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Hotel Mercure Rouen Centre Cathedrale 4 stars

Customer review rating (ALL Rating) 4.3/5 6,650 reviews

ALLSAFE approved hotel

Hotel Mercure Rouen Centre Cathedrale
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+ 17 Services

Hotel extras

  • Located in the historic quarter of Rouen

  • Bar, Kitchen Lounge and room service

  • Fitness room

  • Undercover private car park (not bookable, paying)

  • Very close to the SNCF train station

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Hotel Mercure Rouen Centre Cathedrale

7 rue Croix de Fer
Rue des Arsins - Accès Parking
76000 rouen

Tel: +33235526952

Fax: (+33)2/35894146

Check-in from 14h00

Check out up to 12h00


  • By plane

    PARIS ORLY At 150km / 93.75 miles

  • By plane

    PARIS ROISSY CHARLES DE GAULLE At 150km / 93.75 miles

  • By plane

    ROUEN BOOS At 11.26km / 7 miles

  • By helicopter

    BOOS At 10km / 6.25 miles

  • By train

    ROUEN RIVE DROITE At 1.5km / 0.94 miles

GPS :49.441372, 1.095359

Congress centre

  • PARC DES EXPOSITIONS 15.0 km / 9.32 mi

Hotel services


Whatever your desires, our new Cuisine Lounge offers you modernity, variety and flavor in every dish. Choose freely, just like at home.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
Catering services
  • No Restaurant
  • One Bar
  • Breakfast
    • Buffet Additional charge
  • Room service
    • Cold snacks
    • Hot meals
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 125 rooms
    • 4 rooms for people with reduced mobility
    • 20 family rooms
    • No connecting room
    • 125 non-smoking rooms
    • 5 floors
  • Languages spoken at the hotel
    • Portuguese
    • French
    • Spanish
    • English
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High Speed WiFi
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Express check-out
    • Express check-in
  • Luggage storage
    • Luggage storage
  • Desk equipment available
    • Shoe shine machine
  • Iron
    • Iron at reception
Access to property
  • Parking Additional charge
    • On site
    • 43 parking spaces
    • Private
    • Parking with security service

Our accommodation(s)

Make the most of your stay with a range of recently renovated rooms with decor inspired by the impressionists. Choose a standard room with double bed or twin beds, or even with a sofa, Some rooms enjoy a privileged view over the Cathedral from the balcony or terrace. Let yourself be seduced by the cozy atmosphere of the Suite and its lounge space, where you can enjoy views of the Cathedral.

Our guest reviews for
Hotel Mercure Rouen Centre Cathedrale

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

6,650 reviews

TripAdvisor Rating 4.0/5

1,941 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Centrally located hotel with basic accomodations

Customer review rating 3.5/5

Robber P. Business - 21/11/2021 Confirmed reviews ALL

A perfect location in the centre of Rouen with the luxury of parking - albeit paid. Unremarkable standard mercure rooms. 1970s with several refurbs

Excellent location

Customer review rating 4.0/5

Lisa Couples - 13/11/2021 Confirmed reviews ALL

Excellent location in old town. Nice breakfast. Spacious, clean room. Difficult to find hotel parking; instructions confusing; gave up. However, public parking same price, nearby

well located, but with some major/critical features that are not being taken care off

Customer review rating 2.5/5

Renata C. Families - 09/11/2021 Confirmed reviews ALL

the hotel is very located and allows visitors to visit all of Rouen's main attractions as all of them are at an on foot distance. However, the hotel is poorly conserved and is now in desperate need of some upgrade. On top of this the hotel is terrible as far as cleaning goes. an important example is the amount of hair that can be fund in both the bathroom floor and shower. it is disgusting

Excellent location and friendly, helpful and professional staff

Customer review rating 4.5/5

John S. Couples - 02/11/2021 Confirmed reviews ALL

An excellent short break in a hotel that lived up to expectations. Service was excellent and our room, 421, had a stunning view of the cathedral. Happy to recommend and would not hesitate to return. Parking the car at the hotel was not for the feint hearted! Please consider providing a non slip shower mat.

Excellent Location

Customer review rating 4.5/5

Anonymous Couples - 30/10/2021 Confirmed reviews ALL

The staff were extremely helpful and the hotel is excellently located in the centre of Rouen. The only negative is the breakfast is expensive and there is a fab Boulangerie almost next door!

Dear Jacquie Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Christophe POMAREDE Directeur

Great location

Customer review rating 4.0/5

Jan Couples - 20/10/2021 Confirmed reviews ALL

Lovely stay at the Mercure. Staff very friendly and helpful, booking restaurants for us. Hotel very clean and a great location for exploring Rouen. Breakfast well organised and very tasty. Will definitely be back!

