ibis Pau Centre Hotel 3 stars

Customer review rating 4.0/5 2,041 reviews
ibis Pau Centre
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Hotel extras

  • Located right in the center of Pau

  • Private car park available by reservation (charges apply). Public car park nearby

  • Many restaurants nearby and snack service available 24 hours a day

  • A 15-minute walk from the train station

  • A 5-minute walk from the funicular railway

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Air conditioned
  • Languages spoken at the hotel
Catering
  • Breakfast
  • 1 bar(s)
Leisure and activities
  • Golf course 18 holes (Nearby)
  • Clay tennis court (Nearby)
Business services
  • Web corner
Information message

Your hotel is temporarily closed. We look forward to welcome you back real soon. Meanwhile, do not hesitate to contact our customer services for any further information https://all.accor.com/gb/help/contact.shtml

Hotel location

ibis Pau Centre

26, Rue Samonzet
64000
pau
france

Tel: +33559837183

Fax: (+33)5/59838251

Contact email

Check-in from 12h00

Check out up to 12h00

  • By plane

    BARRITZ ANGLET At 100km / 62.5 miles

  • By plane

    LOURDES TARBES At 35km / 21.88 miles

  • By plane

    PAU-PYRENEES At 15km / 9.38 miles

  • By car

    PAU CENTRE At 5km / 3.13 miles

  • By train

    PAU At 2km / 1.25 miles

GPS :43.298245, -0.367607

Our accommodations

Warm, modern  en comfortabel, met een zacht bed en een functionele badkamer. De kamer beschikt over alles om u thuis te laten voelen

Standard Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 13m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Business Desk
  • Direct dial telephone

Standard Room with two single beds

  • Max. number of persons: 2
  • Area: From 13m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Business Desk
  • Bathroom products
  • Direct dial telephone

Standard Room with one double bed and one single bed

  • Max. number of persons: 3
  • Area: From 15m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Business Desk
  • Direct dial telephone

Quadruple room made from 2 sets of 2 bunk beds for up to 4 people

  • Max. number of persons: 4
  • Area: From 13m²

Our restaurants and bars

BAR RENDEZ-VOUS

Photo non contractuelle / Strictly non binding

Relaxation on the menu. A bit to eat, something to drink... It's the one rendezvous you need for a new take on work and leisure.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
ibis Pau Centre

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

2,041 reviews

tripadvisor

TripAdvisor Rating 3.5/5

500 reviews

Another agreable stay.

TripAdvisor rating 3.5/5

PeterBishop13 27/02/2020 TripAdvisor review

Once again the Ibis Pau Centre came up to expectations. A sympathetic and helpful staff, newly refurbished room and disruption kept to a minimum during building work all contributed to an excellent stay. The hotel is conveniently situated for access to Pau centre en foot while being in a quiet street.

Customer review rating 4.0/5

Ecosse M. Business - 06/12/2019 Confirmed reviews ALL

Just one night but it was enough...it is situated perfectly for the Town but it is showing it’s age but hopefully the refurbishments that are on going will help. The staff were excellent and helpful but the breakfast lacked a bit of sparkle. Parking was ok but the in/out ramp isn’t positioned that and it was difficult to exit without making sure that the car was positioned correctly....

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Vanessa Alvarez, Directrice hôtel

Very efficient and friendly staff, very comfortable, although the room was a bit small.

Customer review rating 4.0/5

Nicholas N. Couples - 05/12/2019 Confirmed reviews ALL

The staff was extremely helpful and friendly, but the room was a bit small. Reasonable value for money.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Vanessa Alvarez, Directrice hôtel

Building works on hotel

Customer review rating 4.0/5

Andrew Solo - 06/11/2019 Confirmed reviews ALL

I was unaware of noisy building works on the hotel and water loss when I booked through the Accor website

Dear ANDREW K., Thank you for taking the time to tell us about your experience at the ibis Pau Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Yes, we are currently in a period of complete renovation of our spaces and this causes some nuisances. we apologize We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vanessa Alvarez, Directrice hôtel

Noisy.

Customer review rating 4.0/5

P N. H. Families - 26/10/2019 Confirmed reviews ALL

It seems that work has been going on at this hotel for months. I feel a discount would be in order!!!

Dear PETER H., Thank you for taking the time to tell us about your experience at the ibis Pau Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vanessa Alvarez, Directrice hôtel

As expected

Customer review rating 4.0/5

Simon D. Couples - 18/10/2019 Confirmed reviews ALL

Excellent

Extremely helpful staff

Customer review rating 4.0/5

Barbara W. Couples - 06/09/2019 Confirmed reviews ALL

The hotel was well situated in Pau, but that made having the window open rather noisy. Room clean, bed comfortable. Receptionist (sorry I didnt get her name) was so very helpful and a credit to your company.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Vanessa Alvarez, Directrice hôtel

Location good, but it went downhill from there.

