ibis Hamburg Alster Centrum Hotel 2 stars

Our room had side views to the lake. Compact standard Obis styles decor, excellent bed and good shower. Reasonable breakfast and short walk to the station. Good bar area with buzzing atmosphere. Quiet area right opposite the Stlantic Kempinski.

We stayed at the hotel in June 19 and it was good. The people there were very nice and helpful. The hotel is close is in the centre of Hamburg. It is easy to get there from the airport, just use the S-Bahn, right now it cost you €3.30 per person.

Only partial view of lake, but very well located for Alster and railway station, opposite the Atlantic Hotel. Very comfortable. Excellent breakfast. Room was well sound proofed with a small lobby. Ok for storing 2 cases.

We have relied on Ibis for many years to offer us cost-efficient accomodations at a good-quality level. Unfortunately, their management in various locations have decided to squeeze pennies/cents out of the budget by switching to lousy coffee machines and poorly prepared/heated sandwiches in the bar and without the friendly service we got used to. Surveys returned to Ibis at their request merely generate generic replies proving that they have not read them and don't care. We will definitely be looking for another hotel chain. Sad!

We stayed in this hotel during the Easter holidays for two nights, great location, our room was slightly noisy due to the near train station, comfortable beds, excellent and rich breakfast and servise, good coffee. I recommend this hotel for a short stay.

This is my fifth time staying at this ibis and if location is important, this hotel is very close to the Hamburg HBF. Early morning runs along the Alster Lake is enjoyable even in December. Many runners and bikers. The staff is welcoming and very helpful. rooms are nice and standard ibis size.

This was a one night stop and we were made very welcome by staff who were efficient, helpful and friendly. The room was good, comfortable and spotless. Breakfast was excellent. Location very handy for Haubtbahnhof.

This is a great hotel. Friendly and professional staff. Excellent location, close to the station and town. Could get an early check in which worked well with my early flight. I would recommend staying here

There is only ONE lift, with very narrow access, egress is difficult with crowds trying to get in. Our 'large' double room, with sofa bed, was v small.& had minimal storage. OK for 1 night - not for 3!

Nice stay as usual, practical and friendly staff: great location: clean and nice bar to wind up Walking distance from the main train station with subway; metro and trains connections including to go to airport

I thought this was a great location and a very comfortable and quiet hotel. Very nady for the central station as well so accessible to all parts of the city. The staff were friendly and the bathrooms clean.

The air condition system did not work and the room was very well heated, so I had a tropical experience in Hamburg in november, Otherwise the room was ok, 100 or more German tv channels (don´t you have any foreign guests?). I had a problem when at the check in: The price was not the same as I booked on accorhotels website.. They would not give me the 40 euro discount (used my reward points). I do not blame the hotel, it is accor hotel system that does not work properly!!!

We stayed two nights - usual Ibis size room but really clean and quiet. Location excellent - 3 minute walk to main train station and 7 minute walk to ‘Lange Reihe’ with a selection of Restaurants to please anyone’s preference - italian, french, asian, german etc. Staff very pleasant and efficient - good selection at breakfast.

The triple bedroom was ok and offered good value for money, though we missed a third toothbrush. mug.But the service needs to be improved. We were three ladies with suitcases and were given a room on the fifth floor while the elevator was not working. They could have told us during check-in that the elevator was out of order (and maybe could have offered to bring the suitcases upstairs or give us a room on the first floor). Moreover, we had booked a late check-out, but when we wanted to re-enter the room in the afternoon, our key cards did not work. At the reception, we were informed that the validity of the key cards is not extended automatically, but has to be arranged for manually. Why did they not tell us upfront that we need to pass by the reception during the day to fix this? Instead, we had already walked up all the way up to our room on the 5th floor to discover that we could not get in and had to go back to the reception. All these small, but quite annoying inconveniences make it that, suming up, we were not overly pleased with our stay at this hotel. Service would be much better if the personnel was just a little more attentive.

We stayed here in October when the weather was very warm - between 20 and 25 degrees. We were amazed to find out that there was no air conditioning in the room as it was "winter" according to the reception staff who were not able to help and the hotel was not prepared to put the air conditioning on again. This meant that it was unbearably hot at night (we had to have the window closed due to traffic noise) and we didn't sleep at all well. We have also complained to Accor Hotels and have not received any reply.