Novotel Moscow Sheremetyevo Airport

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Novotel Moscow Sheremetyevo Airport 4 stars

Customer review rating (ALL Rating) 4.5/5 807 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Within 100 metres from Sheremetyevo International Airport.

  • Free transfer shuttle to Terminals B, C & D of Sheremetyevo airport.

  • All-you-can-eat buffet breakfast is available from 5 a.m. daily

  • 100 m from the high-speed AeroExpress train: 35 mins to the Moscow center

  • 6 conference halls with a capacity of 300 people

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Moscow Sheremetyevo Airport

Sheremetyevo 2, bld. 3, MOSCOW REGION
141400 KHIMKI
Russia

Telephone +7 495 626-59-00

Fax +7 495 626-59-03

Contact email

  • By plane

    A.S. PUSHKIN INTERNATIONAL AIRPO At nullkm / null miles

GPS:55.962536, 37.416935

Companies

  • IKEA 5 km / 3.11 mi

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel network Novotel Sheremetyevo Airport Hotel is the ideal venue for events. Six state-of-the-art conference halls located on the ground floor of the hotel are equipped with ultramodern audio and video equipment Our hotel is the ideal venue for your events. The 6 conference rooms are equipped with state-of-the-art audio-visual equipment and have a bright and spacious foyer. We offer various options for lunches and coffee breaks for conference delegates

Room descriptions and layouts

7 

meeting rooms

From 1 to 150 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

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  • Convert different units of measurement and make organising your events easier.

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Our accommodation(s)

Make yourself at home in one of 493 spacious and bright rooms, featuring modern interiors and all the necessary amenities. The Novotel Sheremetyevo Airport hotel offers 3 room categories: Standard, Superior and Deluxe. 24-hour room service.

Our guest reviews

Our guest reviews for
Novotel Moscow Sheremetyevo Airport

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  807 reviews

TripAdvisor Rating  4.0/5  1,580 reviews

Good staff

Customer review rating 4.5/5

Mark J. Business - Confirmed reviews ALL

Only in hotel for about 6 hours so grabbed breakfast and went to bed. Breakfast was pleasant and beds as always were comfortable. The staff were incredibly efficient and fast . When I awoke I had a meal before getting the shuttle to terminal B the meal and drinks were reasonably priced and nice A great airport hotel for flight transfers at Sheremeteyvo

Dear Mr. J., Thank you for choosing "Novotel Sheremetyevo Airport". We are glad to hear that you received a proper rest and found our food enjoyable. We also sincerely apologize if maintenance caused you any troubles and hope it did not affect your sleep very much. We greatly appreciate your feedback and kind words and hope to see you again very soon. Sincerely, Novotel Team.

Well located, shuttle bus every 30 min, very easy!

Customer review rating 5.0/5

Evgenii N. Solo - Confirmed reviews ALL

I spend good time staying on this hotel. Many thanks to bar staff to make my evening well!

Dear Evgenii! Thank you very much for the feedback about your stay at "Novotel Sheremetyevo Airport ". We are very glad to find out that you enjoyed your stay and that we were able to meet your expectations. We are happy to hear that you enjoyed your recent stay with us and you were well looked after by our staff offering the best service quality. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant! It will be a great pleasure to welcome you back at “Novotel Sheremetyevo Airport” again! Best regards, Sergey Ryltsov, General Manager

Great location and professional employees.

Customer review rating 5.0/5

Serg. Solo - Confirmed reviews ALL

Great location. Clean room. Professional and knowledgeable front desk employees. Perfect dining aria and great food.

Dear Serguei, thank you for taking time to review your stay. We are glad that you enjoyed your stay. It is our priority - to provide the highest level of service to our guests. We hope to see you again very soon. Sincerely, Novotel team.

Optimal position for the airport and higways, comfy shuttle bus to airport

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

The hotel got many servicies, the staff is very kind. Breakfast in the morning got a wide choice of food. The rooms instead need better maintenance, especially the bathrooms where some of the stuffs does not work properly.

