Hotel - Sofitel Luxembourg Europe
Sofitel Hotel Sofitel Hotel

Sofitel Luxembourg Europe Hotel

4.5/5 1,214 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Public outdoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • LUXEMBOURG FINDEL
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
    • Dutch
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 4PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Gift shop/newspaper shop
  • Porter

Leisure and activities

  • Babysitting on request

Catering

  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 7 meeting room(s)
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

ARCELOR2 km / 1.24 mi BEI0.5 km / 0.31 mi DEUTSCHE BANK2 km / 1.24 mi EUROPEAN INSTITUTIONS0.36 km / 0.22 mi FERRERO-SOREMARTEC LUX.7 km / 4.35 mi FORTIS3.5 km / 2.17 mi NATO/NAMSA15 km / 9.32 mi SAL OPPENHEIM3.1 km / 1.93 mi STATE STREET3.5 km / 2.17 mi
BANQUE EUROPEENNE D'INVESTISSEME0.5 km / 0.31 mi CLEARSTEAM3.5 km / 2.17 mi EUROCONTROL0.5 km / 0.31 mi FERRERO4.5 km / 2.8 mi FIDELYTI INVESTIMENT0.9 km / 0.56 mi LOMBARD3.3 km / 2.05 mi RBS/ABN AMRO3.5 km / 2.17 mi SEB2.7 km / 1.68 mi UBS3.1 km / 1.93 mi

Congress centre

CENTRE DES CONGRES KIRCHBERG0.5 km / 0.31 mi

Exhibition centre

FOIRE INTERNATIONALE3 km / 1.86 mi

Your meetings and events

Sofitel Luxembourg Europe is an ideal venue for events from a private meeting to a Luxembourg wedding or conference. Create an inspiring tailored event in 500 sq m of space with events and conferences seamlessly executed by meetings concierges.Seven versatile meeting rooms feature natural light and cutting-edge audiovisual equipment. Our chef can suggest creative catering ideas. A superb Luxembourg hotel for business events and meetings we offer complimentary Wi-Fi and business facilities.For larger events arrange a gourmet banquet cocktail party or wedding in the atrium one of the most striking venues in Luxembourg. The soaring glass-ceilinged space hosts up to 400 guests and can be customized to your desires.

Sofitel Luxembourg Europe Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
JULIETTE 60 m2 4 m 40 20 20 24 40
ROMEO 70 m2 4 m 60 30 30 39 50
AUTUNNO / INVERNO 75 m2 2 m 50 18 25 24 70
PRIMAVERA / ESTATE 75 m2 2 m 50 18 25 24 50
AUTUNNO & INVERNO 150 m2 2 m 120 30 35 54 140
PRIMAVERA & ESTATE 150 m2 2 m 120 30 35 54 140
ATRIUM 525 m2 15 m 0 0 0 0 250
    • Flipchart
    • Videoconferencing
    • Audio and video equipment
    • Podium
    • Lectern
    • Day light
    • WIFI access
    • Slide projector
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room
    • High speed transmission line
    • Simultaneous interpreting

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Decorated in a classic contemporary style, all rooms feature Sofitel's 'MyBed' for a perfect night's sleep. Other features include high-speed Internet and wifi access, safe deposit, minibar, satellite/cable TV and full 24-hour room service.

  • 109 rooms
  • 109 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 4 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Baby bed
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Phone with 2 handsets in room
    • High speed transmission line
    • Minibar
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars
4.6/5 ALL Rating 5,527 reviews

Our guest reviews for
Sofitel Luxembourg Europe

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 1,214 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Anonymous Business - 07/02/2020 Confirmed reviews ALL
« Good location, tidy room. »

Nice room near the conference center.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mister, We would like to truly thank you for taking a moment out of your precious time to answer our survey. We could not be happier to read such amazing review, we will make sure to pass on your very kind words onto our Ambassadeurs. It was an absolute pleasure welcoming you to Sofitel Luxembourg Europe, and we hope that we will do so once again very soon. We remain at your entire disposal should there be anything we can do to facilitate your next stay with us. Best regards, Fernando López Lens General Manager Sofitel Luxembourg Europe

Kjl Business - 05/02/2020 Confirmed reviews ALL
« Good stay, a hotel with good rooms and nice atmosphere »

Good experience, nice rooms, good breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, Thank you for taking your time and sharing with us your experience with Sofitel Luxembourg Europe. We would like to thank you for your kind review regarding your stay at the hotel. We are pleased to learn that you have enjoyed hotels atmosphere and facilities. We sincerely hope you can give us another opportunity to welcome you back, so we can give you an even better experience, and a perfect stay. Kind regards, Fernando López Lens General Manager Sofitel Luxembourg Europe

