Sofitel Lisbon Liberdade

Sofitel Lisbon Liberdade 5 stars

Customer review rating (ALL Rating) 4.6/5 777 reviews

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Description

Hotel extras

  • Close to theaters, luxury boutiques and museums.

  • In front of the metro station

  • Just walking distance from Rossio, Praça do Comércio and historic areas.

  • The best location in Lisbon, in the heart of Avenida da Liberdade

  • Elegant suites, with all the comfort of an apartment

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Sofitel Lisbon Liberdade

Avenida Da Liberdade 127
1269-038 LISBOA
Portugal

  • CAIS DO SODRE GARE DO ORIENTE:  91 AVENIDA

  • CAMPO DE OURIQUE STA APOLONIA:  709 AVENIDA

  • AMADORA ESTE - SANTA APOLÓNIA:  BLUE AVENIDA

  • Metro:  Avenida

  • CASCAIS:  CAIS DO SODRE

  • NORTH SOUTH EAST WEST:  STA APOLONIA

  • RER AVENIDA SINTRA:  ROSSIO

  • By plane

    PORTELA At 8km / 4 miles

  • By boat

    CAIS DO SODRE At 3km / 1 miles

  • By boat

    PRACA DO COMERCIO At 2km / 1 miles

  • By helicopter

    TIRES At 18km / 11 miles

  • By car

    A1 At 8km / 5 miles

  • By car

    A2 At 5km / 3 miles

  • By car

    A5 At 2km / 1 miles

  • By train

    ENTRECAMPOS At 3km / 2 miles

  • By train

    ORIENTE At 10km / 6 miles

  • By train

    ROSSIO At 1km / 0 miles

  • By train

    SANTA APOLONIA At 5km / 3 miles

  • By train

    STATION AVENIDA At 0km / 0 miles

GPS:38.71891, -9.14508

Companies

  • CANADA EMBASSY 0 km / 0 mi
  • SPAIN EMBASSY 0 km / 0 mi

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

MATIZ LISBOA

Using local and fresh products, our Executive Chef, Daniel Schlaipfer, gives his own touch to all signature dishes, arousing curiosity and taste, and offering an exclusive experience.

Your meetings and events

Number of meeting rooms: 9 | 150 people A Sofitel Ambassador will help you organize state-of-the-art audiovisual equipment and creative coffee breaks - perhaps fresh pastries or sweet Portuguese fios de ovos - along with group lunches in Le Jardin private dining room. It's not all business at this Lisbon hotel: we host Magnfique weddings and galas dinners with custom menus by our chef. Look out for ornamental roosters - a Portuguese symbol of good luck. Guests enjoy free Wi-Fi and a self-service business center.

Room descriptions and layouts

meeting rooms

From 1 to 80 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

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Our accommodation(s)

Designed for comfort, our Lisbon luxury hotel accommodations are elegant and delightful. In-room features at this Portugal luxury hotel include LCD television, WiFi, mini-bars, fresh flowers, and down comforters - for a feeling of pure "Bien-Être."

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  777 reviews

TripAdvisor Rating  4.5/5  4,802 reviews

Certificate of excellence 2022

Beautiful hotel ,great location. All staff very passionate about their hotel Sofitel.

Customer review rating 4.5/5

Des &. C. K. Couples - Confirmed reviews ALL

Check in staff could not do enough for us on arrival , made us feel special. All staff members were brilliant throughout our stay

Dear Mr. & Mrs K., Thank you for staying with us at Sofitel Lisbon Liberdade and for taking the time to comment about your stay. It was a pleasure to know that you have truly enjoyed the little surprise we prepared for you as well as your overall experience with us. Thank you for your compliments and kind words in regards to the service provided by our Ambassadors. We look forward to welcome you in the next week again. Yours sincerely, Cláudia Gouveia Guest Experience Manager Sofitel Lisbon Liberdade

Well located

Customer review rating 4.5/5

A B. T. Friends - Confirmed reviews ALL

We stayed at the hotel for 6 nights to visit Lisbon. Overall the hotel is fine and it is in walking distance to the city center (Rossini square) and there are a number is restaurants in the neighborhood. Our room overlooks the Liberdade avenue and it is small to my liking, there is no working table with power supply to use a computer, the bath room is not well designed for practical use, the wardrobe is small is you have to hang your clothes for two. On a positive note the safe is big to keep computers and cameras. Housekeeping service is good. At the breakfast the hot foods are to be served but they are quite slow on some days, there are enough choices of food overall.

Dear A Belgian T., Thank you for choosing to stay with us at the Sofitel Lisbon Liberdade on your recent visit to the city and for taking the time to share your experience. We are delighted to know that you had a pleasant stay with us, that you enjoyed our central location and the professionalism of the staff. We regret that you had to wait for your hot food during your breakfast. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards, Cláudia Gouveia Guest Experience Manager Sofitel Lisbon Liberdade

Poor customer service

Customer review rating 1.5/5

Junah O. Couples - Confirmed reviews ALL

On arrival there was a small table and few staff to assist with check in and concierge services. Once we finally checked in we were given a room that was not what we had booked, a superior room with a king bed. On seeing the room and what was obliviously a double bed we went down to reception and requested that we were moved to a room with a king sized bed. The staff relocated us to another room with the same size bed. When we questioned the staff they first told us that Sofitel Lisbon didn’t have a king bed and then actually the bed we saw were king sized beds in Portugal. When we suggested that a king sized bed was the same size globally they dismissed this as nonsense. Given the time of day we reluctantly stayed in a room and a bed much smaller than what we had paid for. The following day the manager returned and relocated us to a room we had paid for but insisted the bed was the same size. Whilst I can appreciate an honest mistake - outright lies do not work for me.

Dear Mrs. J.O., I am very sorry to read that your stay wasn’t up to your expectations, please allow me to express my sincerest apologies. The satisfaction of our guests is of paramount importance and we hope that you will be willing to give us the opportunity to welcome you again and regain your confidence. Please do not hesitate to contact me department directly at Fa… to arrange your future reservations in Lisbon Yours respectfully, Fátima Raña Quality Manager Sofitel Lisbon Liberdade

Decent stay, good location

Customer review rating 4.0/5

Anonymous Friends - Confirmed reviews ALL

Generally everything was fine, however the rooms had no shelves for clothes. Had to live out of suitcase.

Dear Guest, Thank you for staying at Sofitel Lisbon Liberdade during your time in Lisbon, and for taking the time to comment about your stay. We are pleased to read that you enjoyed your stay with us. Please rest assured that your kind words have been shared with the whole team to serve as an encouragement to continuously improve our quality of service. We taken good note of your comments and we have shared your remarks to our food & beverage service regarding the syrup to solve the issue raised. We thank you again for your review and hope to have the pleasure to welcome you back at the Sofitel Lisbon Liberdade Sincerely, Claudia Gouveia Guest Experience Manager Sofitel Lisbon Liberdad

Customer review rating 3.5/5

Anonymous Families - Confirmed reviews ALL

The early departure bag was not your quality. 1 slice cheese between 2 thick slices of bread, over ripe banana. Bottle water and juice,. Small pastry. Expect better next time....

Dear Guest, Thank you for taking the time to share your experience at the Sofitel Lisbon Liberdade. I am sorry that your experience at the restaurant did not meet your expectations and I would like to apologize to you. At Sofitel Hotels & Resorts, we strive to provide superior service to each and every guest; therefore, your feedback is very important to us and our desire to continuously improve. We thank you for sharing your concerns with us and hope that you will give us the opportunity to serve you better in the near future. Sincerely, Claudia Gouveia Guest Experience Manager Sofitel Lisbon Liberdade

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