Dear Andrea, thank you for taking time to review your stay at "Novotel Sheremetyevo Airport". We regret to hear that you encountered some issues during your stay. Your commentaries have been taken into consideration. Rest assured that the problem will be adressed and we will do our best to provide the best possible experience for you next time you visit us. We hope to see you soon. Sincerely, Novotel Team.

Good stay

Customer review rating 4.5/5

Anastasia Solo - Confirmed reviews ALL

I stayed at this hotel already for the 3d time, so i guess it means something :)

Dear Anastasia! Let us thank you for choosing “Novotel Sheremetyevo Airport” and for taking time to share your impression of your recent stay with us! Your satisfaction is the best reward for our staff who works day after day to offer you an irreproachable service. We hope that you will choose again “Novotel Sheremetyevo Airport” during your next visit to Moscow and you will enjoy your rest with us! Best Regards, Novotel Team

Great bed, weak soundproofing

Customer review rating 3.5/5

Viktor Solo - Confirmed reviews ALL

OK airport hotels if taken for points or granted by airline, but location worst from all SVO hotels

Dear Viktor! Let us thank you for choosing “Novotel Sheremetyevo Airport” and for taking time to share your impression of your recent stay with us! Please, accept our sincere apologies for all inconvenience you experienced during your stay. Be sure that we will take into account your comment. Your opinion is very important for us, because the satisfaction of our guests is our priority. We hope that you will choose again “Novotel Sheremetyevo Airport” during your next visit to Moscow and you will enjoy your rest with us! Best Regards, Novotel Team

Perfect stay between flights

Customer review rating 4.5/5

Sofia Solo - Confirmed reviews ALL

My experience at Novotel Sheremetyevo was great. Complimentary shuttle took me to and from the airport, it departs every 30 min. Hotel itself is modern, well maintained, great vibe in the lobby, renovated rooms, very clean and quiet, even though it’s not far from the airport. I would definitely stay there again and recommend to everyone.

Dear Sofia! Let us thank you for choosing “Novotel Sheremetyevo Airport” and for taking time to share your impression of your recent stay with us! We are very glad to know that you appreciated our hotel. We sincerely hope that you will stay at “Novotel Sheremetyevo Airport” again during your next trip to Moscow! Best regards, Sergey Ryltsov, General Manager

Great hotel. Excellent service.

Customer review rating 5.0/5

Yuliya L. Families - Confirmed reviews ALL

Very helpful reception guys. Restaurant was great. Very friendly. Recommend everybody.

Dear Yuliya! Thank you very much for your feedback addressed to "Novotel Sheremetyevo Airport ". We are very glad to find out that you enjoyed your stay and that we were able to meet your expectations. We will be happy to welcome you again in the near future! Best regards, Sergey Ryltsov, General Manager

Noisy maintenance work.

Customer review rating 3.0/5

Hany S. Business - Confirmed reviews ALL

This time my stay wasn't met my expectation due to loud and noisy maintenance works by using electric drill and I couldn't have good rest.

Dear Hany! Let us thank you for choosing “Novotel Sheremetyevo Airport” and taking time to review your recent stay. Please, accept our sincere apologies for all inconvenience you experienced during your stay. Be sure that all your comments will be noted. Your opinion is very important for us, because the satisfaction of our guests is our priority. We sincerely hope that we will have a chance to welcome you back at "Novotel Sheremetyevo Airport" to provide you a pleasant stay! Best regards, Sergey Ryltsov, General Manager

normal stay

Customer review rating 4.0/5

Benoit Families - Confirmed reviews ALL

All in all it was nice but all stall at the bar didn't follow the COVID-19 rolls, masks where not properly wear.

