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ibis Hamburg Alster Centrum Hotel 2 stars

Customer review rating 4.2/5 3,453 reviews

ALLSAFE approved hotel

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ibis Hamburg Alster Centrum
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+ 17 Services

Hotel extras

  • ALLSAFE Hygiene certified

  • 5-minute walk to the main train station

  • Directly on the River Alster

  • Right in the center

  • 24-hour reception desk

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking Paying
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Early check-in/Late check-out Paying
  • Laundry
Catering
  • Breakfast Paying
  • 1 Bar(s)
Business services
  • Self service business centre

Hotel location

ibis Hamburg Alster Centrum

Holzdamm 4-12 + 16
20099 hamburg
germany

Tel: +4940248290

Fax: (+49)40/24829999

Check-in from 15h00

Check out up to 12h00

  • S1, S21, S3 :  S1, S21, S3 HAUPTBAHNHOF

  • U1, U2, U3 :  U1, U2, U3 HAUPTBAHNHOF

  • By plane

    BREMEN At 120km / 75 miles

  • By plane

    HAMBURG FUHLSBUETTEL At 12km / 7.46 miles

  • By plane

    HANNOVER At 130km / 81.25 miles

  • By car

    HORN At 10km / 6.25 miles

  • By car

    OTHMARSCHEN At 24km / 15 miles

  • By car

    VEDDEL At 18km / 11.25 miles

  • By train

    DAMMTOR At 3km / 1.88 miles

  • By train

    HAUPTBAHNHOF At 0.5km / 0.31 miles

GPS :53.556984, 10.004152

Congress centre

  • CCH 3.0 km / 1.86 mi

Our accommodation(s)

For your own personal wellbeing, all 165 rooms have individually adjustable air conditioning. Soundproofing and innovative beds will ensure you enjoy a relaxing, restful night's sleep. With free WIFI and TV with a wide range of Sky channels.

Our restaurants and bars

LE BAR

Our bar is always there for you: Every day, we serve round-the-clock beverages and refreshments, hot drinks and tasty food. Crispy paninis are available in five delicious versions, and can also be taken away! Live sporting events are shown on Sky.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Our guest reviews for
ibis Hamburg Alster Centrum

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

3,453 reviews

TripAdvisor Rating 4.0/5

1,516 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

good stay

Customer review rating 4.5/5

Anonymous Solo - 14/09/2021 Confirmed reviews ALL

convenient location, comfortable clean place.

Nice lokation

Customer review rating 4.0/5

Kim Couples - 11/09/2021 Confirmed reviews ALL

Usual Ibis standard Fantastic lokation

Good stay but a few technical blips

Customer review rating 4.0/5

Kim2021 Couples - 06/09/2021 Confirmed reviews ALL

The room was comfortable and functional. Unfortunately, the light in the bathroom gave off a zapping/crackling noise when turned on and the lights didn't turn on immediately a few times. Plus, the room didn't get as cool as it should have and the Internet went out on the second day of my stay. Because I couldn't figure out how to call the front desk from the phone, I didn't tell anyone from the hotel staff (I emailed them afterward.). I would happily stay at this hotel again.

Well-located but badly maintained

Customer review rating 1.5/5

Peter A. C. K. Couples - 02/09/2021 Confirmed reviews ALL

The staff were wonderful, friendly, helpful and trustworthy. The hotel room was extremely small. The interior design was a disaster. In such a small room, clean colours would have given the impression of more space. Instead busy patterns behind the television made television difficult to enjoy. A dark red wall and dark carpeted (unhygienic) made the room seem even smaller. The shower although mostly warm if one showered early in the morning was not clean. The water did not drain away and one stood in a pool of water which took at least 15 minutes after showering to drain. The blockage or whatever caused it was not pleasant and also very unhygienic. On the positive side, breakfast was good and adequate and the dining area was clean and comfortable. We were booked into the hotel for five nights but had to leave a day earlier to get a train to Augsburg because of the rail strike. We were not charged for the fifth night and we appreciate the gesture. We do hope that something is done about the state of the hotel, dirty carpets in the passage, the shower and unhygienic carpet in the bedroom at least for a start. The wonderful staff deserve better working conditions.

Dear Mr. K., Thank you for taking the time to tell us about your experience at the ibis Hamburg Alster Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. On the other side, many thanks for the staff compliments. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gaby Schulz Generalmanger

Worthy

Customer review rating 4.0/5

Yusuf Families - 01/09/2021 Confirmed reviews ALL

Very good experience, good located, have been little disturbed with house keeping, but still very good overall.

Good stay

Customer review rating 4.5/5

John Solo - 26/08/2021 Confirmed reviews ALL

Location is good. Staff is very friendly and helpful.

ok

Customer review rating 2.5/5

Anonymous Families - 18/08/2021 Confirmed reviews ALL

The hotel is well located near the station and the Alster. The premises ( 70s with an antique elevator) and services ( 1 towel only, no bed-making) are 2* which I am not quite used too. The personnel was friendly and helpful and the breakfast was good.

