Sofitel Paris Arc de Triomphe Hotel

I would like thank Mr. Saleem from the reception, he helped me a lot and was so polite. He managed to get me a room with a toilet douchette. That was so nice of him.

I'm someone who travels almost all the time and stay in hotels more than I stay at home. I'm also known being so picky and can't be easily pleased. this was my first experience with this Hotel and honestly it was just perfect. from the time i arrive to the time i checkout, everything was just perfect. employees at the reception and the concierge (sorry forgot the names) were so friendly and extremely professional. I can say with full confidence that I will never stay in a different hotel whenever I come to Paris.

The room was probably the best i stayed in Paris, the breakfast was very good and the staff was nice and attentive. overall very nice stay

Over all not a bad hotel but a few areas that could be improved

Room was well appointed but small, bed was excellent, gym was oddly shaped.

You have designed a customer experience that works for me.

Well, At check in the lady who was assisting me didnt give me the option to put cash guarantee instead of card (and only said i could have done after she reserved the amoubt on my card) and i would have prefereed to put cash as guarantee. Also, one night at 4 am after the party, my friends and i who are all staying at the hotel asked for coffee, pizza or any drink in lobby. They told us impossible to have it in lobby and that we need to order it in the room. I said okay i will order it via room service and bring it down. They said impossible. I strongly believe the staff is not so nice and not as you would expect in a 5 star hotel. Also i have a complain about the very expensive price of pizzas we finally ordered to my room that night especially that it was a horrible (a frozen pizza with little cheese on top that came very cold and not tasty at all!)

Although the rooms are quiet tiny, they're really well appointed but I would be remiss if I didn't mention the bed... truly the best 5 nights of sleep I've had in years. Wow!!!

I stayed in the hotel for 10 days. It was a delightful experience and I would certainly use the hotel again.

Very surprised with the quality of the hotel and staff. Very central and still very quiet and private. Great experience great value for money. Every single member of the staff was just great and always helpful. As an improvement point i would suggest the concierge services to be a bit more detail oriented definitely coming back

Just perfect. Comfy bed, chic lobby, great shower, helpful staff, nice locale, yummy breakfast!

The room was very nice, with good space and a well appointed bathroom. The breakfast, although we only went on the first and last day was really well done, with lots of great choices. What prevented a higher rating was the need for us to call for more shower gel and shampoo because neither had been replenished since we arrived and we ran out on the third day.

The visit was not bad but disappointed compared to my initial visit . Was not placed in my room category reserved, 2 single beds (unfortunately). Then corrected to a very low level floor. During initial visit there were daily treats left in my room (nice touch) during second trip only a treat placed once during a 6night stay. My initial stay in September was so phenomenal I signed up for a hotel loyalty membership and booked again for January. It was very disappointed to see how you treat returning hotel loyalty members returning. I travel to paris 4-5 times a year and may not stay next month at Sofitel.

The hotel is lovely and in a great location. The staff is very welcoming and helpful. I would stay here again.

Great location, fantastic breakfast, clean and quiet room