Dear Benoit! Thank you very much for your feedback addressed to "Novotel Sheremetyevo Airport ". We are very glad to know that you appreciated our hotel and enjoyed stay with us. As for the COVID-19 rulles, be sure that we will pay attention to your feedback and we will sent your comment to all of hotel's departments. We sincerely hope that you will stay at “Novotel Sheremetyevo Airport” again during your next trip to Moscow! Best regards, Sergey Ryltsov, General Manager

Good location

Customer review rating 4.5/5

John Business - Confirmed reviews ALL

Excellent as usual. Stayed here many times between flights and I am never disappointed

Dear John! Let us thank you for choosing “Novotel Sheremetyevo Airport” and for your positive feedback. We are very glad to find out that you enjoyed your stay and that we were able to meet your expectations. We hope your next stay with us will be even more pleasant. We are looking forward to welcome you back at “Novotel Sheremetyevo Airport” as soon as possible! Best regards, Sergey Ryltsov, General Manager

well located, good stay

Customer review rating 4.0/5

P. Business - Confirmed reviews ALL

everything is perfect except 2 items - transfert by feet to the airport from novotel Sheremetyevo is not easy, especially during winter. The path for pedestrian closed to the radisson hotel along the road is full of snow and quite dangerous. nobody takes care of this path while it is used only for pedestrian going to Novotel, including ladies employed by aeroflot - ladies at reception are definitively not happy with their job : i have been more than 20 nights in this hotel and you receive rarely smiles and sometimes unpleasant comments: last time, i requested the invoice before going to breakfast as nobody was queuing at the reception.... and my card has to be reactivated, which make me feel guilty while i am just a customer.

Dear P.! Let us thank you for choosing “Novotel Sheremetyevo Airport” and for taking time to share your impression of your recent stay with us! It is a great pleasure for us to find out that you are our frequent guest. I would like to assure you that guests’ comments are very important for us, and we will make everything possible to prevent such situations in future. Please, accept our sincere apologies for all inconvenience you experienced during your stay. This is not the level of service that we try to offer our guests. I would like to assure you that we will organize additional training for our staff on professionalism, hospitality and kindness. We would really appreciate if you would give us another visit and a chance to improve your opinion on your next visit to Moscow! Best regards, Sergey Ryltsov, General Manager

All good except

Customer review rating 3.5/5

M J. Business - Confirmed reviews ALL

All was the normal high standard except. 1. Requested an alarm call for midday which I did not receive. 2. The alarm wasn’t needed as building work close to my room started before 11-0- am, I understand work has to be done but surely room allocation can be done with this in mind.

Dear Mr. J.! Thank you very much for your feedback addressed to "Novotel Sheremetyevo Airport ". We are happy to hear that you enjoyed your recent stay with us and you were well looked after by our staff offering the best service quality. Let us apologize for repairing works. I would like to assure you that guests’ comments are very important for us, and we will make everything possible to prevent such situations in future. We hope that you will choose again “Novotel Sheremetyevo Airport” during your next visit to Moscow and you will enjoy your rest with us! Best regards, Sergey Ryltsov, General Manager

Excellent location

Customer review rating 4.5/5

Wilfried Solo - Confirmed reviews ALL

All was well laid out very good service and staff very friendly and cleanliness of rooms and very comfortable

Dear Wilfried! Thank you very much for your feedback addressed to "Novotel Sheremetyevo Airport ". We are very glad to find out that you enjoyed your stay and that we were able to meet your expectations. We will be happy to welcome you again in the near future! Best Regards, Novotel Team

Great bed and super linen…..

Customer review rating 3.5/5

John Business - Confirmed reviews ALL

I have had many better rooms with coffee maker. This time pretty basic.

Dear John! Thank you very much for your feedback addressed to "Novotel Sheremetyevo Airport ". We are very glad to know that you appreciated our hotel. Your satisfaction is the best reward for our staff who works day after day to offer you an irreproachable service. Be sure that we will take into account your comment. Your opinion is very important for us, because the satisfaction of our guests is our priority. We are looking forward to welcome you back at “Novotel Sheremetyevo Airport” as soon as possible! Best regards, Sergey Ryltsov, General Manager

Overnight stay close to airport

Customer review rating 4.5/5

Natalia Families - Confirmed reviews ALL

Just one bemol: absence of fresh fruits for breakfast. The rest was great as usual.