Ritesh C. Couples - 04/02/2020 Confirmed reviews ALL
« Good location + excellent hospitality & service »

The front desk staff and others were courteous, helpful and enthusiastic. They helped us check-in and check-out promptly with patient ear for all our queries about the facilities, city attractions and transport.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr C., Thank you for kindly taking your time and wishing to share your experience with Sofitel Luxembourg Europe. We are honored to receive such kind comments regarding our hotel. We are pleased to learn that you have enjoyed our service, as well as our convenient location next to public transportation, which makes it easier to visit our Luxembourg City. Our “Ambassadors” always try to provide the best service, so you can feel welcome and at home. We are overjoyed that we made your stay with us extra special. We sincerely hope you can give us another opportunity to welcome you back, so we can give you a fantastic experience and unforgettable memories. Warm regards, Fernando López Lens General Manager Sofitel Luxembourg Europe

Geertrui Families - 02/02/2020 Confirmed reviews ALL
« Mooi hotel »

Mooie suite, accommodatie perfect

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We very much appreciate your comments regarding your stay at Sofitel Luxembourg Europe and we wanted to thank you for it. It is always a pleasure to receive positive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fernando Lòpez Lens General Manager Sofitel Luxembourg Europe

Yves S. Business - 29/01/2020 Confirmed reviews ALL
« Preferred Stay in Luxembourg »

There is no other place abroad home I feel as comfortable as in the Sofitel in Lux. Keep up with the high quality service!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., We wanted to thank you for have taken of your precious time to write us this review following your last stay at Sofitel Luxembourg Europe. We are thrilled to read that you continue to enjoy your stay with us. As you already know, we want to offer you the best possible service because your satisfaction is our priority. Furthermore, making you feel at home is what we wish, these words touch us. We hope to welcome you again for another wonderful stay. Best regards, Fernando López Lens General Manager Sofitel Luxembourg Europe

Yorick Business - 28/01/2020 Confirmed reviews ALL
« Good stay »

The hotel is nice, good facilities and close to my destination. I was unable to check-in online. This caused my loyalty card not to be registered properly. So during check-in at the desk, I got the feeling that my loyalty benefits weren't arranged. And since this was the first time in my current level, that was a bit of a bummer.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr K., Thank you for taking your time and sharing with us your feedback about you stay at Sofitel Luxembourg Europe. We are pleased to learn that your overall experience was to your satisfaction, however we would like to apologize that you were not happy with some aspects of your stay, including the unavailability of online check in. Please rest assured that we are doing everything to resolve the issues, so you can have a better experience in the near future. We sincerely hope that you can give us another opportunity to welcome you back, so we can give you a beautiful experience. Kind regards, Fernando López Lens General Manager Sofitel Luxembourg Europe

Kim Couples - 26/01/2020 Confirmed reviews ALL
« Good stay. »

Our first time at this hotel. Staff was very friendly and efficient . We enjoyed the Italian restaurant in the hotel as well.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Madam, Thank you for taking your time and sharing your experience with Sofitel Luxembourg Europe. We are honored that your first experience in our hotel and our gastronomic Italian restaurant Oro e Agento has been most enjoyable. Our ambassadors always strive to provide the best service to our guests. Your satisfaction is the best reward we can receive. We hope to have the chance to welcome you again, so that we can offer you a fantastic experience. Best regards, Fernando López Lens General Manager Sofitel Luxembourg Europe

Simo Business - 25/01/2020 Confirmed reviews ALL
« Well located for my place of work, super good stay »

I always feel comfortable in the Sofitel, like at home

Our hotel has responded to the review
Our hotel has responded to the review

Dear Madam, Thank you for taking your time and sharing with us your experience at Sofitel Luxembourg Europe. We are honored to receive such kind comments regarding your stay at the hotel. We are happy to make you feel at home. We would like this to make that impression for each of our customers because your comfort is our priority. We sincerely hope you can give us another opportunity to welcome you back, so we can give you a fantastic experience and unforgettable memories. Kind regards, Fernando López Lens General Manager Sofitel Luxembourg Europe

Sue Business - 23/01/2020 Confirmed reviews ALL
« Good hotel with the most comfortable bed possible »

