Hotel - ibis Hamburg Alster Centrum
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Hamburg Alster Centrum Hotel

4.0/5 1,499 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine


  • Breakfast
  • 1 bar(s)

Business services

  • 4 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Congress centre

CCH3 km / 1.86 mi

Exhibition centre

HAMBURGER MESSEHALLEN3 km / 1.86 mi HANNOVER160 km / 99.43 mi

Your meetings and events

Use our events area for your business or private occasions for up to 80 people. The 4 air-conditioned rooms with natural light offer spaces ranging from 115 to 1076 sq. ft. (35 to 100 m2). The projector is available to use free of charge.

ibis Hamburg Alster Centrum Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
ROTTERDAM 35 m2 3 m 30 12 10 12 0
MARSEILLE 50 m2 3 m 40 18 25 24 0
SOUTHAMPTON 50 m2 3 m 40 20 25 30 0
MARSEILLE + SOUTHHAMPTON 100 m2 3 m 80 28 50 50 0
    • Screen
    • Flipchart
    • TV with VCR
    • Meeting room
    • Office
    • Lectern
    • Day light
    • WIFI access
    • Slide projector
    • Overhead projector
    • Airconditioned meeting room
    • Fine Cuisine
    • Accommodation
    • Conference hotel
    • Kitchen & restnt hire available

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

For your own personal wellbeing, all 165 rooms have individually adjustable air conditioning. Soundproofing and innovative beds will ensure you enjoy a relaxing, restful night's sleep. With free WIFI and TV with a wide range of Sky channels.

  • 165 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 2 family rooms
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • WIFI in your room
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.2/5 ALL Rating 2,620 reviews

Our guest reviews for
ibis Hamburg Alster Centrum

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,499 reviews
Simon H. Friends - 07/02/2020 Confirmed reviews ALL
« Good hotel - could do with redecorating »

Have stayed here a number of times before. Staff and facilities all good but getting a bit shabby. Perhaps some redecorating may bring it back to standard

Penelope D. Couples - 07/02/2020 Confirmed reviews ALL
« Fair stay in Hamburg »

First of all, hiring outsiders from a company for the evening/night reception is kind of strange, especially when they can't do much - and specifically Ayan was kind of rude when I asked for my money back for not getting a room with a views AS PAID. Yes, you got that right - I paid 20 euros extra for a lake view and I was stunned to find out that there is NO VIEW in ANY of the rooms! So, I don't get it - how do you charge this as an extra service? He couldn't give a receipt either or satisfy any of our needs - arriving late from Copenhagen by bus. He kept saying he doesn't work for the hotel and that this is not his problem. The girl at the reception the next day was LOVELY! She refunded me for the 'view' and gave us another room - at a higher floor. It was waaay colder though, that was a minus there. But she treated us with respect and super fast. I liked the place - it wasn't the first time staying there anyway, that is why I chose it. We didn't have any breakfast so no comments there. It seems VERY clean :) Generally happy !

Nick Business - 27/01/2020 Confirmed reviews ALL
« IbiS Alster Hamburg - excellent value for money »

Very friendly and helpful staff, nicely redecorated rooms, centrally located, good breakfast

Hk Solo - 25/01/2020 Confirmed reviews ALL
« Nice stay »

Nice little hotel - a bit scruffy staff at checkin -other than that very nice hotel

Adrian D. Business - 24/01/2020 Confirmed reviews ALL
« Satisfactory »

Fine, downsides were, bed not the most comfortable, wifi reception poor, signal kept dropping out

Anastasia P. Solo - 17/01/2020 Confirmed reviews ALL
« Nice room, great area by the lake, friendly staff! »

Stayed there for 5 days this time, can’t wait to be there again for the third time! The hotel is in a very good area with nice restaurants around. The beautiful lake is very close by, the shopping street is also only a few hundred meter walking. Always happy to stay there every time I’m in Hamburg. The staff are always very friendly and good in English speaking. Can’t wait to be back!