Dear Natalia! Thank you very much for the feedback about your stay at "Novotel Sheremetyevo Airport ". We are very glad to find out that you enjoyed your stay and that we were able to meet your expectations. We hope your next stay with us will be even more pleasant. We always pay great attention to the wishes and suggestions of all our guests. We are looking forward to welcome you back at “Novotel Sheremetyevo Airport” as soon as possible! Best Regards, Novotel Team

Comfortable and reliable hotel

Customer review rating 5.0/5

Anna C. Solo - Confirmed reviews ALL

Perfect location for Airport, transit stay and alway reliable hotel group.

Dear Anna! Thank you very much for the feedback about your stay at "Novotel Sheremetyevo Airport ". It is so delightful to read such a positive feedback from you about your stay. We are glad to know that you enjoyed your stay with us and appreciated the location of our hotel. We are looking forward to welcome you back at “Novotel Sheremetyevo Airport” as soon as possible! Best Regards, Novotel Team

Comfortable experience

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Nice clean room. Amazing food down in the lobby, the only thing that at first disappointed us was a long waiting time to talk to the receptionist. But once seen her, we got great help and all our needs were satisfied . Thanks a lot, we are looking forward to another stay at Novotel

Dear Guest! Let us thank you for choosing “Novotel Sheremetyevo Airport” and for your positive feedback. We are very glad to find out that you enjoyed your stay and that we were able to meet your expectations. We hope your next stay with us will be even more pleasant. We are looking forward to welcome you back at “Novotel Sheremetyevo Airport” as soon as possible! Best regards, Sergey Ryltsov, General Manager

Super bad check in

TripAdvisor rating 1.0/5

Sevgin H Business - TripAdvisor review

Really bad and slow check in! People, take your time and check in online before your stay at Sheremetyevo Novotel! I'm not nothing more than anybodh else, but stil frequent traveller, with more than 15 stays there and some Accor status/ collected points. Very inpolite manager, trying to be firm, but in fact slightly agressive in his explanations. Never again there, they lost me as a customer, anyway they don't care about. Desk lady put me many questions and called the manager to ask some more questions, the room was pre -paid, all the info about me they have it anyway from my membership data, these 2 people need to send them at the border police in the airport and to take from there 2 border policeman, much polite they're, this is piece of free advice to the managment!

Dear Guest! Thank you very much for the feedback about your stay at "Novotel Sheremetyevo Airport ". It is a great pleasure for us to find out that you are our frequent guest. Please, accept our sincere apologies for all inconvenience you experienced during your stay. We regret that quality of provided service did not meet your expectations. As for the staff, let us inform you that we have already investigated this situation. Be sure that this is not the level of service that we try to offer our guests. I would like to assure you that we will organize additional training for our staff on professionalism, hospitality and kindness. To apologies for the inconvenience, I would like to present you complementary hand-made sweet surprise during your next stay. We sincerely hope that we will have a chance to welcome you back at "Novotel Sheremetyevo Airport" to provide you a pleasant stay! Best regards, Sergey Ryltsov, General Manager

Good stay, terrible shuttle

TripAdvisor rating 4.0/5

Blue_Amigo TripAdvisor review

it was my 2nd stay in this hotel during my visit to moscow, 1st stay was great, but unfortunately my 2nd stay was not so good, starting from receptionist who informed us that we don't have a booking and then after 10mins she called her supervisor who said the same till suddenly apologies and found our booking. and next say on check out she refused to give me my final bill, which was not professional at all. The worst was the shuttle bus to airport, when it arrives in front of main gate of hotel, i put my bags on the back and when tried to enter to sit, it was a mess, people are sitting 2 on 1 seat and others put their bags on empty seats and the driver asked me to leave the shuttle!!!! because no seat for me, i explained to him that my bags on this shuttle and already there is empty seats but with bag above, he told me go talk to reception and leave shuttle. totally a mess and unprofessional at all, As a Gold member in your group i really felt humiliated and need a serious decision on this unpleasant terrible experience i had.

Dear Guest, thank you for choosing "Novotel Sheremetyevo Airport". We are terribly sorry for the inconveniences that you experienced during your stay. This is not the level of service we are used to provide for our guests. Would you be so kind to contact us via email: gr@novotel.ru and let us know the details of your reservation so we could take an appropriate action. We will be waiting for your response. Sincerely, Sergey Ryltsov, General Manager.

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