Dear Angela, Thank you for taking the time to tell us about your experience at the ibis Hamburg Alster Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gaby Schulz Generalmanger

Just Perfect

Customer review rating 5.0/5

Thomas Couples - 18/08/2021 Confirmed reviews ALL

Two days in the heart of Hamburg. Friendly, efficient, clean

Convenient location with parking

Customer review rating 4.0/5

Alex Families - 16/08/2021 Confirmed reviews ALL

The location is convenient, 10-15 min walk to the old city center. Parking is available, but it was very difficult to find a free parking space. Very nicely working air conditioner! There was even a view to the lake from our room.

Very well located, very helpful staff

Customer review rating 4.0/5

Mark B. Business - 16/08/2021 Confirmed reviews ALL

Stayed 3 nights, hotel is right by the beautiful lake I the centre of Hamburg. The staff were very helpful, despite the hotel being immensely busy - including posting on my running gear which I accidentally left:)

Well located

Customer review rating 4.0/5

Inger J. Families - 05/08/2021 Confirmed reviews ALL

Small room but ok for a short stay. Pillows were excellent. Facilities for sitting outside could have been better. Breakfast was ok.

Door cards dont work and partly unfriendly staff at reception

Customer review rating 2.0/5

Christian Business - 29/07/2021 Confirmed reviews ALL

- door keys did work 4 times during my very short stay. This is inacceptable. I had only a few hours of sleep and then spending my energy on running the 4 floors up and down 4 times until the door card is working ia simply impossible. - Oleg at the reception is totally not client oriented. I asked him a few times for an early check in. He did nit even try to sell it and simlply send me away and i should wait from 1 to 3 until any room would be ready. Please note : I was was already traveling since 4am!!! - When he want away from the reception i asked the colleague Mariam if there is any chance of checking in and it was immediately possible!! She was very kind onntop. Sorry Oleg, but for this behavior you should be fired.

Dear CHRISTIAN, Thank you for taking the time to tell us about your experience at the ibis Hamburg Alster Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely Gaby Schulz Generalmanager

Excellent location and nice service

Customer review rating 4.5/5

Eugenio S. N. Families - 26/07/2021 Confirmed reviews ALL

The hotel has a top location. The staff are friendly and efficient. Breakfast was not served due to COVID precautions

Satisfied

Customer review rating 4.0/5

Simon B. Solo - 24/07/2021 Confirmed reviews ALL

Good Points. Close to Central Station Easy to Find Reception staff helpful. Decor/Room Good Standard. Free Luggage Storage. Bad Points. Cleaning Staff wearing “Chin Masks” not covering mouth and nose on multiple occasions. Expensive Breakfast Only one member of staff to checkout guests No notification from hotel prior to check in stating that you have to provided negative Covid test despite being fully vaccinated. Unable to check in on line?

Poor experience

Customer review rating 1.5/5

No N. Solo - 22/07/2021 Confirmed reviews ALL

The beds are worn out and it was impossible to sleep without waking up with back pain. The hotel did not come across as clean. Very noisy hotel, impossible to sleep. The cleaning lady walked Into my room in the morning at 9.30 without knocking or any sign. Price too high compared to the experience. The only plus is location.

Dear Gitte, Thank you for taking the time to tell us about your experience at the ibis Hamburg Alster Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gaby Schulz Generalmanager

Ideal location

TripAdvisor rating 5.0/5

Stephen W Couples - 23/09/2019 TripAdvisor review

Conveniently situated for Hauptbahnhof, Alster Lake and city centre; an ideal base from which to explore the city. Good breakfast choices including eggs and bacon. Would recommend this hotel and stay here again.

Hamburg on a short break

TripAdvisor rating 4.0/5

valmyartus Couples - 12/09/2019 TripAdvisor review

Ibis standard as expected, clean, functional and convenient for all the main interesting sites in Hamburg. Breakfast service can be a little overwhelming depending on the number of guests arriving at the same time. Staff is friendly and the welcome drink for Accor members was a fine touch. Also a major plus was the air conditioning system that actually works.

Dirty Bathroom

TripAdvisor rating 2.0/5

koehein Family - 26/08/2019 TripAdvisor review

Sadly, the management doesn't seem to take care of the rooms. Dirty bathroom with mould stains and much more. Reception desk is helpless, but management needs to take care of this. Not acceptable, no recommendation.

Very good localization both central station and city center.

TripAdvisor rating 4.0/5

raphaelbf Couples - 16/08/2019 TripAdvisor review

The hotel is located at a very peaceful street, near de central station and the main commercial street in Hamburg. The room is very confortable and the bar at the reception desk is also very nice. I really liked to stay there.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely O. Zimmermann

Well located hotel, comfortable room, good cost-benefit rate.

TripAdvisor rating 4.0/5

mariodirani Family - 22/07/2019 TripAdvisor review

Silent place, near the Central Railway Station, where you can find access to the subway, and in front of which departs the Hop on Hop off bus (I recommend Line A). Good breakfast, comfortable bed. Good options of restaurants nearby the hotel. Avoid rooms at the end of the corridor: there is a stair in the middle of it.

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