ibis Paris Bastille Opera 11th Hotel

Bedroom far too hot at night with no means to control temperature

A one night stay. I enjoyed the evening meal and breakfast. The room was comfortable and had all the facilities needed for a good night's sleep. The décor of the room was showing its age, and the shower fixing was broken. These did not however detract from an overall good experience. Really good location.

I was very disappointed with the noise around me. I checked in midday 20th November and was very tired. I wanted to sleep but everywhere it was construction. My bed was nearly vibrating because of that. This Noise woke me up at 8 am next day but the lady promised it will be quiet at least till 9. What was also not acceptable for me. But all the rooms shown on the first day were about the same noise so I chose the first one -704. Then the room: it is very small even for 1 person. No safe, no fridge (what was crucial for me as I bought cheese on the last evening). Pillows are too soft, I felt bad with my neck. Blanket is too heavy. Breakfast is very poor. I understand French people have different culture of breakfast but I hoped that in a chain hotel that would be different. Porridge, omelette, fried eggs, vegetables would be highly appreciated. The price I paid for one night was around 200-250 Eur, I expected it would cost that but overall impression is very poor.

I choose this hotel because of the great service and its proximity to my client's office.

Overall, this was a great hotel. Great location near Bastille as well as Chemin Vert metro stations and easy access to Blvd Richard Lenoir, relatively quiet neighborhood. The restaurant was also surprisingly good. Friendly helpful staff.

Satisfactory but my room no738 was quite small and space for wardrobe scarce

professional service and very well located hotel

Breakfast was good and staff was friendly.

We are repeat guests at IBIS Bastille and other Accor Hotels. We are always very satisfied with your hotel, your lobby service in particular and all other services. We have only one exception and that is your breakfast arrangement compared with all other IBIS hotels. Price of breakfast is not high at all but quality is very poor. I wrote this already last year. So this time we have decided to enjoy our start of the day with a good breakfast outside of your hotel. See reason for above 9 points in stead of 10. We will be back early next year.

Checking in: I paid upfront and when I checked in, I was asked to have my credit card swiped. This I did but I was concerned that they straight away put 50 euros on my card. Usually the card is swiped without any payment being taken for pre-authorisation. They assured me I would be refunded as soon as I checked out. However 3 days after I had checked out it was still showing on my credit card. So I had to contact customer services for the Accor Group to get it sorted. The person at customer services was very very helpful (Mr Yassir) and promised me he would get the money refunded after I sent him a screen shot of my bank statement. Therefore my suggestion to the hotel is -- swipe customers cards but please do not automatically put money on the card as this caused me hassle, time and I was very concerned as I do not live in France. Room: The twin room was adequate, basic and clean, but quite small for 2 people to stay in. When I asked for 2 additional pillows as we both wanted one, I was told I could only have one and instead of the one pillow being delivered, I had to go down and get it from reception -- in my experience housekeeping usually delivers these. Also only one bath towel each and no handtowels. I was going to ask for more towels but expected to only be allowed one and did not want to have to fight over that if I was allowed another towel. It is the norm in most hotels to have a bath towel and hand towel per person. Breakfast: However the breakfast for 10.90 euros was good except you could not have any fried or scrambled eggs and you have to figure out how to use the interesting egg boiler machine if you want boiled eggs. Also in hotels I always fill my small water bottle up with the water available at breakfast and the lady behind the counter gave me a dirty look -- I was quite surprised at this as I did not really feel that I should have to fill my water bottle up from the bathroom tap in my room. Reception: The majority of the staff at reception were quite good but some had much better English than others so I tried to make sure that if I needed to ask about anything, I would wait and go to the one who I knew spoke good English. (I was there for 3 days). Location: I chose this hotel as my daughter lives in Paris and it was a 15 minute walk away from her flat (a typical extremely small Parisian flat that barely fits her so we booked into the hotel). Also it was a 10 minute walk to the metro and on the way there was a pharmacy which was useful. I will probably stay at this hotel again if there are 2 of us coming to Paris, but will ask at reception that they do not take money off of my credit card, only swipe it now that I know this is what they want to do. I will also ask for more towels and pillows before I go up to the room now that I know what to expect.

All in all, this was a pleasant stay. There is nothing very specific about this hotel, it is a standard ibis hotel. Convenient, but not very original.

Good first impression due to stylish decor of public area; bedroom comfortable but decor required renewal especially floor covering; hotel well placed for travel by Metro and RER; breakfast rather limited but excellent coffee; wine accompanying meal was expensive and of low quality.

Quiet and not near lift as requested. Liked new decoration in rooms.

The room was well furnished and clear. Towels and bed sheets were clear too. Bed was very comfortable. Wi Fi and cable TV were working properly. However, there was not a good noise isolation between the rooms and a fridge was missing. Receptionists were very kind and helpful. Breakfast was very satisfied. The neighborhood was quiet, close to transportation stations and had many and interesting choices for someone to have a lunch, dinner or drink.