Customer review rating 4.0/5

Richard S. Families - 24/08/2019 Confirmed reviews ALL

The staff were friendly, the parking and location were good. However the room was disappointing. The room was under the roof, with a slope that meant it was easy to hurt your head. The Velux roof window would not shut, neither in the room nor in the bathroom. At night the room was noisier, with more light than we liked, and there were mosquitoes which bit us at night. So our sleep was not the best.

Dear RICHARD S., Thank you for taking the time to tell us about your experience at the ibis Pau Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vanessa Alvarez, Directrice hôtel

A good choice, with some caveats

Customer review rating 4.0/5

Yehoshua A. Couples - 20/08/2019 Confirmed reviews ALL

Excellent location, very friendly and efficient staff, very good breakfast. On the other hand, the room was quite narrow and especially so the WC in the bathroom.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Vanessa Alvarez, Directrice hôtel

Dr

Customer review rating 4.0/5

L. J. Business - 11/08/2019 Confirmed reviews ALL

Good service Friendly and warm helpful staff

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Vanessa Alvarez, Directrice hôtel

Correct

Customer review rating 4.0/5

Pavie Couples - 22/07/2019 Confirmed reviews ALL

Correct

Dear PAVIE V., We very much appreciate your comments regarding your stay at the ibis Pau Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicolas Casaurang-Maupas Directeur Adjoint

very well treated

Customer review rating 4.0/5

Andy Couples - 01/07/2019 Confirmed reviews ALL

treated well,friendly staff,spotlessly clean.

Dear Andrew N., We very much appreciate your comments regarding your stay at the ibis Pau Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicolas Casaurang-Maupas Directeur Adjoint

Comfortable but a bit noisy

Customer review rating 4.0/5

Sonia Business - 24/06/2019 Confirmed reviews ALL

The bed was very comfortable. But as the walls seems very thin, it was a bit noisy with the elevator ring-bell and footsteps in the corridor.

Dear SONIA F., We very much appreciate your comments regarding your stay at the ibis Pau Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicolas Casaurang-Maupas Directeur Adjoint

Mr Roy L.

Customer review rating 4.0/5

Roy L. Couples - 19/06/2019 Confirmed reviews ALL

Great friendly staff, clean and very adequate accommodation and good location. Excellent value for money.

Dear ROY L., We very much appreciate your comments regarding your stay at the ibis Pau Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicolas Casaurang-Maupas Directeur Adjoint

Comfortable, central hotel, ideal for GP weekend

Customer review rating 4.0/5

John V. Solo - 29/05/2019 Confirmed reviews ALL

Quiet, clean and comfortable. Secure on-site garage parking available (10 euro/night). Generous breakfast (10 euro). Friendly and obliging staff. Central location within easy walking distance of old town and racing circuit. Excellent base for the Historic GP weekend. Drawbacks? Just one - the very cramped shower-room/WC.

Dear JOHN V., We very much appreciate your comments regarding your stay at the ibis Pau Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicolas Casaurang-Maupas Directeur Adjoint

Satisfied...

Customer review rating 4.0/5

Akin Business - 28/05/2019 Confirmed reviews ALL

The staff were very helpful and cordial. Breakfast was good and adequate. Second time staying at the hotel. Will definitely stay there when next we visit Pau.

Dear AKINKUNMI O., We very much appreciate your comments regarding your stay at the ibis Pau Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicolas Casaurang-Maupas Directeur Adjoint

Very correct

Customer review rating 4.0/5

Genis Couples - 26/05/2019 Confirmed reviews ALL

Good but the rooms small

Dear GENIS N., We very much appreciate your comments regarding your stay at the ibis Pau Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicolas Casaurang-Maupas Directeur Adjoint

One night stop-over

Customer review rating 4.0/5

Keith Couples - 10/05/2019 Confirmed reviews ALL

Room and bathroom (301) rather small compared to other Ibis hotels.

Dear KEITH H., We very much appreciate your comments regarding your stay at the ibis Pau Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicolas Casaurang-Maupas Directeur Adjoint

Good, comfy bed and nice breakfast.

Customer review rating 4.0/5

S. R. Couples - 06/04/2019 Confirmed reviews ALL

The stay was good, but finding the hotel was incredibly difficult. Pau has so many no access roads and our sat nav couldn’t cope. It took nearly an hour from arriving in Pau until we managed to navigate the maze of streets and check in. The nearest parking is a good 10 minute hike and down steep steps, it wouldn’t work for anyone with small children or limited mobility. Finally, the towels, thin, small and mean. So although the bed was comfortable, it was quiet and there was a good choice at breakfast we won’t be coming back.

Dear SARAH R., We very much appreciate your comments regarding your stay at the ibis Pau Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicolas Casaurang-Maupas Directeur Adjoint

We were not aware that smoking was permitted in hotels in the EU.

Customer review rating 4.0/5

John O. Couples - 25/03/2019 Confirmed reviews ALL

We were on the first floor which we later found out was the "smoking level". We had to run the gauntlet of the long corridor from our room to the elevator in the stinking atmosphere of tobacco smoke. When you request a non-smoking room you should not be accomodated with the smokers.

Dear JOHN O., Thank you for taking the time to tell us about your experience at the ibis Pau Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nicolas Casaurang-Maupas Directeur Adjoint
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