Mercure Hotel Amsterdam West 4 stars

Customer review rating 4.2/5 4,631 reviews

Mercure Hotel Amsterdam West
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Hotel extras

  • Free shuttle service to Schiphol Airport

  • Easy to reach by car and public transport

  • Breakfast buffet, bar and restaurant at the hotel

  • 24 meeting rooms available

  • Reception at your service 24 hours a day

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • AMSTERDAM SCHIPHOL
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
Business services
  • 24 meeting room(s)
  • Conventions hotel
  • Copy/print service available

Hotel location

Mercure Hotel Amsterdam West

Oude Haagseweg 20
1066 BW
amsterdam
netherlands

Tel: +31205126767

Fax: (+31)20/6159027

Check-in from 14h00

Check out up to 12h00

  • BUS :  69 Anderlechtlaan

  • MERCURE HOTEL AMSTERDAM WEST :  397 Anderlechtlaan

  • MERCURE HOTEL AMSTERDAM WEST : 

  • By plane

    AMSTERDAM SCHIPHOL At 8km / 4 miles - Shuttle free

  • By plane

    ROTTERDAM ZESTIENHOVEN At 59km / 36.66 miles

  • By boat

    AMSTERDAM CENTRAL STATION At 9.4km / 5.84 miles

  • By helicopter

    SCHIPHOL HELIPAD At 8km / 4.97 miles

  • By car

    A4 EXIT 1 SLOTEN At 1km / 0.62 miles

  • By train

    AMSTEL STATION At 9.3km / 5.78 miles

  • By train

    CENTRAAL STATION At 9.4km / 5.84 miles

  • By train

    RAI STATION At 6.8km / 4.23 miles

  • By train

    SCHIPHOL At 8km / 4.97 miles

  • By train

    WTC ZUID STATION At 5.6km / 3.48 miles

GPS :52.337578, 4.817787

Companies

  • ABN/AMRO HEAD OFFICE 5.6 km / 3.48 mi
  • ACN 0.5 km / 0.31 mi
  • DPA 0.5 km / 0.31 mi
  • IBM 0.5 km / 0.31 mi
  • ING 5.0 km / 3.11 mi
  • KLM 8.0 km / 4.97 mi
  • MEXX 0.5 km / 0.31 mi
  • NUMICO 8.0 km / 4.97 mi
  • PHILIPS H.O. (REMBRANDTTOREN) 9.3 km / 5.78 mi
  • PWC 0.5 km / 0.31 mi
  • SANQUIN 3.0 km / 1.86 mi
  • VU ZIEKENHUIS 5.0 km / 3.11 mi
  • WTC 5.0 km / 3.11 mi
Companies

Your meetings and events

Mercure Hotel Amsterdam West is ideally located for organizing conferences and meetings. The hotel has 14 rooms and a maximum capacity of 200 people.We will work with you to make your event a success.

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel

  • Convert different units of measurement and make organising your events easier.

General equipment

  • Videoconferencing

  • Audio and video equipment

  • Podium

  • Day light

  • Syndicate rooms

  • WIFI access

  • Airconditioned meeting room

  • Hotel connected to conv. centre

  • Video equipment

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodations

Choose the room that meets your requirements from our room categories. Sleep in a Standard room, a Privilege room with a garden view, or a spacious Junior Suite.

Standard Non Smoking Room with 2 single beds

  • Max. number of persons: 2
  • Area: From 20 m² / 215 sq ft
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Standard Non Smoking Room with 1 kingsize bed

  • Max. number of persons: 2
  • Area: From 20 m² / 215 sq ft
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Superior Non Smoking Room with 1 kingsize bed

  • Max. number of persons: 2
  • Area: From 20 m² / 215 sq ft
  • Views: Park view *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Superior Non Smoking Room with 1 kingsize bed and sofa

  • Max. number of persons: 3
  • Area: From 27 m² / 291 sq ft
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Standard Single Room

  • Max. number of persons: 1
  • Area: From 20 m² / 215 sq ft
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone
Rooms

Our restaurants and bars

AT WEST

Type of cuisine: French

The recently renovated Wines & Dishes Restaurant offers an extensive choice of healthy, tasty and light meals prepared with a variety of fresh produce. Each dish is prepared with simple, natural ingredients. You will taste the difference.