I have stayed before and I come back because the beds are so comfortable. I found it difficult to get a cab in the morning but that was my own fault as I was asked if I wished to book one the night before.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sue, First of all, we would like to thank you for taking your time and sharing your experience with Sofitel Luxembourg Europe. We are delighted to hear that you had a lovely stay and that you enjoyed our Sofitel beds. Please know, that your satisfaction is the most beautiful reward we can receive. We are sorry that it is hard to get a taxi in the morning in Luxembourg. Next time you will be staying with us, it will be our pleasure to arrange everything for you the night before, so you can have a less stressfully morning. We hope to have the chance to welcome you again in the near future. Warm regards, Fernando López Lens General Manager Sofitel Luxembourg Europe

John T. Solo - 22/01/2020 Confirmed reviews ALL
« Noted luxuries »

Had a great stay, very comfy beds, luxury linens, ample towels, good toiletries, great housekeeping, minibar drinks appreciated, friendly service, quality restaurant. Only faults I could find is the music TV channel (73) wasn't working and at times the internet seemed a bit slow. And I went to the wrong Sofitel on arrival...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mister John T., We very much appreciate your review following your stay at the Sofitel Luxembourg Europe. We are always thrilled to read that our guests enjoyed their stay with us. We make it a point of honor to offer you the most comfortable bedding possible so that you can rest as well as possible. However, we are sorry to read that you have encountered problems with the channel 73. We have already asked our technician to investigate in order to understand the problem. We hope to have the chance to welcome you a second time for another stay even better than the previous one. Best regards, Fernando López Lens General Manager Sofitel Luxembourg Europe

Steven Families - 22/01/2020 Confirmed reviews ALL
« Absolutely fantastic hotel with brilliant location. »

Top of the range room and the staff always helpful, friendly and make sure that our stay are very comfortable. Cant recommend any better than this hotel to stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Steven, Thank you for taking your time and sharing with us your review about your stay at Sofitel Luxembourg Europe. It is so wonderful that you found our hotel so accommodating and welcoming. Our “Ambassadors” will be thrilled to learn that they made your stay so pleasant. We are overjoyed that you liked our amenities and facilities. Our goal is for you to feel joyful and at home, we are happy that we’ve achieved that. We sincerely hope that you can give us another opportunity to welcome you back, so we can give you a wonderful experience. Kind regards, Fernando López Lens General Manager Sofitel Luxembourg Europe

S. F. Business - 21/01/2020 Confirmed reviews ALL
« Fantastic service, except for 1 major thing »

I had a fantastic stay with you, when I couldn't find the car park upon arrival your doorman walked with me to the car and directed me, the room was well serviced, the breakfast staff learned my name within a few days, these are touches that make a huge difference and differentiate you from your competitors. Unfortunately on the last morning there was no hot water which meant I have to go to work without a shower. These things happen, but when they do I expect you to take responsibility for it, this means either refunding some of that night's rental, or an offer to upgrade me to a suite on my next stay, or even additional tier points, but something that recognised the inconvenience and assures me that my future business is appreciated.

Our hotel has responded to the review
Our hotel has responded to the review

Dear S. F., Thank you for taking your time to respond to our survey and sharing with us your opinion about Sofitel Luxembourg Europe. It is very kind of you to complement our staff and to let us know that our hotel was very accommodating. However, we sincerely apologize that you did not have the hot water on your last day with us. We always strive to provide an excellent service for every guest. It’s upsetting to know that this service was not available to you during that day. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. We appreciate you sharing your opinion, and it is our hope that you will give us the opportunity to better serve you in the near future. It will be an honour to welcome you back. Best regards, Fernando López Lens General Manager Sofitel Luxembourg Europe

Paweł Business - 17/01/2020 Confirmed reviews ALL
« EVerything was good, but the room was cold »

top quality service except for the A/C. No matter what temperature was set it was only making the room colder.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Pawel, First of all we thank you for taking the time to give us your feedback on your stay and for choosing Sofitel Luxembourg Europe. We are delighted to hear that your stay has lived up to your expectations. However, we are sorry that you felt uncomfortable with the temperature in your room. We can ensure that we will look into this issue and make sure it will not happen again. Your satisfaction is the best reward we can receive. We hope to have the chance to welcome you again and to take up the challenge of offering you an even more enjoyable stay. Sofitel Luxembourg Europe Fernando López Lens, General Manager

Philip W. Families - 07/01/2020 Confirmed reviews ALL
« Comfortable and enjoyable stay »

Staying at Sofitel was a pleasureable experience. The rooms were clean and comfortable and any issues I had during my stay were dealt with quickly by attentive staff. The hotel is in a great location on the right side of the city to the airport and very close to the new tram system which enables quick and easy transport into the city. Thoroughly recommended!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Philip W., Thank you for kindly taking your time and wishing to share your experience with Sofitel Luxembourg Europe. We are honored to receive such kind comments regarding our hotel. We are thrilled to learn that you have enjoyed hotel’s facilities as well as our convenient location next to public transportation, which makes it easier to visit our Luxembourg City. Our “Ambassadors” always try to provide the best service, so you can feel welcome and at home. We are overjoyed that we made your stay with us so pleasant. We sincerely hope you can give us another opportunity to welcome you back, so we can give you a fantastic experience and unforgettable memories. Warm regards, Fernando López Lens General Manager Sofitel Luxembourg Europe

