Hotel - Hotel Mercure Rouen Centre Cathedrale
Mercure Hotel Mercure Hotel

Hotel Mercure Rouen Centre Cathedrale

4.0/5 1,854 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking
  • Reduced mobility rooms
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine

Leisure and activities

  • Fitness centre
  • Other sports activities  (Nearby)
    • Bowling (Nearby)
    • Skating rink (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 19:00-23:00
    • Opening hours : Week-end 19:00-23:00

Business services

  • Copy/print service available
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Hotel location

Companies and event centres nearby

Congress centre

PARC DES EXPOSITIONS15 km / 9.32 mi

Exhibition centre

PARC DES EXPOSITIONS15 km / 9.32 mi

Our rooms

Make the most of your stay with a range of recently renovated rooms with decor inspired by the impressionists. Choose a standard room with double bed or twin beds, or even with a sofa,Some rooms enjoy a privileged view over the Cathedral from the balcony or terrace. Let yourself be seduced by the cozy atmosphere of the Suite and its lounge space, where you can enjoy views of the Cathedral.

  • 125 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 20 family rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Turn down service
    • Emergency exit map
    • Free in-room mineral water
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • TV Bouquet beIN Sports
    • WIFI in your room
    • Remote control TV
    • Work desk in all rooms
    • Baby bed
    • Satellite/cable colour TV
    • Manual temperature control
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.3/5 ALL Rating 5,517 reviews

Our guest reviews for
Hotel Mercure Rouen Centre Cathedrale

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating 1,854 reviews
Kiran S. Business - 11/02/2020 Confirmed reviews ALL
« Great service, nice room and very friendly staff. »

I stayed for about 2.5 weeks for work and had a great experience. Rooms were modern, clean and suitably equiped. The staff were very friendly and always willing to share information.

André C. Couples - 04/02/2020 Confirmed reviews ALL
« Worse Parking From Accor Hotels »

This hotel has the worse garage I have ever seen. With very narrow entrance, I’ve damaged all the wheels from my car!

David A. K. Couples - 24/01/2020 Confirmed reviews ALL
« Highly attentive staff, well run hotel, smart and clean. Excellent location also »

It was our first wedding anniversary, and we had used Mercure in Exeter for our wedding reception and then we used Mercure in Rouen for a quick anniversary weekend away. There were the usual French protests and pickets in Rouen the week before with bad images on social media, but the hotel assured us this was normal all over France at this time, and generally for the last years every Saturday there is a protest. While we were there we saw nothing remotely like a picket, protest, or anything that we had seen on Social Media, so we can trust the advice of the hotel. There is parking under the hotel, there is a bar where breakfast and bar snacks (room service) can be taken. The staff were wonderful, they spoke to us slowly in French rather than English as they realised we were trying to learn the language, and they put a sign on our door to say happy anniversary. The room service is typically regional French as you get with most Mercure, and a bit on the expensive side, but then Mercure pride themselves on fine dining, for instance in their Dijon Hotel where they have what we would call in Britain a high-end a la carte restaurant, but is normal in France. There is no restaurant in this particular Mercure hotel, but that is irrelevant. You can have proper pre-dinner drinks in the lovely bar area, where they have an extensive library of French language novels for you to browse, and then walk out the door where there are many restaurants in the vicinity - particularly in Bartholemew square which is four minutes walk away. The town is lovely and medieval, and we would particularly recommend the Bovary restaurant for lunch which is less than five minutes walk from the hotel. Thank you Mercure for a lovely weekend.