Lunch

08:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

HOTEL BAR

Non contractual photo

We would love to welcome you to our cosy bar, where you can enjoy an early morning coffee, a tasty lunch or a delicious glass of flavours from the cellar' during the evening.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Mercure Hotel Amsterdam West

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

4,631 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,345 reviews

Customer review rating 4.2/5

Annie A. C. Couples - 26/03/2020 Confirmed reviews ALL

C. from Ghana and Annie from the UK who met for the first time in Amsterdam and stayed at the lovely Hotel Mercure for 9 days The staff were amazing and looked after us so well. The room was lovely and clean and well serviced and the breakfast delicious.We had such a lovely first meeting. Special thanks to Amanda, Robin, Abigail, Derek, Ernest and William. And the guys on the shuttle bus. Love you all and stay safe during this sad sad time. Annie and C.. xxxx Amazing Excellent Delicious Lovely A little way out of the centre of Amsterdam. But very good shuttle bus. Very good. Excellent room very spacious and clean.

Surprisingly good

Customer review rating 4.2/5

Val Couples - 25/03/2020 Confirmed reviews ALL

A free shuttle from Schipol took us to this rather grey hotel in the middle of motorways....... We were doubting our choice of this very convenient hotel. We were greeted by a smiling, friendly member of staff. We ate excellent food in the restaurant. Simple food but excellently cooked, full of flavour and well presented. The room was simple, comfortable and spotlessly clean. We stayed one night but would definitely choose this hotel again.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mercure Amsterdam West

Not a 4 star hotel

Customer review rating 4.2/5

Anonymous Families - 16/03/2020 Confirmed reviews ALL

Evey other hotel offered a refund due to the travel limitations but this one. As it is a 4 star hotel I did expect to get at least something, but the only thing I got was “we don’t care, we can’t help you”

Good stay

Customer review rating 4.2/5

Tracy F. Couples - 15/03/2020 Confirmed reviews ALL

The hotel and service was very nice however the fridge did not work and the light flashed constantly. More tea, coffee,sugar and milk would have been nice. I would stay in your hotel in the future hopefully with a working fridge.

Dear Guest, Thank you for taking the time to share your feedback. Sincerely, Mercure Amsterdam West

Fine!

Customer review rating 4.2/5

Kamal M. Families - 14/03/2020 Confirmed reviews ALL

Nothing extraordinary. It was an OK stay

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Mercure Amsterdam West

Good Stay

Customer review rating 4.2/5

Selin Couples - 11/03/2020 Confirmed reviews ALL

We have really enjoyed our staying on this hotel. Public transportation was very close, and information provided about the locations and travel from airport etc was accurate and useful. Bed was very comfortable and room was clean. I liked the small details like cattle, water etc. It was better than my expectations.

Amazing breakfast and delicious restaurant.

Customer review rating 4.2/5

Andre Solo - 02/03/2020 Confirmed reviews ALL

I missed gluten free bread option for breakfast.

Dear Ondrej K., Thank you for the feedback and we are glad to hear you enjoyed our restaurant. We will share this with our staff! We hope to welcome you again in our hotel. Sincerely, Mercure Amsterdam West

Super size beds

Customer review rating 4.2/5

Matt Friends - 02/03/2020 Confirmed reviews ALL

Hotel very tidy and beds massive, more like super king size. The only thing is the hotel is around 20mins from centre but hotel was very helpful telling us where to get bus and tram from.

