ibis Paris Bastille Opera 11th Hotel 3 stars

Me and my wife strated our vacation in Europe spending 3 days at ibis bastille. Temperature in Paris was 30*Celsius at night and the air conditioner in our room did not work at all!!!!! I complained every single day and people of the reception always gave me a different excuses even that it was a problem with the machine, when I asked to change the room. The matter is I paid in advence and stayed in a terrible room did not receive the service for what I paid. I want my money back. And you can check with the reception because I ordered to register my claim every night. It was unsound and unhealthy. I made a video showing the machine do not work at all.

Excellent hotel right in the heart of Paris. Breakfast is very good. Room clean and well maintained. Lobby area very welcoming. Bilingual (English/French) reception. Room small by North American standards but very acceptable.

The room was very hot and the air conditioning wasnt working and when you had the window open it was too noisy outside. We moved rooms to a higher floor and the room was slightly cooler but as it was April the aircon was not working on cold so out of 3 nights at the hotel , 2 were ruined dur to lack of sleep. I got a response from the Ibis hotel ( see below ) Unfortunately, the temperature differential of this month of April is exceptional: 5 degrees the night of 18 and 20 degrees the night of April 20th; unfortunately the facilities did not let us switch from hot to cold so quickly.

Great location in Bastille area near to Metro station with plenty of bars and restaurants nearby. Good clean quiet room and got a great sleep. Continental self service breakfast with plenty of choice. Friendly helpful staff. have stayed before and will return.

The hotel is pleasant and clean, however the rooms are very basic and in need of restoration. I needed to ask for soap for me room as it was not replaced. Also, had a knock on my door very early for cleaning!!

Location is close to main metro lines, and the vibrant Bastille area. Tiny room, even smaller bathroom. Black mold in the shower. Torn blinds. There were nuts on the floor of the room when we entered. Renovations were started half way through our week stay with the hallway floor being covered in construction paper and rooms being closed off and worked on across from us (noise prevented us from having a mid day nap.) Their restaurant was also closed for renovations the entire stay. I see most reviews mention that they had renovations coming up, I didn't realize it'd be while we were staying there! I'd recommend avoiding this hotel until they've actually completed their renovations!

What is funny is I wasn't going to bother writing a negative review on this hotel, despite the ridiculousness of their booking department. But then I just received an email from Accor Hotels asking me to leave a review. Well, I booked this hotel in October. On November 6, 2018. I received an email from Ibis Paris Bastille Opera that my reservation had been canceled. I did not cancel the reservation someone there or some computer there did. I called the 800 number on Accor's website. They said I had to contact the hotel directly. So I wrote them an email in English with a google Translate version in French underneath explaining I never canceled the reservation. They reinstated the reservation and then canceled it again two days later. So I booked another hotel. The Josephine by Happy Culture. Next, in December Ibis charges my credit card an amount I don't remember off hand. I write them and contact my credit card company., The charge is removed. Finally, I head off to France the last week of December. When I returned this past Tuesday. I found a charge from Ibis for a night's stay. So I wrote them yet again with my cancellation number and copies of the emails they sent when they canceled my reservation out of the blue months ago and contacted my credit card company. Of course the icing on the cake is today I get an email asking how my stay was. I DIDN'T STAY AT YOUR PROPERTY. YOU WOULDN't LET ME. Thank you so much for wasting my time. Though the IBIS we stayed at in Sarlat was lovely as was the staff I won't ever risk this inconvenience and fraud again by staying another Ibis/Accor property. I advise fellow travelers book at your own risk.

Check in was slow although there was only one other guest checking in. A second receptionist took some time to arrive. Also at reception a non-guest was also doing some private business with another member of staff which was not good for first impressions. This was a theme throughout our stay with staff apparently dealing with friends rather than looking after guests

Across a two night stay one evening was fine but the other was disrupted by noisy music coming up to the 2nd floor and even when finished the noise continued as I would assume the furniture was moved back into situ.Although than this the room was clean and comfortable although the artex/stippled walls and old corporate Ibis carpets in the corridors are overdue a refurb to catch up with other venues in the sister brandHas checked in online a few days earlier yet the keycard/voucher has not been prepared in advance of arrival

Breakfast is a sad story. The staff doesn't know their priorities. No coffee cups, no glasses, no juice... Was charged 31 euros more than an offer I got by mail after I did my booking. Accor Hotels have this "member loyalty program" and they use this phrase in their mails: "Enjoy the best prices when you book in advance!" Fact is, that I did not get the best price, and was given a standard answer from so called customer service. So, I'm really not giving much for the loyalty member programme, which is pure BS.

Nice hotel in good locationModern, trendy lobby area. Rooms clean and bed comfy. Didn't have breakfast but ate in restaurant outside hotel. Slow poor service and food mediocre. Good selection of restaurants/cafes for breakfast and evening nearby.Stayed during World Cup and disappointed that the bar was shut and also they didn't show game in hotel.

This was my worst hotel experience ever! Would never stay at ibis hotel again. We had to change rooms 4 times for various reasons, a/c units not working and/or rooms smelling like Pooh. The room we ended up with had a clogged shower drain and when the water did drain it came up through the floor boards and got our luggage wet. Although the staff were kind and attempted to make our stay comfortable it wasn’t possible. I would give this hotel 0 stars if possible.

The staff were friendly and very helpful as they have been when I have stayed here before. The Hotel is... 1. in a pleasant area of Paris, where ordinary people live and the locals in the bars and restaurants are friendly and welcoming - even whilst watching the World Cup Final. 2. well placed for the Gare du Nord and it is a short distance from metro Breguet-Sabin - so it has good transport links - it also easy to walk to most if not all the major attractions

Hotel was very nice when we walked in, great breakfast buffet! 2 complaints: Rooms were Hot, too warm for us to sleep. We were with another couple who had a hard time in their rooms also. Had A/C but for both nights woke up in a sweat several times. Was told by the hotel that they could get us a taxi back to the airport upon our departure no problem. Taxi's apparently went on strike which is not the hotels fault, but they were very cold about the whole thing. We didn't know where we were or how to really get to the airport so we could travel back to the US, and all we really got from staff was

The Ibis Paris Bastille Opera is very well located, just 15 minutes by walking from Notre Dame. The cleanliness, breakfast and rooms have been excellent. My wife and I were some disappointment regarding to restaurant service, I mean we just received a short answer from a very busy employee at the time of asking for a dinner - we went to other site. Nevertheless we would return to this hotel.