Hotel - Hotel Mercure Bordeaux Centre Ville
Mercure Hotel Mercure Hotel

Hotel Mercure Bordeaux Centre Ville

3.5/5 1,444 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • Italian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • CHECKOUT UP TO 4 P.M. (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutique Gourmande
  • Porter

Leisure and activities

  • Fitness centre  (Nearby)
  • Hammam  (Nearby)

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 12:00-23:00
    • Opening hours : Week-end 12:00-23:00

Business services

  • 13 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Companies and event centres nearby

Company

AGF0.1 km / 0.06 mi CBAS0.1 km / 0.06 mi DASSAULT10 km / 6.21 mi EADS AEROSPATIALE12 km / 7.46 mi LA POSTE0.2 km / 0.12 mi
ALLIANZ0.55 km / 0.34 mi CONSEIL GENERAL0.85 km / 0.53 mi EADS25 km / 15.53 mi FRANCE TELECOM0.5 km / 0.31 mi ORANGE0.55 km / 0.34 mi

Exhibition centre

PARC DES EXPOSITIONS7 km / 4.38 mi

Your meetings and events

With 10,764 sq. ft. (1000 m²) of restaurant and conference space, 10 meeting rooms and modular space, the Mercure Bordeaux Centre hotel knows how to cater for all of your events.Our teams will be present on site with you at every step to help organize your event and ensure it is a unique occasion and a great success.

Hotel Mercure Bordeaux Centre Ville Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
MELIES 15 m2 2 m 0 0 8 0 8
REX 20 m2 2 m 10 8 10 0 10
VOX 27 m2 2 m 15 10 10 0 10
OLYMPIA PALADIUM 55 m2 2 m 70 20 20 30 60
HOLLYWOOD 75 m2 2 m 50 24 25 35 50
PARAMOUNT 79 m2 2 m 60 20 25 40 40
GAUMONT 82 m2 2 m 60 20 25 40 40
MGM 90 m2 2 m 70 25 30 55 60
PATHE 92 m2 2 m 60 25 25 40 50
PARAMOUNT+GAUMONT 161 m2 2 m 120 50 55 100 100
GAUMONT+UGC 171 m2 2 m 120 50 55 100 100
PATHE+UGC 181 m2 2 m 120 50 50 80 100
PARAMOUNT+GAUMONT+UGC 250 m2 2 m 250 70 70 150 150
    • Meeting room
    • Office
    • Podium
    • Lectern
    • Syndicate rooms
    • Overhead projector
    • Airconditioned meeting room
    • High speed transmission line
    • Video equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

We offer you a moment's relaxation in spacious and comfortable rooms with a contemporary design. Choose between a Standard Room and a Privilege Room that offers a wider range of services.

  • 196 rooms
  • 100% non-smoking hotel
  • 5 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • TV Bouquet beIN Sports
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.1/5 ALL Rating 5,544 reviews

Our guest reviews for
Hotel Mercure Bordeaux Centre Ville

100% genuine reviews from our guests

Find out more
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3.5/5 TripAdvisor Rating 1,444 reviews
Business - 09/12/2019 TripAdvisor review
« Confortable and practic »

In road to main entrance, from outside the hotel architecture looks a little outdated. However, hotel interior has been recently refurbished, perception is improving after checking in,. The looby is quite cosy, and the staff is well trained and friendly. Breakfast is good.

Rb Friends - 03/12/2019 Confirmed reviews ALL
« Clean, functional, nothing fancy. »

The hotel is in a good location for walking around Bordeaux. It is clean and functional. Disappointing that there was only 1 small bottle of water in a twin room and no other 'consumables'. The bed was comfortable and clean. The corridors were noisy from early morning (6am), but all in all it was value for money.

Our hotel has responded to the review
Our hotel has responded to the review

Dear KEVIN R., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Bordeaux Centre-Ville. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We only propose one bottle of water in the standard rooms but a free minibar in the privilege one so we really hope to have a new opportunity to welcome you in order to propose you one of these rooms. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Christine B. Friends - 02/12/2019 Confirmed reviews ALL
« professional, friendly ,helpful, clean »

Didnt expect too much from a city centre hotel. Exterior not very inviting....but what a pleasure inside! Excellent staff , very clean, a credit to the Mercure Hotel chain

Our hotel has responded to the review
Our hotel has responded to the review

Dear CHRISTINE B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Anonymous Couples - 25/11/2019 Confirmed reviews ALL

Good size room very clean. Two milk jiggers for two people for two nights not acceptable. One small bottle of water for two people and one bar of soap. Very mean on the accessories.

Our hotel has responded to the review
Our hotel has responded to the review

Dear SEAMUS P., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Bordeaux Centre-Ville. I am sorry that your experience did not meet your expectations. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We propose several amenities every days only in the privilege rooms. So we really hope to have a new opportunity to welcome you in order to propose you one of these rooms. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

K-man Friends - 19/11/2019 Confirmed reviews ALL
« Great customer Service temperature failure in rooms »

The whole experience was great except it was really hard to set the desired temperature in the room during the stay. Therefore the bed duvet was way to hot and sleeping was hard in such hot rooms.. Despite we have set the right temperature at the air con system..

Our hotel has responded to the review
Our hotel has responded to the review

Dear KALMAN P., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Concerning the temperature in the room, in the future, please feel free to reach out to our staff. We're sure they'd have no problem working to find a solution in time. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Ian M. Friends - 19/11/2019 Confirmed reviews ALL
« A great location in a great city »

The Mercure Centre Ville in Bordeaux is a well appointed hotel with generally good staff and facilities. That makes it a great location for a visit to Bordeaux.