C. N. Friends - 02/01/2020 Confirmed reviews ALL
« Tres agreable »

Acceuil parfait Hotel tres agreable Personnel tres pro et sympa

Our hotel has responded to the review
Our hotel has responded to the review

Madame/Monsieur C., Quel plaisir de lire votre chaleureux commentaire ! Un grand merci d'avoir partagé vos impressions très positives concernant votre expérience au sein du Mercure Rouen Centre Cathédrale. C'est avec joie que je partage vos retours à l'ensemble de nos Ambassadeurs, qui sont une source de motivation au quotidien, nous nous ferons un plaisir de vous accueillir une nouvelle fois au sein de notre établissement. En vous souhaitant une agréable journée, Sincèrement, C.POMAREDE

Christina C. Couples - 02/01/2020 Confirmed reviews ALL

Staying with you was a good experience apart from two things. The first being the terrible pop videos in the otherwise very nice public spaces and the second being the quality of the evening buffet - the plat du jour was OK but the salad etc on offer was really a disgrace for a hotel such as yours - in fact it seemed to be not much more than leftovers from breakfast which had seen better days. Having said that the staff were all extremely kind welcoming and helpful - the room was warm clean and everything worked and you had very good reading lights by the bed which is a rare thing these days and much appreciated.

Our hotel has responded to the review
Our hotel has responded to the review

Dear CHRISTINA C., We very much appreciate your comments regarding your stay at the Hôtel Mercure Rouen Centre Cathédrale. It is always a pleasure to receive positive feedback about our staff. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are sorry if you did not enjoy th restauration department and we take your remarks into account in order to improve our services. We hope to see you again at the Mercure Rouen Centre Cathedrale. Have a nice day. Best regards. C.POMAREDE

Jean M. E. Families - 31/12/2019 Confirmed reviews ALL
« X’Mas break @ Rouen »

Hôtel is nice, clean, very well located with Friendly staff, unfortunately had bad experiences with multiple mistakes with our booking, impossibly to use points from Accor website and finally no privilège room upgrade. Concerning the comfort in the room, unfortunately this room was over heated without possibility to open window.

Our hotel has responded to the review
Our hotel has responded to the review

DDear JEAN-MARC E., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Rouen Centre Cathédrale. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are sorry that you can not use your membership points but we need more explaination to know why you can not use it ? About the room, we are sorry if it was too hot, next time do not hesitate to contact de reception desk available 24/24h 7/7D to open the window fr you or to arrange the heater in the room. We hope to see you soon in our establishment. Best regards. Sincerely, C.POMAREDE

Sunnyp Solo - 31/12/2019 Confirmed reviews ALL
« Nice place to stay in the centre of Rouen »

Room was spacious and clean, large window overlooking the cobble street and Normand-style old town buildings, nicely refurbished and welcoming bar/lounge/breakfast area in the main lobby even though I didn't get to use them. Receptionists were very welcoming/warm and friendly as well as efficient! Would recommend and will be back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear CYRILLE M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Rouen Centre Cathédrale. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, C.POMAREDE

Ian C. Couples - 28/12/2019 Confirmed reviews ALL
« Very good stay in BORDEAUX! »

The hotel is well located and easy to find. Parking is easy to access and is under the hotel. It’s worth paying the extra for the superior rooms which are larger and generally more comfortable. Only negative is the staff didn’t mention the express breakfast (8 euros for coffee and croissants) which we would have taken rather than go to an outside cafe. We will return and stay longer

C T. Families - 14/12/2019 Confirmed reviews ALL
« Very nice room and breakfast »

It's all very good apart from two things. One is the synthetic quality of the bedding. It's obvious why you use this but many other hotels manage to make the beds feel less plastic. The mattress is superb, so why spoil it? I had to put a bath towel on the sheet to stop myself sweating. For the last three times I have stayed at the hotel I have had a lengthy checkout. Yesterday I was made to feel as though I had under-paid and when the result was (finally) arrived at the manager did not even apologise for keeping me waiting. I could understand perfectly what he was saying to his colleague about how I was being undercharged by 40 euro ( does he think I do not speak French?) - and this is the same man ( I recognise him, even if he chooses not to recognise me) with whom I have had similar sluggish checkout experiences. The hotel is lovely, the situation is perfect and the staff are great: but Reception Desk is slow. I shall return, of course, in a month or so, as there is no serious competition.