Sam Couples - 08/01/2020 Confirmed reviews ALL
« Nice hotel with a great location »

As written in title nice hotel with a great location. Rooms are cozy and will serve the need. 1st morning the there were challenges with Breakfast service, too few employees, but next days with less customers the service were in normal (not great but good)

Abdul R. Solo - 03/01/2020 Confirmed reviews ALL
« Describe my staying experience »

It was good except the reception may be in future more gently and professional

Anonymous Couples - 02/01/2020 Confirmed reviews ALL

House D is not the best part of the hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear THORBEN P., Thank you for taking the time to tell us about your experience at the ibis Hamburg Alster Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hannah Deichert

David M. Couples - 02/01/2020 Confirmed reviews ALL
« Comfortable, easy, efficient »

Everything was made easy for us. We were very comfortable. The staff were all helpful and friendly. The breakfast was excellent.

Kari Families - 19/12/2019 Confirmed reviews ALL
« Early Breakfast »

Nice and comfortable beds and quiet room.

Anonymous Couples - 17/12/2019 Confirmed reviews ALL
« Good option »

Good hotel, but the bed could be better, in the room there are a lot of car's noise and the breakfast could be better.

Anne M. B. F. Families - 17/12/2019 Confirmed reviews ALL
« Standard »

Nice but no very personal and warm. Employees not unkind but not very warm either

Anonymous Couples - 16/12/2019 Confirmed reviews ALL
« Short Christimasbreak in Hamburg »

A lovely stay in Hamburg. Nice hotel - but VERY close to the trains. Because of Christmas there were many people, but every was fine

Alan T. Couples - 15/12/2019 Confirmed reviews ALL
« Convenient hotel low on amenities »

Good location near main railway station. Room would havebeen better with tea and coffee making facilities.

June Friends - 14/12/2019 Confirmed reviews ALL
« My experience was great. »

I had an easy time booking on line and once there the check-in at the hotel was warm, quick and helpful. The hotel is very centrally located so all the sights were easy to access for us first time tourists. At breakfast there were a lot of choices and we found everything to our liking. The only disappointment was that there were no English tv programs to watch in the evening.

Anonymous Couples - 10/12/2019 Confirmed reviews ALL
« Great design for quiet room location »

I requested a quiet room (which I received), the layout was excellent (effectively behind 3 doors) which ensured that the room was quiet. Prices at the bar very competitive

Per Couples - 10/12/2019 Confirmed reviews ALL
« Bad experience »

High price - low service Arrived friday afternoon - used hotels underground parking. Breakfast saturday morning was really bad - no mugs, no glasses, no juice, very limited buffet - so we asked for a refund for the breakfast and got it - went to a restaurant nearby and had breakfast. The room was okay but only one towel each person Left sunday morning and had to pay for 3 days of parking even though we were there for less than 48 hours. Staff is very young - some seemed to be more concerned about there own looks than helping and serving the guests. We have stayed several times at this hotel, but this will be the last time ever.

M.stevens Families - 09/12/2019 Confirmed reviews ALL
« Good Location, but feel Accor are not investing in their staff »

Good, but in hindsight would next time ask for a room facing away from railway line. We missed breakfast because the staff were overwhelmed by the numbers and could not cope with the demand. Basically bad planning. Information on meal times, and about services within the hotel missing from the room, so had to phone reception for help. Paying 2.50 Euro for a tea as a guest is excessive to say the least. The air-conditioning in the room did not work, or it just heated up a room which was already too hot for my comfort.

Gert L. Families - 09/12/2019 Confirmed reviews ALL
« Ok, but can be improved »

We have stayed in Alster centrum several times because it is close to Xmas markets and central railstation. We miss possibility to make coffee/tea in the room. Only one towel per person is not enough. The food choices in the restaurant are very scarce. Staff is very friendly

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