ibis Hamburg Alster Centrum Hotel 2 stars

TripAdvisor rating 4.0/5 1,503 reviews

ibis Hamburg Alster Centrum
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+ 15 Services

Hotel extras

  • 165 modern rooms

  • 5-minute walk to the main train station

  • Directly on the River Alster

  • Right in the center

  • 24-hour reception desk

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Early check-in/Late check-outPaying
  • Laundry
Catering
  • Breakfast
  • 1 bar(s)
Business services
  • 4 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

ibis Hamburg Alster Centrum

Holzdamm 4-12 + 16
20099
hamburg
germany

Tel: +4940248290

Fax: (+49)40/24829999

Check-in from 15h00

Check out up to 12h00

  • S1, S21, S3 :  S1, S21, S3 HAUPTBAHNHOF

  • U1, U2, U3 :  U1, U2, U3 HAUPTBAHNHOF

  • By plane

    BREMEN At 120km / 75 miles

  • By plane

    HAMBURG FUHLSBUETTEL At 12km / 7.46 miles

  • By plane

    HANNOVER At 130km / 81.25 miles

  • By car

    HORN At 10km / 6.25 miles

  • By car

    OTHMARSCHEN At 24km / 15 miles

  • By car

    VEDDEL At 18km / 11.25 miles

  • By train

    DAMMTOR At 3km / 1.88 miles

  • By train

    HAUPTBAHNHOF At 0.5km / 0.31 miles

GPS :53.556984, 10.004152

Congress centre

  • CCH 3.0 km / 1.86 mi
Congress centre

Your meetings and events

Use our events area for your business or private occasions for up to 80 people. The 4 air-conditioned rooms with natural light offer spaces ranging from 115 to 1076 sq. ft. (35 to 100 m2). The projector is available to use free of charge.

  • Unsure of the capacity needed for your event?

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  • Convert different units of measurement and make organising your events easier.

General equipment

  • Screen

  • Flipchart

  • TV with VCR

  • Meeting room

  • Office

  • Lectern

  • Day light

  • WIFI access

  • Slide projector

  • Overhead projector

  • Airconditioned meeting room

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodations

For your own personal wellbeing, all 165 rooms have individually adjustable air conditioning. Soundproofing and innovative beds will ensure you enjoy a relaxing, restful night's sleep. With free WIFI and TV with a wide range of Sky channels.

Room with 1 double bed (160x200 cm), new sleep-easy concept

  • Max. number of persons: 2
  • Area: From 16 / 172 sq ft
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV

Room with 2 single beds equipped with the new bedding

  • Max. number of persons: 2
  • Area: From 16 / 172 sq ft
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV

Room with 1 double bed + 1 single bed, new sleep-easy concept

  • Max. number of persons: 3
  • Area: From 18 / 194 sq ft
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV

Room with 1 double bed (160 x 200 cm), a sofa and a view of the river Alster

  • Max. number of persons: 3
  • Area: From 19 / 205 sq ft
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
Rooms

Our restaurants and bars

LE BAR

Non contractual photo

Our bar is always there for you: Every day, we serve round-the-clock beverages and refreshments, hot drinks and tasty food. Crispy paninis are available in five delicious versions, and can also be taken away! Live sporting events are shown on Sky.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
ibis Hamburg Alster Centrum

100% genuine reviews from our guests

Find out more
tripadvisor

TripAdvisor Rating 4.0/5

1,503 reviews

Ideal location

TripAdvisor rating 4.0/5

Stephen W Couples - 23/09/2019 TripAdvisor review

Conveniently situated for Hauptbahnhof, Alster Lake and city centre; an ideal base from which to explore the city. Good breakfast choices including eggs and bacon. Would recommend this hotel and stay here again.

Hamburg on a short break

TripAdvisor rating 4.0/5

valmyartus Couples - 12/09/2019 TripAdvisor review

Ibis standard as expected, clean, functional and convenient for all the main interesting sites in Hamburg. Breakfast service can be a little overwhelming depending on the number of guests arriving at the same time. Staff is friendly and the welcome drink for Accor members was a fine touch. Also a major plus was the air conditioning system that actually works.

Dirty Bathroom

TripAdvisor rating 4.0/5

koehein Family - 26/08/2019 TripAdvisor review

Sadly, the management doesn't seem to take care of the rooms. Dirty bathroom with mould stains and much more. Reception desk is helpless, but management needs to take care of this. Not acceptable, no recommendation.

