ibis Paris Coeur d'Orly Airport Hotel 3 stars

Customer review rating 3.9/5 19,456 reviews

ALLSAFE approved hotel

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ibis Paris Coeur d'Orly Airport
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+ 13 Services

Hotel extras

  • Labeled ALLSAFE by Bureau Veritas

  • Breakfast from 4am

  • In the heart of the airport, 5min from Orly 4 by motorized covered walkway

  • Connecting rooms

  • Paying indoor parking

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private indoor parkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Air Conditioning
  • PARIS ORLY
  • Early check-in/Late check-outPaying
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
Business services
  • 6 meeting room(s)
  • Web corner
Information message

Hotel location

ibis Paris Coeur d'Orly Airport

19 promenade d'Orly
91550 paray-vieille-poste
france

Tel: +33156705050

Check-in from 12h00

Check out up to 12h00

  • AIR FRANCE BUS :  ORLY SUD

  • ORLY BUS :  ORLY SUD

  • TRAM 7 :  T7 COEUR D'ORLY

  • By plane

    PARIS ORLY At 0.3km / 0.19 miles - Shuttle free

  • By train

    ORLY AEROGARES At 8km / 4.97 miles

GPS :48.731674, 2.371749

Congress centre

  • PARC DES EXPO - VERSAILLES 12.0 km / 7.46 mi
Congress centre

Your meetings and events

Room descriptions and layouts

6 

meeting rooms

From 1 to 60 

attendees

Configuration is not available for these requirements

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  • Convert different units of measurement and make organising your events easier.

General equipment

  • Screen

  • Soundproof

  • Day light

  • WIFI access

  • Video equipment

  • Airconditioned meeting room

  • High speed transmission line

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Equipped with the new Sweet Bed by ibis bedding, all our rooms are air conditioned and furnished with a double bed, bathroom, desk, free WIFI and a flat-screen TV with all the main channels.

Superior Room with a double bed

  • Max. number of persons: 2
  • Area: From 17 m² / 183 sq ft
  • Wireless internet in your room
  • Satellite/cable colour TV

Standard room with 1 double bed

  • Max. number of persons: 2
  • Area: From 13 m² / 140 sq ft
  • Wireless internet in your room
  • Satellite/cable colour TV

Standard Room with two single beds

  • Max. number of persons: 2
  • Area: From 13 m² / 140 sq ft
  • Wireless internet in your room
  • Satellite/cable colour TV

Standard Room with 1 double bed and 1 single bed

  • Max. number of persons: 3
  • Area: From 13 m² / 140 sq ft
  • Wireless internet in your room
  • Satellite/cable colour TV

Communicating rooms - ideal for families

  • Max. number of persons: 4
  • Area: From 17 m² / 183 sq ft
  • Wireless internet in your room
  • Satellite/cable colour TV

Standard Room with 1 double bed, 1 single bed + 1 desk bed

  • Max. number of persons: 4
  • Area: From 27 m² / 291 sq ft
  • Wireless internet in your room
  • Satellite/cable colour TV
Rooms

Our restaurants and bars

IBIS KITCHEN

Type of cuisine: French

In a friendly setting just a stone's throw from Paris Orly Airport, come and enjoy our unlimited buffets and à la carte dishes. Whether you're on a business trip or a family vacation, our ibis Kitchen restaurant has everything you need!

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Non contractual photo

Come and relax in our bar. People gather at the ibis bar at all times of the day for a bit of me time. Snacks are available 24 hours a day and we also have a light bites menu if you're feeling peckish.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
ibis Paris Coeur d'Orly Airport

100% genuine reviews from our guests

Find out more

ALL Rating 3.9/5

19,456 reviews

tripadvisor

TripAdvisor Rating 3.5/5

3,174 reviews

No hospitality, bad customer service

Customer review rating 2.0/5

Anonymous Couples - 20/01/2021 Confirmed reviews ALL

Useless chat responses before the stay. No soap, no towel, no shampoo at arrival. When we arrive, we had to pay extra taxes and despite asking for a receipt, it was NOT given out sent by email to us like promised.

