Mercure Hotel Amsterdam West 4 stars

Customer review rating (ALL Rating) 3.9/5 438 reviews

Hotel extras

  • 200 meters from a small beach and lake called ''strand het nieuwe meer''

  • Easy to reach by car and public transport

  • Breakfast buffet, bar and restaurant at the hotel

  • 14 meeting rooms available

  • Reception at your service 24 hours a day

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Mercure Hotel Amsterdam West

Oude Haagseweg 20
1066 BW AMSTERDAM
Netherlands

GPS:52.337578, 4.817787

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

AT WEST

The recently renovated Wines & Dishes Restaurant offers an extensive choice of healthy, tasty and light meals prepared with a variety of fresh produce. Each dish is prepared with simple, natural ingredients. You will taste the difference.

Your meetings and events

Mercure Hotel Amsterdam West is ideally located for organizing conferences and meetings. The hotel has 14 rooms and a maximum capacity of 200 people. The Mercure Hotel Amsterdam West is situated 200 Meters from park the Oeverlanden and a lake with a small beach area called ''Het Nieuwe Meer'', ideal for outdoor and teambuilding activities. Just tell us your wishes and we are more than happy to see how we can create a successful meeting or event for all your participants.

Room descriptions and layouts

24 

meeting rooms

From 1 to 160 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

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Our accommodation(s)

Choose the room that meets your requirements from our room categories. Sleep in a Standard room, a Privilege room with a garden view, or a spacious Junior Suite.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  438 reviews

TripAdvisor Rating  3.5/5  1,377 reviews

Nice rooms and helpful front desk people

Customer review rating 4.5/5

Indira G. Families - Confirmed reviews ALL

The rooms are very nice and clean. The front desk staff was very helpful getting taxis when we needed them. Only negative: the front door was hard to find and there aren't signs making it obvious.

Dear Indira G., We very much appreciate your comments regarding your stay at the Mercure Hotel Amsterdam West. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to warmly welcoming you again to Mercure in the near future. Sincerely, Mercure Hotel Amsterdam West

Fabulous hotel

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Have visited this hotel several times and each time the stay has been fantastic, service, cleanliness, friendly and welcoming staff, the manager was outstanding and accommodating on our request. He is a great ambassador for the hotel.

Dear Rachel M., We very much appreciate your comments regarding your stay at the Mercure Hotel Amsterdam West. It is always a pleasure to receive such positive feedback and we will be delighted to share your kind comments and compliments with all our colleagues. Thank you again for sharing your experience, and we look forward to warmly welcoming you again to Mercure in the near future. Best regards, Mercure Hotel Amsterdam West

Had a good stay

Customer review rating 4.5/5

Arjan B. Business - Confirmed reviews ALL

Good contact with reception, as the first room offered was not cleaned and looked still occupied. Reception immediately arranged a new room that was clean and had new towels in bathroom. Breakfast was very good and location is also good.

Geachte Arjan B., Wij stellen uw opmerkingen over uw verblijf in Mercure Hotel Amsterdam West zeer op prijs. Het is altijd prettig om positieve reacties te mogen ontvangen. Uw opmerkingen zullen wij overbrengen aan ons team. Wij zijn ervan overtuigd, dat uw reactie ons personeel zal stimuleren om voortdurend te blijven streven naar een hoge kwaliteit van onze dienstverlening. Nogmaals bedankt voor het delen van uw ervaringen en wij hopen dat uw volgende bezoek nog prettiger zal verlopen dan het vorige. Met vriendelijke groet, Mercure Hotel Amsterdam West

Hotel needs a facelift. Unreliable restaurant service

Customer review rating 0.5/5

Anon Couples - Confirmed reviews ALL

I was very disappointed with this hotel. I stayed there about 10 years ago and was surprised to see that it that the rooms haven't been renovated over this time. So it is all a bit sad and run down. The corridors are particularly shabby looking and as you have to walk down some very long corridors to get to some rooms, this is noticeable. Moreover, the Sunday night we went the kitchen wasn't open due to staff shortages, so all they could provide was a very poor looking Pizza. In the end we ordered a take away and used some plates and cutlery from the hotel, but it ended up being a rather late evening. What is really upsetting is that we asked about the restaurant on check-in and were told it was open between 18:00-21:00. If we had been properly informed we could have planned better. Note that there are no other nearby restaurants. The car park is quite expensive at 25 Euro, considering that the hotels is located a long way out of the city centre. So I won't be repeating my stay at this hotel

Geachte Owen W., Bedankt dat u de tijd heeft genomen om ons te vertellen over uw ervaring in Mercure Hotel Amsterdam West. Het spijt ons te horen dat uw verblijf niet aan uw verwachtingen heeft voldaan; hiervoor willen wij u dan ook onze oprechte excuses aanbieden. Bedankt voor het onder de aandacht brengen van deze belangrijke kwesties, want alleen door dergelijke constructieve opmerkingen en observaties kunnen we de diensten die we leveren voordurend controleren en verbeteren. Wij stellen het op prijs dat u uw opmerkingen met ons heeft willen delen en wij hopen dat u ons de kans wilt geven om u in de nabije toekomst beter van dienst te zijn. Hoogachtend, Mercure Hotel Amsterdam West

Customer review rating 2.0/5

Selcuk D. Business - Confirmed reviews ALL

Well, I have already mentioned it in the hotel, my room was not cleaned the first day when I have returned quite tired from the conference. I told this to reception and they have given me another room, which is okay, but I needed to collect all my stuff and transport into the new room. This is not the purpose of staying in an hotel, right? And I am paying it. So, then in the new room one lamp (on the table) and the hair dryer was not functioning! So, a downgrade. There was a continuous noise in both rooms, could be the heating I am not sure. The parking is extremely expensive, whereas there is free of charge parking on the other side of the road. So, what is the point making me walk under the rain!? Does it really worth to get 25 Euros/night? Wouldn't it be better to get a reasonable amount and we both would be happy? And my points have not been registered yet, even though I have paid, I have checked out and got the survey. Stuff was friendly. Location is very good. Room was clean. Thank you

Dear Selcuk D., Thank you for taking the time to tell us about your experience at the Mercure Hotel Amsterdam West. We are very sorry for the experience you had; please allow us to express our sincerest apologies. Thank you again for bringing this important issue to our attention, as it is only through such constructive comments and observations that we are able to continually monitor and so improve the services we provide. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Hotel Amsterdam West

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Other web-users rate our hotel

  • 390 reviews 6.7/10 Location
  • 532 reviews 6.4/10 Room
  • 433 reviews 6.7/10 Service
  • 5 reviews 9.4/10 WiFi
  • 265 reviews 5.6/10 Cleanliness
  • 206 reviews 7.2/10 Breakfast
  • 174 reviews 2.9/10 Value
  • 123 reviews 4.5/10 Food

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