Well located - services would benefit from better training

Customer review rating 2.5/5

Anonymous Couples - 19/10/2021 Confirmed reviews ALL

See above

Well located, lovely and helpful staff. A great stay all round

Customer review rating 4.5/5

Aonghus O. N. Families - 17/10/2021 Confirmed reviews ALL

A lovely stay.

Excellent location

Customer review rating 5.0/5

Anonymous Couples - 08/10/2021 Confirmed reviews ALL


Well located

Customer review rating 3.5/5

Anonymous Couples - 02/10/2021 Confirmed reviews ALL

Nice and clean Room, god breakfast and perfect location

Dear Madam Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sorry for waitting on reception desk, Sincerely, Christophe POMAREDE Director

all was as expected

Customer review rating 5.0/5

Dr M. S. C. D. K. Couples - 01/10/2021 Confirmed reviews ALL

We only stayed one night, on our way back home and it was a perfect end of our holidays

Dear Marta Thank you for the great review and score of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Christophe POMAREDE Directeur

Fabulous location

Customer review rating 4.5/5

Anne C. Couples - 29/09/2021 Confirmed reviews ALL

We love this hotel, especially its location. Spacious rooms and great beds. Like the decor.

Dear Anne Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Christophe POMAREDE Directeur

Good location and stay

Customer review rating 4.0/5

Robin V. Couples - 27/09/2021 Confirmed reviews ALL

Receptionist and all staff very friendly. Nice room.

Excellent location and facilities

Customer review rating 5.0/5

Martyn S. Couples - 26/09/2021 Confirmed reviews ALL

Very helpful staff

Great location

TripAdvisor rating 4.0/5

Gerry55 20/09/2021 TripAdvisor review

This hotel is located in the pedestrian old part of Rouen 2 minutes walk away from the cathedral. Staff were friendly and very helpful. It was important to get information about the best way to access the hotel by car as a code is needed to lower the bollard in the pedestrian zone. The hotel kindly provided the information by email. However the car parking situation is less than perfect as there is no guarantee of getting a space in the underground hotel car park and that makes arriving by car a stressful experience. Our room had everything we needed but was a bit stark and bare for Mercure standards. Breakfast choice was excellent.


TripAdvisor rating 4.0/5

pamduffy 16/09/2021 TripAdvisor review

The hotel was fine, the room comfy and the view of the Cathedral and old town was lovely, but we used this hotel as a stop over and after an 8 hour drive we arrived in Rouen. The sat Nav wasn't very helpful and we ended up taking many wrong turns. When we did find the right place there were bollards up and we didn't know how to get through, a queue was building up behind so we had to reverse and drive off again and I telephoned the hotel. We got through the bollards on the next attempt and found the hotel, but I was told the car park was full and we would have to park on the public car park. We were very stressed by this time and considered carrying on driving but we were given directions to a car park and decided to stay. The directions were not easy to follow and we drove around and around again, eventually finding a car park. We then had to find the hotel carrying our luggage. It was around 10;30 before we were able to find somewhere that was still serving food and very late by the time we ate. So a relaxing last night of our holiday it wasn't. I don't usually book city centre hotels for these trips and I won't make the same mistake again. I think it was poor of the hotel website not to point out that there is only limited parking available. I had specifically asked for parking when booking.

Saved by the location

TripAdvisor rating 3.0/5

ElisabethOdJ Family - 16/07/2021 TripAdvisor review

The location is excellent, right at the cathedral. However, the room and bathroom weren’t very clean, windows were very dirty (which is a shame because our view was at the cathedral) and most of the staff weren’t very friendly (e.g. didn’t greet you when leaving or entering the hotel). Breakfast was fine and we had a pleasant stay after all.

A great hotel in the heart of Rouen City

TripAdvisor rating 5.0/5

jonathon_todd 26/07/2020 TripAdvisor review

Stayed in a suite with our family of four. Plenty of room and view looking on to the Cathedral. Underground parking made the arrival and departure easy. Staff very friendly and provided excellent ations for local restaurant s and bistros. Would highly recommend.

Review of stay at Mercure Rouen Centre Cathedrale Hotel

TripAdvisor rating 4.0/5

annkendall103 Couples - 01/11/2019 TripAdvisor review

Very happy with our stay. Comfortable room with view of cathedral tower over rooftops. Only had breakfast on one morning. This was fine but not wonderful - expensive too. Service at Reception efficient and helpful.

Be at the centre

TripAdvisor rating 5.0/5

keithr514 Couples - 31/10/2019 TripAdvisor review

This hotel is right in the centre of Rouen and once you have parked the car everything of note is within walking distance. The hotel is modern and comfortable and the staff friendly and helpful. Oh and the breakfast is excellent. We were there for a long weekend and thoroughly enjoyed our stay. Rouen is a beautiful city and after a day of walking, shopping and sightseeing the hotel provided the perfect resting place before we went out for dinner in one of the many very good restaurants that are close by. Finally returning for a very comfortable sleep.

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