Thank you for taking the time to tell us about your experience at the ibis Paris Coeur d'Orly Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. In case you have not received your invoice yet, I just resend it by email. Maybe the email went to your SPAM Box. I am surprised about the fact that you did not have towel, soap and shampoo in your room, it is very rare that the cleaning department forget those products. We are very keen on correcting our mistakes so we improve our quality and your satisfaction, and we took note of your feedback. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marion JOULAIN Deputy Manager

Well located

Customer review rating 4.5/5

Mariana Solo - 08/01/2021 Confirmed reviews ALL

I had some problems and couldn't fly, and in this awful moment, I received a great experience at the hotel. The only reason I didn't give 10 in my experience was: my name wasn't spelled right and water run easily in the bathroom after a shower. Besides that, it was perfect.

Customer review rating 1.0/5

Boram H. Couples - 03/01/2021 Confirmed reviews ALL

No heating in our room, staff did not inform us in advance even though they knew the problem existed, changed rooms and still no heating, the overall attitude of staff was "this is not my fault"

Thank you for taking the time to tell us about your experience at the ibis Paris Coeur d'Orly Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Indeed, we did have a heating problem during your stay. The problem needed the intervention of an outside company that was not able to fix the problem quickly since they had to order some materials. The staff did the maximum to keep a good quality of service but it was very hard for them to manage the issue. I am very sorry for your experience. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marion JOULAIN Deputy Manager

Perfect airport location - no shuttle buses necessary

Customer review rating 4.0/5

Brian Solo - 02/01/2021 Confirmed reviews ALL

Was good to be on the road again. Queue was long on arrival. Needed more staff to ensure distancing measures between queuing customers. Food service was well adapted (and good quality) Room was comfortable and quiet.

The receptionist was very impolite.

Customer review rating 2.0/5

Francis O. Business - 23/12/2020 Confirmed reviews ALL

I called to find out if there was room available before arriving and the answer was yes. Even On arrival the reception welcomed me with very agressif tone saying she was going to check if there is indeed room. She never smiled and spoke to me as if she was rending me a huge service. She then gave me the room key but it did not open the door in 2 occasions and each time i have to come down to the reception to ask her to check my card again. She kept asking me to wait for her to finish what she was done before attending to me. In both cases she acted as if It was my fault if the card to access the room in not working. Also I missed breakfast due to these delays of accessing my room. I did not have a good experience at all.

Dear FRANCIS O., Thank you for taking the time to tell us about your experience at the ibis Paris Coeur d'Orly Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stéphanie HANIER/Manager

Well located, but poor service from the team

Customer review rating 2.5/5

Anonymous Business - 21/12/2020 Confirmed reviews ALL

Accomodation and location fine, but not Customer orientated: people not professional (I had asked to be waken up at 3.30am, and I received the call from the clock at 3am... well especially at these of hours, it is expected to see the requests to be respected to ensure that the customer will really rest + will not have the risk to fall asleep again as the wake up was too early) + at the reception + at the bar: the ladies were definitively not kind ("kind" in the meaning of the minimum service towards Customers in a Hostel)...

Dear DELPHINE D., Thank you for taking the time to tell us about your experience at the ibis Paris Coeur d'Orly Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stéphanie HANIER/Manager

Average

Customer review rating 3.0/5

Gvp Business - 21/12/2020 Confirmed reviews ALL

Super small rooms but clean. very uncomfortable WC.

Dear GUILLEM V., Thank you for taking the time to tell us about your experience at the ibis Paris Coeur d'Orly Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stéphanie HANIER/ Manager

Very well organized in Covid time

Customer review rating 4.5/5

James A. P. Couples - 16/12/2020 Confirmed reviews ALL

Very friendly and helpful staff. Excellent in room food service delivery.

The closest you'll find to the airport

Customer review rating 5.0/5

Raf Solo - 06/11/2020 Confirmed reviews ALL

A really comfortable room. The hotel is delivered by many restaurants on JustEat or UberEat. A really convenient system of fast checkout. I recommend!