R. Couples - 03/01/2020 Confirmed reviews ALL
« Excellent »

Excellent

Our hotel has responded to the review
Our hotel has responded to the review

Cher Monsieur R., Nous souhaitons vous remercier pour cet éloge à la suite de votre séjour au Sofitel Luxembourg Europe. Nous sommes sincèrement touchés par ce simple mot "excellent" qui résumé à lui seul la qualité de séjour que nous souhaitons offrir à chacun de nos invités. En effet, votre satisfaction est le résultat du travail que nous effectuons avec plaisir jour après jour. Nous ne manquerons pas de partager votre retour avec nos "Ambassadeurs", je suis sûr que celui-ci nous apportera une motivation supplémentaire afin de continuer à encore nous améliorer. Nous espérons vous accueillir dans un futur proche pour un autre merveilleux séjour. Bien chaleureusement, Fernando López Lens Directeur Général Sofitel Luxembourg Europe

Anonymous Couples - 01/01/2020 Confirmed reviews ALL
« Quite good with a few unexpected perks »

At times the staff were rather unfriendly. Otherwise the stay was good overall

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We would like to thank you for have taken the time to write us this feedback concerning your recent stay at Sofitel Luxembourg Europe. Indeed, it is always pleasant for us to receive good review. However, we are truly sorry that the communication with our waiters at our restaurant did not met your expectations. This is an isolated problem, but we will take steps to prevent this kind of problem in the future. We will share your comments with our "Ambassadeurs" to encourage them to continue to strive to improve the quality of our services. We look forward to welcome you again for another stay even better than the previous one. Kind regards, Fernando López Lens General Manager Sofitel Luxembourg Europe

Anonymous Families - 01/01/2020 Confirmed reviews ALL
« Christmas Staycation »

The staff were friendly and accommodating. All of our requests were provided on time. We also availed the Christmas Eve Dinner provided in the hotel. Unfortunately, the food was below our expectation and the ambiance didn’t embody the Christmas vibe we were hoping for.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Madam, We very much appreciate your comments regarding your stay at the Sofitel Luxembourg Europe. It is always a pleasure to receive positive feedback, indeed your satisfaction is the best reward for our "Ambassadeurs". However, we are truly saddened to read that the Christmas Eve Dinner did not met your expectations. We will investigate to better understand what has not been so that it does not happen again in the future. We are hoping to welcome you again soon for another stay even better than the previous one. Kind regards, Fernando Lòpez Lens General Manager Sofitel Luxembourg Europe

Bumsu K. Solo - 31/12/2019 Confirmed reviews ALL
« Super »

Valuable for the price

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mister Bumsu K., We would like to thank you for have taken the time to write us this review following your stay at Sofitel Luxembourg. It is always pleasant for us to receive such warm comments, especially from someone who knows Accor hotels as well. At Sofitel, we are committed to ensuring that each of our guests has the best possible time and leaves with lots of good memories. We hope to have the joy to welcome you again in the near future for another perfect stay. Best regards, Fernando López Lens General Manager Sofitel Luxembourg Europe

Anonymous Families - 30/12/2019 Confirmed reviews ALL

Very clean, extremely friendly staff and good service, parking area slightly difficult to find due to several construction sites

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, First of all, we would like to thank you for your comments concerning your recent stay at Sofitel Luxembourg Europe. It is always a pleasure to receive good comments like yours. Indeed your satisfaction is the best reward for us. However, we apologize that you found the access difficult because of the works around the hotel. We understand your point of view and are happy that in a few months it will be completely finished. We hope to have the opportunity to welcome you again soon for another stay even better than the previous one. Best regards, Fernando López Lens Directeur Général Sofitel Luxembourg Europe

Nick F. Couples - 30/12/2019 Confirmed reviews ALL
« Very satisfied »

Excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nick F., Thank you for taking your time and wishing to share with us your opinion about Sofitel Luxembourg Europe. We are so pleased that you had an excellent stay with us. It is an honor to receive a perfect review like yours. Your happiness is our priority. Thank you again for sharing your experience, and we hope your next visit with us will be as pleasant as the previous one. Kind regards, Fernando López Lens General Manager Sofitel Luxembourg Europe

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