Dear Matthew W., Thank you for taking the time to review your stay at Mercure Amsterdam West. We are glad to hear you enjoyed your stay and we hope to welcome you back soon in our hotel. Sincerely, Mercure Amsterdam West

Decent

Customer review rating 4.2/5

Anonymous Business - 29/02/2020 Confirmed reviews ALL

- Had to wait for the shuttle at the airport extra 20mins because of some "technical issue" - The room bathroom smelled like sewer - I have stayed earlier in 3 star hotel close by and this was 4 stars. Did not feel like 4 stars, actually the 3 star hotel seemed a little better + Breakfast was good + Smooth checkout and bill with email directly was handy

Dear Stefan K., Thank you for taking the time to tell us about your experience at the Mercure Hotel Amsterdam West. I am sorry that your experience did not meet your expectations and for next time let us know if you are not satisfied with your room and we can be of your assistance. We hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Amsterdam West

Standard stay:)

Customer review rating 4.2/5

Jessica Couples - 28/02/2020 Confirmed reviews ALL

stay was standard - staff were nice although not much interaction with guest. & although we had the notice on the door for staff to come in as we would be asleep, it wasn’t very nice when cleaners & people for the vending machine were walking in as we are half asleep in our bedroom afire.

Dear Jessica M., Thank you for taking the time to review your stay. Your feedback helps us to improve the quality of the hotel. Thank you again for sharing your experience, and we hope to serve you better in the future. Sincerely, Mercure Amsterdam West

Close to the Airport

Customer review rating 4.2/5

Kuti Business - 27/02/2020 Confirmed reviews ALL

Clean room. Breakfast 23€. Beer 7&

Dear Guest, Thank you for taking the time to review your stay. We hope to welcome you back to our hotel very soon! Sincerely, Mercure Amsterdam West

Great stay

Customer review rating 4.2/5

Lyndsey Couples - 26/02/2020 Confirmed reviews ALL

Lovely staff, great hotel, rooms were lovely and the food was great as well

Dear Lyndsey M., Thank you for the nice words about your stay at the Mercure Amsterdam West. I will make sure that we will share your comments with our team. I am sure that your feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope to welcome you back soon in our hotel. Sincerely, Mercure Amsterdam West

Good stay

Customer review rating 4.2/5

C. Friends - 25/02/2020 Confirmed reviews ALL

We had a pleasant stay at your hotel, breakfast was amazing, staff very helpfull and friendly, nice clean rooms with very confortable beds and pillows. A little bit difficult to reach city center.

Dear Gheorghe C., Thank you for sharing your feedback,it gives us the possibility to improve our services and quality. Thank you again for sharing your experience, and we hope to welcome you back soon in our hotel Sincerely, Mercure Amsterdam West

Good stay, great breakfast

Customer review rating 4.2/5

Denis Business - 23/02/2020 Confirmed reviews ALL

It seems all to be good, but the only thing I was disappointed a lot was a cleaning room service. For the first two nights (16-17 february, room 344) the only took care of my bed, but from the beginning and till the two nights it was some dust on the surfaces in the bathroom, moreover the mirror in the bathroom seems not to be cleaned before, because of the signs and scripts appeared after the steam dispersed within the bathroom. Furthermore, all the towels were not changed for these two nights. Alas, all the cups on the table was dirty! With the spots of coffee on both. I had to clean them up by myself. Well, at all it was a good stay with a great breakfast and quite rooms. I hope some cons of the service will be improved then.

Dear Denis V., Thank you for taking the time to review your stay. We really appreciate it, this way we can improve the quality of our hotel. Thank you again for sharing your feedback and we hope you give us the opportunity to serve you better in the future. Sincerely, Mercure Amsterdam West

Good stay, rather inconvenient location, a bit outdated.

Customer review rating 4.2/5

Lode Business - 20/02/2020 Confirmed reviews ALL

This hotel is good, but honestly just below what I expect from a 4star hotel of that class. The rooms could use some renovation, and just that little extra touch, at least the one I had, because the ones displayed on the website looked more modern, not sure if those where another type of room. I have no remarks on the breakfast, that was outstanding with a lot to choose from. Also the service at the reception and in the bar/restaurant was super. About the location I can be short, I tried to walk from the hotel to the bus station in order to get to the city, but walked back to the hotel to order a taxi, because I couldn’t find a way to safely walk from the hotel to a pedestrian zone, there is a busy 4 lane road without any sidewalks once you exit the hotel. The hotel is situated between a busy road and a highway which makes it not so interesting location wise if you don’t have a car. Overall, If you have to be in the neighborhood of the hotel, I can recommend it, if you want to visit the city, I would look for similar priced hotels closer to the city.