Improvements to be made

Customer review rating 2.5/5

Miguel T. Solo - 03/11/2020 Confirmed reviews ALL

Up on arrival at the hotel front desk there was a huge line to check in and only one member of the staff receptionist to assist. More than 20mn to be given a room key and even the fact that I had already checked in online changed the process. I’m an ACCOR Silver member and I’m entitled to a priority check in. This was not the case either. The sign above the front desk was for GOLD and PLATINUM members only however in my SILVER benefits it’s clearly stated that I’m entitled to a priority check in. Also the only person available at the front desk was using that counter and the line was waiting behind therefore impossible to access. Also I was not offered a welcome drink as well as part of my benefits. Room given was in the old building and we could listen the other guests in their rooms very easily.

quiet room, nice welcoming

Customer review rating 4.0/5

Anonymous Business - 19/10/2020 Confirmed reviews ALL

stayed one night, wifi everywhere so really convenient

Dear ADELINE W., We very much appreciate your comments regarding your stay at the ibis Paris Coeur d'Orly Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Justine Room Division Manager Assistant

The operator from the front desk was not skilled to solve our issues!

Customer review rating 1.5/5

Cosmin B. Families - 16/10/2020 Confirmed reviews ALL

email sent to <h1…> at Wed, Oct 14, 10:12 AM WAITING FOR YOUR REPLY! &quot;Hello, We managed to stay at Ibis Orly hotel. We had a pleasant stay. Nevertheless, we have a big issue! As we agreed, we need to pay only the difference from the normal price minus the 84EUR DEPOSIT that I had in your Ibis Orly account! Unfortunately, besides the difference amount that I paid at the reception, as agreed in the previous e-mail, your colleague managed to charge me (without my approval!!) also with 84EUR (411.55RON - see the attached transaction report from my account) from my Credit Card! She didn't use the 84EUR DEPOSIT that I had at Ibis Orly Hotel. In order to correct this mistake, please return the amount of 84EUR into my Credit Card asap. Please inform me when the mistake was corrected. Please find attached the transaction from my HomeBank account. Thanks for your understanding. Cosmin B. cc… Mob. +40…&quot;

Dear Guest, We thank you for sharing your comments with us. First we would like to apologize for the inconvenience you had during your stay. The refund was made on October 16 to your bank account. Best Regards, Stéphanie HANIER Manager
Customer review rating 3.0/5

Anonymous Business - 13/10/2020 Confirmed reviews ALL

Bare essentials that did the job

Very good location in Orly airport

Customer review rating 4.0/5

Anonymous Business - 11/10/2020 Confirmed reviews ALL

Accommodation - basic, decent & clean. All you need for a 1-2 nights stay. Restaurant: simple menu choice. Food was good. Bar: friendly staff.

Kettle in room would be appreciated.

Customer review rating 4.0/5

Charles Business - 06/10/2020 Confirmed reviews ALL

Every time I wanted hot water I had to go to the ground floor for the water tower. Why not place a kettle in each room or a water tower on each floor?

well located

Customer review rating 5.0/5

Sergio Business - 02/10/2020 Confirmed reviews ALL

I've only been sleeping there, and having a quick lunch at the bar - which was satisfactory. The staff was kind, the room clean and well made. I think you could enforce the rule of not taking the elevator in more than one person at time ( unless family or couple) in times of COVID; I had trouble riding the elevator alone, and had to wait quite long time for that. In general, good experience and I will be back.

located where I exactly need it

Customer review rating 4.0/5

B. Business - 22/09/2020 Confirmed reviews ALL

Good experience with expected standardised service without bad surprise

the staff were charming all the time !

Customer review rating 4.5/5

Mrs P. S. Solo - 21/09/2020 Confirmed reviews ALL

really nicely designed room ,bedding and pillows really good too

Verouderd ancient

Customer review rating 2.5/5

Moi Business - 20/09/2020 Confirmed reviews ALL

In great need of refurbishment. Staff at incheck are not very friendly. Restaurant is OK, was nicer before Covid with the salad bar but Ibis hotel cannot help it. Restaurant staff are nice. The luggage scales are too expensive (1€ /bag), should be free of charge.

Dear ODILE C., Thank you for taking the time to tell us about your experience at the ibis Paris Coeur d'Orly Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Location was good that’s it

Customer review rating 0.5/5

Zouzou K. Solo - 17/09/2020 Confirmed reviews ALL

No air conditioning. I had to chad to change rooms 3 times but at first when I talked to them they said we’ll bring you a small fan !!!! I paid 120€ for a fan then restaurant staff was horrible anyway extremely unprofessional and unfriendly.

Dear ZOUBEIDA K., Thank you for taking the time to tell us about your experience at the ibis Paris Coeur d'Orly Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stéphanie HANIER Manager

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