETÚBAL Rua Cidade do Porto Seguro - Alto Guerra - 29… Setúbal - Portugal Tlf.: +35… 900 - Fax : +35… 909 H1… ibishotel.com

Smell of cigarettes

Customer review rating 1.0/5

Gillian Couples - 01/11/2021 Confirmed reviews ALL

We were put in a room that stunk of nicotine someone had sprayed perfume to try to cover it up and the mixture was nauseating ! All night it stopped having a good night's sleep . We have stayed in ibis many times times before and no complaints ever but this one we will never stay again ..The floor was not cleaned either .

Dear Guest , Thank you for taking the time to tell us about your experience at the ibis Setubal. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hugo Martinho Director Hotel / General Manager /Directeur Hotel Hotel IBIS SETÚBAL Rua Cidade do Porto Seguro - Alto Guerra - 29… Setúbal - Portugal Tlf.: +35… 900 - Fax : +35… 909 H1… ibishotel.com

Good location.

Customer review rating 3.5/5

Maureen B. Couples - 08/10/2021 Confirmed reviews ALL

Ideally situated for visiting Setubal which we did everyday for our 7 nights stay.This is our second weeks stay here in 2 years. My only complaint is the beds!On both stays I have found the beds and pillows very uncomfortable.On this stay I took out the quilt and just slept with the cover,(which I did 1/2 way through my previous visit).Fortunatly the maid recognised my preference so never put the quilt back on. I don't like the mattress topper,to soft making my hips ached.My biggest complaint is the pillows,I just couldn't sleep with them,to big and soft.If I return, which is likely I will definitely take my own pillow! Prior to our stay I phoned to let them know that my husband has mobility problems,his breathing,so we didn't want a room on the 1st floor.We were given a room on the ground floor,number 58,you really couldn't get a room furthest away from reception/entrance! I left my husband recovering there whilst I went and complained.We were given number 20 which was ok. The staff were very friendly and cooperative.Very clean throughout the hotel.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Hugo Martinho Director Hotel / General Manager /Directeur Hotel Hotel IBIS SETÚBAL Rua Cidade do Porto Seguro - Alto Guerra - 29… Setúbal - Portugal Tlf.: +35… 900 - Fax : +35… 909 H1… ibishotel.com

The best Ibis

Customer review rating 5.0/5

Ebm Couples - 21/09/2021 Confirmed reviews ALL

With a little extra time while at the hotel, having a swimming pool for relaxing makes this Ibis hotel an excellent choice. Staff was extremely friendly, check-in and check-out times are very convenient.

Dear Customer , We very much appreciate your comments regarding your stay at the ibis Setubal. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hugo Martinho Director Hotel / General Manager /Directeur Hotel Hotel IBIS SETÚBAL Rua Cidade do Porto Seguro - Alto Guerra - 29… Setúbal - Portugal Tlf.: +35… 900 - Fax : +35… 909 H1… ibishotel.com

Inadequate

Customer review rating 2.5/5

Hel Couples - 20/09/2021 Confirmed reviews ALL

Room near lobby, very noisy. Insufficient shower gel and no replacement. Could have face towels.

Prezado hóspede, Obrigado por dedicar um tempo para compartilhar seu feedback. Embora gostaríamos que sua experiência tivesse sido melhor, com feedbacks como este podemos aprender e melhorar a qualidade do nosso serviço. Trabalhamos muito para fornecer uma experiência excepcional para nossos hóspedes, mas é evidente que neste caso não obtivemos sucesso. Se você nos der a chance de reconquistar sua confiança, posso garantir que daremos nosso melhor para que sua estadia seja tão boa quanto a de muitos hóspedes que apreciam nosso hotel. Atenciosamente, Hugo Martinho Director Hotel / General Manager /Directeur Hotel Hotel IBIS SETÚBAL Rua Cidade do Porto Seguro - Alto Guerra - 29… Setúbal - Portugal Tlf.: +35… 900 - Fax : +35… 909 H1… ibishotel.com

Good stay

Customer review rating 4.5/5

O. Couples - 18/09/2021 Confirmed reviews ALL

clean and comfortable hotel with friendly staff

Dear Customer , We very much appreciate your comments regarding your stay at the ibis Setubal. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hugo Martinho Director Hotel / General Manager /Directeur Hotel Hotel IBIS SETÚBAL Rua Cidade do Porto Seguro - Alto Guerra - 29… Setúbal - Portugal Tlf.: +35… 900 - Fax : +35… 909 H1… ibishotel.com

Lots of noite, miscommunication between the booking central and the hotel, construction noises right above the room

Customer review rating 0.5/5

André O. Couples - 08/09/2021 Confirmed reviews ALL

Terrible. The inside doors wouldn't close to avoid outside noises. Had someone making works in the roof with a drilling maching and hammering noises. Lots of mistakes between the booking central and the hotel. Water temperature of the shower kept changing.