Very good localization both central station and city center.

TripAdvisor rating 4.0/5

raphaelbf Couples - 16/08/2019 TripAdvisor review

The hotel is located at a very peaceful street, near de central station and the main commercial street in Hamburg. The room is very confortable and the bar at the reception desk is also very nice. I really liked to stay there.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely O. Zimmermann

Well located hotel, comfortable room, good cost-benefit rate.

TripAdvisor rating 4.0/5

mariodirani Family - 22/07/2019 TripAdvisor review

Silent place, near the Central Railway Station, where you can find access to the subway, and in front of which departs the Hop on Hop off bus (I recommend Line A). Good breakfast, comfortable bed. Good options of restaurants nearby the hotel. Avoid rooms at the end of the corridor: there is a stair in the middle of it.

Good location, comfortable bed

TripAdvisor rating 4.0/5

Lesly H Couples - 25/06/2019 TripAdvisor review

Our room had side views to the lake. Compact standard Obis styles decor, excellent bed and good shower. Reasonable breakfast and short walk to the station. Good bar area with buzzing atmosphere. Quiet area right opposite the Stlantic Kempinski.

Good time in Hamburg

TripAdvisor rating 4.0/5

634sabineb Couples - 21/06/2019 TripAdvisor review

We stayed at the hotel in June 19 and it was good. The people there were very nice and helpful. The hotel is close is in the centre of Hamburg. It is easy to get there from the airport, just use the S-Bahn, right now it cost you €3.30 per person.

Overnight stay

TripAdvisor rating 4.0/5

Nomad39425482322 Couples - 25/05/2019 TripAdvisor review

Only partial view of lake, but very well located for Alster and railway station, opposite the Atlantic Hotel. Very comfortable. Excellent breakfast. Room was well sound proofed with a small lobby. Ok for storing 2 cases.

Lousy coffee and sandwich

TripAdvisor rating 4.0/5

annegrethn Solo travel - 18/05/2019 TripAdvisor review

We have relied on Ibis for many years to offer us cost-efficient accomodations at a good-quality level. Unfortunately, their management in various locations have decided to squeeze pennies/cents out of the budget by switching to lousy coffee machines and poorly prepared/heated sandwiches in the bar and without the friendly service we got used to. Surveys returned to Ibis at their request merely generate generic replies proving that they have not read them and don't care. We will definitely be looking for another hotel chain. Sad!

Good experience

TripAdvisor rating 4.0/5

blankal2017 Friends getaway - 25/04/2019 TripAdvisor review

We stayed in this hotel during the Easter holidays for two nights, great location, our room was slightly noisy due to the near train station, comfortable beds, excellent and rich breakfast and servise, good coffee. I recommend this hotel for a short stay.

Dear guest, We very much appreciate your comments regarding your stay at the ibis Hamburg Alster Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely O. Zimmermann

Return to a great location

TripAdvisor rating 4.0/5

bill403 Solo travel - 14/12/2018 TripAdvisor review

This is my fifth time staying at this ibis and if location is important, this hotel is very close to the Hamburg HBF. Early morning runs along the Alster Lake is enjoyable even in December. Many runners and bikers. The staff is welcoming and very helpful. rooms are nice and standard ibis size.

Dear guest, we very much appreciate your comments regarding your stay at the ibis Hamburg Alster Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely O. Zimmermann

Friendly, clean, good location

TripAdvisor rating 4.0/5

HEATHER M Couples - 08/12/2018 TripAdvisor review

This was a one night stop and we were made very welcome by staff who were efficient, helpful and friendly. The room was good, comfortable and spotless. Breakfast was excellent. Location very handy for Haubtbahnhof.

Dear guest, We very much appreciate your comments regarding your stay at the ibis Hamburg Alster Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely O. Zimmermann

Excellent weekend

TripAdvisor rating 4.0/5

Frankieandkempie Couples - 27/09/2018 TripAdvisor review

This is a great hotel. Friendly and professional staff. Excellent location, close to the station and town. Could get an early check in which worked well with my early flight. I would recommend staying here

Dear guest Thank you for choosing to stay at our Hotel and thank you for taking the time to tell us about your impressions during your stay in our house. Your described impressions are very important to us. Thanks to the helpful hints of our guests, we are able to continuously improve the services and services we offer and to constantly check our quality. I was very happy about your positive feedback. Of course, I will gladly pass on your feedback to the employees concerned, which contributes to motivation in our daily work. I hope to welcome you back soon. With kind regards O. Zimmermann

LIFT ETIQUETTE

TripAdvisor rating 4.0/5

Richard S Business - 31/08/2018 TripAdvisor review

There is only ONE lift, with very narrow access, egress is difficult with crowds trying to get in. Our 'large' double room, with sofa bed, was v small.& had minimal storage. OK for 1 night - not for 3!

