Mercure Hotel Amsterdam West

Mercure Hotel Amsterdam West 4 stars

Customer review rating (ALL Rating) 3.9/5 351 reviews

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Hotel extras

  • 200 meters from a small beach and lake called ''strand het nieuwe meer''

  • Easy to reach by car and public transport

  • Breakfast buffet, bar and restaurant at the hotel

  • 14 meeting rooms available

  • Reception at your service 24 hours a day

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Mercure Hotel Amsterdam West

Oude Haagseweg 20
1066 BW AMSTERDAM
Netherlands

GPS:52.337578, 4.817787

Telephone +31 20 512 6767

Fax +31 20 615 9027

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

AT WEST

The recently renovated Wines & Dishes Restaurant offers an extensive choice of healthy, tasty and light meals prepared with a variety of fresh produce. Each dish is prepared with simple, natural ingredients. You will taste the difference.

Your meetings and events

Mercure Hotel Amsterdam West is ideally located for organizing conferences and meetings. The hotel has 14 rooms and a maximum capacity of 200 people. The Mercure Hotel Amsterdam West is situated 200 Meters from park the Oeverlanden and a lake with a small beach area called ''Het Nieuwe Meer'', ideal for outdoor and teambuilding activities. Just tell us your wishes and we are more than happy to see how we can create a successful meeting or event for all your participants.

Room descriptions and layouts

24 

meeting rooms

From 1 to 160 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

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Our accommodation(s)

Choose the room that meets your requirements from our room categories. Sleep in a Standard room, a Privilege room with a garden view, or a spacious Junior Suite.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  351 reviews

TripAdvisor Rating  3.5/5  1,371 reviews

Customer review rating 2.5/5

Stefan Business - Confirmed reviews ALL

Odd experience. Key card not working - had to return to reception. Breakfast not included but unclear during booking. IT issues upon checkout; received bill later by email but only after a reminder as they had misspelled the email address. Parking ticket machine not working. Overall the hotel looks oldish and sad.

Dear Stefan H., Thank you for taking the time to tell us about your experience at the Mercure Hotel Amsterdam West. We are very sorry for the experience you had; please allow us to express our sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Hotel Amsterdam West

Disappointing

Customer review rating 3.0/5

Nigel B. Couples - Confirmed reviews ALL

Restaurant not open tired room and very expensive to park but the breakfast was good

Dear Nigel B., Thank you for taking the time to tell us about your experience at the Mercure Hotel Amsterdam West. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Hotel Amsterdam West

Was disappointed

Customer review rating 2.5/5

Na Couples - Confirmed reviews ALL

We selected the hotel because it had a restaurant which was closed for the duration of our visit.

Dear Patricia R., Thank you for taking the time and trouble to complete a survey following your recent stay at the Mercure Hotel Amsterdam West. We are very sorry for the experience you had; please allow us to express our sincerest apologies. Thank you again for bringing these important issues to our attention, as it is only through such constructive comments and observations that we are able to continually monitor and so improve the services we provide. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Hotel Amsterdam West

Pretty Good Stay

Customer review rating 3.5/5

Md R. I. Couples - Confirmed reviews ALL

The hotel is located in the middle of almost nowhere between city centre and airport. The location is really peaceful. But the first experience was not a good one. I booked a room almost 3 months before my stay and checked in online 2 days prior, yet I had to wait in the lobby to get my keys. They told me that there is no room available and I waited around 2 hours for them to empty and clean a room for me. Apart from that, the stay was pretty well. Room service was not upto the mark but manageable.

Dear Md Rakibul I., We very much appreciate your comments regarding your stay at the Mercure Hotel Amsterdam West. We are very sorry for the experience you had during your check-in; please allow us to express our sincerest apologies. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for your kind feedback, and we hope to see you again soon for another journey with us. Best regards, Mercure Hotel Amsterdam West

perfect for business and easy to get around Amsterdam from the location

TripAdvisor rating 4.0/5

bnavarromailbox Families - TripAdvisor review

We had a long stay (3 weeks) in Amsterdam. The hotel was very functional, at 15 mn max to any place in the city by car. The hotel has a large parking with a service station next door with plenty of chargers for electric cars. In addition, ideal to continue exercising as in front of a natural reserve with a nice lake to do sports. The friendliness of staff and eagerness to help compensate for the age of the facilities.

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Other web-users rate our hotel

  • 285 reviews 6.9/10 Location
  • 414 reviews 6.5/10 Room
  • 335 reviews 7/10 Service
  • 201 reviews 5.7/10 Cleanliness
  • 172 reviews 7.5/10 Breakfast
  • 130 reviews 3/10 Value
  • 102 reviews 4.8/10 Food
  • 75 reviews 4.4/10 Amenities

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