Our hotel has responded to the review
Our hotel has responded to the review

Dear IAN M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Tony C. Friends - 18/11/2019 Confirmed reviews ALL
« Good value hotel, nice staff and convenient location »

Very good overall. Only slight blemish was my room was cleaned very late which was unfortunate as the bad weather had forced us back to the hotel. The cleaner coming at near 5 disrupted my relaxation. Everything else was very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ANTHONY C., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre-Ville. It is always a pleasure to receive positive feedback. We are glad to know that you appreciated the convenience of our location and the professionalism of our staff. I do regret and apologize for the situation you have been facing with your housekeeping, I will share your comments with our team Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Tabochan Friends - 15/11/2019 Confirmed reviews ALL
« Prompt assistance on arrangement »

Hotel offered a responsive and satisfactory rearrangement for my booking due to my sudden change in short period of time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear WING YU C., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Tony Business - 12/11/2019 Confirmed reviews ALL
« Good hotel »

I liked the hotel.very casual atmosphere with friendly staff.nice rooms.i wouldn't call it centre though

Our hotel has responded to the review
Our hotel has responded to the review

Dear ANTHONY J., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Anonymous Families - 05/11/2019 Confirmed reviews ALL
« Welcoming and convenient »

Polite and friendly staff, convenient location

Our hotel has responded to the review
Our hotel has responded to the review

Dear PHILIP R., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Anonymous Business - 01/11/2019 Confirmed reviews ALL

Friendly and attentive staff that rapidly and efficiently took care of all needs. Lively ambience in restaurant. Food very acceptable. Hallways and room in itself mediocre. Dark and feeling cramped and boxed in. However the first and second floor (breakfast ) experience outweighed this- thus the overall positive note

Our hotel has responded to the review
Our hotel has responded to the review

Dear ASA MARGARETA F., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. However, we are really sorry to read that you did not liked the rooms we just renoved. We really hope to have a new opportunity to present you one of the other room wr propose. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Toni T. Friends - 30/10/2019 Confirmed reviews ALL
« Everything was clean and comfortable. »

Check in was easy. Greeted with a smile. No problems until a little correction need with our final bill. But was corrected without any problems. Centrally located with no problems getting around town.

Our hotel has responded to the review
Our hotel has responded to the review

Dear TONI T., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Nicolette C. Couples - 30/10/2019 Confirmed reviews ALL
« Brief night stop to fly out the next day »

The hotel staff were very pleasant and eager to please. The room was cold but they brought me a heater. There could have been more electric sockets. Wi Fi was good. Room was clean. Bathroom was nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear RICHARD B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Peter Couples - 28/10/2019 Confirmed reviews ALL
« Noisy room next to the lifts »

Whilst we have stayed at this hotel previously, on this occasion my wife and I were allocated a room on the 9th floor adjacent to the lift. During the night there was a constant noise coming from the lift mechanism above and/or next to our room which made sleep extremely difficult. The room itself was very small. There was no space to hang clothes nor shelving. The bathroom design was also very basic although it would have been more appropriate to have had a shower cubicle rather than a bath as the bath was not really suitable for the shower nor usable as a bath (for lack of plug and low water pressure)

Our hotel has responded to the review
Our hotel has responded to the review

Dear PETER R., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Bordeaux Centre-Ville. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem regarding the instalations in the new rooms as the noise. All our efforts are concentrated in preventing future occurrences. Kindly accept the compensation the form of points on your loyalty card of €80, which will be issued to your account within the next days. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. Sincerely,

John Y. Business - 28/10/2019 Confirmed reviews ALL
« Stay Letdown by a Stinky Bath Towel »

This is my second time staying at your hotel in the space of 2 months. This time I was disgusted by a supposedly fresh, folded bath towel that smelled horrid when I used it. It might as well have been unwashed and folded back! That was how bad it smelled.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JOHN Y., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. Regarding the towel, we really do want to apologize for hit sinconvenience. We work with an external landry and check all the sheets when received but be sure that I will transmit them you feedback as to our housekeeping supervisor in order to double check the one received. Thank you again for sharing your experience, and we hope to see you for a newt visit at Bordeaux Sincerely,

Miriam Families - 27/10/2019 Confirmed reviews ALL
« Bright, friendly, helpful, especially, Émilie. »

Émilie and Anthony were wonderful concierges. They understood our needs. The restaurant was lovely also. The ambience of the hotel welcoming. The breakfast plentiful. The rooms could have used more light. Especially in the bathroom.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MIRIAM G., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team and especially to Emilie and Anthony. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Anonymous Couples - 26/10/2019 Confirmed reviews ALL
« Happy well run hotel near town centre excellent welcome »

Excellent welcome by staff to start the stay, good facilities and location to explore Bordeaux.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ALAN A., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Dont W. M. N. T. B. S. -. B. O. D. P. Business - 26/10/2019 Confirmed reviews ALL
« Functional and convenient hotel »

The experience was positive. The hotel staff were helpful and friendly f although the hotel system does mean there is minimum contact and interaction. I was a little surprised that I was not asked to confirm room no at breakfast - most hotels check this.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JOHN C., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services because the mobility is normally to have more interactivity with you during your stay. Thank you again for sharing your experience, and we hope to see you for a next visit. Sincerely,

G. W. Friends - 25/10/2019 Confirmed reviews ALL
« Excellent »

All the staff were very helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear W. G., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team we are happy to hear that our staff contributed to your happiness; comments like yours are the best source of motivation. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Paul A. K. Friends - 23/10/2019 Confirmed reviews ALL
« Fabulous weekend experience »

Great central location hotel with exceptional staff . Refurbished rooms with super quality beds and furnishings. Excellent facilities,plus a great bar

Our hotel has responded to the review
Our hotel has responded to the review

Dear PAUL and K. B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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