Dear Customer , Thank you for taking the time to tell us about your experience at the ibis Setubal. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hugo Martinho Director Hotel / General Manager /Directeur Hotel Hotel IBIS SETÚBAL Rua Cidade do Porto Seguro - Alto Guerra - 29… Setúbal - Portugal Tlf.: +35… 900 - Fax : +35… 909 H1… ibishotel.com

Nicely situated and very friendly staff

Customer review rating 3.5/5

Anonymous Families - 10/08/2021 Confirmed reviews ALL

Nice hotel just needs shower doors and washcloths

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Hugo Martinho Director Hotel / General Manager /Directeur Hotel Hotel IBIS SETÚBAL Rua Cidade do Porto Seguro - Alto Guerra - 29… Setúbal - Portugal Tlf.: +35… 900 - Fax : +35… 909 H1… ibishotel.com

All that is needed

Customer review rating 4.0/5

Tedim R. Business - 11/07/2021 Confirmed reviews ALL

All that is needed for a simple stay

Prezado hóspede, Obrigado pela ótima avaliação do nosso hotel! Estamos contentes que você tenha apreciado sua estadia e esperamos vê-lo novamente em breve. Atenciosamente, Hugo Martinho Director Hotel / General Manager /Directeur Hotel Hotel IBIS SETÚBAL Rua Cidade do Porto Seguro - Alto Guerra - 29… Setúbal - Portugal Tlf.: +35… 900 - Fax : +35… 909 H1… ibishotel.com

Well Located

Customer review rating 4.0/5

M. Q. Business - 09/07/2021 Confirmed reviews ALL

quality price ok

Prezado hóspede, Obrigado por dedicar um tempo para compartilhar seu feedback. Esperamos recebê-lo novamente muito em breve em nosso hotel! Atenciosamente, Hugo Martinho Director Hotel / General Manager /Directeur Hotel Hotel IBIS SETÚBAL Rua Cidade do Porto Seguro - Alto Guerra - 29… Setúbal - Portugal Tlf.: +35… 900 - Fax : +35… 909 H1… ibishotel.com

Good place to stay

Customer review rating 4.5/5

Anonymous Couples - 25/05/2021 Confirmed reviews ALL

The pool was not available yet what was a pitty... Maybe next time I can enjoy some swimming.

Estimada Cliente , Agradecemos os seus comentários no seguimento da sua estada no ibis Setubal. Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipa . A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço irrepreensível. Na expectativa de a acolher de novo, queira aceitar os nossos melhores cumprimentos. Hugo Martinho Director Hotel / General Manager /Directeur Hotel Hotel IBIS SETÚBAL Rua Cidade do Porto Seguro - Alto Guerra - 29… Setúbal - Portugal Tlf.: +35… 900 - Fax : +35… 909 H1… ibishotel.com

Quiet and Nice

TripAdvisor rating 3.0/5

89d073 Solo travel - 19/02/2020 TripAdvisor review

Still with single use plastic. Reception staff very useful and friendly. Room window very dirty, in need of a very hard cleaning. But the room was clean and very quiet and nice and sunny. Overall the hotel was better than i expected.

BAD EXPERIENCE

TripAdvisor rating 1.0/5

Varicelas Business - 03/05/2019 TripAdvisor review

The room was dirty, specially the bathroom with hair and it was a terrible stink of kitchen all over the room. Something was wrong with the ventilation and we had to change the room for the terrible odor.

Nice stay with a space for improvement

TripAdvisor rating 4.0/5

Cruiser39634120197 Couples - 29/11/2018 TripAdvisor review

The stay in the hotel was enjoyable. If you are motorized it gives you quite a good point for your exploration of Alentejo and Lisbon. The hotel is located in a low building leaving you an impression of intimacy. There is a courtyard with a nice and clean swimming pool. Orange trees are a source of fruits for breakfast. Breakfast buffet offers you quite a large selection of bread, some cheese, ham, fruits, pancakes, eggs. I can only complain that there were not any vegetables if you didn't count not nicely presented tomatoes (in a plastic bowl). During my prolonged stay I found breakfast a little bit boring as nothing really changed in the buffet and the same selection of food was served every day to give you a missing sense of variety and something to long for to come back

Thank you for your coments and for taking time to write a review about your stay in hotel Ibis Setúbal . We treat all of our comments seriously and will be dealt with accordingly. Our goal is to improve our services in order to get your satisfaction. I look forward to welcoming you back again soon. Kind regards

Good value for Travelers

TripAdvisor rating 4.0/5

Nancy R Couples - 02/06/2018 TripAdvisor review

Check in was speedy and staff was friendly. Our room was small but efficiently designed, which is what we can depend on with Ibis. The room was absolutely quiet. There was an excellent breakfast with good variety of choices.

Dear Guest, Thank you for your kind comments regarding to your stay in Hotel Ibis Setubal. I'm delighted that you have enjoy your stay and I'll share with my team. We work in order to get your satisfaction. I look forward to welcoming you back again soon. Kind regard,

Last trip with my girlfriend

TripAdvisor rating 5.0/5

michaelBadajoz_Spain Couples - 03/10/2017 TripAdvisor review

The hotel although a little far from the beach, offered us a great service, the staff, especially the night porter was great very friendly and had no problems to serve me a coffee at 4 in the morning. The breakfast was more than enough and of the best quality

Thank you for your kind coments regarding to your stay in Hotel Ibis Setúbal .I'm delighted that you have enjoy your stay and I'll share with my team. We work in order to get your satisfaction. I look forward to welcoming you back again soon. Kind regards

Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

Novotel Setubal Hotel

4 stars

At 3.1 km

See the hotel