ibis Pau Centre

ibis Pau Centre 3 stars

Customer review rating (ALL Rating) 4.2/5 552 reviews

See on a map

Hotel extras

  • Located right in the center of Pau

  • Private car park available by reservation (charges apply). Public car park nearby

  • Many restaurants nearby and snack service available 24 hours a day

  • A 15-minute walk from the train station

  • A 5-minute walk from the funicular railway

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

ibis Pau Centre

26, Rue Samonzet
64000 PAU
France

GPS:43.298245, -0.367607

Telephone +33 5 59 83 71 83

Fax +33 5 59 83 82 51

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
Near the property
  • Car park

BAR RENDEZ-VOUS

Relaxation on the menu. A bit to eat, something to drink... It's the one rendezvous you need for a new take on work and leisure.

Our accommodation(s)

Warm, modern  en comfortabel, met een zacht bed en een functionele badkamer. De kamer beschikt over alles om u thuis te laten voelen

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  552 reviews

TripAdvisor Rating  3.5/5  535 reviews

Very good location, Very kind staff, I was delighted because I had a parking space.

Customer review rating 4.5/5

Gabriel O. Business - Confirmed reviews ALL

Everything was as expected, i.e. perfect. I was very satisfied with all the facilities of the hotel.

Dear Mr. O., We very much appreciate your comments regarding your stay at the ibis Pau Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, The management

Well located. Parking grateful staff

Customer review rating 4.5/5

Athula Solo - Confirmed reviews ALL

Great friendly staff

Dear Mr. W., We very much appreciate your comments regarding your stay at the ibis Pau Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, The management

Great location, very clean, but room too small

Customer review rating 3.0/5

Kte Couples - Confirmed reviews ALL

The location was perfect but the room is entirely too small for two people - the door won't even open the whole way since it hits the bed. And the sink in the bedroom is the worst design idea ever. That said, it's very clean and modern and would be fine if you're traveling solo. The ibis in Bilbao was much better space-wise.

Dear Mrs. E., Thank you for taking the time to tell us about your experience in our hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Despite their recent renovation, our rooms unfortunately could not be extended. The sink has actually been placed in the bedroom to optimize the bathroom space. We are sorry that this did not suit you. However, we are happy to read that you were able to take advantage of our location in the heart of the city centre in Pau. In the hope of being able to regain your confidence during a future stay, we wish you an excellent day. Best regards, The management

Extra small room with a sink next to the bed!!

Customer review rating 2.0/5

Akane Couples - Confirmed reviews ALL

Welcome desk lady was nice but not really at her place?! I don’t think it was her job. Not to know which glass to serve a coke with ice, nor the difference between a coke and a Diet Coke?! Our room: very small and we had a sink next to the bed, no sink in the toilet/shower “closet”. Breakfast was not good. I’ve stayed at other Ibis hotels and this one was the worst! Definitely not a 3 star hotel.

Dear Mrs. AKANE O., Thank you for taking the time to tell us about your experience at the ibis Pau Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We understand your feelings about our bar service. Our receptionist had just started working for a few days and we thank you for your understanding. We will indeed review his training in order to offer you a service that meets our standards. Despite their recent renovation, our rooms unfortunately could not be enlarged and the sink was placed in the room with a view to optimizing space. We are sorry to read that it did not meet your expectations. In addition, we would be delighted to discuss with you the improvements to our breakfast which is generally acclaimed by our customers for the variety of products. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards, The management

Noisy Uber cyclists sit outside using hotel free wifi.

Customer review rating 0.5/5

Andrew M. Solo - Confirmed reviews ALL

Staff are great. Nice hotel and position. Great wifi through the hotel and outside. Unfortunately the wifi has no password and the Uber cyclists sit on the wall beside the hotel watching videos chatting. Very noisy. Room 103 was above this area. When I mentioned it to the staff it was 22.00 I was tired and they offered to change rooms but it seemed a lot of hassle to pack and move at that time.

Dear Mr. m., Thank you for taking the time to tell us about your experience in our hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We fully understand your dissatisfaction with the noise of the outside environment and the fact that it may have disturbed your peace of mind. Unfortunately, despite all our good will, it is impossible for us to fully control the entire external environment but we do care about the entire satisfaction of our guest. We appreciate your sharing your concerns, and we are glad that you enjoyed our welcoming staff. Best regards, The management

In partnership with TripAdvisor

Other web-users rate our hotel

  • 232 reviews 7.7/10 Location
  • 346 reviews 4.5/10 Room
  • 305 reviews 9.5/10 Service
  • 10 reviews 7.5/10 WiFi
  • 252 reviews 2.7/10 Comfort
  • 121 reviews 7.5/10 Breakfast
  • 76 reviews 7.3/10 Cleanliness

Powered by Trustyou