Petra S. Couples - 05/12/2019 Confirmed reviews ALL
« Would stay there again. »

Overall great experience except for the beds. Did not sleep well on that bed, and pillows were hard. Everything else was great.

Juliette Business - 03/12/2019 Confirmed reviews ALL
« Very nice hotel in excellent location »

My hotel room was clean, the hotel was perfectly situated, and the breakfast had more food than I could dream of eating for breakfast. Parking the car was nuts, but I'd stay there again.

Max Families - 03/12/2019 Confirmed reviews ALL
« OK stay »

It was an OK stay. Reception staff are lovely - friendly, helpful and welcoming. Breakfast choice is ample and quality of food is good. Rooms/ hallways are in need of refurbishment. Our room wasn't cleaned as the cleaner showed us just at 5pm when we were back in the room. Our friends' room wasn't ready until 3.30pm despite the check-in time of 2pm. The hotel garage is clearly suitable for small cars only, as we could hardly squeeze through turns and driveways.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vetoshkin M., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Rouen Centre Cathédrale. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, C.POMAREDE

Paul J. R. L. Solo - 03/12/2019 Confirmed reviews ALL
« Stylish, very well positioned near the centre, splendid breakfast »

Check in very friendly and efficient. Large bedroom. very clean en suite bathroom. Would have welcomed a newspaper in English - although a weekly copy of the New York Times was available. Quite a few English speaking guests. Welcomed the email in advance of my visit warning me of difficulties in accessing the hotel by car due to roadworks.

Tmck Families - 25/11/2019 Confirmed reviews ALL
« Enjoyable hotel stay »

Very enjoyable stay. Room was comfortable, staff were fantastic!

Olivier Business - 25/11/2019 Confirmed reviews ALL
« Nice hotel, well located in down-town but with very difficult access by car »

I spent only one night. The hotel was clean and nice, well located in the city. Breakfast buffet was very well furnished and diversified. The only drawback was the very difficult access to the hotel with a personal car

Dominique L. Friends - 21/11/2019 Confirmed reviews ALL
« Pleasant and trouble-free »

Comfortable room and good service

Ian T. Business - 13/11/2019 Confirmed reviews ALL
« Not so good »

Room cold heating turned to maximum no restaurant available as advised closed at weekend ordered Room service supposed to be Gourmet Chicken salad came as a dish of salad leaves 3 small baby tomatoes 3 slices of very small chicken sprinkle of grated cheese no dressing for 16 euros per salad not impressed with stay Accor platinum member

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ian T., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Rouen Centre Cathédrale. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, C.POMAREDE

Phil Business - 09/11/2019 Confirmed reviews ALL
« Comfortable »

I’ve stayed many times over the years and have always enjoyed my time even though my days in France are usually crazy busy. The staff have always been very helpful to me.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Phillip joseph T., We very much appreciate your comments regarding your stay at the Hôtel Mercure Rouen Centre Cathédrale. It is always a pleasure to receive positive feedback. I will share your comments with our team. Next time we hope that we can give you the room 341 (your favorite :) ) We hope to see you again ! Have a nice day. Best regards. C.POMAREDE Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Caro Solo - 07/11/2019 Confirmed reviews ALL
« very good . »

very clean ,staff very cordial.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Carolyne A., We very much appreciate your comments regarding your stay at the Hôtel Mercure Rouen Centre Cathédrale. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, C.POMAREDE

John P. Couples - 03/11/2019 Confirmed reviews ALL
« Professional courteous and helpful »

Professional courteous helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear john p., We thank you very much for this comment. We are glad to know that you enjoyed your stay and I will share your satisfaction with my staff as soon as possible. We hope to see you again at the Mercure Rouen Centre Cathedrale. Have a nice day. Best regards. C.POMAREDE

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