Dear Lode V., Thank you for taking the time to tell us about your experience at the Mercure Amsterdam West. I am sorry to hear that your experience did not meet your expectations. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to serve you better in the near future. Sincerely, Mercure Amsterdam West

Good location, comfortable stay

Customer review rating 4.2/5

Stuart B. Couples - 19/02/2020 Confirmed reviews ALL

Very friendly and helpful staff. Well located - only 10 minutes from the airport and 20 minutes from Amsterdam centre by bus. Nice rooms and great facilities.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay with us and we hope to see you again. Sincerely, Mercure Amsterdam West
Customer review rating 4.2/5

Marc J. Couples - 19/02/2020 Confirmed reviews ALL

Bed was good and cumfy and the room was nice only thing is could do with proper milk rather than powdered milk

alright

Customer review rating 4.2/5

Anonymous Business - 13/02/2020 Confirmed reviews ALL

difficult to reach by bike and to figure out where the entrance is I liked the room and bathroom, comfortable and clean

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Mercure Amsterdam West

Good value for money

Customer review rating 4.2/5

Natalia Couples - 11/02/2020 Confirmed reviews ALL

Stayed for 2 nights. Only thing i can really say is that there were two single beds instead of one double bed which was quite inconvienient for a couples getaway. Other than that perfect. Free transport from airport to the hotel’s main door. -€5 euros for a transfer to the airport. Busstop was 2 mins walk away from the hotel which is very handy as bus leaves you right in the centre of Amsterdam. Beside the hotel there is a petrol station with a small shop which is handy for late night snacks or necessary items. Overall had a great stay and staff and service were brilliant. Would definitely go back and highly recommend.

Dear Natalia G., Thank you for taking the time to review your stay at the Mercure Amsterdam West. We very much appreciate your nice comments. Thank you again for sharing your experience, and we hope to welcome you back in the future! Sincerely, Mercure Amsterdam West

no lake view on my suite as promised,so far from meeting expectations.

Customer review rating 4.2/5

Hege S. Business - 09/02/2020 Confirmed reviews ALL

dear Hotel manager I must say I was extremely disappointed that I did not get what I booked. I made my booking through booking.com and I chose to upgrade to a suite where it said."lake view" this was the only reason I made this upgrade as I am quite familiar with hotels , being General manager at multiple hotels in the past. this was what could have made the difference. the disapontment was even higher when I went to talk to the receptionist on Thursday morning asking for where the lake was , as I had been looking at highway and parkinglot so far...the woman in the reception looked strange at me and then to the computer and said ..hmm this have happened before and this was something that was wrong at booking.com....she told me there were different suites that had privilege status that was all on the lake side. I replied that ..hm I had a big sign outside my room saying privilege?? I were in room 138... she just replied that it was not the same..i explained that I was extremely disappointed that I did not get what I ordered. my company also have (I found that out now) a company rate way lower then I payed at booking.com and I feel that this could have been mentioned as well. I delivered my Bayer business card to make sure I got the correct company name on the invoice so this was something that was super clear...I was in your hotel at business as I attended BSI Internal audit training. I did not get any offer to switch room or lower the rate...no compensation I even said I be happy yo post pictures in my travel blog and at booking.com that showed the "lake view"(aka parking lot) she did however tell me she would make sure booking.com corrected the text that all suites have lake view. I found this very far from customer friendly and I feel the whole experience could have been fixed so much better since I now have a really bad impression. the restaurant was filled with friendly staff. I hope you read this and make sure things like this doeas not happen again :( and maybe teach your front office staff to correct and compensate when damage already is done, cause then I could still have a very positive impression. looking forward to hear from you. Kind regards Hege S.

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