Dear guest (Richard S), thank you for taking the time to tell us about your experience at the ibis Hamburg Alster Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, S. Nölle

NICE STAY AS USUAL

TripAdvisor rating 4.0/5

Jacques P Solo travel - 27/08/2018 TripAdvisor review

Nice stay as usual, practical and friendly staff: great location: clean and nice bar to wind up Walking distance from the main train station with subway; metro and trains connections including to go to airport

Dear guest, We very much appreciate your comments regarding your stay at the ibis Hamburg Alster Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely O. Zimmermann

Enjoyed it

TripAdvisor rating 4.0/5

323dannys Friends getaway - 23/01/2018 TripAdvisor review

I thought this was a great location and a very comfortable and quiet hotel. Very nady for the central station as well so accessible to all parts of the city. The staff were friendly and the bathrooms clean.

Dear guest (Danny S), We very much appreciate your comments regarding your stay at the ibis Hamburg Alster Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely O. Zimmermann

poor ventilation

TripAdvisor rating 4.0/5

655arvika Business - 18/11/2017 TripAdvisor review

The air condition system did not work and the room was very well heated, so I had a tropical experience in Hamburg in november, Otherwise the room was ok, 100 or more German tv channels (don´t you have any foreign guests?). I had a problem when at the check in: The price was not the same as I booked on accorhotels website.. They would not give me the 40 euro discount (used my reward points). I do not blame the hotel, it is accor hotel system that does not work properly!!!

Dear Guest (655arvika), Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely O. Zimmermann

Super location, super clean

TripAdvisor rating 4.0/5

robertoY3047QU Couples - 17/11/2017 TripAdvisor review

We stayed two nights - usual Ibis size room but really clean and quiet. Location excellent - 3 minute walk to main train station and 7 minute walk to ‘Lange Reihe’ with a selection of Restaurants to please anyone’s preference - italian, french, asian, german etc. Staff very pleasant and efficient - good selection at breakfast.

Dear Roberto, We very much appreciate your comments regarding your stay at the ibis Hamburg Alster Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely O. Zimmermann

Service needs improvement

TripAdvisor rating 4.0/5

643hansg Friends getaway - 16/11/2017 TripAdvisor review

The triple bedroom was ok and offered good value for money, though we missed a third toothbrush. mug.But the service needs to be improved. We were three ladies with suitcases and were given a room on the fifth floor while the elevator was not working. They could have told us during check-in that the elevator was out of order (and maybe could have offered to bring the suitcases upstairs or give us a room on the first floor). Moreover, we had booked a late check-out, but when we wanted to re-enter the room in the afternoon, our key cards did not work. At the reception, we were informed that the validity of the key cards is not extended automatically, but has to be arranged for manually. Why did they not tell us upfront that we need to pass by the reception during the day to fix this? Instead, we had already walked up all the way up to our room on the 5th floor to discover that we could not get in and had to go back to the reception. All these small, but quite annoying inconveniences make it that, suming up, we were not overly pleased with our stay at this hotel. Service would be much better if the personnel was just a little more attentive.

Dear Guest (643hansg), thank you for taking the time to tell us about your experience at the ibis Hamburg Alster Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely O. Zimmermann

Good position

TripAdvisor rating 4.0/5

U4597VKjanets Couples - 07/11/2017 TripAdvisor review

We stayed here in October when the weather was very warm - between 20 and 25 degrees. We were amazed to find out that there was no air conditioning in the room as it was "winter" according to the reception staff who were not able to help and the hotel was not prepared to put the air conditioning on again. This meant that it was unbearably hot at night (we had to have the window closed due to traffic noise) and we didn't sleep at all well. We have also complained to Accor Hotels and have not received any reply.

Dear Guest (U4597VKjanets), Thank you for taking the time to tell us about your experience at the ibis Hamburg Alster Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely O. Zimmermann
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